The Language Of Patient Feedback

Author : Paul Baker,Gavin Brookes,Craig Evans
Publisher : Routledge
Page : 246 pages
File Size : 47,6 Mb
Release : 2019-04-05
Category : Language Arts & Disciplines
ISBN : 9780429534959

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The Language of Patient Feedback by Paul Baker,Gavin Brookes,Craig Evans Pdf

The Language of Patient Feedback provides a unique insight into a diverse range of issues related to healthcare. Through the comprehensive and detailed interrogation of 29 million words of online patient feedback on the NHS in England, as well as 11 million words of responses to the feedback from NHS providers, this book: Uses a combination of computer-assisted and human analysis (Corpus-Assisted Discourse Analysis) to examine the extent to which characteristics like age and gender result in different types of evaluation. Investigates why nurses, doctors, dentists and receptionists are associated with very distinct types of feedback. Demonstrates the ways that NHS staff respond to comments and what this reveals about underlying institutional ideologies and practices. Concludes with suggestions for key recommendations that the NHS could act upon to improve the overall level of care it provides, as well as reflecting on what patient evaluation can actually tell us. The Language of Patient Feedback is key reading for anyone undertaking research within corpus linguistics, discourse analysis and health communication.

Author : Paul Baker,Gavin Brookes
Publisher : Cambridge University Press
Page : 138 pages
File Size : 45,6 Mb
Release : 2022-07-21
Category : Language Arts & Disciplines
ISBN : 9781009033312

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Analysing Language, Sex and Age in a Corpus of Patient Feedback by Paul Baker,Gavin Brookes Pdf

This Element explores approaches to locating and examining social identity in corpora with and without the aid of demographic metadata. This is a key concern in corpus-aided studies of language and identity, and this Element sets out to explore the main challenges and affordances associated with either approach and to discern what either approach can (and cannot) show. It describes two case studies which each compare two approaches to social identity variables – sex and age – in a corpus of 14-million words of patient comments about NHS cancer services in England. The first approach utilises demographic tags to group comments according to patients' sex/age while the second involves categorising cases where patients disclose their sex/age in their comments. This Element compares the findings from either approach, with the approaches themselves being critically discussed in terms of their implications for corpus-aided studies of language and identity.

Author : Dr Taher Mahmud
Publisher : M&K Update Ltd
Page : 113 pages
File Size : 47,6 Mb
Release : 2012
Category : Medical
ISBN : 9781907830242

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Better Patient Feedback, Better Healthcare by Dr Taher Mahmud Pdf

Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time OCo let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation in healthcare systems. In clinical settings where staff members are already dealing with many different screening and checking systems, employing these techniques may seem like an additional burden. However, it has been found that implementing a good patient feedback system actually helps to streamline services. Furthermore, patient feedback will increasingly be used by NHS healthcare commissioners for reimbursement purposes. This is already happening in the USA and it is being proposed in the UK.Quite simply, Better Patient Feedback, Better Healthcare is required reading for any healthcare professional or administrator wanting to improve the effectiveness, efficiency and quality of patient care offered by their service."

Author : Luke Collins,Paul Baker
Publisher : Cambridge University Press
Page : 277 pages
File Size : 42,5 Mb
Release : 2023-06-22
Category : Language Arts & Disciplines
ISBN : 9781009250092

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Language, Discourse and Anxiety by Luke Collins,Paul Baker Pdf

Why is language so important to the ways that we make sense of anxiety? This book uses corpus assisted discourse analysis to examine twenty-three million words of text posted to a forum for people with anxiety. It shows how linguistic techniques like catastrophisation and anthropomorphisation can result in very different conceptualisations of anxiety, as well as how aspects of identity like age, sex and cultural background can impact on understandings of anxiety and how it ought to be managed. It tracks the changing identities of posters, from their first posts to their last, and incorporates a range of corpus-based techniques to examine the language data, enabling consideration of interaction between participants and features associated with online forms of communication like emoji. It ultimately provides a step towards a better understanding of different responses to anxiety and aims to promote further engagement with this topic in the field of applied linguistics.

Author : Kirk V. Shepard,Charlotte Kremer,Garth Sundem
Publisher : CRC Press
Page : 267 pages
File Size : 50,7 Mb
Release : 2024-01-30
Category : Medical
ISBN : 9781003834014

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Medical Affairs by Kirk V. Shepard,Charlotte Kremer,Garth Sundem Pdf

Medical Affairs is one of the three strategic pillars of the pharmaceutical and MedTech industries, but while clear career paths exist for Commercial and Research and Development, there is no formal training structure for Medical Affairs professionals. Medical and scientific expertise is a prerequisite for entry into the function, and many people transitioning into Medical Affairs have advanced degrees such as PhD, MD, or PharmD. However, these clinical/scientific experts may not be especially well-versed in aspects of industry such as the drug development lifecycle, crossfunctional collaborations within industry, and digital tools that are transforming the ways Medical Affairs generates and disseminates knowledge. This primer for aspiring and early-career Medical Affairs professionals equips readers with the baseline skills and understanding to excel across roles. Features: Defines the purpose and value of Medical Affairs and provides clear career paths for scientific experts seeking their place within the pharmaceutical and MedTech industries. Provides guideance and baseline competencies for roles within Medical Affairs including Medical Communications, Evidence Generation, Field Medical, Compliance, and many others. Specifies the "true north" of the Medical Affairs profession as ensuring patients receive maximum benefit from industry innovations including drugs, diagnostics and devices. Presents the purpose and specific roles of Medical Affairs roles across organization types including biotechs, small/medium/large pharma and device/diagnostic companies, taking into account adjustments in the practic of Medical Affairs to meet the needs of developing fields such as rare disease and gene therapy. Leverages the expertise of over 60 Medical Affairs leaders across companies, representing the first unified, global understanding of the Medical Affairs profession.

Author : Kate V. Hardy, Clin.Psych.D.,Douglas Turkington, M.D.
Publisher : American Psychiatric Pub
Page : 450 pages
File Size : 41,7 Mb
Release : 2023-06-12
Category : Medical
ISBN : 9781615372959

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Decoding Delusions by Kate V. Hardy, Clin.Psych.D.,Douglas Turkington, M.D. Pdf

Author : Marcelo M. Suárez-Orozco,Carola Suárez-Orozco,Desirée Qin-Hilliard
Publisher : Routledge
Page : 329 pages
File Size : 44,5 Mb
Release : 2014-07-16
Category : Social Science
ISBN : 9781135710019

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The New Immigrant and Language by Marcelo M. Suárez-Orozco,Carola Suárez-Orozco,Desirée Qin-Hilliard Pdf

This six-volume set focuses on Latin American, Caribbean, and Asian immigration, which accounts for nearly 80 percent of all new immigration to the United States. The volumes contain the essential scholarship of the last decade and present key contributions reflecting the major theoretical, empirical, and policy debates about the new immigration. The material addresses vital issues of race, gender, and socioeconomic status as they intersect with the contemporary immigration experience. Organized by theme, each volume stands as an independent contribution to immigration studies, with seminal journal articles and book chapters from hard-to-find sources, comprising the most important literature on the subject. The individual volumes include a brief preface presenting the major themes that emerge in the materials, and a bibliography of further recommended readings. In its coverage of the most influential scholarship on the social, economic, educational, and civil rights issues revolving around new immigration, this collection provides an invaluable resource for students and researchers in a wide range of fields, including contemporary American history, public policy, education, sociology, political science, demographics, immigration law, ESL, linguistics, and more.

Author : Michael Handford,Almut Koester
Publisher : Taylor & Francis
Page : 216 pages
File Size : 50,7 Mb
Release : 2024-03-29
Category : Language Arts & Disciplines
ISBN : 9781003862482

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Language and Creativity at Work by Michael Handford,Almut Koester Pdf

Language and Creativity at Work: A Corpus-Assisted Model of Creative Workplace Discourse explores linguistic creativity at work as well as the role of language in creative processes in the workplace. Using a mixed-methods approach involving corpus linguistics and discourse analysis, this book: Provides a critical comparison of previous studies in language and creativity in a linguistic context as well as in the context of businesses and entrepreneurship, and considers the insights that can be gained from both approaches Argues the case for workplace creativity as a linguistic and discursive phenomenon in addition to a cognitive or relational one Presents a model of creative workplace discourse that integrates creative language, the creative actions involving language, and alignment between speakers Employs spoken corpus data from a range of workplace contexts recorded over a 20-year period; Examines professional practice and creativity in two different professional contexts: a residential care home and a small start-up company, and explores the roles of constraints, leadership and alignment in these contexts Critically interrogates the notion of creativity as an inherently positive phenomenon and analyses instances of problematic creativity in the workplace Demonstrates how corpora can be used to underscore assessments of creativity and its realisations in real dialogic contexts. This book fills an important gap in the literature on creativity within both language and organisational studies, and as such will be key reading for students and researchers of English language, applied linguistics, communication studies and business management.

Author : Michael Handford,James Paul Gee
Publisher : Taylor & Francis
Page : 865 pages
File Size : 41,6 Mb
Release : 2023-05-15
Category : Language Arts & Disciplines
ISBN : 9781000860870

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The Routledge Handbook of Discourse Analysis by Michael Handford,James Paul Gee Pdf

The Routledge Handbook of Discourse Analysis covers the major approaches to discourse analysis from critical discourse analysis to multimodal discourse analysis and their applications in key educational and institutional settings. The handbook is divided into eight sections: Approaches to Discourse Analysis, Gender, Race and Sexualities, Narrativity and Discourse, Genre and Register, Spoken Discourse, Social Media and Online Discourse, Educational Applications and Institutional Applications. The chapters are written by a wide range of contributors from around the world, each a leading researcher in their respective field. With a focus on the application of discourse analysis to real-life problems, the contributors introduce the reader to a topic and analyse authentic data. This fully revised second edition includes new sections on Gender, Race and Sexualities, Narrativity and Discourse, Genre and Register, Spoken Discourse, Social Media and Online Discourse and nine new chapters on topics such as digital communication and public policy and political discourse. This volume is vital reading for all students and researchers of discourse analysis in linguistics, applied linguistics, communication and cultural studies, social psychology and anthropology.

Author : Great Britain: Department of Health
Publisher : The Stationery Office
Page : 64 pages
File Size : 40,9 Mb
Release : 2010-07-12
Category : Medical
ISBN : 0101788126

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Equity and excellence: by Great Britain: Department of Health Pdf

Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty

Author : Gavin Brookes,Paul Baker
Publisher : Cambridge University Press
Page : 293 pages
File Size : 46,5 Mb
Release : 2021-11-25
Category : Language Arts & Disciplines
ISBN : 9781108836395

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Obesity in the News by Gavin Brookes,Paul Baker Pdf

The way in : shared keywords in the press -- Studying difference : comparing sections of the press -- Change over time -- Shaming and reclaiming -- Healthy body : diet and exercise -- Gendered discourses of obesity -- 'A disease of the poor'? Obesity and social class -- Going 'below the line' : reader responses.

Author : Jennifer Cleland,Steven J. Durning
Publisher : John Wiley & Sons
Page : 374 pages
File Size : 43,6 Mb
Release : 2022-12-16
Category : Medical
ISBN : 9781119839439

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Researching Medical Education by Jennifer Cleland,Steven J. Durning Pdf

RESEARCHING MEDICAL EDUCATION Researching Medical Education is an authoritative guide to excellence in educational research within the healthcare professions presented by the Association for the Study of Medical Education and AMEE. This text provides readers with key foundational knowledge, while introducing a range of theories and how to use them, illustrating a diversity of methods and their use, and giving guidance on practical researcher development. By linking theory, design, and methods across the spectrum of health professions education research, the text supports the improvement of quality, capacity building, and knowledge generation. Researching Medical Education includes contributions from experts and emerging researchers from five continents. The text includes information on: Developing yourself and your practice as a health professions education researcher Methods and methodologies including ethnography/digital ethnography, visual methods, critical discourse analysis, functional and corpus linguistics, critical pedagogy, critical race theory and participatory action research, and educational neuroscience methods Theories including those where relationships between context, environment, people and things matter (e.g., complexity theory, activity theory, sociomateriality, social cognitive theories and participatory practice) and those which are more individually focused (e.g., health behaviour theories, emotions in learning, instructional design, cognitive load theory and deliberate practice) Includes 10 brand new chapters Researching Medical Education is the ideal resource for anyone researching health professions education, from medical school to postgraduate training to continuing professional development. “This is an extraordinary text that combines theory and practice in medical education research. The authors represent the who’s who of medical education research, and their wisdom and insights will help guide novice and experienced researchers alike.” —David M. Irby, Professor Emeritus of Medicine, University of California, San Francisco, USA “Research in health professions education is maturing. This is clearly evidenced by the second edition of Researching Medical Education. In 30 chapters this book takes you on an exciting voyage on research theories and research methodologies. This book is a comprehensive resource for anyone engaging in research in health professions education.” — Cees van der Vleuten, former Director of the School of Health Professions Education, Maastricht University, The Netherlands

Author : Gayle Gliva-McConvey,Catherine F. Nicholas,Lou Clark
Publisher : Springer Nature
Page : 353 pages
File Size : 40,7 Mb
Release : 2020-10-15
Category : Medical
ISBN : 9783030438265

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Comprehensive Healthcare Simulation: Implementing Best Practices in Standardized Patient Methodology by Gayle Gliva-McConvey,Catherine F. Nicholas,Lou Clark Pdf

This book brings to life best practices of Human Simulation; maximizing the Standardized Patient (SP) methodology that has played a major role in health professions learning and assessment since the 1960s. Each chapter reflects the Association of SP Educators Standards of Best Practices (SOBPs) and provides guidance for implementation. Multiple insights are offered through embedded interviews with international experts to provide examples illustrating successful strategies. The Human Simulation Continuum Model, a practical and theoretical framework, is introduced to guide educators in decision-making processes associated with the full range of human simulation. The Continuum Model spans improvisations, structured role-play, embedded participants, and simulated-standardized patients. This book also provides the full “how-to” for SP methodology covering topics including; case/scenario development, creating training material, training techniques for case portrayal, training communication and feedback skills, GTA/MUTA/PTA training, SP program administration and professional development for SP Educators. A pragmatic, user-friendly addition to the Comprehensive Healthcare Simulation series, Implementing Best Practices in Standardized Patient Methodology is the first book framed by the ASPE SOBPs, embracing best practices in human simulation and marshaling the vast expertise of a myriad of SP Educators.

Author : Ken Hyland,Brian Paltridge,Lillian Wong
Publisher : Bloomsbury Publishing
Page : 388 pages
File Size : 49,7 Mb
Release : 2021-07-29
Category : Language Arts & Disciplines
ISBN : 9781350156098

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The Bloomsbury Handbook of Discourse Analysis by Ken Hyland,Brian Paltridge,Lillian Wong Pdf

An essential reference to contemporary discourse studies, this handbook offers a rigorous and systematic overview of the field, covering the key methods, research topics and new directions. Fully updated and revised throughout to take account of developments over the last decade, in particular the innovations in digital communication and new media, this second edition features: · New coverage of the discourse of media, multimedia, social media, politeness, ageing and English as lingua franca · Updated coverage across all chapters, including conversation analysis, spoken discourse, news discourse, intercultural communication, computer mediated communication and identity · An expanded glossary of key terms Identifying and describing the central concepts and theories associated with discourse and its main branches of study, The Bloomsbury Handbook of Discourse Analysis makes a sustained and compelling argument concerning the nature and influence of discourse and is an essential resource for anyone interested in the field.

Author : Tao Li,Kaibao Hu
Publisher : Springer Nature
Page : 208 pages
File Size : 41,9 Mb
Release : 2021-02-04
Category : Language Arts & Disciplines
ISBN : 9789811594885

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Reappraising Self and Others by Tao Li,Kaibao Hu Pdf

This book is a valuable resource for those involved in translation studies and discourse analysis. Drawing on a corpus-based approach and a combined framework of Appraisal and Ideological Square, this book investigates the variations in stance towards China and other countries in the English translation of contemporary Chinese political discourse. It presents research findings based on comparisons and statistical analyses of the English translation patterns of appraisal epithets, the most prototypical appraisal resources for evaluation, in Chinese political discourse at both lexico-grammatical and discourse semantic levels.