Service Strategy Based On Itil V3

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ITIL Service Strategy

Great Britain. Cabinet Office,Great Britain. Stationery Office
ITIL Service Strategy Book PDF

Author : Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher : Stationery Office/Tso
Page : 483 pages
File Size : 53,8 Mb
Release : 2011
Category : Business & Economics
ISBN : 0113313047

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ITIL Service Strategy by Great Britain. Cabinet Office,Great Britain. Stationery Office Pdf

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

IT Service Management Based on ITIL® 2011 Edition

Pierre Bernard
IT Service Management Based on ITIL 2011 Edition Book PDF

Author : Pierre Bernard
Publisher : Van Haren
Page : 349 pages
File Size : 54,6 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401805568

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IT Service Management Based on ITIL® 2011 Edition by Pierre Bernard Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Service Strategy Based on ITIL V3

Jan Van Bon,Arjen de Jong,Axel Kolthof
Service Strategy Based on ITIL V3 Book PDF

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof
Publisher : Best Practice (Van Haren Publi
Page : 165 pages
File Size : 45,8 Mb
Release : 2008
Category : Business & Economics
ISBN : 9087531249

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Service Strategy Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

Foundations of IT Service Management Based on ITIL®

Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Foundations of IT Service Management Based on ITIL Book PDF

Author : Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen
Publisher : Van Haren
Page : 410 pages
File Size : 53,9 Mb
Release : 2008-07-15
Category : Education
ISBN : 9789087532284

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Foundations of IT Service Management Based on ITIL® by Jan van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies van der Veen,Tieneke Verheijen Pdf

Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!

Service strategy

Great Britain. Office of Government Commerce
Service strategy Book PDF

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 41,9 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310456

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Service strategy by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

The Official Introduction to the ITIL Service Lifecycle

OGC - Office of Government Commerce
The Official Introduction to the ITIL Service Lifecycle Book PDF

Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 41,8 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310617

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The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce Pdf

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

IT Service Management

Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
IT Service Management Book PDF

Author : Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher : BCS, The Chartered Institute
Page : 217 pages
File Size : 51,5 Mb
Release : 2010-02-24
Category : Business & Economics
ISBN : 9781906124434

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IT Service Management by Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury Pdf

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

ITIL Version 3 at a Glance

John O. Long
ITIL Version 3 at a Glance Book PDF

Author : John O. Long
Publisher : Springer Science & Business Media
Page : 84 pages
File Size : 48,6 Mb
Release : 2008-07-18
Category : Computers
ISBN : 9780387773933

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ITIL Version 3 at a Glance by John O. Long Pdf

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

ITIL® 2011 At a Glance

John O. Long
ITIL 2011 At a Glance Book PDF

Author : John O. Long
Publisher : Springer Science & Business Media
Page : 98 pages
File Size : 53,6 Mb
Release : 2012-07-01
Category : Computers
ISBN : 9781461438977

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ITIL® 2011 At a Glance by John O. Long Pdf

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

ITIL V3 Planning to Implement Service Management

Colin Rudd
ITIL V3 Planning to Implement Service Management Book PDF

Author : Colin Rudd
Publisher : The Stationery Office
Page : 336 pages
File Size : 53,9 Mb
Release : 2010
Category : Computer networks
ISBN : 0113311095

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ITIL V3 Planning to Implement Service Management by Colin Rudd Pdf

This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service management implementation; relationships, roles, organisation & structure and enablers and blockers to successful service management.

ITIL Foundation Exam Study Guide

Liz Gallacher,Helen Morris
ITIL Foundation Exam Study Guide Book PDF

Author : Liz Gallacher,Helen Morris
Publisher : John Wiley & Sons
Page : 420 pages
File Size : 53,6 Mb
Release : 2012-10-15
Category : Computers
ISBN : 9781119942757

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ITIL Foundation Exam Study Guide by Liz Gallacher,Helen Morris Pdf

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

The ITIL V3 Factsheet Benchmark Guide

Michael Wedemeyer,Claire Engle
The ITIL V3 Factsheet Benchmark Guide Book PDF

Author : Michael Wedemeyer,Claire Engle
Publisher : Lulu.com
Page : 133 pages
File Size : 55,9 Mb
Release : 2007
Category : Computers
ISBN : 9780980438802

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The ITIL V3 Factsheet Benchmark Guide by Michael Wedemeyer,Claire Engle Pdf

New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)

Foundations of ITIL® |

Jan van Bon
Foundations of ITIL Book PDF

Author : Jan van Bon
Publisher : Van Haren
Page : 381 pages
File Size : 51,8 Mb
Release : 2007-09-09
Category : Education
ISBN : 9789087539160

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Foundations of ITIL® | by Jan van Bon Pdf

Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

IT Service Management Based on ITIL® 2011 Edition

Pierre Bernard
IT Service Management Based on ITIL 2011 Edition Book PDF

Author : Pierre Bernard
Publisher : Van Haren
Page : 348 pages
File Size : 43,7 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401805575

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IT Service Management Based on ITIL® 2011 Edition by Pierre Bernard Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

ITIL Foundation, ITIL

The Stationery Office
ITIL Foundation ITIL Book PDF

Author : The Stationery Office
Publisher : Stationery Office Books (TSO)
Page : 0 pages
File Size : 55,6 Mb
Release : 2019
Category : IT-infrastruktur
ISBN : 0113316070

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ITIL Foundation, ITIL by The Stationery Office Pdf

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.