Roi At Work

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ROI at Work

Jack J. Phillips
ROI at Work Book PDF

Author : Jack J. Phillips
Publisher : Association for Talent Development
Page : 188 pages
File Size : 48,9 Mb
Release : 2005-07-01
Category : Business & Economics
ISBN : 9781607284789

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ROI at Work by Jack J. Phillips Pdf

Interest in measuring the return-on-investment (ROI) of performance improvement interventions has grown exponentially since the 1994 publication of ASTD's In Action: Measuring Return on Investment, Volume 1. The success of that book prompted the release of two more ROI in Action volumes in 1997 and 2001, which greatly contributed to a growing body of knowledge on the subject. ROI at Work builds on the foundation of those well-received volumes and introduces even more examples of ROI application in the government sector as well as a variety of industries, including the telecommunications, financial services, technology, and automotive industries. Training, human resources development (HRD), human resources, and performance improvement professionals will learn valuable lessons from these detailed real-world case studies as they work to contribute to the strategic goals of their organizations. College instructors and students also will find value in this book as a supplement to standard HRD textbooks. Researchers and consultants will find that this book provides solid evidence of the validity of ROI measurement and evaluation practices.

ROI at Work

Jack J. Phillips,Patricia Pulliam Phillips
ROI at Work Book PDF

Author : Jack J. Phillips,Patricia Pulliam Phillips
Publisher : ASTD
Page : 0 pages
File Size : 42,9 Mb
Release : 2005
Category : Business & Economics
ISBN : 1562864041

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ROI at Work by Jack J. Phillips,Patricia Pulliam Phillips Pdf

Interest in measuring the return-on-investment (ROI) of performance improvement interventions has grown exponentially since the 1994 publication of ASTD's In Action: Measuring Return on Investment, Volume 1. The success of that book prompted the release of two more ROI in Action volumes in 1997 and 2001, which greatly contributed to a growing body of knowledge on the subject. ROI at Work builds on the foundation of those well-received volumes and introduces even more examples of ROI application in the government sector as well as a variety of industries, including the telecommunications, financial services, technology, and automotive industries. Training, human resources development (HRD), human resources, and performance improvement professionals will learn valuable lessons from these detailed real-world case studies as they work to contribute to the strategic goals of their organizations. College instructors and students also will find value in this book as a supplement to standard HRD textbooks. Researchers and consultants will find that this book provides solid evidence of the validity of ROI measurement and evaluation practices.

The Unstoppable Organization

Shawn Casemore
The Unstoppable Organization Book PDF

Author : Shawn Casemore
Publisher : Red Wheel/Weiser
Page : 224 pages
File Size : 55,5 Mb
Release : 2017-12-27
Category : Business & Economics
ISBN : 9781632658821

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The Unstoppable Organization by Shawn Casemore Pdf

Regardless of the sector your organization operates within or its size, increasing employee performance, building customer loyalty, and growing revenue are likely your top priorities. How can you continually improve your employees’ morale and performance in a sustainable way? How can you stay ahead of your customers’ ever-changing needs without spending a fortune on technology? How will you survive financially amidst the rising costs of retaining talent, attracting customers, and introducing technology? Whether you are a CEO, executive, or entrepreneur, in The Unstoppable Organization, Shawn Casemore will show you how to master the trilogy of success for unsurpassed performance as he shares insights, examples, and proven practices to: Engage your people to increase their productivity and morale. Empower your customers to become invested in and loyal ambassadors of your brand. Gain clarity on where you should invest in order to achieve the highest possible ROI. Increase creativity within your organization to tackle and overcome emerging challenges. Prepare for the next generation of employees and customers. Building and sustaining a highly competitive and profitable organization can be complex and confusing, but it needn’t be. The Unstoppable Organization shares insights and examples of dozens of companies who are growing leaps and bounds over their competition, all with a stabilized and highly engaged workforce who help them connect and satisfy their customers each and every day.

Measuring the Success of Employee Engagement

Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Measuring the Success of Employee Engagement Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Publisher : Association for Talent Development
Page : 258 pages
File Size : 52,8 Mb
Release : 2016-04-11
Category : Business & Economics
ISBN : 9781607280095

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Measuring the Success of Employee Engagement by Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray Pdf

Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble. The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind. In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone. Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep.

Proving the Value of Soft Skills

Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Proving the Value of Soft Skills Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Publisher : Association for Talent Development
Page : 328 pages
File Size : 51,5 Mb
Release : 2020-08-04
Category : Business & Economics
ISBN : 9781950496648

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Proving the Value of Soft Skills by Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray Pdf

A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Project Management ROI

Jack J. Phillips,Wayne Brantley,Patricia Pulliam Phillips
Project Management ROI Book PDF

Author : Jack J. Phillips,Wayne Brantley,Patricia Pulliam Phillips
Publisher : John Wiley & Sons
Page : 206 pages
File Size : 52,9 Mb
Release : 2011-09-20
Category : Business & Economics
ISBN : 9781118122600

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Project Management ROI by Jack J. Phillips,Wayne Brantley,Patricia Pulliam Phillips Pdf

Business & Economics/Project Management An exclusive portal to the methods and tools the ROI Institute uses to determine return on investment in project management To survive this modern age of financially skeptical "show me the ROI" investors, it is a crucial step for companies to develop an effective project management strategy in order to stay ahead of the curve and achieve success. Project Management ROI takes the guesswork out of determining how to monetarily value projects by teaching the time-tested Return on Investment (ROI) methodology. It presents these results-based concepts in a methodical, reproducible manner that project managers, executives, and analysts can use as a validated reference for future projects. This book focuses on an array of measures to forecast project value and collect data during and after implementation, including reaction, learning, application and implementation, impact, return on investment, and intangibles. Project Management ROI: Is the first book from the renowned ROI Institute to focus on project management ROI Provides both the tools and methodology for measuring the ROI of project management investments Will help project managers discover the value of specific project management solutions to justify project expenditures

Executive's Pocket Guide to ROI Resumes and Job Search

Louise Kursmark,Jan Melnik
Executive s Pocket Guide to ROI Resumes and Job Search Book PDF

Author : Louise Kursmark,Jan Melnik
Publisher : JIST Works
Page : 230 pages
File Size : 41,5 Mb
Release : 2007
Category : Business & Economics
ISBN : 1593573332

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Executive's Pocket Guide to ROI Resumes and Job Search by Louise Kursmark,Jan Melnik Pdf

Return on investment, or ROI, is an important term in the executive world. Even when looking for a new position, an executive is under constant pressure to prove their worth and convince hiring companies that they are a good investment. ROI Resumes brings to light the most effective ways for professionals to find their next highlevel position, with a particular emphasis on creating a resume that demonstrates the executive's own ROI, why a company should bring them on board. Different from most executive resume guides, this handy resource is a quick read with executive-related FAQs; common problems faced by executive-level job seekers and their solutions; and a diverse assortment of resume samples, all focusing on executive ROI and demonstrating candidate value in a variety of interesting formats

Monetising The Employee Experience

Mike Sharples,Nicholas Wardle
Monetising The Employee Experience Book PDF

Author : Mike Sharples,Nicholas Wardle
Publisher : Unknown
Page : 142 pages
File Size : 44,6 Mb
Release : 2021-04-11
Category : Electronic
ISBN : 152728686X

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Monetising The Employee Experience by Mike Sharples,Nicholas Wardle Pdf

A practical guide on how to build the case for investment in the employee experience, how to achieve senior leadership buy-in, and the tools you'll need to develop a winning culture. As Richard Branson says: "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." Despite the popularity of this quote, whereas organisations spend big budgets chasing new leads and keeping current customers satisfied, few spend much money on the people who truly make the organisation succeed or fail: the employees. The lack of serious investment in the employee experience is a major factor in worldwide lost productivity totally over $7 trillion. The importance of this investment isn't landing with the majority of senior leaders, though. This is leading to frustration from those working in HR, Internal Comms, Employee Engagement, Employee Experience and Learning & Development, as they have suggestions and solutions for improvement, but, unlike investment in the customer experience, these aren't making it onto the agendas of senior leaders. And without their buy-in, employee-related initiatives are doomed to fail. This book will show you how to: Build the business case for investing in the employee experience; Calculate how much more productive and profitable your organisation could be if you had a more motivated workforce; Deliver a great employee experience using the free EXO Tookit. Investing in the employee experience is a win: win: win. It benefits the employees, as they have a more enjoyable and fulfilling work life. It benefits the business, as employees will be more productive and the business more profitable. It benefits the customer, as they will be better served by motivated and satisfied employees, reducing customer churn and increasing revenues. It's not: 'Can you afford to invest in the employee experience?', it's: 'Can you afford not to?'.

Return on Investment Manual

Robert Rachlin
Return on Investment Manual Book PDF

Author : Robert Rachlin
Publisher : M.E. Sharpe
Page : 420 pages
File Size : 40,6 Mb
Release : 1997
Category : Business & Economics
ISBN : 0765600145

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Return on Investment Manual by Robert Rachlin Pdf

A comprehensive, concise manual providing business professionals with tools and strategies for making investment decisions. Covers the latest techniques and practical applications in such company activities as pricing, capital investments, working capital, human resources, shareholder value, marketing, cash management, cost control, break-even, cost of capital, inventory control, receivables management, leasing, and establishing ROI rates for segments of the business and the total company. Annotation copyrighted by Book News, Inc., Portland, OR

Making Change Work

Emma Weber,Patricia Pulliam Phillips,Jack Phillips
Making Change Work Book PDF

Author : Emma Weber,Patricia Pulliam Phillips,Jack Phillips
Publisher : Kogan Page Publishers
Page : 296 pages
File Size : 53,9 Mb
Release : 2016-05-03
Category : Business & Economics
ISBN : 9780749477615

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Making Change Work by Emma Weber,Patricia Pulliam Phillips,Jack Phillips Pdf

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes. Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

Measuring ROI in Learning & Development

Patricia Pulliam Phillips,Jack J. Phillips
Measuring ROI in Learning Development Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips
Publisher : Association for Talent Development
Page : 355 pages
File Size : 52,8 Mb
Release : 2011-12-21
Category : Business & Economics
ISBN : 9781607287858

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Measuring ROI in Learning & Development by Patricia Pulliam Phillips,Jack J. Phillips Pdf

How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ROI in learning and performance improvement programs has produced a book filled with functional, pragmatic suggestions and examples that can be implemented in the real world. Measuring ROI in Learning & Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs. Specific topics covered include: examination of selected case studies, many of which employ the ROI Methodology definition and discussion of the ROI Methodology, and suggestions on how to best implement it exploration of best practices in measurement and evaluation of ROI discussion of various ROI data collection plans coverage of data analysis strategies and program assessment protocols analysis of program costs. Measuring ROI in Learning and Development provides comprehensive coverage of all aspects of developing, creating, implementing, maintaining, and assessing an effective, productive ROI-measurement program. With its explanation of the ROI Methodology; presentation of numerous case studies; extensive documentation and analysis of best practices; and consideration of such important issues as cost, data collection, and program assessment, this title is the most complete resource available for those involved with measuring ROI.

The Game of Work

Charles A. Coonradt,Lee Nelson
The Game of Work Book PDF

Author : Charles A. Coonradt,Lee Nelson
Publisher : Gibbs Smith
Page : 208 pages
File Size : 48,6 Mb
Release : 2007
Category : Business & Economics
ISBN : 1423601572

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The Game of Work by Charles A. Coonradt,Lee Nelson Pdf

Since its original printing in 1984, The Game of Work helped thousands of companies and hundreds of thousands of managers and employees experience increased job enjoyment while producing extraordinary results. The Game of Work examines the question of why people work harder at sports and recreation than they do on the job and uses these as metaphors for inspirational leadership strategies. Corporations worldwide have enjoyed the increased productivity, employee satisfaction and motivation, and bottom-line profits by implementing the concepts taught in The Game of Work. As qualified people become increasingly difficult to attract and retain, the implementation of the five principles in this book is the one key factor to improving results, retention, and recruitment. Five principles of The Game of Work: Frequent feedback; Better scorekeeping; Clearly defined goals; Consistent coaching; A higher degree of personal choice.

Follow This Path

Curt Coffman,Gabriel Gonzalez-Molina
Follow This Path Book PDF

Author : Curt Coffman,Gabriel Gonzalez-Molina
Publisher : Random House
Page : 247 pages
File Size : 48,6 Mb
Release : 2012-07-31
Category : Business & Economics
ISBN : 9781448149377

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Follow This Path by Curt Coffman,Gabriel Gonzalez-Molina Pdf

Follow This Path is a ten-step programme for making your company more profitable by understanding that both employees and customers are people with emotional and psychological needs and wants. People are not rational utility-maximizers acting on perfect information, as in economic theory. Rather, as both customer and employee, they want to form economic relationships - like any other kind of relationship - that are based on trust and emotional connection. If they succeed in forming such relationships, they engage (a key word in the book, and a central theme) with an organization, and will ultimately prove more profitable to it. The authors draw on years of Gallup surveys to show how engagement leads to profitability, and back up their claims with research and statistics based on Gallup findings.

Return on Investment in Training and Performance Improvement Programs

Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Return on Investment in Training and Performance Improvement Programs Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Publisher : Taylor & Francis
Page : 438 pages
File Size : 46,5 Mb
Release : 2024-05-01
Category : Business & Economics
ISBN : 9781040023075

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Return on Investment in Training and Performance Improvement Programs by Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes Pdf

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.

Managing Talent Retention

Jack J. Phillips,Lisa Edwards
Managing Talent Retention Book PDF

Author : Jack J. Phillips,Lisa Edwards
Publisher : John Wiley & Sons
Page : 428 pages
File Size : 49,6 Mb
Release : 2008-12-22
Category : Business & Economics
ISBN : 9780470375952

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Managing Talent Retention by Jack J. Phillips,Lisa Edwards Pdf

Retention is becoming one of the most pressing concerns of employers worldwide. This book provides an overview of talent retention and defines retention and turnover in very specific measures. It explores the full impact of talent departure and most important it offers proven solutions to talent retention. The book clearly shows how to forecast the ROI of talent retention solutions and how to capture the actual ROI after the solution was implemented. This is a practical book providing an ROI approach to HR managers and practitioners.