Super Service Seven Keys To Delivering Great Customer Service Even When You Don T Feel Like It Even When They Don T Deserve It Completely Revised

Author : Jeff Gee,Val Gee
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 52,6 Mb
Release : 2009-05-28
Category : Business & Economics
ISBN : 9780071627696

Get Book

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised by Jeff Gee,Val Gee Pdf

Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.

Author : Jeff Gee,Val Gee
Publisher : McGraw Hill Professional
Page : 170 pages
File Size : 52,7 Mb
Release : 1999
Category : Business & Economics
ISBN : 0070248176

Get Book

Super Service by Jeff Gee,Val Gee Pdf

Provides guidelines and techniques for successfully coping with customers, minimizing stress, and increasing confidence.

Author : Val Gee,Jeff Gee
Publisher : McNeil & Johnson
Page : 244 pages
File Size : 53,5 Mb
Release : 2007-05-24
Category : Business & Economics
ISBN : 0071484728

Get Book

OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It by Val Gee,Jeff Gee Pdf

Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.

Author : Priscilla Y. Huff
Publisher : John Wiley & Sons
Page : 369 pages
File Size : 44,9 Mb
Release : 2007-03-16
Category : Business & Economics
ISBN : 9780470097915

Get Book

Make Your Business Survive and Thrive! by Priscilla Y. Huff Pdf

If you’re an entrepreneur, or you’re just thinking of starting a business, start with this smart, practical guide to small business success. It shows you how to maintain healthy growth and profits—no matter what kind of business you own—and helps you get the most out of your limited resources. Grow your business and get on the fast track to success.

Author : Brian Tracy
Publisher : McNeil & Johnson
Page : 216 pages
File Size : 49,5 Mb
Release : 2006
Category : Self-Help
ISBN : 160013050X

Get Book

Mission Possible! by Brian Tracy Pdf

Mission Possible! provides a unique opportunity for anyone and everyone to learn from proven sojourners, to discover hard-earned insights from men and women who have traveled a worthy path and lived to share their experiences. They are not just students of life, of business, and of success-they are doers, and you can learn from them in this exciting collection of interviews.

Author : Lisa Parry
Publisher : R&L Education
Page : 278 pages
File Size : 41,6 Mb
Release : 2010-03-15
Category : Education
ISBN : 9781607096665

Get Book

The Other Side of the Desk by Lisa Parry Pdf

The Other Side of the Desk explores the world of the principal with stories that capture readers' attention and moves them through the daily life of a school leader. Humorous and heart-wrenching memories fill each page as the author retells the stories that challenged her and affected her daily life as the principal of an elementary campus. Tareilo's experiences as a principal ranged from dealing with difficult teachers and parents to stories that will touch the lives of any educator. She reveals the working world of the principal in a clear, and sometimes frank, language with the intent to bolster and support newly positioned principals and reignite the leadership fire for those with many years of experience. From beginning to end, The Other Side of the Desk invites readers into a leadership experience that will have them laughing, crying, and believing that they too can make a difference in the lives of children.

Author : Alison Green
Publisher : Ballantine Books
Page : 306 pages
File Size : 48,6 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9780399181818

Get Book

Ask a Manager by Alison Green Pdf

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Author : Julie Beth Todaro,Mark Smith
Publisher : ALA Neal-Schuman
Page : 172 pages
File Size : 46,8 Mb
Release : 2006
Category : Business & Economics
ISBN : UOM:39015066743421

Get Book

Training Library Staff and Volunteers to Provide Extraordinary Customer Service by Julie Beth Todaro,Mark Smith Pdf

A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.

Author : Perfection Learning Corporation
Publisher : Turtleback
Page : 128 pages
File Size : 53,8 Mb
Release : 2019
Category : Electronic
ISBN : 1663608199

Get Book

Last Lecture by Perfection Learning Corporation Pdf

Author : Wendy S. Enelow
Publisher : Unknown
Page : 236 pages
File Size : 43,6 Mb
Release : 2007-07
Category : Business & Economics
ISBN : PSU:000061529786

Get Book

The $100,000+ Entrepreneur by Wendy S. Enelow Pdf

Starting a business is more than just a dream. It requires attention to the day-to-day details of running a business. This book eliminates the mysteries of starting and running any business. It shows how to launch a successful business by developing a step-by-step action plan. It covers business development, sales and marketing, client relationship management, budgeting and finance, technology, franchising, time management, productivity, people management, and more.

Author : Oliver Burkeman
Publisher : Penguin
Page : 238 pages
File Size : 41,8 Mb
Release : 2021-08-10
Category : Self-Help
ISBN : 9780735232471

Get Book

Four Thousand Weeks by Oliver Burkeman Pdf

NEW YORK TIMES BESTSELLER “This is the most important book ever written about time management.” —Adam Grant, #1 New York Times bestselling author of Think Again and host of WorkLife What if you stopped trying to do everything, so that you could finally get around to what counts? Nobody needs to be told there isn’t enough time. Whether we’re starting our own business, or trying to write a novel during our lunch break, or staring down a pile of deadlines as we’re planning a vacation, we’re obsessed with our lengthening to-do lists, overfilled inboxes, work-life balance, and ceaseless struggle against distraction. We’re deluged with advice on becoming more productive and efficient and life hacks to optimize our days. Still, we rarely make the connection between our daily struggles with time and the ultimate time management problem: the question of how best to use our ridiculously brief time on the planet, which amounts on average to about four thousand weeks. Drawing on the insights of both ancient and contemporary philosophers, psychologists, and spiritual teachers, Oliver Burkeman delivers an entertaining, humorous, practical, and ultimately profound guide to time and time management. Rejecting the futile modern obsession with “getting everything done,” Four Thousand Weeks introduces readers to tools for constructing a meaningful life by embracing finitude, showing that many of the unhelpful ways we’ve come to think about time aren’t inescapable, unchanging truths, but choices we’ve made as individuals and as a society—and that we can do things differently. Embrace your limits. Change your life. Make your four thousand weeks count.

Author : Anonim
Publisher : Unknown
Page : 1538 pages
File Size : 50,6 Mb
Release : 1891
Category : Drama
ISBN : IND:30000047224435

Get Book

Musical Courier by Anonim Pdf

Vols. for 1957-61 include an additional (mid-January) no. called Directory issue, 1st-5th ed. The 6th ed. was published as the Dec. 1961 issue.

Author : Mary Jo Madda
Publisher : Lulu.com
Page : 124 pages
File Size : 47,8 Mb
Release : 2024-06-01
Category : Electronic
ISBN : 9781312909960

Get Book

Edsurge 50 States Project by Mary Jo Madda Pdf

Author : United States. Congress
Publisher : Unknown
Page : 1442 pages
File Size : 42,7 Mb
Release : 1968
Category : Law
ISBN : MSU:31293011645128

Get Book

Congressional Record by United States. Congress Pdf

The Congressional Record is the official record of the proceedings and debates of the United States Congress. It is published daily when Congress is in session. The Congressional Record began publication in 1873. Debates for sessions prior to 1873 are recorded in The Debates and Proceedings in the Congress of the United States (1789-1824), the Register of Debates in Congress (1824-1837), and the Congressional Globe (1833-1873)

Author : Anonim
Publisher : Unknown
Page : 574 pages
File Size : 46,5 Mb
Release : 1998
Category : Special libraries
ISBN : UOM:39015079415033

Get Book

The One-person Library by Anonim Pdf