The Palgrave Handbook Of Global Perspectives On Emotional Labor In Public Service

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Mary E. Guy,Sharon H. Mastracci,Seung-Bum Yang
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service Book PDF

Author : Mary E. Guy,Sharon H. Mastracci,Seung-Bum Yang
Publisher : Springer Nature
Page : 648 pages
File Size : 41,7 Mb
Release : 2019-09-03
Category : Law
ISBN : 9783030248239

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service by Mary E. Guy,Sharon H. Mastracci,Seung-Bum Yang Pdf

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.

Global Encyclopedia of Public Administration, Public Policy, and Governance

Ali Farazmand
Global Encyclopedia of Public Administration Public Policy and Governance Book PDF

Author : Ali Farazmand
Publisher : Springer Nature
Page : 13623 pages
File Size : 51,8 Mb
Release : 2023-04-05
Category : Law
ISBN : 9783030662523

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Global Encyclopedia of Public Administration, Public Policy, and Governance by Ali Farazmand Pdf

This global encyclopedic work serves as a comprehensive collection of global scholarship regarding the vast fields of public administration, public policy, governance, and management. Written and edited by leading international scholars and practitioners, this exhaustive resource covers all areas of the above fields and their numerous subfields of study. In keeping with the multidisciplinary spirit of these fields and subfields, the entries make use of various theoretical, empirical, analytical, practical, and methodological bases of knowledge. Expanded and updated, the second edition includes over a thousand of new entries representing the most current research in public administration, public policy, governance, nonprofit and nongovernmental organizations, and management covering such important sub-areas as: 1. organization theory, behavior, change and development; 2. administrative theory and practice; 3. Bureaucracy; 4. public budgeting and financial management; 5. public economy and public management 6. public personnel administration and labor-management relations; 7. crisis and emergency management; 8. institutional theory and public administration; 9. law and regulations; 10. ethics and accountability; 11. public governance and private governance; 12. Nonprofit management and nongovernmental organizations; 13. Social, health, and environmental policy areas; 14. pandemic and crisis management; 15. administrative and governance reforms; 16. comparative public administration and governance; 17. globalization and international issues; 18. performance management; 19. geographical areas of the world with country-focused entries like Japan, China, Latin America, Europe, Asia, Africa, the Middle East, Russia and Eastern Europe, North America; and 20. a lot more. Relevant to professionals, experts, scholars, general readers, researchers, policy makers and manger, and students worldwide, this work will serve as the most viable global reference source for those looking for an introduction and advance knowledge to the field.

Handbook on Gender and Public Administration

Shields, Patricia M.,Elias, Nicole M.
Handbook on Gender and Public Administration Book PDF

Author : Shields, Patricia M.,Elias, Nicole M.
Publisher : Edward Elgar Publishing
Page : 456 pages
File Size : 50,7 Mb
Release : 2022-02-15
Category : Political Science
ISBN : 9781789904734

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Handbook on Gender and Public Administration by Shields, Patricia M.,Elias, Nicole M. Pdf

This ground-breaking Handbook on Gender and Public Administration brings together a rapidly growing new field of study, exploring the emerging contexts of gender and public administration. Capturing the many facets of this dynamic trend, the book explores gender equity and further examines masculinity, intersectionality and beyond binary conceptions of gender.

The Public Productivity and Performance Handbook

Marc Holzer,Andrew Ballard
The Public Productivity and Performance Handbook Book PDF

Author : Marc Holzer,Andrew Ballard
Publisher : Routledge
Page : 714 pages
File Size : 42,7 Mb
Release : 2021-07-25
Category : Political Science
ISBN : 9781000402261

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The Public Productivity and Performance Handbook by Marc Holzer,Andrew Ballard Pdf

A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.

Emotional Labour in Criminal Justice and Criminology

Jake Phillips,Jaime Waters,Chalen Westaby,Andrew Fowler
Emotional Labour in Criminal Justice and Criminology Book PDF

Author : Jake Phillips,Jaime Waters,Chalen Westaby,Andrew Fowler
Publisher : Routledge
Page : 261 pages
File Size : 53,7 Mb
Release : 2020-06-04
Category : Social Science
ISBN : 9780429619106

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Emotional Labour in Criminal Justice and Criminology by Jake Phillips,Jaime Waters,Chalen Westaby,Andrew Fowler Pdf

This book is the first volume to explore criminal justice work and criminological research through the lens of emotional labour. A concept first coined 30 years ago, emotional labour seeks to explore the ways in which people manage their emotions in order to achieve the aims of their organisations, and the subsequent impact of this is on workers and service users. The chapters in this edited collection explore work in a wide range of criminal justice institutions as well as the penal voluntary sector. In addition to literature review chapters which consolidate what we already know, this book includes case study chapters which extend our knowledge of how emotional labour is performed in specific contexts, and in relation to certain types of work. Emotional Labour in Criminal Justice and Criminology covers topics such as prisoners who die from natural causes in prison, to the work of independent domestic violence advisors and the use of emotion by death penalty lawyers in the US. An accessible and compelling read, this book presents ground-breaking qualitative and quantitative research which will be critical to criminologists, criminal justice practitioners, students of criminology and academics in the fields of social policy and public service.

Portraits of Public Service

Staci M. Zavattaro,Jessica E. Sowa,Alexander C. Henderson,Lauren Hamilton Edwards
Portraits of Public Service Book PDF

Author : Staci M. Zavattaro,Jessica E. Sowa,Alexander C. Henderson,Lauren Hamilton Edwards
Publisher : State University of New York Press
Page : 298 pages
File Size : 46,7 Mb
Release : 2023-07-01
Category : Political Science
ISBN : 9781438493695

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Portraits of Public Service by Staci M. Zavattaro,Jessica E. Sowa,Alexander C. Henderson,Lauren Hamilton Edwards Pdf

Community health workers, elections officers, emergency managers, air traffic controllers, government meteorologists, US federal service photographers, and arts and cultural workers perform critical roles, though rarely receive public attention. Their stories told here help reveal this hidden world to provide a rare view of government service.

Managing Gender Inequity in Academia

Gina Scutelnicu Todoran
Managing Gender Inequity in Academia Book PDF

Author : Gina Scutelnicu Todoran
Publisher : Taylor & Francis
Page : 150 pages
File Size : 46,8 Mb
Release : 2024-04-16
Category : Political Science
ISBN : 9781040018002

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Managing Gender Inequity in Academia by Gina Scutelnicu Todoran Pdf

Academia is not immune to gender bias, and in many public affairs programs, inequities persist in faculty academic rank, salary, career length, job security, leadership roles, professional recognition, resource allocation, and role stereotypes. Managing Gender Inequity in Academia is the first book to provide an evidence-based guide for university administrators and faculty interested in building all-important gender equity in public affairs and related programs. Drawing on both secondary and primary data, the book offers a comprehensive perspective on public affairs faculty career paths, the obstacles to advancement in the academy, and how the COVID-19 pandemic further contributed to existing inequities. Each chapter of the book presents evidence-based research derived from interviews, surveys, existing statistics, and documents, offering guidance to public affairs programs, departments, and schools on ways to strengthen the recruitment, retention, and promotion of women in the academy. Ultimately, author Gina Scutelnicu Todoran demonstrates the ways in which gender equity can strengthen institutions of higher learning. Managing Gender Inequity in Academia is a guide for building gender equity in public affairs programs for faculty, higher education administrators, and graduate students in public affairs and related disciplines.

Street-Level Public Servants

Sara R. Rinfret
Street Level Public Servants Book PDF

Author : Sara R. Rinfret
Publisher : Taylor & Francis
Page : 221 pages
File Size : 41,9 Mb
Release : 2023-12-19
Category : Political Science
ISBN : 9781003817475

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Street-Level Public Servants by Sara R. Rinfret Pdf

This cutting-edge new casebook challenges the dominant White-centric narrative of public administration, offering a fresh array of perspectives, with the lofty aim of ending the marginalization of communities in public policy implementation. Contributors adopt a liberatory framework to examine street-level public administrators (e.g., teachers, security officers, policy analysts, and human resource experts) most responsible for implementing public policy in the United States, including and amplifying previously unrecognized narratives on the front lines of public administration. Case studies explore real-life public servants, not traditionally heard of, offering counter-narratives. Each chapter concludes with an empowerment exercise and assignment for faculty to adopt in their classroom. This edited volume, a first of its kind, is written by experts in public policy and administration, bringing together top and emerging scholars in one volume to amplify underrepresented voices in public administration and policy. Chapters are rooted in qualitative approaches and center the narratives of marginalized communities, including women, People of Color, and LGBTQIA+ public servants. Street-Level Public Servants offers a much-needed casebook for public administration and public policy courses in the twenty-first century.

Handbook of Research Methods in Public Administration, Management and Policy

Eran Vigoda-Gadot,Dana R. Vashdi
Handbook of Research Methods in Public Administration Management and Policy Book PDF

Author : Eran Vigoda-Gadot,Dana R. Vashdi
Publisher : Edward Elgar Publishing
Page : 448 pages
File Size : 53,5 Mb
Release : 2020-12-25
Category : Political Science
ISBN : 9781789903485

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Handbook of Research Methods in Public Administration, Management and Policy by Eran Vigoda-Gadot,Dana R. Vashdi Pdf

This Handbook comprehensively explores research methods in public administration, management and policy. Exploring the richness of both traditional and contemporary methods and strategies for making progress in the field, it provides an advanced toolkit for understanding the science of public administration and management in the 21st century.

Managing Diversity In Public Sector Workforces

Norma M. Riccucci
Managing Diversity In Public Sector Workforces Book PDF

Author : Norma M. Riccucci
Publisher : Routledge
Page : 192 pages
File Size : 51,8 Mb
Release : 2021-06-28
Category : Political Science
ISBN : 9781000392906

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Managing Diversity In Public Sector Workforces by Norma M. Riccucci Pdf

Public and private sector workforces in the U.S. look very different today than they did even 25 years ago. The changes are having a significant effect on how organizations manage their workforces. The old styles of managing heterogeneous workforces are proving to be ineffectual, and so management strategies aimed at embracing diversity and inclusion are essential. These strategies can have positive implications for worker satisfaction, morale and – ultimately – the delivery of public services to the American people. Managing Diversity in Public Sector Workforces, Second Edition examines demographic changes to the U.S. labor force and workplace and the ways in which government employers are managing the diverse populations that now fill public sector jobs. Addressing specific management strategies and initiatives relied on by public sector employers, as well as the implications of effectively managing variegated workforces for the overall governance of American society, this book demonstrates the importance of ensuring that programs to promote inclusiveness and diversity that appear on paper are carried through to practice through implementation. The book begins with a review of equal employment opportunity and affirmative action and the extent to which EEO and AA are still relied upon in the workplace. It then examines law and other public policy issues surrounding EEO, AA and diversity management. The remainder of the book focuses on the core of managing diversity in the public sector, exploring the initiatives, strategies, and programs that government employers either do or might rely on to ensure that the demographic mosaic embodied by their workforces is prepared to meet the needs and interests of the American citizenry of the 21st century. Data are provided on the demographics of the federal, state and local government workforces. Separate chapters address each of the following aspects of diversity: race, ethnicity, gender, LGBTQ employment, physical ability, and the intersection of these constructs. Managing Diversity in Public Sector Workforces, Second Edition will be of interest to students of public administration and public personnel management, and it is essential reading for all those involved in managing public organizations.

Leadership in Public and Nonprofit Organizations

Montgomery Van Wart,Paul Suino,Pamela S. Medina
Leadership in Public and Nonprofit Organizations Book PDF

Author : Montgomery Van Wart,Paul Suino,Pamela S. Medina
Publisher : Taylor & Francis
Page : 570 pages
File Size : 54,5 Mb
Release : 2023-04-14
Category : Political Science
ISBN : 9781000874037

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Leadership in Public and Nonprofit Organizations by Montgomery Van Wart,Paul Suino,Pamela S. Medina Pdf

Leadership in Public and Nonprofit Organizations, Fourth Edition provides a compact but complete analysis of leadership for students and practitioners who work in public and nonprofit organizations. Offering a comprehensive review of leadership theories in the field, from the classic to the cutting-edge, and how they relate specifically to the public sector and nonprofit contexts, this textbook covers the major competency clusters in detail, supported by research findings as well as practical guidelines for improvement. These competencies are portrayed in a leadership action cycle that aids readers in visually connecting theory and practice. This thoroughly revised new edition also offers: Questions for discussion and analysis, hypothetical scenarios for each chapter, as well as an easily reproducible leadership assessment instrument students may use to apply the theories they’ve learned Expanded coverage of nonprofit leadership integrated throughout the chapters, including in-depth discussions about managing volunteers, fundraising ethics, the nonprofit board, advocacy, diversity and philanthropy, emotional labor, and mission-based leadership An all-new chapter section on virtual leadership approaches, designed to help current and future managers cope with the unique opportunities and challenges presented by remote work. Leadership in Public and Nonprofit Organizations is an essential core text designed specifically with upper-level and graduate public administration and nonprofit management courses on leadership in mind, but it has also proven an indispensable guidebook for professionals seeking insight into the role of successful leadership behavior in the public and nonprofit sectors. It can further be used as supplementary reading in introductory courses examining management competencies, in leadership classes to provide practical self-help and improvement models, and in organizational theory classes that wish to balance organizational perspectives with individual development.

Teaching Social Equity in Public Administration

Sean A. McCandless,Susan T. Gooden
Teaching Social Equity in Public Administration Book PDF

Author : Sean A. McCandless,Susan T. Gooden
Publisher : Taylor & Francis
Page : 244 pages
File Size : 47,9 Mb
Release : 2024-03-05
Category : Political Science
ISBN : 9781003855156

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Teaching Social Equity in Public Administration by Sean A. McCandless,Susan T. Gooden Pdf

Public administration education programs prepare students in the provision of important public and nonprofit services, so it is essential that such programs help prepare administrators to advance social equity, one of the pillars of the discipline. This exciting new book from social equity authorities Sean McCandless and Susan T. Gooden demonstrates how public administration faculty can teach social equity across the curriculum, in practical terms. This edited collection features chapters from authors experienced in both public administration and in teaching social equity. Each chapter discusses teaching social equity in a particular class (Introduction to Public Administration, Organizational Dynamics and Theory, Human Resources, Policy Process, Research Methods, Capstones, and more) through distinct pedagogical practices that advance student learning (including case studies, community engagement projects, and simulations). The text captures an array of instructional approaches to social equity within public affairs education, particularly at the graduate level. It includes approaches from both established and newer instructors, across a diversity of universities. The book serves as an important resource to faculty who teach these courses, as well as the students who take them. Most importantly, it is a resource to academics and practitioners alike who share a commitment to fairness in the implementation of public services.

Emotional Labor

Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci
Emotional Labor Book PDF

Author : Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci
Publisher : M.E. Sharpe
Page : 238 pages
File Size : 43,6 Mb
Release : 2008
Category : Business & Economics
ISBN : 0765621177

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Emotional Labor by Mary E. Guy,Meredith A. Newman,Sharon H. Mastracci Pdf

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it. The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service. For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work 'with feeling'.

Handbook of Research on Stress and Well-Being in the Public Sector

Ronald J. Burke,Silvia Pignata
Handbook of Research on Stress and Well Being in the Public Sector Book PDF

Author : Ronald J. Burke,Silvia Pignata
Publisher : Edward Elgar Publishing
Page : 352 pages
File Size : 49,8 Mb
Release : 2020-03-28
Category : Business & Economics
ISBN : 9781788970358

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Handbook of Research on Stress and Well-Being in the Public Sector by Ronald J. Burke,Silvia Pignata Pdf

This timely Handbook addresses the concepts of stress and well-being among workers in various public sector roles and occupations across the globe. Emphasizing the importance of well-being and stress prevention initiatives in ever-changing workplace environments, this Handbook highlights successful organizational initiatives and provides insight into best practice for promoting healthy employees and workplaces. Containing contributions from leading international experts in their respective fields, the contributors hope that this multi-disciplinary Handbook will help to enhance the health and well-being of public sector employees.

Emotional Labor in the 21st Century

Alicia Grandey,James Diefendorff,Deborah E. Rupp
Emotional Labor in the 21st Century Book PDF

Author : Alicia Grandey,James Diefendorff,Deborah E. Rupp
Publisher : Routledge
Page : 340 pages
File Size : 46,7 Mb
Release : 2013-05-07
Category : Psychology
ISBN : 9781136232589

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Emotional Labor in the 21st Century by Alicia Grandey,James Diefendorff,Deborah E. Rupp Pdf

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.