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Author : Ron Louie
Publisher : Unknown
Page : 0 pages
File Size : 41,7 Mb
Release : 2008-06-12
Category : Electronic
ISBN : 0757553079
Author : Carol A. Ireland,Martin Fisher,Gregory M. Vecchi
Publisher : Routledge
Page : 237 pages
File Size : 44,7 Mb
Release : 2012-08-06
Category : Social Science
ISBN : 9781136822087
Conflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities. By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in the field, this book proves to be a practical, comprehensive and up-to-date resource. Discussion of relevant past incidents – such as the 1993 WACO siege in the United States – is used to enhance learning, whilst an examination of the application of critical incident management to individuals with mental disorder offers groundbreaking insight from clinicians working in this area. Conflict and Crisis Communication is an excellent source of reference for national and international law enforcement agencies, professionals working in forensic settings, and also postgraduate students with an interest in forensic psychology and forensic mental health.
Author : Arthur A. Slatkin
Publisher : Charles C Thomas Publisher
Page : 231 pages
File Size : 41,6 Mb
Release : 2010
Category : Law
ISBN : 9780398079208
This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiator response; (2) the material is geared more specifically to law enforcement and emergency service officers; (3) several means of skills practice are offered to help the trainee become more comfortable and more proficient; (4) explanations, examples, and applications that make the material sensible, practical, and comprehensive; and finally (5) advanced techniques, drawn from many fields, allow both novices and experienced negotiators to find challenge and skills enhancement. As author Slatkin advises: 'Do each exercise thoroughly. Work closely with others in and outside of formal training settings and value the feedback you get so that you can hone your skills. Get to the other side of your unfamiliarity, awkwardness, and insecurity through practice. Make effective communication and active listening not just what you do when you negotiate but something you do in all aspects of your work and home life.' Written exercises and a role-play (with training scenarios) are included to help negotiators acquire and practice the basic communication techniques that appear in the book. This text will be of interest to all police and corrections agencies, fire and rescue emergency personnel, medical service personnel, and chaplains.
Author : Michael J. McMains,Wayman C. Mullins
Publisher : Routledge
Page : 574 pages
File Size : 46,5 Mb
Release : 2010-05-26
Category : Law
ISBN : 9781437755060
Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined. McMains and Mullins are leading authorities on crisis negotiations. Learning objectives, discussion questions, and real-life negotiation situations expand on the text.
Author : Mark S. Warnick,Louis N. Molino, Sr.
Publisher : John Wiley & Sons
Page : 566 pages
File Size : 49,6 Mb
Release : 2020-01-22
Category : Technology & Engineering
ISBN : 9781119267119
The second edition was to be written in order to keep both reader and student current in incident management. This was grounded in the fact that incident management systems are continually developing. These updates are needed to ensure the most recent and relevant information is provided to the reader. While the overall theme of the book will remain the same of the first edition, research and research-based case studies will be used to support the need for utilizing emergency incident management systems. Contemporary research in the use (and non-use) of an incident management system provides clear and convincing evidence of successes and failures in managing emergencies. This research provides areas where first responders have misunderstood the scope and use of an emergency incident management system and what the outcomes were. Contemporary and historical (research-based) case studies in the United States and around the globe have shown the consequences of not using emergency incident management systems, including some that led to increased suffering and death rates. Research-based case studies from major incidents will be used to show the detrimental effects of not using or misunderstanding these principles. One of the more interesting chapters in the new edition is what incident management is used around the world.
Author : Mitchell R. Hammer
Publisher : Bloomsbury Publishing USA
Page : 273 pages
File Size : 49,6 Mb
Release : 2007-09-30
Category : Social Science
ISBN : 9780313087103
The standoff and ultimate tragedy in Waco, Texas, highlights the potential volatility and uncertainty of crisis negotiations and demonstrates the challenges law enforcement officials face as they attempt to resolve these situations. Hammer's book provides a practical negotiation approach (the S.A.F.E. model) that hostage negotiators and first responders can use to help save lives in situations where violence or the threat of violence is present. He identifies methods of interaction and communication during a hostage crisis that help to dispel tension and resolve situations peacefully. Combining approaches from various schools of thought on the topic, and applying the methods to both domestic and international contexts, the author has devised a model that is applicable to many types of crisis negotiations and focuses on interaction, communication, and discourse designed to bring a situation down to a manageable level. Through the analysis of several cases representing domestic, criminal, and suicidal situations, he provides a vivid roadmap to the ways in which crisis negotiation can be used to dispel violence before it takes place.
Author : Carl H. Botan
Publisher : John Wiley & Sons
Page : 404 pages
File Size : 48,7 Mb
Release : 2021-04-27
Category : Social Science
ISBN : 9781118852149
Presents cocreational perspectives on current international practices and theories relevant to strategic communication The Handbook of Strategic Communication brings together work from leading scholars and practitioners in the field to explore the many practical, national and cultural differences in modern approaches to strategic communication. Designed to provide a coherent understanding of strategic communication across various subfields, this authoritative volume familiarizes practitioners, researchers, and advanced students with an inclusive range of international practices, current theories, and contemporary debates and issues in this dynamic, multidisciplinary field. This Handbook covers an expansive range of strategic communication models, theories, and applications, comprising two dozen in-depth chapters written by international scholars and practitioners. In-depth essays discuss the three core areas of strategic communication—public relations, marketing communication, and health communication—and their many subfields, such as political communication, issues management, crisis and risk communication, environmental and science communication, public diplomacy, disaster management, strategic communication for social movements and religious communities, and many others. This timely volume: Challenges common assumptions about the narrowness of strategic communication Highlights ongoing efforts to unify the understanding and practice of strategic communication across a range of subfields Discusses models and theories applied to diverse areas such as conflict resolution, research and evaluation, tobacco control, climate change, and counter terrorism strategic communication Examines current research and models of strategic communication, such as the application of the CAUSE Model to climate change communication Explores strategic communication approaches in various international contexts, including patient-oriented healthcare in Russia, road and tunnel safety in Norway, public sector communication in Turkey, and ethical conflict resolution in Guatemala The Handbook of Strategic Communication is an indispensable resource for practitioners, researchers, scholars, and students involved in any aspect of strategic communication across its many subfields.
Author : John G. Oetzel,Stella Ting-Toomey
Publisher : SAGE Publications
Page : 809 pages
File Size : 53,6 Mb
Release : 2006-01-18
Category : Language Arts & Disciplines
ISBN : 9781452261638
The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice is the first resource to synthesize key theories, research, and practices of conflict communication in a variety of contexts. Editors John Oetzel and Stella Ting-Toomey, as well as expert researchers in the field, emphasize constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.
Author : Michael J. McMains,Wayman C. Mullins
Publisher : Routledge
Page : 589 pages
File Size : 52,5 Mb
Release : 2014-09-19
Category : Social Science
ISBN : 9781317523000
Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined.
Author : Michael Blyth
Publisher : John Wiley & Sons
Page : 526 pages
File Size : 48,6 Mb
Release : 2015-05-14
Category : Business & Economics
ISBN : 9781119139713
Learn to measure risk and develop a plan to protect employees and company interests by applying the advice and tools in Risk and Security Management: Protecting People and Sites Worldwide. In a world concerned with global terrorism, instability of emerging markets, and hazardous commercial operations, this book shines as a relevant and timely text with a plan you can easily apply to your organization. Find a series of strategic to granular level policies, systems, and concepts which identify and address risk, enabling business to occur in a manner which best protects you and your company.
Author : Michael J. McMains,Wayman C. Mullins,Andrew T. Young
Publisher : Routledge
Page : 724 pages
File Size : 48,6 Mb
Release : 2020-07-16
Category : Education
ISBN : 9780429999253
Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, the sixth edition, is an invaluable resource for mitigating, managing, or responding to high risk negotiation incidents. This revision includes the current research on negotiating high-risk incidents in the classroom and the field. It includes an applied analysis of the value of psychopathology to high-risk perpetrators. It refines the "empirical eclecticism" introduced in the fourth edition to provide a conceptual basis for crisis negotiations. The authors include summary bullet points at the end of each chapter for easy reference when negotiators are in the field and a review of the literature since the last edition appeared. Their discussion of the strategic planning process involved in high-risk negotiation incidents focuses clearly on the critical questions negotiators need to ask themselves about any high-risk incident and provides a practical approach to the psychology of individuals that engage in high-risk incidents. Known as "the bible" to experienced professionals in the field, this sixth edition of Crisis Negotiations is vital for practitioners as well as for criminology, criminal justice or psychology courses in crisis management, applied psychology, and special operations in law enforcement and corrections. Instructors will find it well supported by ancillary materials including discussion questions, slide presentations, and a test bank, as well as case studies and self-assessment quizzes for students, making it easy to develop a first-time course or to integrate it into an existing course.
Author : Multiple Authors
Publisher : BoD – Books on Demand
Page : 264 pages
File Size : 45,7 Mb
Release : 2017-08-23
Category : Social Science
ISBN : 9789535133759
In the event of large crises (earthquakes, typhoons, floods, ...), a primordial task of the fire and rescue services is the search for human survivors on the incident site. This is a complex and dangerous task, which - too often - leads to loss of lives among the human crisis managers themselves. This book explains how unmanned search can be added to the toolkit of the search and rescue workers, offering a valuable tool to save human lives and to speed up the search and rescue process. The introduction of robotic tools in the world of search and rescue is not straightforward, due to the fact that the search and rescue context is extremely technology-unfriendly, meaning that very robust solutions, which can be deployed extremely quickly, are required. Multiple research projects across the world are tackling this problem and in this book, a special focus is placed on showcasing the results of the European Union ICARUS project on this subject. The ICARUS project proposes to equip first responders with a comprehensive and integrated set of unmanned search and rescue tools, to increase the situational awareness of human crisis managers, so that more work can be done in a shorter amount of time. The ICARUS tools consist of assistive unmanned air, ground, and sea vehicles, equipped with victim-detection sensors. The unmanned vehicles collaborate as a coordinated team, communicating via ad hoc cognitive radio networking. To ensure optimal human-robot collaboration, these tools are seamlessly integrated into the command and control equipment of the human crisis managers and a set of training and support tools is provided to them in order to learn to use the ICARUS system. The research leading to these results has received funding from the European Community's Seventh Framework Programme (FP7/2007-2013) under grant agreement number 285417. The publishing of this book was funded by the EC FP7 Post-Grant Open Access Pilot programme.
Author : Jack Kitaeff
Publisher : Routledge
Page : 652 pages
File Size : 40,5 Mb
Release : 2019-06-11
Category : Psychology
ISBN : 9780429554667
The Handbook of Police Psychology features contributions from over 30 leading experts on the core matters of police psychology. The collection surveys everything from the beginnings of police psychology and early influences on the profession; to pre-employment screening, assessment, and evaluation; to clinical interventions. Alongside original chapters first published in 2011, this edition features new content on deadly force encounters, officer resilience training, and police leadership enhancement. Influential figures in the field of police psychology are discussed, including America’s first full-time police psychologist, who served in the Los Angeles Police Department, and the first full-time police officer to earn a doctorate in psychology while still in uniform, who served with the New York Police Department. The Handbook of Police Psychology is an invaluable resource for police legal advisors, policy writers, and police psychologists, as well as for graduates studying police or forensic psychology.
Author : W. Timothy Coombs,Sherry J. Holladay
Publisher : John Wiley & Sons
Page : 770 pages
File Size : 43,6 Mb
Release : 2012-01-10
Category : Language Arts & Disciplines
ISBN : 9781444361902
Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
Author : Howard Giles,Edward R. Maguire,Shawn L. Hill
Publisher : Rowman & Littlefield
Page : 425 pages
File Size : 55,5 Mb
Release : 2021-04-15
Category : Social Science
ISBN : 9781538132906
The Rowman & Littlefield Handbook of Policing, Communication, and Society brings together well-regarded academics and experienced practitioners to explore how communication intersects with policing in areas such as cop-culture, race and ethnicity, terrorism and hate crimes, social media, police reform, crowd violence, and many more. By combining research and theory in criminology, psychology, and communication, this handbook provides a foundation for identifying and understanding many of the issues that challenge police and the public in today’s society. It is an important and comprehensive analysis of the enormous changes in the roles of gender in society, digital technology, social media, and organizational structures have impacted policing and public perceptions about law enforcement.