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Author : Chakravarti
Publisher : APH Publishing
Page : 340 pages
File Size : 41,5 Mb
Release : 2006
Category : Hotel management
ISBN : 8176489905
Author : Linsley T. DeVeau
Publisher : Unknown
Page : 40 pages
File Size : 52,7 Mb
Release : 1996
Category : Business & Economics
ISBN : PSU:000045149733
-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.
Author : Andrews
Publisher : Tata McGraw-Hill Education
Page : 0 pages
File Size : 41,9 Mb
Release : 2007-09
Category : Hotel management
ISBN : 0070655766
Author : James A. Bardi
Publisher : Wiley Global Education
Page : 512 pages
File Size : 53,6 Mb
Release : 2011-08-24
Category : Business & Economics
ISBN : 9781118135792
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Author : Matt A. Casado
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 42,8 Mb
Release : 2014-03-19
Category : Hotel front desk personnel
ISBN : 1494943646
An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.
Author : Yadav
Publisher : Unknown
Page : 128 pages
File Size : 53,8 Mb
Release : 2010-01-01
Category : Electronic
ISBN : 8182040493
Author : Lina Raske
Publisher : Unknown
Page : 300 pages
File Size : 45,6 Mb
Release : 2016-04-01
Category : Electronic
ISBN : 1681174375
The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.
Author : S K Bhatnagar
Publisher : Frank Brothers
Page : 680 pages
File Size : 42,5 Mb
Release : 2011
Category : Office management
ISBN : 8171706525
Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 340 pages
File Size : 41,7 Mb
Release : 2000
Category : Business & Economics
ISBN : PSU:000044842611
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Author : Robert Woods,Jack D. Ninemeier,David K. Hayes,Michele A. Austin
Publisher : Pearson Higher Ed
Page : 654 pages
File Size : 53,7 Mb
Release : 2013-10-03
Category : Business & Economics
ISBN : 9781292056050
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Author : JR Tewari
Publisher : OUP India
Page : 0 pages
File Size : 44,7 Mb
Release : 2009-08-27
Category : Business & Economics
ISBN : 019569919X
Hotel Front Office is a comprehensive textbook specially designed to meet the needs of students of hotel management and hospitality courses. It explores the core concepts of front office operations and management using numerous examples, photographs, flowcharts, and illustrations to explain the fundamental concepts.
Author : Michael L. Kasavana,Richard M. Brooks
Publisher : Unknown
Page : 564 pages
File Size : 47,6 Mb
Release : 1998
Category : Business & Economics
ISBN : UOM:39015061017821
"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 289 pages
File Size : 53,9 Mb
Release : 1994-01-01
Category : Hotel front desk personnel
ISBN : 0304327298
Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 47,9 Mb
Release : 2013-04-26
Category : Hotel management
ISBN : 0133430782
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Author : Chiranjib Kumar, Ph.d.
Publisher : Createspace Independent Publishing Platform
Page : 264 pages
File Size : 53,5 Mb
Release : 2016-07-03
Category : Electronic
ISBN : 1535045922
Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.
