Training That Delivers Results

Author : Dick Handshaw
Publisher : AMACOM
Page : 224 pages
File Size : 43,9 Mb
Release : 2014-05-28
Category : Business & Economics
ISBN : 9780814434048

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Training That Delivers Results by Dick Handshaw Pdf

This book offers a far better way to educate employees, one that connects learning solutions with strategic business goals. When companies recognize the need for training in a specific topic, they often apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area! However, a one-size-fits-all approaches rarely work anywhere, especially in the professional world. With more than 30 years of experience as a learning and performance improvement professional, author Dick Handshaw proposes that organizations cannot simply tell their trainers what to teach but rather they need to proactively collect data to define problems and develop unique training interventions. Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. In Training That Delivers Results, you will learn how to: Analyze performance gaps Create targeted performance objectives and connect them with the right measurement tools Determine the best instructional strategy and the appropriate media Build consensus with project blueprint meetings Evaluate the effectiveness of training and use the data to continually improve Training will not be effective and beneficial in sustaining, rewarding ways unless the employee education experience is successfully linked with the overall business goals. Training That Delivers Results supplies the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes--and deliver sustainable, quantifiable business results.

Author : Dick Handshaw
Publisher : Unknown
Page : 224 pages
File Size : 53,6 Mb
Release : 2014
Category : Industrial management
ISBN : OCLC:1103554581

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Training That Delivers Results by Dick Handshaw Pdf

Author : Dick Handshaw
Publisher : Unknown
Page : 0 pages
File Size : 45,8 Mb
Release : 2014
Category : Employees--Training of
ISBN : 0810000008

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Training that Delivers Results: Instructional Design that Aligns with Business Goals by Dick Handshaw Pdf

Author : Sheila W. Furjanic,Laurie A. Trotman
Publisher : Amacom Books
Page : 308 pages
File Size : 42,8 Mb
Release : 2000
Category : Business & Economics
ISBN : 0814405193

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Turning Training Into Learning by Sheila W. Furjanic,Laurie A. Trotman Pdf

Understanding the natural process of how adults learn is critical to delivering training that's interesting, relevant - and most important - gets tangible results. In Turning Training Into Learning, the authors share their original, time-tested method for how to help trainees internalize a skill so that it sticks. In detail, Sheila Furjanic and Laurie Trotman show you how to take the traditional training cycle (assess, design, delivery, evaluate) and align it with their step-by-step system, which they call "Learn." This revolutionary approach examines the adult mind, and shows you how it deals with new information and skills - how it perceives, evaluates, tests, and finally accepts what it has learned. And, Turning Training Into Learning is far more than just an explanation of a training theory. It's packed full of practical advice, guidelines, models, checklists, forms, templates, and other tools.

Author : David Basarab
Publisher : Berrett-Koehler Publishers
Page : 169 pages
File Size : 40,6 Mb
Release : 2010-12-13
Category : Business & Economics
ISBN : 9781605098579

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Predictive Evaluation by David Basarab Pdf

At last, an answer to the question that has bedeviled trainers for decades. Predictive evaluation enables you to effectively and accurately forecast training's value to your company, measure against these predictions, establish indicators to track your progress, make midcourse corrections, and report the results in a language that business executives respond to and understand. Dave Basarab explains how to begin by identifying the specific goals and beliefs you want to instill in participants. The next step is to determine exactly what these will look like when put into action. Finally you develop quantifiable measures of how employees' adopting the target beliefs and goals will impact the business. A key strength of this process is that it is profoundly collaborative—supervisors and employees work together to establish standards for success each step of the way. A how-to guide filled with worksheets, examples, and other tools, Predictive Evaluation ensures that, rather than being regarded as an expense and an act of faith, training will be seen as an investment with a concrete payoff.

Author : Ron Drew Stone
Publisher : John Wiley & Sons
Page : 256 pages
File Size : 49,8 Mb
Release : 2008-10-27
Category : Business & Economics
ISBN : 9780470181751

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Aligning Training for Results by Ron Drew Stone Pdf

What makes some training programs successful while others produce disappointing results? The answer, says Ron Stone, lies in the processes trainers employ to determine needs, design and develop programs, deliver the training, and partner to get business results. It is time to reexamine these processes, says the author, and bring them into the twenty-first century. In Aligning Training for Results Stone provides a potent, comprehensive, and versatile resource to help guide trainers through assessing, designing, and delivering training solutions that achieve real and measurable results. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Author : Renee Evenson
Publisher : AMACOM
Page : 240 pages
File Size : 46,6 Mb
Release : 2010-10-06
Category : Business & Economics
ISBN : 9780814416426

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Customer Service Training 101 by Renee Evenson Pdf

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Author : Jenn Labin
Publisher : Association for Talent Development
Page : 208 pages
File Size : 50,8 Mb
Release : 2012-05-07
Category : Business & Economics
ISBN : 9781607287575

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Real World Training Design by Jenn Labin Pdf

Are you a learning and development professional responsible for creating training programs for your organization? If so, you probably know that every training project faces the constraints of time, cost, and quality. Real World Training Design employs the time-tested ADDIE (Analysis, Design, Development, Implementation and Evaluation) model as a starting point in giving you the tools and knowledge you need to implement your training goals. In Real World Training Design, you will learn how to assess the needs training of your company, how to design a program that meets your criteria you face, how to develop the program efficiently and cost-effectively, how to implement your training protocol, and how to evaluate the results of your work so you can demonstrate the benefits and return-on-investment of your plan. Separating Real World Training Design from the rest of the training manual pack is its recognition that real-world challenges and opportunities are part of the process of developing every training program. Rather than gloss over the potential difficulties faced by trainers, managers, and other L&D staff, this book explores and addresses these issues head on, and offers creative and pragmatic advice on how to overcome these obstacles. In addition to an in-depth analysis of the ADDIE protocol and coverage of the potential pitfalls you may encounter, Real World Training Design also delivers useful tools, detailed templates, well-researched case studies, and a list of additional resources to help you create truly productive and cost-effective training programs. Real World Training Design is a tremendously valuable for every professional who is involved with the design, implementation, maintenance, and evaluation of personnel development tools.

Author : Elaine Biech
Publisher : John Wiley & Sons
Page : 450 pages
File Size : 51,9 Mb
Release : 2012-01-24
Category : Business & Economics
ISBN : 9781118219171

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Developing Talent for Organizational Results by Elaine Biech Pdf

Praise for Developing Talentfor Organizational Results "Elaine Biech brings together some of the 'royalty' of Americancorporations and asks them to share their wisdom in increasingorganizational effectiveness. In 46 information-filled chapters,these 'learning providers' don't just sit on their conceptualthrones; they offer practical advice for achieving company goalsand the tools to make it happen."—Marshall Goldsmith,million-selling author of the New York Times bestsellers, MOJO andWhat Got You Here Won't Get You There "Recruiting, developing, inspiring, engaging, and retaining yourtalent are critical to the growth and success of all organizations.Developing Talent for Organizational Results is a rich resourcethat can help you cultivate your most precious resource."—TonyBingham, CEO & President ASTD and Co-author of The New SocialLearning "Hiring and developing talent is the area that I am mostpassionate about. . . . Developing Talent for OrganizationalResults covers all the important topics, uses multiple experts, andsupports learning with ready-to-use tools to develop talent in yourcompany. It is like having a million-dollar consultant sitting onyour book shelf!"—Mindy Meads, former CO-CEO Aéropostaleand former CEO/ President Lands' End The best companies win with highly talented, highly committedemployees—hiring and developing the best talent is essential.In Developing Talent for Organizational Results, Elaine Biechbrings together the work of many of the most renowned learningproviders in the world—all of them members of ISA: TheAssociation of Learning Providers. Filled with a treasure-trove of consulting advice from The KenBlanchard Companies, DDI, Forum, Herrmann International, Bev Kaye,Jack Zenger, and others, this book delivers the answers you want toimprove leadership, management, and communication skills; addresstraining, learning, and engagement issues; and shape the cultureand care for your customers to achieve desired results.

Author : Jean Barbazette
Publisher : John Wiley & Sons
Page : 419 pages
File Size : 43,7 Mb
Release : 2008-05-14
Category : Business & Economics
ISBN : 9780470410424

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Managing the Training Function For Bottom Line Results by Jean Barbazette Pdf

This book presents time saving strategies, tactics, and a host of job aids to get the best result from the corporate learning function. It will serve both as a must-have reference tool and as a practical survival guide for workplace learning professionals who face unique challenges in accomplishing their responsibilities. Several strategies and tactics are offered to organize the roles and responsibilities of the training function. There's authoritative advice, too, for managing the function including staff management, communicating expectations, setting the learning agenda, coaching subject matter experts, hiring consultants and vendors, managing content, working with learning portals, setting up and managing a learning resource center, marketing and building internal support for training, and integrating learning into the business.

Author : Janis Fisher Chan
Publisher : John Wiley & Sons
Page : 313 pages
File Size : 49,9 Mb
Release : 2009-12-09
Category : Business & Economics
ISBN : 9780470528624

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Training Fundamentals by Janis Fisher Chan Pdf

Training Fundamentals is a no-nonsense, practical overview of training, filled with useful information, best practices, and proven strategies to help both new and experienced trainers develop their skills and design and deliver training that achieves results in today's rapidly changing learning environment. Designed to be easy-to-use, Training Fundamentals covers a range of topics, including: How training helps organizations achieve their goals What characteristics and skills a trainer needs to be successful The adult learning principles that guide all successful training programs The basics of designing, developing, delivering, and evaluating training programs Guidelines for becoming a professional trainer The Pfeiffer Essential Guides to Training Basics is a three-volume series Training Fundamentals, Designing and Developing Training Programs, and Delivering Training Workshops that offers new and experienced trainers a wealth of ideas, information, tips, tools, and techniques. Praise for Training Fundamentals "Training it sounds so simple, but it's not. This book provides an essential and practical foundation for designing and delivering a successful workshop. It's easy to use, practical, and chock full of insights only a successful trainer knows." Barbara Nelson, principal of Nelson Communications "With crisp, fresh, and easy to understand language, Chan cuts through all the jargon and provides easy to follow guidelines for becoming a pro." Terrence L. Gargiulo, president, MAKINGSTORIES.net, and author, Building Business Acumen for Trainers and Trainer's Portable Mentor

Author : Lester T. Shapiro
Publisher : McGraw-Hill Companies
Page : 564 pages
File Size : 52,9 Mb
Release : 1995-01-01
Category : Business & Economics
ISBN : 0070571090

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Training Effectiveness Handbook by Lester T. Shapiro Pdf

Your step-by-step guide to total quality training. Business spends a staggering $40 billion annually on training, but does it get its money's worth? Absolutely not! says training expert Lester T. Shapiro. In Training Effectiveness Handbook, Shapiro shows you how to design & evaluate your training to make sure it meets objective standards-& to guarantee that those who get the training learn measurable skills that boost their job performance. His rich sourcebook's guidelines, worksheets, checklists, evaluation forms, & other tools will help you: plan, organize, conduct, evaluate, & modify training to produce bottom-line results; purchase or develop training that gives your company the best return on its training dollar; manage the entire training function-from developing a brand-new training program to hiring trainers to sizing up new training programs; assess instructor performance & improve every aspect of your training program; much, much more.

Author : William J. Rothwell,Sandra L. Williams,Aileen G. Zaballero
Publisher : Springer Nature
Page : 292 pages
File Size : 49,6 Mb
Release : 2020-03-09
Category : Business & Economics
ISBN : 9783030140045

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Increasing Learning & Development's Impact through Accreditation by William J. Rothwell,Sandra L. Williams,Aileen G. Zaballero Pdf

This book provides a guide to the process of accrediting training programs, sets out how to achieve consistent measurement of the results of training, and explains why accreditation is critical for capturing and developing today’s workers’ skills, aiding retention, and boosting strategic organizational credibility with millennials. Workplace and executive training is a multi-billion dollar industry and yet an enormous percentage of that budget is spent on programs that have never been rigorously examined to ensure that they are fit for purpose and deliver value for the money. If you’re signing off on that budget, or asking your people to spend time on training programs, shouldn’t that concern you? Training accreditation offers vital quality assurance, ensures global consistency of results and delivers accountability for learning and performance outcomes. Apart from delivering better results and greater ROI, organizations can differentiate themselves from their competitors in the employment marketplace by offering accredited proprietary training. After all, digital natives, and indeed all of today’s most talented potential employees, expect (and increasingly demand) the high quality, engaging and transferable employee development that only accredited programs can deliver. Aligning with the standards set by the International Association of Continuing Education and Training (IACET) – today’s premier accreditation body for training programs – the authors offer principles for quality program structure, delivery, and improvement needed to achieve accreditation. They share practices used by high quality training program managers today, covering business alignment and program administration along with the planning, design, delivery and evaluation of learning systems.

Author : Sheila W. Furjanic,Laurie A. Trotman
Publisher : AMACOM Div American Mgmt Assn
Page : 312 pages
File Size : 43,8 Mb
Release : 2000-03-01
Category : Business & Economics
ISBN : 9780814426722

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Turning Training into Learning by Sheila W. Furjanic,Laurie A. Trotman Pdf

Just as you can lead a horse to water, but it won't necessarily drink, so you can give an employee training, but he may not actually learn...unless, of course, the trainer uses this insightful new book. Turning Training into Learning provides a specific, tested method for making sure training equals real learning. Written for anyone who must train others, this step-by-step guide shows exactly how to create a program that engages trainees and ensures that they remember and use what they've learned when they get back to work. Readers learn how to: * Analyze exactly what a particular trainee needs * Establish a safe environment where questions are welcomed * Demonstrate to learners why the training is relevant to them * Understand the process by which adults learn * Place real learning within the context of the traditional training cycle: assessment, design, delivery, and evaluation.

Author : Jack J. Phillips,Ron Stone
Publisher : McGraw Hill Professional
Page : 300 pages
File Size : 43,9 Mb
Release : 2002-02-22
Category : Business & Economics
ISBN : 0071406263

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How to Measure Training Results by Jack J. Phillips,Ron Stone Pdf

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results