Social Media And Africa S Public Sector

Author : Eric Kwame Adae,Kojo Kakra Twum,Robert Ebo Hinson,Helen Inseng Duh,Doreen Anyamesem Odame
Publisher : Springer Nature
Page : 143 pages
File Size : 49,7 Mb
Release : 2023-04-05
Category : Business & Economics
ISBN : 9783031226427

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Social Media and Africa's Public Sector by Eric Kwame Adae,Kojo Kakra Twum,Robert Ebo Hinson,Helen Inseng Duh,Doreen Anyamesem Odame Pdf

This book focuses on developing a systematic approach to understanding the transformations in Africa's public sector social media landscape. Looking at the use of social media from the African public sector perspective, the authors present a comprehensive understanding of social media practices and how these could be integrated into African public sector institutions’ operational activities in order to deliver greater value for African citizens and consumers of public goods and services. Chapters explore how social media in Africa differs from traditional media use, their application in the public sector, objectives for government using social media, and how social media plays an interactive role in e-government services. Providings practical guidance on the use of social media in Africa’s public sector and governmental spaces, the book also serves as a teaching text in governance and public sector communication efforts within the African context for both undergraduate and graduate programmes.

Author : Ines Mergel
Publisher : John Wiley & Sons
Page : 324 pages
File Size : 46,8 Mb
Release : 2012-10-30
Category : Business & Economics
ISBN : 9781118109946

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Social Media in the Public Sector by Ines Mergel Pdf

Grounded in solid research, Social Media in the Public Sector explores the myriad uses of social media in the public sector and combines existing practices with theories of public administration, networked governance, and information management. Comprehensive in scope, the book includes best practices, the strategic, managerial, administrative, and procedural aspects of using social media, and explains the theoretical dimensions of how social behavior affects the adoption of social media technologies. Praise for Social Media in the Public Sector "Mergel has produced a foundational work that combines the best kind of scholarship with shoe-leather reporting and anthropology that highlights the debates that government agencies are struggling to resolve and the fruits of their efforts as they embrace the social media revolution. Social Media in the Public Sector is a first and sets a high standard against which subsequent analysis will be measured." —Lee Rainie, director, Pew Research Center's Internet & American Life Project "Mergel is an award-winning author who again wields her story skills in this book. She excels in explaining in concrete, practical terms how government managers can use social media to serve the public. Her book puts years of research into one handy guide. It's practical. It's readable. And it's an essential read." —John M. Kamensky, senior fellow, IBM Center for The Business of Government "Mergel moves beyond the hype with detailed, comprehensive research on social media technologies, use, management, and policies in government. This book should be required reading for researchers and public managers alike." —Jane Fountain, professor and director, National Center for Digital Government, University of Massachusetts Amherst "Comprehensive and compelling, Social Media in the Public Sector makes the case that to achieve Government 2.0, agencies must first adopt Web 2.0 social technologies. Mergel explains both how and why in this contemporary study of traditional institutions adopting and adapting to new technologies." —Beth Simone Noveck, United States Deputy Chief Technology Officer (2009-2011)

Author : Ogechi Adeola,Paul Katuse,Kojo Kakra Twum
Publisher : Springer Nature
Page : 258 pages
File Size : 49,6 Mb
Release : 2022-10-03
Category : Business & Economics
ISBN : 9783031072932

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Public Sector Marketing Communications Volume I by Ogechi Adeola,Paul Katuse,Kojo Kakra Twum Pdf

African nations are seeking ways to build strong institutions that are development-oriented and people-centred. Extant literature has reported the negative consequences of ineffective government communications with the public. In response, this book — the first of a two-volume edited work — focuses on marketing communication themes related to branding, public relations, trade fairs and exhibitions, and public sector communications. Public sector marketing communication plays a crucial role in bridging the gap between society and the government. Building a relationship with the public through appropriate communication tools and platforms is sacrosanct to restoring public sector image and trust. The book supports this effort by sharing conceptual and theoretical research towards the marketisation of Africa’s public sector as it strives to become an effective partner with the public it serves. Together with the second volume, which focuses on traditional and digital perspectives, this collection fills an existing information gap that is evident in Africa’s public sector.

Author : Ogechi Adeola,Kojo Kakra Twum,Paul Katuse
Publisher : Palgrave Macmillan
Page : 0 pages
File Size : 52,6 Mb
Release : 2023-04-26
Category : Business & Economics
ISBN : 3031178629

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Public Sector Marketing Communications, Volume II by Ogechi Adeola,Kojo Kakra Twum,Paul Katuse Pdf

Building public sector image and trust in Africa requires judicious use of appropriate marketing communications tools and platforms. Contributing authors to this second volume of a two-volume work offer insights into how the selection and strategic utilisation of marketing tools will facilitate interactions between the government and the citizens, improve inter-governmental and inter-agency collaboration, and boost a citizen-oriented public sector. Traditional marketing communications tools continue to play a key role in citizen and public sector relationships; however, given mega-trends of demographic change, urbanisation, and digitalisation in Africa, it is important to consider how public institutions, including government agencies, local government, universities, and football associations, respond and adapt to these changes. The digital revolution presents an opportunity for public sector institutions to align their communication plans with new technologies, particularly leveraging social media platforms. Together with the first volume, which focuses on public relations and brand communication perspectives, this collection fills an existing information gap evident in Africa’s public sector literature. The text serves as a decision making, teaching, and learning guide for practitioners, faculty, and students interested in applying marketing principles and practices to the public sector.

Author : Michael Leslie
Publisher : Routledge
Page : 271 pages
File Size : 45,9 Mb
Release : 2017-07-05
Category : Political Science
ISBN : 9781351506380

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Media and Democracy in Africa by Michael Leslie Pdf

Recent discussion of democratization in Africa has focused primarily on the reform of formal state institutions: the public service, the judiciary, and the legislature. Similarly, both scholars and activists have shown interest in how associational life-and with it a civil society-might be enhanced in the countries of the African continent. Much less concern, however, has been directed to the communications media, although they form a vital part of this process. Media and Democracy in Africa provides the first comprehensive and up-to-date assessment of the role of the media in political change in sub-Saharan Africa. The central argument of the volume is that while the media may still be relatively weak compared to their positions in liberal democracies, they have come to play a much more important role than ever before since independence. Although they have not yet demonstrated sufficient effectiveness as public watchdogs and agenda setters, they have succeeded in creating new communicative spaces for people who have previously been intimidated or silent. Building on this the contributors argue that a different conceptualization of democratization than the mainstream currently uses may be necessary to capture the process in Africa where it is characterized by contestation rather than consolidation. This volume shows that the media scene in Africa is diverse. It stretches from the well-developed and technologically advanced situation in South Africa to the still fledgling media operations that are typical in sub-Saharan Africa. In these countries, print media as well as television and radio are just beginning to take their place in society and do so using simple and often outdated technology. The volume also examines how these growing outlets are supplemented by informal media, the so-called radio trottoir, or rumor mill whereby the autocratic and bureaucratic direction of public affairs are subject to private speculation and analysis. Media and Democracy in Africa is organized to provide a historical perspective on the evolution of the African media, placing the present in the context of the past, including both colonial and post-colonial experiences. It will be of interest to Africa area specialists, students of media and communications, political scientists and sociologists.

Author : Kemi Ogunyemi,Isaiah Adisa,Robert E. Hinson
Publisher : Springer Nature
Page : 196 pages
File Size : 41,6 Mb
Release : 2022-10-05
Category : Business & Economics
ISBN : 9783031043253

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Ethics and Accountable Governance in Africa's Public Sector, Volume II by Kemi Ogunyemi,Isaiah Adisa,Robert E. Hinson Pdf

This book is a fascinating treatment of ethics, governance, and anti-corruption initiatives from a public sector management perspective and is especially relevant for an Africa looking to benefit from the recently launched Africa Continental Free Trade Area. This second part of a two-volume set spans a wide array of contemporary issues. Chapters explore the challenges related to building an ethical climate in Africa’s public sector, what the imperatives of anti-corruption initiatives should be in Africa, ethical orientation in promoting project performance, corporate governance in Zimbabwe’s local authorities and the role of NGOs/CSOs in promoting public sector accountability. On digitalisation, the book discusses the management of Tanzanian public service integrity in the digital era and digital innovation towards sustainable public sector administration in Africa. Public sector management, ethics and corporate governance academics, students, managers and policy makers will find this edited volume critical to improving public sector management in Africa.

Author : Gohar F. Khan
Publisher : Springer
Page : 159 pages
File Size : 44,8 Mb
Release : 2017-02-15
Category : Business & Economics
ISBN : 9789811029424

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Social Media for Government by Gohar F. Khan Pdf

This book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network sites, and content communities) from a public sector perspective. Through social media, government organizations can inform citizens, promote their services, seek public views and feedback, and monitor satisfaction with the services they offer so as to improve their quality. Given the exponential growth of social media in contemporary society, it has become an essential tool for communication, content sharing, and collaboration. This growth and these tools also present an unparalleled opportunity to implement a transparent, open, and collaborative government. However, many government organization, particularly those in the developing world, are still somewhat reluctant to leverage social media, as it requires significant policy and governance changes, as well as specific know-how, skills and resources to plan, implement and manage social media tools. As a result, governments around the world ignore or mishandle the opportunities and threats presented by social media. To help policy makers and governments implement a social media driven government, this book provides guidance in developing an effective social media policy and strategy. It also addresses issues such as those related to security and privacy.

Author : Mehmet Zahid Sobaci
Publisher : Springer
Page : 335 pages
File Size : 49,9 Mb
Release : 2015-07-11
Category : Law
ISBN : 9783319177229

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Social Media and Local Governments by Mehmet Zahid Sobaci Pdf

Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance

Author : Glenda Daniels,Kate Skinner
Publisher : Springer Nature
Page : 166 pages
File Size : 50,5 Mb
Release : 2022-10-23
Category : Language Arts & Disciplines
ISBN : 9783031126963

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Women Journalists in South Africa by Glenda Daniels,Kate Skinner Pdf

This edited collection examines women journalists’ experiences and obstacles in South Africa’s (SA) democracy. They exercise power, and add a vital diversity, but they are routinely harassed in the online social media space of big tech companies such as Twitter and Facebook by populist and corrupt politicians and their supporters. Using SA as the case study, this book examines attempts to curb women journalists’ freedom combining theory and first-hand accounts. The target audience for the book includes scholars of political philosophy, gender, media, communications, NGOs, media freedom activists and journalists.

Author : Kemi Ogunyemi,Isaiah Adisa,Robert E. Hinson
Publisher : Springer Nature
Page : 214 pages
File Size : 53,9 Mb
Release : 2022-05-19
Category : Business & Economics
ISBN : 9783030953942

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Ethics and Accountable Governance in Africa's Public Sector, Volume I by Kemi Ogunyemi,Isaiah Adisa,Robert E. Hinson Pdf

This book is an excellent resource for academics and students interested in ethics and accountability in the public sector, as well as for practitioners, NGO workers and policymakers. Over the last decades, issues in ethical leadership have become central to the global call for higher moral standards on the part of corporate organisations and their leaders and managers. The book’s chapters investigate these concerns in Africa, where governance gaps often reflect poor leadership. Parenthetically, in 2001, a UNDP report found difficulties in applying anti-corruption laws and managing public institutions in the continent. Twenty years on, significant efforts have been made to improve the situation, yet extensive challenges still subsist. In this first volume, contributors discuss the practice of ethics, anti-corruption, and performance management, and propose solutions, some general to the continent and others country-specific.

Author : Robert Ebo Hinson,Esi Akyere Mensah,Doreen Anyamesem Odame
Publisher : CRC Press
Page : 92 pages
File Size : 40,9 Mb
Release : 2024-02-26
Category : Business & Economics
ISBN : 9781003856290

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Customer Service Delivery in Africa by Robert Ebo Hinson,Esi Akyere Mensah,Doreen Anyamesem Odame Pdf

Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.

Author : Anonim
Publisher : Unknown
Page : 322 pages
File Size : 55,9 Mb
Release : 2012
Category : Internet in public administration
ISBN : 6613977500

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Social Media in the Public Sector by Anonim Pdf

Author : Dr Christos Karpasitis
Publisher : Academic Conferences and publishing limited
Page : 128 pages
File Size : 42,5 Mb
Release : 2020-07-01
Category : Education
ISBN : 9781912764648

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ECSM 2020 8th European Conference on Social Media by Dr Christos Karpasitis Pdf

These proceedings represent the work of contributors to the 7th European Conference on Social Media (ECSM 2020), supported by UCLan Cyprus, Larnaca on 2-3 July 2020. The Conference Chair is Dr Christos Karpasitis and the Programme Chair is Mrs Christiana Varda, from the University of Central Lancashire - Cyprus (UCLan Cyprus). ECSM is a relatively new, but well-established event on the academic research calendar. Now, in its 7th year, the key aim remains the opportunity for participants to share ideas and meet. The conference was due to be held at UCLan Cyprus, but unfortunately, due to the global Covid-19 pandemic it was moved online to be held as a virtual event. The scope of papers will ensure an interesting conference. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research.

Author : Robert E. Hinson,Nnamdi Madichie,Ogechi Adeola,Justice Nyigmah Bawole,Isaiah Adisa,Kwame Asamoah
Publisher : Springer Nature
Page : 343 pages
File Size : 47,7 Mb
Release : 2021-10-25
Category : Business & Economics
ISBN : 9783030771812

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New Public Management in Africa by Robert E. Hinson,Nnamdi Madichie,Ogechi Adeola,Justice Nyigmah Bawole,Isaiah Adisa,Kwame Asamoah Pdf

This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.

Author : Christine Bernadas,Delphine Minchella
Publisher : Academic Conferences and publishing limited
Page : 568 pages
File Size : 53,7 Mb
Release : 2016-06-21
Category : Reference
ISBN : 9781911218005

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ECSM2016-Proceedings of the 3rd European Conference on Social Media by Christine Bernadas,Delphine Minchella Pdf