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Author : United States. Congress. House. Committee on the Judiciary
Publisher : Unknown
Page : 634 pages
File Size : 45,9 Mb
Release : 1956
Category : Electronic
ISBN : STANFORD:36105045451429
Author : United States. Congress. House. Committee on the Judiciary
Publisher : Unknown
Page : 614 pages
File Size : 52,6 Mb
Release : 1956
Category : Automobile industry and trade
ISBN : LOC:00183859985
Author : United States. Congress. House. Committee on the Judiciary. Subcommittee No. 5
Publisher : Unknown
Page : 612 pages
File Size : 53,9 Mb
Release : 1956
Category : Automobile industry and trade
ISBN : MINN:31951D03669342O
Committee Serial No. 26. Considers legislation to revise antitrust laws to allow automobile dealers to sue automobile manufacturers for breach of franchise agreement. Also considers legislation to regulate motor vehicle industry safety and trade practices.
Author : Friedrich Kessler,Newton D. Brenner
Publisher : Unknown
Page : 1190 pages
File Size : 44,9 Mb
Release : 1957
Category : Automobile industry and trade
ISBN : OCLC:183234422
Author : Business Relations Institute (Princeton, N.J.)
Publisher : Unknown
Page : 126 pages
File Size : 54,9 Mb
Release : 1948
Category : Automobile industry and trade
ISBN : LCCN:49000404
Author : Charles Mason Hewitt
Publisher : Unknown
Page : 312 pages
File Size : 45,5 Mb
Release : 1956
Category : Automobile industry and trade
ISBN : UOM:49015001254375
Author : Robert Genat
Publisher : MotorBooks International
Page : 172 pages
File Size : 42,6 Mb
Release : 1999
Category : Automobile dealers
ISBN : 9781610608039
Author : United States. Congress. Senate. Committee on Interstate and Foreign Commerce
Publisher : Unknown
Page : 204 pages
File Size : 53,5 Mb
Release : 1954
Category : Automobile industry and trade
ISBN : OSU:32437122908136
Author : National Automobile Dealers Association
Publisher : Unknown
Page : 72 pages
File Size : 55,8 Mb
Release : 1969
Category : Automobile industry and trade
ISBN : UOM:49015001163071
Author : Anonim
Publisher : Unknown
Page : 128 pages
File Size : 50,7 Mb
Release : 1956
Category : Electronic
ISBN : OCLC:858613230
Author : Herbert Francis Taggart
Publisher : Division of Research Graduate School of Business Administrat
Page : 272 pages
File Size : 52,6 Mb
Release : 1974
Category : Business & Economics
ISBN : UVA:X000128776
Author : Bedros Peter Pashigian
Publisher : Unknown
Page : 312 pages
File Size : 51,8 Mb
Release : 1961
Category : Automobile industry and trade
ISBN : STANFORD:36105044157167
Author : Shannon Fagnoni
Publisher : Unknown
Page : 42 pages
File Size : 49,9 Mb
Release : 2021-08-03
Category : Electronic
ISBN : 9798548827944
The auto dealers primarily make money by buying vehicles from manufacturers, then selling them at a profit. However, the realistic profit margin has shrunk over the years, so dealerships have to look to other revenue sources. To find out dealership profitability, this book invites you to improve your inventory turn time in the car business. This book can help you to understand the internal factors that are impacting these things.
Author : Max Zanan
Publisher : Unknown
Page : 128 pages
File Size : 40,5 Mb
Release : 2019-10-09
Category : Electronic
ISBN : 1691591327
This book is the pocket guide I wish I had when I first became a general manager of a Mitsubishi dealership in New York. Honestly, I am not the brightest star in the sky and made every mistake anyone could've possibly made. Unfortunately, I see dealer principals/general managers/general sales managers making the same mistakes today. The only difference is the time and consequences of these mistakes. I got my first GM gig in 2004. That was in the beginning days of the Internet, before millennials joined the workforce, and way before any viable disrupters entered the market space. It was a lot easier to get away with mistakes then. I don't think you could get away with making the same mistakes now. The stakes are too high. Automotive retail profit margins are tiny. According to the National Automobile Dealers Association (NADA), automotive net profit margin as of March 31, 2019 was merely 1.38 percent. As a result, every misstep makes it harder to stay in business.The car business desperately needs better leadership skills, understanding of social media, inventory management, fixed operations, and so much more. There is no educational barrier to the entry into car business, and there are only a handful of universities offering a major in car dealership general management, such as Liberty and Keiser. On top of that, only a tiny percentage of dealer principals and general managers attend the National Automobile Dealer Association University. That means that a vast majority of general managers receive training on the job, even if we took business-related classes in college. The auto business is a different animal. General information will only carry you so far. That is exactly why general managers make the same mistakes year after year. My goal is to break this vicious cycle and provide as much information as possible to ensure that automotive retail survives the disruptions we are witnessing today. We need to be ready for the next generation of car buyers, people who are more computer savvy and not afraid to search for better deals. According to surveys, 80 percent of millennials plan to buy a vehicle in the next five years. In fact, millennials worldwide will buy about 40 percent of all vehicles in the next decade. At the same time, they spend an average of 17 hours on line before going to a dealership.Are you ready for them?
Author : Carl Sewell,Paul B. Brown
Publisher : Crown Currency
Page : 241 pages
File Size : 47,7 Mb
Release : 2009-07-01
Category : Business & Economics
ISBN : 9780307567314
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.