The Professional Telemarketers Handbook

Author : Elwyn Coventry
Publisher : Topsy Publishing
Page : 32 pages
File Size : 49,8 Mb
Release : 2018-04-03
Category : Business & Economics
ISBN : 9780646986531

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The Professional Telemarketers Handbook by Elwyn Coventry Pdf

The Professional Telemarketers Handbook is an essential asset to anyone building a career in professional telemarketing and client relations. A wrong move in telephone contact can destroy previous work or deter a potential long term customer. Conversely a pleasant and business like tone and manner can increase the goodwill for the client which is being represented. Any individual who traverses the full gambit of modem telemarketing training, theory and practice will acquire skills which are easily transferable to other field as essentially this builds strength in communication which is the basis of most business transactions. Some of the areas covered: - Components of a call - Using your voice - Effective communictaion - Questioning - Listening - Identifying the decision maker - Closing the call - Managing angry customers A good telemarketer is a valuable asset to any organisation and this book aims to fine tune your skill set and keep you ahead of your colleagues and thus more employable.

Author : Darlene Maciuba-Koppel
Publisher : Sterling Publishing (NY)
Page : 196 pages
File Size : 49,8 Mb
Release : 1992
Category : Business & Economics
ISBN : IND:30000026284640

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Telemarketer's Handbook by Darlene Maciuba-Koppel Pdf

Author : Greg Boudonck
Publisher : Createspace Independent Pub
Page : 38 pages
File Size : 55,9 Mb
Release : 2014-09-26
Category : Business & Economics
ISBN : 1502499207

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The Telemarketers Handbook by Greg Boudonck Pdf

As a former telemarketer and telemarketing manager, Greg shares some expertise on telemarketing. This book can be used by anyone in business who uses the phone to negotiate.

Author : Julie Freestone,Janet Brusse
Publisher : Los Altos, Calif. : Crisp Publications
Page : 92 pages
File Size : 45,8 Mb
Release : 1989
Category : Business & Economics
ISBN : 0931961602

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Telemarketing Basics by Julie Freestone,Janet Brusse Pdf

Geared toward today's telemarketing professional, this book outlines a ten-step process to increase your sales success.

Author : Darlene MacIuba-Koppel
Publisher : Borgo Press
Page : 192 pages
File Size : 48,9 Mb
Release : 1994-10-01
Category : Electronic
ISBN : 0809576244

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Telemarketer's Handbook by Darlene MacIuba-Koppel Pdf

Author : FRANK DAPPAH
Publisher : OSTRICH PUBLISHERS
Page : 96 pages
File Size : 40,8 Mb
Release : 2024-07-02
Category : Business & Economics
ISBN : 8210379456XXX

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The Telesales Handbook by FRANK DAPPAH Pdf

The Telesales handbook is an easy-to-digest guide on how to sell any product or service over the phone. One of the best books for sales reps and among the best telesales books. Quickly learn which products and services are best suited for phone sales, learn how to create your very own calling scripts with examples from other successful companies. This book will also serve as a very useful guide to help you develop a winning telesales and telemarketing strategy.

Author : Robert Doscher,Richard Simms
Publisher : McGraw-Hill Companies
Page : 0 pages
File Size : 55,5 Mb
Release : 2001
Category : Telemarketing
ISBN : 0658003992

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The DialAmerica Teleservices Handbook by Robert Doscher,Richard Simms Pdf

Praise for The DialAmerica' Teleservices Handbook "Rich and Bob have done an outstanding job of presenting the DialAmerica approach to successful telemarketing. We are very proud to have the DialAmerica name associated with this book and plan to recommend it to all of our employees, clients, and friends in the business." -- Arthur Conway, President DialAmerica Marketing, Inc. "At last, a complete guidebook to getting the most out of the powerful telephone medium. Doscher and Simms present detailed practical guidance on planning and execution, as well as a very valuable chapter on how telemarketing will change over the next decade. I recommend this book to marketers everywhere." -- Ruth P. Stevens, Adjunct Professor, Direct Marketing, NYU Chair, Business-to-Business Council, Direct Marketing Association ""The DialAmerica Teleservices Handbook" is your checklist to make sure everything is working at peak efficiency and to improve what you've got. . . . This is a book I will keep in my personal library and will refer to again and again. Thank you, Richard Simms and Bob Doscher, for creating it!" -- From the Foreword by Denny Hatch, former editor of "Target Marketing" and author of "2,239 Tested Secrets for Direct Marketing Success" Ready to increase sales, get closer to your customers, upsell and cross-sell with greater ease than ever before? "The DialAmerica Teleservices Handbook" walks you through the design and execution of a successful telemarketing campaign, from writing the script to fulfilling the order. You'll find the answers to questions such as: How do I make the campaign a positive experience for my customers? What if my house lists don't have phone numbers? Should I hire anagency and/or a consultant? What kind of technology do I need for telemarketing? How do I handle credit and collection? Can I incorporate market surveys into my efforts? How do I generate qualified leads? Learn the secrets of one of the nation's largest telephone marketing organizationsand make your telemarketing campaign a ringing success!

Author : Keith Dawson
Publisher : CRC Press
Page : 283 pages
File Size : 51,9 Mb
Release : 2003-11-20
Category : Technology & Engineering
ISBN : 9781482295658

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The Call Center Handbook by Keith Dawson Pdf

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

Author : Eugene B. Kordahl
Publisher : Prentice Hall
Page : 346 pages
File Size : 46,7 Mb
Release : 1984
Category : Business & Economics
ISBN : NWU:35556016963225

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Telemarketing for Business by Eugene B. Kordahl Pdf

If you are interested in planning and implementing a telephone mareting and telephone sales program, this book will show you how to do it. Every aspect from prospecting to program evaluation is covered. Also included are case studies of companies that have established telemarketing programs.

Author : Mari Anne Vanella
Publisher : Happy About
Page : 110 pages
File Size : 48,6 Mb
Release : 2012-11
Category : Business & Economics
ISBN : 9781607730996

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42 Rules of Cold Calling Executives (2nd Edition) by Mari Anne Vanella Pdf

Vanella's easy-to-read guide gives concise, easy-to-implement methods to get results with cold calls.

Author : Kathy Sisk
Publisher : McGraw-Hill Companies
Page : 495 pages
File Size : 51,7 Mb
Release : 1995
Category : Business & Economics
ISBN : 0070577048

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Successful Telemarketing by Kathy Sisk Pdf

Author : P. Marks
Publisher : Random House Business
Page : 163 pages
File Size : 46,8 Mb
Release : 1989
Category : Marketing
ISBN : 0091742188

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The Telemarketing Handbook by P. Marks Pdf

Author : Pauline Rowson
Publisher : Unknown
Page : 120 pages
File Size : 53,6 Mb
Release : 2007-09
Category : Telemarketing
ISBN : 0954804503

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Telemarketing Cold Calling and Appointmnt by Pauline Rowson Pdf

Telemarketing if done professionally can help to stimulate sales, and build rapport with customers. If done incorrectly you can lose business. This guide shows: how to get through to the decision maker; how to promote the benefits of services and products over the telephone; how to plan and structure calls for maximum results; and more.

Author : Peter Murley
Publisher : Gower Publishing, Ltd.
Page : 660 pages
File Size : 50,8 Mb
Release : 1997
Category : Business & Economics
ISBN : 0566076888

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Gower Handbook of Customer Service by Peter Murley Pdf

This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.

Author : Sally Morris,Ed Barnas,Douglas LaFrenier,Margaret Reich
Publisher : Cambridge University Press
Page : 481 pages
File Size : 45,8 Mb
Release : 2013-02-21
Category : Language Arts & Disciplines
ISBN : 9781107310988

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The Handbook of Journal Publishing by Sally Morris,Ed Barnas,Douglas LaFrenier,Margaret Reich Pdf

The Handbook of Journal Publishing is a comprehensive reference work written by experienced professionals, covering all aspects of journal publishing, both online and in print. Journals are crucial to scholarly communication, but changes in recent years in the way journals are produced, financed, and used make this an especially turbulent and challenging time for journal publishers - and for authors, readers, and librarians. The Handbook offers a thorough guide to the journal publishing process, from editing and production through marketing, sales, and fulfilment, with chapters on management, finances, metrics, copyright, and ethical issues. It provides a wealth of practical tools, including checklists, sample documents, worked examples, alternative scenarios, and extensive lists of resources, which readers can use in their day-to-day work. Between them, the authors have been involved in every aspect of journal publishing over several decades and bring to the text their experience working for a wide range of publishers in both the not-for-profit and commercial sectors.