Applying Knowledge Management

Author : Ian Watson
Publisher : Elsevier
Page : 277 pages
File Size : 47,5 Mb
Release : 2003-01-04
Category : Computers
ISBN : 9780080499277

Get Book

Applying Knowledge Management by Ian Watson Pdf

The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources. Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies. Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers. * Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques. * Presents the technical information needed to implement a knowledge management system. * Offers insights into the development of commercial KM CBR applications * Includes information on CBR software vendors, CBR consultants and value added resellers

Author : Remko Helms,Jocelyn Cranefield,Jurriaan van Reijsen
Publisher : Springer
Page : 167 pages
File Size : 47,6 Mb
Release : 2017-02-23
Category : Business & Economics
ISBN : 9783319451336

Get Book

Social Knowledge Management in Action by Remko Helms,Jocelyn Cranefield,Jurriaan van Reijsen Pdf

Knowledge management (KM) is about managing the lifecycle of knowledge consisting of creating, storing, sharing and applying knowledge. Two main approaches towards KM are codification and personalization. The first focuses on capturing knowledge using technology and the latter on the process of socializing for sharing and creating knowledge. Social media are becoming very popular as individuals and also organizations learn how to use it. The primary applications of social media in a business context are marketing and recruitment. But there is also a huge potential for knowledge management in these organizations. For example, wikis can be used to collect organizational knowledge and social networking tools, which leads to exchanging new ideas and innovation. The interesting part of social media is that, by using them, one immediately starts to generate content that can be useful for the organization. Hence, they naturally combine the codification and personalisation approaches to KM. This book aims to provide an overview of new and innovative applications of social media and to report challenges that need to be solved. One example is the watering down of knowledge as a result of the use of organizational social media (Von Krogh, 2012).

Author : Lytras, Miltiadis D.,Russ, Meir,Maier, Ronald,Naeve, Ambj”rn
Publisher : IGI Global
Page : 390 pages
File Size : 47,8 Mb
Release : 2008-04-30
Category : Computers
ISBN : 9781599046051

Get Book

Knowledge Management Strategies: A Handbook of Applied Technologies by Lytras, Miltiadis D.,Russ, Meir,Maier, Ronald,Naeve, Ambj”rn Pdf

We recognize knowledge management as a socio-technical phenomenon where the basic social constructs such as person, team, and organization require support from information communication technology applications. In an era of business transition, the effective management of knowledge is proposed as a strategy that effectively utilizes organizational intangible assets. Knowledge Management Strategies: A Handbook of Applied Technologies provides practical guidelines for the implementation of knowledge management strategies through the discussion of specific technologies and taxonomies of knowledge management applications. A critical mass of some of the most sought-after research of our information technology and business world, this book proves an essential addition to every reference library collection.

Author : Silvio Wilde
Publisher : Springer Science & Business Media
Page : 143 pages
File Size : 48,8 Mb
Release : 2011-01-04
Category : Business & Economics
ISBN : 9783642164750

Get Book

Customer Knowledge Management by Silvio Wilde Pdf

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM (Customer Knowledge Management), outlining how crucial their successful use is. The practical part explores on the one hand the dependence on knowledge and on the other hand its availability for a good customer relationship. It includes a case study that investigates both the administrative and the operational area of a concrete company. The survey results are then discussed in detail, key success factors identified and mistakes pointed out. After this critical analysis, final recommendations are given that every company can benefit from.

Author : Carla O'Dell,Cindy Hubert
Publisher : John Wiley & Sons
Page : 256 pages
File Size : 43,9 Mb
Release : 2011-01-31
Category : Business & Economics
ISBN : 9781118015186

Get Book

The New Edge in Knowledge by Carla O'Dell,Cindy Hubert Pdf

The best thinking and actions in the fast-moving arena of collaboration and knowledge management The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today. Build or retrofit your organization for new ways of working and collaboration by using knowledge management Adapt to today's most popular ways to collaborate such as social networking Overcome organization silos, knowledge hoarding and "not invented here" resistance Take advantage of emerging technologies and mobile devices to build networks and share knowledge Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples – the case studies and snapshots of how best practice companies are achieving success with knowledge management.

Author : Dr. Thomas Zachariah
Publisher : diplom.de
Page : 80 pages
File Size : 51,5 Mb
Release : 2017-02-01
Category : Business & Economics
ISBN : 9783960676164

Get Book

Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies by Dr. Thomas Zachariah Pdf

Knowledge management differs from expert systems as the latter is more attuned to integrating all available sources of data, information and knowledge into a single, unified system of record. Furthermore, the capturing of tacit and explicit knowledge and its use in streamlining business processes differentiates knowledge management systems from expert systems. The purpose of this study is defining the practical, pragmatic and replicable approaches to knowledge management as it relates to the build-to-order and mass customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method through fact finding technique such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. From this study, a knowledge sharing maturity model is derived, which illustrates how the level and extent of the exploitation of knowledge in build-to-order and quote-to-order strategies have a long-term impact on the financial performance. Based on these findings, a causal relationship emerges from how a company manages its knowledge in the build-to-order and quote-to-order strategy based on these findings, and they align well to a multi-stage maturity model as a result. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can improve increase customer satisfaction while reducing the Days Sales Outstanding levels over time.

Author : Steven Wieneke,Karla Phlypo-Price
Publisher : Wieneke & Wieneke Inc
Page : 118 pages
File Size : 44,9 Mb
Release : 2010-03
Category : Artificial intelligence
ISBN : 9780984451906

Get Book

The Knowledge Management and Application Domain by Steven Wieneke,Karla Phlypo-Price Pdf

A framework for knowledge management continues to elude the community, and relabeling a variety of methods, technologies, and fields of practice as knowledge management confounds the issue. This revised text identifies three subdomains, eight disciplines, and seven core competencies.

Author : Ronald Maier
Publisher : Springer Science & Business Media
Page : 720 pages
File Size : 47,8 Mb
Release : 2007-06-30
Category : Business & Economics
ISBN : 9783540714088

Get Book

Knowledge Management Systems by Ronald Maier Pdf

Knowledge management promises concepts and instruments that help organizations support knowledge creation, sharing and application. This book offers a comprehensive account of the many facets, concepts and theories that have influenced knowledge management and integrates them into a framework consisting of strategy, organization, systems and economics guiding the design of successful initiatives. The third edition extends coverage of the two pillars of implementing knowledge management initiatives, organization and systems.

Author : Ian Watson
Publisher : Morgan Kaufmann
Page : 278 pages
File Size : 40,6 Mb
Release : 2003
Category : Business & Economics
ISBN : 9781558607606

Get Book

Applying Knowledge Management by Ian Watson Pdf

The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources. Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies. Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers. * Provides 7 real-world applications of knowledge management systems that use case-based reasoning techniques. * Presents the technical information needed to implement a knowledge management system. * Offers insights into the development of commercial KM CBR applications * Includes information on CBR software vendors, CBR consultants and value added resellers

Author : Muhammad Mohiuddin,Norrin Halilem,Ahasanul Kobir,Cao Yuliang
Publisher : BoD – Books on Demand
Page : 278 pages
File Size : 51,7 Mb
Release : 2017-11-21
Category : Business & Economics
ISBN : 9789535136170

Get Book

Knowledge Management Strategies and Applications by Muhammad Mohiuddin,Norrin Halilem,Ahasanul Kobir,Cao Yuliang Pdf

Knowledge management (KM) has become an important business strategy in an era of accelerated globalization, digitalization, and servitization of products and services. Maximizing the use of organizational resources becomes fundamental for continuous growth and prosperity. Organizations of various kinds such as resource-based organizations, product-based organizations, as well as knowledge-intensive service-oriented organizations require specific policies and support services to improve the knowledge management in their respective organizations. Knowledge Management Strategies and Applications focuses on the way organizations can create knowledge, share existing or new knowledge, and disseminate them among the stakeholders, most importantly among the employees, managers, customers, and suppliers. The selected topics are drawn from several fields of studies and give a multidisciplinary outlook. The book will be interesting not only for the researchers and students but also for the managers who want to improve knowledge sharing and innovation capabilities in their organizations.

Author : Lorri Zipperer
Publisher : Gower Publishing, Ltd.
Page : 250 pages
File Size : 45,7 Mb
Release : 2014-04-28
Category : Computers
ISBN : 9781409484615

Get Book

Knowledge Management in Healthcare by Lorri Zipperer Pdf

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn’t to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.

Author : S.M. Riad Shams,Demetris Vrontis,Yaakov Weber,Evangelos Tsoukatos,Alberto Ferraris
Publisher : Routledge
Page : 233 pages
File Size : 55,9 Mb
Release : 2019-03-07
Category : Business & Economics
ISBN : 9780429665349

Get Book

Cross-Functional Knowledge Management by S.M. Riad Shams,Demetris Vrontis,Yaakov Weber,Evangelos Tsoukatos,Alberto Ferraris Pdf

Diverse kinds of knowledge are vital for each organization that would successfully compete today in an international scenario. The emergent relevance of knowledge and its management in an even more complex environment opens up the possibility to analyze, investigate and deepen our understanding on different aspects related to several functional areas in business management. Nowadays, firms that create new knowledge and apply it effectively and efficiently will be successful at creating competitive advantages. The choices of the firms in selecting and applying different knowledge process (such as knowledge sourcing, transferring and exploiting) as well as knowledge tools may be crucial. Thus, the role of knowledge as the key source of potential advantage for organizations and indeed whole economies is still a hot debate in the international landscape. This book develops insights for the management of knowledge in cross-functional business areas to originate an innovative approach to the classical Knowledge Management (KM) field. This book provides a fresh perspective on different knowledge related topics in an international landscape, highlighting the key role of knowledge and its management in business activities. Overall, the primary aim of this book is to extend our understandings on how KM can be helpful in several cross-functional management areas, such as strategic management, finance, HRM and innovation as well as in different business circumstances such as M&A, internationalization processes and risk management.

Author : Alex Koohang ,Keith Harman,Johannes Britz
Publisher : Informing Science
Page : 275 pages
File Size : 44,5 Mb
Release : 2008
Category : Knowledge management
ISBN : 9781932886078

Get Book

Knowledge management by Alex Koohang ,Keith Harman,Johannes Britz Pdf

Author : Jay Liebowitz,Lyle C. Wilcox
Publisher : CRC Press
Page : 224 pages
File Size : 46,5 Mb
Release : 1997-05-21
Category : Technology & Engineering
ISBN : 0849331161

Get Book

Knowledge Management and its Integrative Elements by Jay Liebowitz,Lyle C. Wilcox Pdf

Knowledge: In the realm of knowledge management, information plus wisdom equals knowledge. Organizations have found that the knowledge they contain can be one of their most important competitive weapons Definition: Knowledge management: The ability of an organization to manage, store, value, and distribute knowledge. Some organizations have created the position of Chief Knowledge Manager (CKM) to handle knowledge management responsibilities Many organizations fail to effectively manage and use the most important competitive edge they possess - their knowledge and "intellectual capital." This book covers the entire growing field of knowledge management, with particular emphasis on knowledge-based systems and their use in preserving knowledge in an organization, and integrating it across departments and disciplines. This hands-on guide shows how businesses and other organizations can re-engineer their processes using an applied knowledge-based approach. Each chapter introduces a different aspect of the field and demonstrates its application in actual case studies. Examples from industry, education, and government show the wide application of this exciting new field of study. The book also covers promising trends such as learning organizations, intelligent organizations, and enterprise management.

Author : Schwartz, David
Publisher : IGI Global
Page : 1730 pages
File Size : 45,9 Mb
Release : 2010-07-31
Category : Computers
ISBN : 9781599049328

Get Book

Encyclopedia of Knowledge Management, Second Edition by Schwartz, David Pdf

Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels. The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments.