The Four Factors Of Trust

Author : Ashley Reichheld
Publisher : John Wiley & Sons
Page : 310 pages
File Size : 42,9 Mb
Release : 2022-10-25
Category : Business & Economics
ISBN : 9781119855026

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The Four Factors of Trust by Ashley Reichheld Pdf

The essential, data-driven blueprint to build trust in your organization. Did you know that trusted companies outperform their peers by up to 400%? That customers who trust a brand are 88% more likely to buy again? And that 79% of employees who trust their employer are more motivated to work (and less likely to leave)? The importance of trust is at an all-time high—just as our inclination to trust is at an all-time low. Building trust is your single greatest opportunity to create competitive advantage. With new data at its core, The Four Factors of Trust gives you practical guidance to measure and build trust in the relationships that matter the most—with your customers, workforce, and partners. Trust ultimately comes down to just Four Factors: Humanity, Capability, Transparency, and Reliability. These Four Factors make up Deloitte's HX TrustIDTM, a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance. Ashley Reichheld and Amelia Dunlop show how your organization can use HX TrustIDTM to measure, predict, and build trust to earn lifelong loyalty—and elevate the human experience with your customers, workforce, and partners. The Four Factors of Trust lays it all out in do-able parts so you can: Create better business outcomes by understanding how trust affects human behaviors Measure your company's trust score—revealing strengths, deficits, and opportunities to (re)build trust with key stakeholders Design actionable strategies to improve trust with your customers, workforce, and partners Build trust and earn loyalty through every business function from marketing to operations to talent experience With compelling stories from leading organizations—and practical applications in Marketing & Experience, Cybersecurity, HR, Sustainability (ESG), and Operations & Technology—The Four Factors of Trust will enable you to create the relationships you want to build, the organizations you want to belong to, and the world you want to live in.

Author : Paul J. Zak
Publisher : HarperChristian + ORM
Page : 275 pages
File Size : 53,6 Mb
Release : 2017-01-02
Category : Psychology
ISBN : 9780814437674

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Trust Factor by Paul J. Zak Pdf

Why is the culture of a stagnant workplace so difficult to improve? Learn to cultivate a workplace where trust, joy, and commitment compounds naturally by harnessing the power of neurochemistry! For decades, business leaders have been equipping themselves with every book, philosophy, reward, and program, yet companies everywhere continue to struggle with toxic cultures, and the unhappiness and low productivity that go with them. In Trust Factor, neuroscientist Paul Zak shows that innate brain functions hold the answers we’ve been looking for. Put simply, the key to providing an engaging, encouraging, positive culture that keeps your employees energized is trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate. Within this book, Zak explains topics such as: How brain chemicals affect behavior Why trust gets squashed How to stimulate trust within your employees And much more! This book also incorporates science-based insights for building high-trust organizations with successful examples from The Container Store, Zappos, and Herman Miller. Stop recycling the same ineffective strategies and programs for improving culture. By using the simple mechanisms in Trust Factor, you can create a perpetual trust-building cycle between your management and staff, thus ending stubborn workplace patterns.

Author : Anonim
Publisher : DEStech Publications, Inc
Page : 769 pages
File Size : 53,6 Mb
Release : 2014-03-12
Category : Computers
ISBN : 9781605951676

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2014 International Conference on Computer, Network by Anonim Pdf

The objective of the 2014 International Conference on Computer, Network Security and Communication Engineering (CNSCE2014) is to provide a platform for all researchers in the field of Computer, Network Security and Communication Engineering to share the most advanced knowledge from both academic and industrial world, to communicate with each other about their experience and most up-to-date research achievements, and to discuss issues and future prospects in these fields. As an international conference mixed with academia and industry, CNSCE2014 provides attendees not only the free exchange of ideas and challenges faced by these two key stakeholders and encourage future collaboration between members of these groups but also a good opportunity to make friends with scholars around the word. As the first session of the international conference on CNSCE, it covers topics related to Computer, Network Security and Communication Engineering. CNSCE2014 has attracted many scholars, researchers and practitioners in these fields from various countries. They take this chance to get together, sharing their latest research achievements with each other. It has also achieved great success by its unique characteristics and strong academic atmosphere as well as its authority.

Author : Charles Feltman
Publisher : Unknown
Page : 84 pages
File Size : 44,5 Mb
Release : 2021-07-15
Category : Electronic
ISBN : 0988953862

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The Thin Book of Trust by Charles Feltman Pdf

Author : Robert F. Hurley
Publisher : John Wiley & Sons
Page : 258 pages
File Size : 43,5 Mb
Release : 2011-10-25
Category : Business & Economics
ISBN : 9781118072646

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The Decision to Trust by Robert F. Hurley Pdf

A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees. Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.

Author : Paul Faulkner,Thomas Simpson
Publisher : Oxford University Press
Page : 310 pages
File Size : 44,7 Mb
Release : 2017
Category : Philosophy
ISBN : 9780198732549

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The Philosophy of Trust by Paul Faulkner,Thomas Simpson Pdf

Trust is central to our social lives and trusting relations are themselves of great value. In trusting others, we realise distinctive forms of value. What are these forms of value, and how is trust central to our lives? These questions are explored and developed in this volume, which collects fifteen new essays on the philosophy of trust.--

Author : Chang S. Nam,Joseph B. Lyons
Publisher : Academic Press
Page : 614 pages
File Size : 45,8 Mb
Release : 2020-11-17
Category : Psychology
ISBN : 9780128194737

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Trust in Human-Robot Interaction by Chang S. Nam,Joseph B. Lyons Pdf

Trust in Human-Robot Interaction addresses the gamut of factors that influence trust of robotic systems. The book presents the theory, fundamentals, techniques and diverse applications of the behavioral, cognitive and neural mechanisms of trust in human-robot interaction, covering topics like individual differences, transparency, communication, physical design, privacy and ethics. Presents a repository of the open questions and challenges in trust in HRI Includes contributions from many disciplines participating in HRI research, including psychology, neuroscience, sociology, engineering and computer science Examines human information processing as a foundation for understanding HRI Details the methods and techniques used to test and quantify trust in HRI

Author : United States. Office of the Comptroller of the Currency
Publisher : Unknown
Page : 408 pages
File Size : 43,9 Mb
Release : 1963
Category : Banks and banking
ISBN : UOM:35128000071850

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Annual Report of the Comptroller of the Currency to the ... Session of the ... Congress of the United States by United States. Office of the Comptroller of the Currency Pdf

Author : Stephen M. R. Covey
Publisher : Simon and Schuster
Page : 468 pages
File Size : 45,7 Mb
Release : 2008-09-04
Category : Business & Economics
ISBN : 9781847396228

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The Speed of Trust by Stephen M. R. Covey Pdf

From Stephen R. Covey's eldest son come a revolutionary book that will guide business leaders, public figures and their organizations towards unprecedented productivity and satisfaction. Trust, says Stephen M. R. Covey, is the very basis of the 21st century's global economy, but its power is generally overlooked and misunderstood. Covey shows you how to inspire immediate trust in everyone you encounter - colleagues, constituents, the marketplace - allowing you to forego the time-killing and energy-draining check and balance bureaucracies that are so often relied upon in lieu of actual trust.

Author : Sonja Zmerli,Marc Hooghe
Publisher : ECPR Press
Page : 240 pages
File Size : 41,5 Mb
Release : 2013
Category : Political Science
ISBN : 9781907301582

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Political Trust by Sonja Zmerli,Marc Hooghe Pdf

This book, by Sonja Zmerli and Marc Hooghe, presents cutting-edge empirical research on political trust as a relational concept. From a European comparative perspective it addresses a broad range of contested issues. Can political trust be conceived as a one-dimensional concept and to what extent do international population surveys warrant the culturally equivalent measurement of political trust across European societies? Is there indeed an observable general trend of declining levels of political trust? What are the individual, societal and political prerequisites of political trust and how do they translate into trustful attitudes? Why do so many Eastern European citizens still distrust their political institutions and how does the implementation of welfare state policies both enhance and benefit from political trust? The comprehensive empirical evidence presented in this book by leading scholars provides valuable insights into the relational aspects of political trust and will certainly stimulate future research. This book features: a state-of-the-art European perspective on political trust; an analysis of the most recent trends with regard to the development of political trust; a comparison of traditional and emerging democracies in Europe; the consequences of political trust on political stability and the welfare state; a counterbalance to the gloomy American picture of declining political trust levels.

Author : Siti Jahroh,Khairiyah Kamilah,Asaddudin Abdullah,R. Dikky Indrawan,Sulistyo
Publisher : Springer Nature
Page : 379 pages
File Size : 51,5 Mb
Release : 2023-05-12
Category : Business & Economics
ISBN : 9789464631449

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Proceedings of the Business Innovation and Engineering Conference (BIEC 2022) by Siti Jahroh,Khairiyah Kamilah,Asaddudin Abdullah,R. Dikky Indrawan,Sulistyo Pdf

This is an open access book. Business Innovation and Engineering Conference 2022 brings together contributions from students and scientists dealing with different aspects of business innovation and management, and we believe that there is also an equal number of promising study projects and prospectus results. The conference will be held at School of Business, IPB University, Bogor, Indonesia at August 11-12, 2022. This conference is held with the goals of: 1. Exchanging information on recent research issues related to business innovation, and engineering in Southeast Asia and the world in general; 2. Expanding international cooperation network; 3. Generating internationally reputable and nationally accredited publications; and 4. Initiating Business Innovation and Engineering (BIEC) as a communication forum related to business innovation, and engineering in Southeast Asia.

Author : Olivier Serrat
Publisher : Springer
Page : 1098 pages
File Size : 43,7 Mb
Release : 2017-05-22
Category : Business & Economics
ISBN : 9789811009839

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Knowledge Solutions by Olivier Serrat Pdf

This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.

Author : Beth M. Huebner,Timothy S. Bynum
Publisher : John Wiley & Sons
Page : 600 pages
File Size : 55,6 Mb
Release : 2016-04-28
Category : Social Science
ISBN : 9781118868768

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The Handbook of Measurement Issues in Criminology and Criminal Justice by Beth M. Huebner,Timothy S. Bynum Pdf

This volume of the series was designed to provide a comprehensive primer on the existing best practices and emerging developments in the study and design research on crime and criminology. The work as a whole includes chapters on the measurement of criminal typologies, the offenders, offending and victimization, criminal justice organizations, and specialized measurement techniques. Each chapter is written by experts in the field and they provide an excellent survey of the literature in the relevant area. More importantly, each chapter provides a description of the various methodological and substantive challenges presented in conducting research on these issues and denotes possible solutions to these dilemmas. An emphasis was placed on research that has been conducted outside of the United States and was designed to give the reader a broader more global understanding of the social context of research. The goal of this volume is to provide a definitive reference for professionals in the field, researchers, and students. This volume in the Handbooks in Criminology and Criminal Justice series identifies the principal topical areas of research in this field and summarizes the various methodological and substantive challenges presented in conducting research on these issues. In each chapter, authors provide a summary of the prominent data collection efforts in the topical area, provide an overview of the current methodological work, discuss the challenges in the measurement of central concepts in the subject area, and identify new horizons emerging in data collection and measurement. We encouraged authors to discuss work conducted in an international context and to incorporate discussion of qualitative methodologies when appropriate.

Author : Gallup,Tom Rath,Barry Conchie
Publisher : Simon and Schuster
Page : 288 pages
File Size : 47,8 Mb
Release : 2008
Category : Business & Economics
ISBN : 9781595620255

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Strengths Based Leadership by Gallup,Tom Rath,Barry Conchie Pdf

Two leadership consultants identify three keys to being a more effective leader: knowing your strengths and investing in others' strengths, getting people with the right strengths on your team, and understanding and meeting the four basic needs of those who look to you for leadership.

Author : Robin R. Murphy
Publisher : MIT Press
Page : 649 pages
File Size : 46,6 Mb
Release : 2019-10-01
Category : Computers
ISBN : 9780262038485

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Introduction to AI Robotics, second edition by Robin R. Murphy Pdf

A comprehensive survey of artificial intelligence algorithms and programming organization for robot systems, combining theoretical rigor and practical applications. This textbook offers a comprehensive survey of artificial intelligence (AI) algorithms and programming organization for robot systems. Readers who master the topics covered will be able to design and evaluate an artificially intelligent robot for applications involving sensing, acting, planning, and learning. A background in AI is not required; the book introduces key AI topics from all AI subdisciplines throughout the book and explains how they contribute to autonomous capabilities. This second edition is a major expansion and reorganization of the first edition, reflecting the dramatic advances made in AI over the past fifteen years. An introductory overview provides a framework for thinking about AI for robotics, distinguishing between the fundamentally different design paradigms of automation and autonomy. The book then discusses the reactive functionality of sensing and acting in AI robotics; introduces the deliberative functions most often associated with intelligence and the capability of autonomous initiative; surveys multi-robot systems and (in a new chapter) human-robot interaction; and offers a “metaview” of how to design and evaluate autonomous systems and the ethical considerations in doing so. New material covers locomotion, simultaneous localization and mapping, human-robot interaction, machine learning, and ethics. Each chapter includes exercises, and many chapters provide case studies. Endnotes point to additional reading, highlight advanced topics, and offer robot trivia.