The Customer Is Always Wrong

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The Customer is Always Wrong

Mimi Pond
The Customer is Always Wrong Book PDF

Author : Mimi Pond
Publisher : Drawn and Quarterly
Page : 0 pages
File Size : 41,5 Mb
Release : 2017-08-08
Category : Comics & Graphic Novels
ISBN : 1770462821

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The Customer is Always Wrong by Mimi Pond Pdf

A young woman’s art career begins to lift off as those around her succumb to addiction and alcoholism The Customer is Always Wrong is the saga of a young naïve artist named Madge working in a restaurant of charming drunks, junkies, thieves, and creeps. Oakland in the late seventies is a cheap and quirky haven for eccentrics and Mimi Pond folds the tales of the fascinating sleaze-ball characters that surround young Madge into her workaday waitressing life. Outrageous and loving tributes and takedowns of her co-workers and satellites of the Imperial Cafe create a snapshot of a time in Madge’s life where she encounters who she is, and who she is not. Told in the same brash yet earnest style as her previous memoir Over Easy, Pond’s storytelling gifts have never been stronger than in this epic, comedic, standalone graphic novel. Madge is right back at the Imperial with its great coffee and depraved cast, where things only get worse for her adopted greasy spoon family while her career as a cartoonist starts to take off.

The Customer Is Always Wrong

Adam Ballarino
The Customer Is Always Wrong Book PDF

Author : Adam Ballarino
Publisher : AuthorHouse
Page : 118 pages
File Size : 54,6 Mb
Release : 2012-11-05
Category : Humor
ISBN : 1477277625

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The Customer Is Always Wrong by Adam Ballarino Pdf

This book is proof that most people dont know how to act in public. If you have ever worked in the food service industry you will identify with most or all of these stories . If you have not worked in the food service industry then you might realize that the moron I am writing about is actually you . These are all real stories and they will sound familiar to both groups of people.

The Customer Is Not Always Right

A.J. Adams
The Customer Is Not Always Right Book PDF

Author : A.J. Adams
Publisher : Andrews McMeel Publishing
Page : 258 pages
File Size : 54,5 Mb
Release : 2009-12-22
Category : Humor
ISBN : 9780740797798

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The Customer Is Not Always Right by A.J. Adams Pdf

Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.

The Customer Is Always Wrong

Curtis Killorn
The Customer Is Always Wrong Book PDF

Author : Curtis Killorn
Publisher : AuthorHouse
Page : 150 pages
File Size : 55,8 Mb
Release : 2008-06
Category : Table etiquette
ISBN : 9781434377074

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The Customer Is Always Wrong by Curtis Killorn Pdf

Somewhere it has been written in stone that the customer is always right. Well we are here to spray paint over that holy tablet with our first book, "The Customer Is Always Wrong, An irreverent guide to restaurant etiquette." This new book is an endearing look into the inner workings of a restaurant from the owners point of view. The short stories of employees, salesmen, and customers will keep you laughing regardless of what line of work you are in. This book has been inspired by all the hardships we have faced and can now laugh at. I think anyone can relate to these stories for they reflect the nature of how we as people relate to each other, be it good or bad we are all in this relationship together. It is our hope that everyone could laugh along with us. The inspiration for this book came from years up to our necks in the service industry and always saying "we should write a book about this."

The Customer Is Always Wrong

Jeff Martin
The Customer Is Always Wrong Book PDF

Author : Jeff Martin
Publisher : Catapult
Page : 185 pages
File Size : 48,9 Mb
Release : 2008-10-01
Category : Humor
ISBN : 9781933368900

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The Customer Is Always Wrong by Jeff Martin Pdf

From mom-and-pop general stores to big-box, strip-mall chains, it is impossible to consider the American experience without thinking about the buying-and-selling retail culture: the sales and the stockrooms, the shift managers, and the clock punchers. The Customer Is Always Wrong is a tragicomic and all-too revealing collection of essays by writers who have done their time behind the counter and lived to tell their tales. Jim DeRogatis, author of Let It Blurt, for example, describes hanging out with Al himself at Al Rocky’s Music Store, while Colson Whitehead explains how three summers at a Long Island ice cream store gave him a lifelong aversion to all things dessert-like. This book not only shines a light on the absurdities of retail culture but finds the delight in it as well.

The Customer Is Always Wrong

Mimi Pond
The Customer Is Always Wrong Book PDF

Author : Mimi Pond
Publisher : Drawn & Quarterly
Page : 456 pages
File Size : 52,8 Mb
Release : 2020-08-28
Category : Comics & Graphic Novels
ISBN : 9781770464414

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The Customer Is Always Wrong by Mimi Pond Pdf

A young woman's art career begins to lift off as those around her succumb to addiction and alcoholism The Customer is Always Wrong is the saga of a young na ve artist named Madge working in a restaurant of charming drunks, junkies, thieves, and creeps. Oakland in the late seventies is a cheap and quirky haven for eccentrics and Mimi Pond folds the tales of the fascinating sleaze-ball characters that surround young Madge into her workaday waitressing life. Outrageous and loving tributes and takedowns of her co-workers and satellites of the Imperial Cafe create a snapshot of a time in Madge's life where she encounters who she is, and who she is not. Told in the same brash yet earnest style as her previous memoir Over Easy, Pond's storytelling gifts have never been stronger than in this epic, comedic, standalone graphic novel. Madge is right back at the Imperial with its great coffee and depraved cast, where things only get worse for her adopted greasy spoon family while her career as a cartoonist starts to take off.

Over Easy

Mimi Pond
Over Easy Book PDF

Author : Mimi Pond
Publisher : Drawn and Quarterly
Page : 0 pages
File Size : 40,7 Mb
Release : 2014-04-15
Category : Comics & Graphic Novels
ISBN : 1770461531

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Over Easy by Mimi Pond Pdf

A fast-paced semi-memoir about diners, drugs, and California in the 1970s Over Easy is a brilliant portrayal of a familiar coming-of-age story. After being denied financial aid to cover her last year of art school, Margaret finds salvation from the straightlaced world of college and the earnestness of both hippies and punks in the wisecracking, fast-talking, drug-taking group she encounters at the Imperial Café, where she makes the transformation from Margaret to Madge. At first she mimics these new and exotic grown-up friends, trying on the guise of adulthood with some awkward but funny stumbles. Gradually she realizes that the adults she looks up to are a mess of contradictions, misplaced artistic ambitions, sexual confusion, dependencies, and addictions. Over Easy is equal parts time capsule of late 1970s life in California—with its deadheads, punks, disco rollers, casual sex, and drug use—and bildungsroman of a young woman who grows from a naïve, sexually inexperienced art-school dropout into a self-aware, self-confident artist. Mimi Pond's chatty, slyly observant anecdotes create a compelling portrait of a distinct moment in time. Over Easy is an immediate, limber, and precise semi-memoir narrated with an eye for the humor in every situation.

The Average is Always Wrong

Ian Shepherd
The Average is Always Wrong Book PDF

Author : Ian Shepherd
Publisher : Harriman House Limited
Page : 202 pages
File Size : 55,8 Mb
Release : 2020-09-22
Category : Business & Economics
ISBN : 9780857198136

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The Average is Always Wrong by Ian Shepherd Pdf

Everywhere you look people are talking about data. Buzzwords abound – ‘data science’, ‘machine learning’, ‘artificial intelligence’. But what does any of it really mean, and most importantly what does it mean for your business? Long-established businesses in many industries find themselves competing with new entrants built entirely on data and analytics. This ground-breaking new book levels the playing field in dramatic fashion. The Average is Always Wrong is a completely pragmatic and hands-on guide to harnessing data to transform your business for the better. Experienced CEO and CMO Ian Shepherd takes you behind the jargon and puts together a powerful change programme anyone can enact in their business right now, to reap the rewards of simple but sophisticated uses of data. Filled with practical examples and case studies, readers will come away with a powerful understanding of the real value of data and the analytical techniques that can drive profit growth.

Quest for the Best

Stanley Marcus
Quest for the Best Book PDF

Author : Stanley Marcus
Publisher : University of North Texas Press
Page : 260 pages
File Size : 43,9 Mb
Release : 2001
Category : Biography & Autobiography
ISBN : 1574411373

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Quest for the Best by Stanley Marcus Pdf

"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves about the best, demand it, and get it. He describes his own experiences with the best in chapters such as "The Things You Love to Touch" and "Bed and Board." Witty, urbane, but always accessible, Marcus is a joy to read."--BOOK JACKET.

Customers for Life

Carl Sewell,Paul B. Brown
Customers for Life Book PDF

Author : Carl Sewell,Paul B. Brown
Publisher : Crown Currency
Page : 241 pages
File Size : 50,9 Mb
Release : 2009-07-01
Category : Business & Economics
ISBN : 9780307567314

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Customers for Life by Carl Sewell,Paul B. Brown Pdf

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

Be Your Customer's Hero

Adam Toporek
Be Your Customer s Hero Book PDF

Author : Adam Toporek
Publisher : AMACOM
Page : 256 pages
File Size : 54,7 Mb
Release : 2015-04-22
Category : Business & Economics
ISBN : 9780814449066

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Be Your Customer's Hero by Adam Toporek Pdf

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and exceed them• Develop powerful communication skills• Avoid the seven triggers guaranteed to set customers off• Handle difficult and even irrational customers with ease• And moreArmed with the tools and techniques in this invaluable resource, readers will have all they need to transform themselves into the heroes their customers need.

Head First Software Development

Dan Pilone,Russ Miles
Head First Software Development Book PDF

Author : Dan Pilone,Russ Miles
Publisher : "O'Reilly Media, Inc."
Page : 495 pages
File Size : 54,9 Mb
Release : 2008-12-26
Category : Computers
ISBN : 9780596527358

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Head First Software Development by Dan Pilone,Russ Miles Pdf

Provides information on successful software development, covering such topics as customer requirements, task estimates, principles of good design, dealing with source code, system testing, and handling bugs.

Ask a Manager

Alison Green
Ask a Manager Book PDF

Author : Alison Green
Publisher : Ballantine Books
Page : 304 pages
File Size : 46,5 Mb
Release : 2018-05-01
Category : Business & Economics
ISBN : 9780399181825

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Ask a Manager by Alison Green Pdf

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

The Mom Test

Rob Fitzpatrick
The Mom Test Book PDF

Author : Rob Fitzpatrick
Publisher : Robfitz Ltd
Page : 130 pages
File Size : 51,6 Mb
Release : 2013-10-09
Category : Business & Economics
ISBN : 9781492180746

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The Mom Test by Rob Fitzpatrick Pdf

The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little . As a matter of fact, it's not their responsibility to tell you the truth. It's your responsibility to find it and it's worth doing right . Talking to customers is one of the foundational skills of both Customer Development and Lean Startup. We all know we're supposed to do it, but nobody seems willing to admit that it's easy to screw up and hard to do right. This book is going to show you how customer conversations go wrong and how you can do better.

Customer Centricity

Peter Fader
Customer Centricity Book PDF

Author : Peter Fader
Publisher : Unknown
Page : 128 pages
File Size : 48,6 Mb
Release : 2012
Category : Business planning
ISBN : OCLC:1137351496

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Customer Centricity by Peter Fader Pdf

Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.