Trust And Conflict

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Building Trust and Constructive Conflict Management in Organizations

Patricia Elgoibar,Martin Euwema,Lourdes Munduate
Building Trust and Constructive Conflict Management in Organizations Book PDF

Author : Patricia Elgoibar,Martin Euwema,Lourdes Munduate
Publisher : Springer
Page : 230 pages
File Size : 48,7 Mb
Release : 2016-06-24
Category : Psychology
ISBN : 9783319314754

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Building Trust and Constructive Conflict Management in Organizations by Patricia Elgoibar,Martin Euwema,Lourdes Munduate Pdf

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

Trust and Conflict

Ivana Marková,Alex Gillespie
Trust and Conflict Book PDF

Author : Ivana Marková,Alex Gillespie
Publisher : Routledge
Page : 265 pages
File Size : 50,6 Mb
Release : 2011-08-17
Category : Psychology
ISBN : 9781136654077

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Trust and Conflict by Ivana Marková,Alex Gillespie Pdf

Trust, distrust and conflict between social groups have existed throughout the history of humankind, although their forms have changed. Using three main concepts: culture, representation and dialogue, this book explores and re-thinks some of these changes in relation to concrete historical and contemporary events. Part I offers a symbolic and historical analysis of trust and distrust while Parts II and III examine trust, distrust and conflict in specific events including the Cyprus conflict, Estonian collective memories, coping with HIV/AIDS in China, Swedish asylum seekers, the Cuban missile crisis and Stalinist confessions. With an impressive array of international contributors the chapters draw on a number of key concepts such as self and other, ingroup and outgroup, contact between groups, categorization, brinkmanship, knowledge, beliefs and myth. Trust and Conflict offers a fresh perspective on the problems that arise from treating trust, distrust and conflict as simplified indicators. Instead, it proposes that human and social sciences can view these phenomena within the complex matrix of interacting perspectives and meta-perspectives that characterise the social world. As such it will be of interest to undergraduates, postgraduates and lecturers of human and social sciences especially social psychology, sociology, political science and communication studies.

The Role of Trust in Conflict Resolution

Ilai Alon,Daniel Bar-Tal
The Role of Trust in Conflict Resolution Book PDF

Author : Ilai Alon,Daniel Bar-Tal
Publisher : Springer
Page : 345 pages
File Size : 55,5 Mb
Release : 2017-02-21
Category : Psychology
ISBN : 9783319433554

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The Role of Trust in Conflict Resolution by Ilai Alon,Daniel Bar-Tal Pdf

Built on the premise that trust is one of the most important factors in intergroup relations, conflict management and resolution at large, this volume explores trust and its mechanisms and operations especially in the Israeli-Palestinian conflict. Significantly, this volume focuses not only on the nature of trust and distrust in the Israeli-Palestinian conflict, but it also explores how it is possible to build and increase trust on both sides in the conflict, a necessity in order to advance the stalled peace process. As trust is a concept that is interdisciplinary by nature, so are this volume’s contributors: sociologists, philosophers, sociologists, social psychologists, political scientists, as well as experts in the Middle East, Islam, Judaism and the Israeli-Palestinian conflict bring together real multidisciplinary perspectives that complement each other and then provide a comprehensive picture about the nature of trust and distrust and its ramification and implications for the Israeli-Palestinian conflict. Divided into five thematic parts, the volume begins with by examining the theoretical basis of trust research from multiple perspectives. Then, it presents chapters on trust, distrust, and trust-building in other conflicts around the world. The third part is a unique feature of this volume as it takes a contextual approach: it emphasizes the importance of particular cultural and religious considerations on both sides of the conflict. The thrust of the book is examined in the next section. Part IV discusses and analyses various aspects of trust, and specifically distrust, in the context of the Israeli-Palestinian conflict. Significantly, the chapters of this part take the perspectives of the participants in the conflict: Israeli Jews, Palestinians and Israeli Arabs. Finally, the volume concludes by providing an integrative conceptual perspective based on the principles of social and political psychology. An important goal of this volume is to not only explore trust and distrust in an intractable conflict, but also to provide practical multi-disciplinary outlooks and implications to advance trust building in two conflict ridden societies—Israeli and Palestinian, and other societies around the world.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Mary Scannell
The Big Book of Conflict Resolution Games Quick Effective Activities to Improve Communication Trust and Collaboration Book PDF

Author : Mary Scannell
Publisher : McGraw Hill Professional
Page : 240 pages
File Size : 49,5 Mb
Release : 2010-05-28
Category : Business & Economics
ISBN : 9780071743662

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The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by Mary Scannell Pdf

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

Conflict Is Not Abuse

Sarah Schulman
Conflict Is Not Abuse Book PDF

Author : Sarah Schulman
Publisher : arsenal pulp press
Page : 243 pages
File Size : 46,8 Mb
Release : 2016-10-04
Category : History
ISBN : 9781551526447

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Conflict Is Not Abuse by Sarah Schulman Pdf

From intimate relationships to global politics, Sarah Schulman observes a continuum: that inflated accusations of harm are used to avoid accountability. Illuminating the difference between Conflict and Abuse, Schulman directly addresses our contemporary culture of scapegoating. This deep, brave, and bold work reveals how punishment replaces personal and collective self-criticism, and shows why difference is so often used to justify cruelty and shunning. Rooting the problem of escalation in negative group relationships, Schulman illuminates the ways cliques, communities, families, and religious, racial, and national groups bond through the refusal to change their self-concept. She illustrates how Supremacy behavior and Traumatized behavior resemble each other, through a shared inability to tolerate difference. This important and sure to be controversial book illuminates such contemporary and historical issues of personal, racial, and geo-political difference as tools of escalation towards injustice, exclusion, and punishment, whether the objects of dehumanization are other individuals in our families or communities, people with HIV, African Americans, or Palestinians. Conflict Is Not Abuse is a searing rejection of the cultural phenomenon of blame, cruelty, and scapegoating, and how those in positions of power exacerbate and manipulate fear of the "other" to achieve their goals. Sarah Schulman is a novelist, nonfiction writer, playwright, screenwriter, journalist and AIDS historian, and the author of eighteen books. A Guggenheim and Fulbright Fellow, Sarah is a Distinguished Professor of the Humanities at the City University of New York, College of Staten Island. Her novels published by Arsenal include Rat Bohemia, Empathy, After Delores, and The Mere Future. She lives in New York. This publication meets the EPUB Accessibility requirements and it also meets the Web Content Accessibility Guidelines (WCAG-AA). It is screen-reader friendly and is accessible to persons with disabilities. A Simple book with few images, which is defined with accessible structural markup. This book contains various accessibility features such as alternative text for images, table of contents, page-list, landmark, reading order and semantic structure.

Making Things Right at Work

Gary Chapman,Jennifer M Thomas,Paul White
Making Things Right at Work Book PDF

Author : Gary Chapman,Jennifer M Thomas,Paul White
Publisher : Moody Publishers
Page : 141 pages
File Size : 52,5 Mb
Release : 2022-01-25
Category : Business & Economics
ISBN : 9780802499448

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Making Things Right at Work by Gary Chapman,Jennifer M Thomas,Paul White Pdf

Workplace conflict is inevitable. When it happens, how can you get back on track? Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman, #1 New York Times bestselling author of The 5 Love Languages®, is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. You’ll learn: How to discern the causes of workplace conflict How to avoid unnecessary disputes How to repair relationships when you’ve messed up How to let go of past hurts and rebuild trust Don’t let broken relationships taint your work environment. Take the needed steps to make things right . . . not tomorrow, but today. The success of your career depends on it!

Social Capital and Peace-Building

Michaelene Cox
Social Capital and Peace Building Book PDF

Author : Michaelene Cox
Publisher : Routledge
Page : 214 pages
File Size : 55,7 Mb
Release : 2008-11-11
Category : Business & Economics
ISBN : 9781135971137

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Social Capital and Peace-Building by Michaelene Cox Pdf

Pt. 1. Social capital as an instrument of violence -- pt. 2. Social capital as a catalyst for peace -- pt. 3. Ambiguities of social capital in peace and conflict.

Responsible Conflict

Mark Adams
Responsible Conflict Book PDF

Author : Mark Adams
Publisher : CreateSpace
Page : 296 pages
File Size : 53,6 Mb
Release : 2015-03-22
Category : Electronic
ISBN : 1511419199

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Responsible Conflict by Mark Adams Pdf

Being able to responsibly work with conflict and build trusting relationships is one of the most important skills anyone can develop. While most of us do not like conflict, it is important to have the necessary skills to work with it when is arises. Responsible Conflict shows you how to work with conflict and build trust and respect in the process. We have a responsibility to act with integrity and build trust in our relationships with others. The more equipped we are to look at and understand conflict on different levels, the more effective we will become. Responsible Conflict is filled with Coaching Questions, Quotes and Exercises to help you gain a deeper understanding of the concepts and reflect on your thoughts, words and actions in order to maximize your ability to responsibly resolve conflict and strengthen your personal and professional relationships. Responsible Conflict is the perfect book for anyone who is struggling with conflict, wants to improve their ability to get along with others or build respect and trust in their relationships.

Trust and Distrust

Ivana Markova,Alex Gillespie
Trust and Distrust Book PDF

Author : Ivana Markova,Alex Gillespie
Publisher : IAP
Page : 321 pages
File Size : 46,7 Mb
Release : 2007-12-01
Category : Social Science
ISBN : 9781607526322

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Trust and Distrust by Ivana Markova,Alex Gillespie Pdf

The dynamics of trust and distrust are central to understanding modern society. These dynamics are evident at all levels of society, from the child’s relation to caregivers to the individual’s relation to the state, and they span from taken for granted trusting relationships to highly reflective and negotiated contractual interactions. The collection of papers in this book questions the diverse ways in which the concept of trust has been previously used, and advances a coherent theorisation of the socio-cultural dynamics of trust and distrust. In this volume, trust and distrust are analysed in relation to lay knowledge and situated in historical, cultural and interactional contexts. The contexts analysed include witch-hunting during the Reformation, China before and after the move to capitalism, building close personal relationships in South Korea, the representation of political corruption in Brazil, tourists bargaining for souvenirs in the Himalaya, disclosing being HIV+ in India, the historical shaping of trust in Portugal, and the role of trust and distrust in the economic development of the Baltic States. Throughout these analyses, and in associated commentaries and theoretical chapters, the focus is upon the cultural and social constitution of trust and distrust.

The Conflict Resolution Toolbox

Gary T. Furlong
The Conflict Resolution Toolbox Book PDF

Author : Gary T. Furlong
Publisher : John Wiley & Sons
Page : 275 pages
File Size : 42,6 Mb
Release : 2010-03-18
Category : Business & Economics
ISBN : 9780470835173

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The Conflict Resolution Toolbox by Gary T. Furlong Pdf

In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Conflict First Aid

Nancy Radford
Conflict First Aid Book PDF

Author : Nancy Radford
Publisher : Business Expert Press
Page : 193 pages
File Size : 51,6 Mb
Release : 2017-12-05
Category : Business & Economics
ISBN : 9781631579745

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Conflict First Aid by Nancy Radford Pdf

This book gives practical tips on how to manage disputes and personality clashes before they create major problems for business and relationships. Written in laymen’s terms with examples, acronyms, and illustrations, it helps the reader understand the causes of conflict and how it develops and escalates. The author explains the scientific basis for seemingly illogical behavior under stress and in conflict and also offers tips and tools for managing emotions and behaviors in difficult situations. Guidance is provided on setting and maintaining standards, balancing responsibilities with relationships, and dealing with negative issues before serious damage is done. The book is structured so that it can either be read as a whole or the relevant section accessed in a crisis, with a toolkit of resources at the end. Each chapter ends with questions to check understanding. Full of convenient tools and insights into managing emotions and handling disagreements, it provides a handy resource for managers and employees.

The Dynamics of Family Business

Kenneth Kaye
The Dynamics of Family Business Book PDF

Author : Kenneth Kaye
Publisher : iUniverse
Page : 189 pages
File Size : 43,9 Mb
Release : 2005
Category : Family-owned business enterprises
ISBN : 9780595357086

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The Dynamics of Family Business by Kenneth Kaye Pdf

"What good fortune to have all of Kaye's thoughtful, insightful and provocative articles in one volume! No one describes the conflictual patterns in family enterprise better and no one better addresses how family advisors can intervene to build trust." --Fredda Herz Brown, Managing Partner, The Metropolitan Group "A manual that demystifies family business relationships and a survival guide for business consultants working with them. A must read!" --Phillip Colon, Optimal Resolutions, Inc. "Ken Kaye has been one of the best thinkers and writers in the field. I often return to his articles for sound theory and practical suggestions. Finally, they're all in one book!" --Jane Hilburt-Davis, President, Family Firm Institute "If there is one core issue facing family business it is how to overcome conflict and establish the trust that is vital in effective working relationships. Ken Kaye has been the key theorist/practitioner in bringing clear principles into play for working with families." --Dennis Jaffe, Saybrook Graduate School "For thinking outside the box, insightful understanding and innovative techniques, Kaye's book will be indispensable for those who care about the family enterprise." --Jerry Kleiman, Optimal Resolutions, Inc. "Ken Kaye's articles are full of great illustrations that apply theory to practice. His engaging, provocative writing makes for a delightful read about solutions to the biggest challenges faced by business families. Keep a copy close to your desk." --Stephen McClure, Family Business Consulting Group "Ken Kaye's seminal work on the function of conflict in the business family is core knowledge needed by every practitioner." --Mark Voeller, Dialogue Solutions, Inc.

The Handbook of Conflict Resolution

Morton Deutsch,Peter T. Coleman,Eric C. Marcus
The Handbook of Conflict Resolution Book PDF

Author : Morton Deutsch,Peter T. Coleman,Eric C. Marcus
Publisher : John Wiley & Sons
Page : 959 pages
File Size : 55,7 Mb
Release : 2006-09-18
Category : Business & Economics
ISBN : 9780787986667

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The Handbook of Conflict Resolution by Morton Deutsch,Peter T. Coleman,Eric C. Marcus Pdf

The Handbook of Conflict Resolution, Second Edition is written for both the seasoned professional and the student who wants to deepen their understanding of the processes involved in conflicts and their knowledge of how to manage them constructively. It provides the theoretical underpinnings that throw light on the fundamental social psychological processes involved in understanding and managing conflicts at all levels—interpersonal, intergroup, organizational, and international. The Handbook covers a broad range of topics including information on cooperation and competition, justice, trust development and repair, resolving intractable conflict, and working with culture and conflict. Comprehensive in scope, this new edition includes chapters that deal with language, emotion, gender, and personal implicit theories as they relate to conflict.

Trust and Conflict

Ivana Marková,Alex Gillespie
Trust and Conflict Book PDF

Author : Ivana Marková,Alex Gillespie
Publisher : Routledge
Page : 241 pages
File Size : 48,6 Mb
Release : 2011-08-17
Category : Psychology
ISBN : 9781136654084

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Trust and Conflict by Ivana Marková,Alex Gillespie Pdf

Trust, distrust and conflict between social groups have existed throughout the history of humankind, although their forms have changed. Using three main concepts: culture, representation and dialogue, this book explores and re-thinks some of these changes in relation to concrete historical and contemporary events. Part I offers a symbolic and historical analysis of trust and distrust while Parts II and III examine trust, distrust and conflict in specific events including the Cyprus conflict, Estonian collective memories, coping with HIV/AIDS in China, Swedish asylum seekers, the Cuban missile crisis and Stalinist confessions. With an impressive array of international contributors the chapters draw on a number of key concepts such as self and other, ingroup and outgroup, contact between groups, categorization, brinkmanship, knowledge, beliefs and myth. Trust and Conflict offers a fresh perspective on the problems that arise from treating trust, distrust and conflict as simplified indicators. Instead, it proposes that human and social sciences can view these phenomena within the complex matrix of interacting perspectives and meta-perspectives that characterise the social world. As such it will be of interest to undergraduates, postgraduates and lecturers of human and social sciences especially social psychology, sociology, political science and communication studies.

Conflict Management in the Workplace

Shay McConnon,Margaret McConnon
Conflict Management in the Workplace Book PDF

Author : Shay McConnon,Margaret McConnon
Publisher : How to Books
Page : 0 pages
File Size : 54,5 Mb
Release : 2008-03
Category : Business & Economics
ISBN : 1845282477

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Conflict Management in the Workplace by Shay McConnon,Margaret McConnon Pdf

This book offers an understanding of the nature of conflict and structures, which enable the reader to negotiate a solution.