Benchmarking In The Public And Nonprofit Sectors

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Benchmarking in the Public and Nonprofit Sectors

Patricia Keehley,Neil Abercrombie
Benchmarking in the Public and Nonprofit Sectors Book PDF

Author : Patricia Keehley,Neil Abercrombie
Publisher : John Wiley & Sons
Page : 257 pages
File Size : 48,8 Mb
Release : 2008-04-15
Category : Business & Economics
ISBN : 9780470275955

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Benchmarking in the Public and Nonprofit Sectors by Patricia Keehley,Neil Abercrombie Pdf

The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah

Benchmarking for Nonprofits

Jason Saul
Benchmarking for Nonprofits Book PDF

Author : Jason Saul
Publisher : Turner Publishing Company
Page : 137 pages
File Size : 50,9 Mb
Release : 2004-10-30
Category : Business & Economics
ISBN : 9781618589101

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Benchmarking for Nonprofits by Jason Saul Pdf

The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking—and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a “success equation” that helps you measure your organization’s performance, how to make sure to measure what matters, how to choose your benchmarking partners—and what you can learn from the “wrong” partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today’s market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It’s something you can’t afford not to do—especially since you can do it for free!

Benchmarking for Best Practices in the Public Sector

Patricia Keehley
Benchmarking for Best Practices in the Public Sector Book PDF

Author : Patricia Keehley
Publisher : Jossey-Bass
Page : 284 pages
File Size : 49,6 Mb
Release : 1997
Category : Business & Economics
ISBN : UOM:39015041320618

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Benchmarking for Best Practices in the Public Sector by Patricia Keehley Pdf

With a benchmarking partner, and how to plan a strategy for using the project's findings.

Managing and Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Managing and Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Publisher : John Wiley & Sons
Page : 484 pages
File Size : 41,5 Mb
Release : 2014-10-13
Category : Education
ISBN : 9781118439050

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Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf

New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Benchmarking for Nonprofits

Jason Saul
Benchmarking for Nonprofits Book PDF

Author : Jason Saul
Publisher : Fieldstone Alliance
Page : 114 pages
File Size : 52,8 Mb
Release : 2004
Category : Business & Economics
ISBN : 9780940069435

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Benchmarking for Nonprofits by Jason Saul Pdf

The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!

Managing and Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Managing and Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Publisher : John Wiley & Sons
Page : 454 pages
File Size : 49,5 Mb
Release : 2014-08-28
Category : Education
ISBN : 9781118958551

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Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf

New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Measuring Performance in Public and Nonprofit Organizations

Theodore H. Poister
Measuring Performance in Public and Nonprofit Organizations Book PDF

Author : Theodore H. Poister
Publisher : John Wiley & Sons
Page : 315 pages
File Size : 52,5 Mb
Release : 2008-03-11
Category : Business & Economics
ISBN : 9780470365175

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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister Pdf

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Performance and Productivity in Public and Nonprofit Organizations

Evan M. Berman
Performance and Productivity in Public and Nonprofit Organizations Book PDF

Author : Evan M. Berman
Publisher : Routledge
Page : 240 pages
File Size : 55,9 Mb
Release : 2015-06-11
Category : Business & Economics
ISBN : 9781317463016

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Performance and Productivity in Public and Nonprofit Organizations by Evan M. Berman Pdf

The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Balanced Scorecard

Paul R. Niven
Balanced Scorecard Book PDF

Author : Paul R. Niven
Publisher : John Wiley & Sons
Page : 389 pages
File Size : 48,7 Mb
Release : 2011-01-04
Category : Business & Economics
ISBN : 9781118045268

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Balanced Scorecard by Paul R. Niven Pdf

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

Strategic Management for Public and Nonprofit Organizations

Alan W. Steiss
Strategic Management for Public and Nonprofit Organizations Book PDF

Author : Alan W. Steiss
Publisher : CRC Press
Page : 446 pages
File Size : 54,7 Mb
Release : 2019-02-13
Category : Political Science
ISBN : 9781482275865

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Strategic Management for Public and Nonprofit Organizations by Alan W. Steiss Pdf

The central resource for process improvement and innovation, this book includes valuable techniques to identify and improve organizational processes, as well as manage the change that accompanies implementation. Strategic Management for Public and Nonprofit Organizations discusses SWOT analysis, TQM, systematic innovation, Six Sigma, quality functi

Governance and Performance in Public and Non-Profit Organizations

Alessandro Hinna,Luca Gnan,Fabio Monteduro
Governance and Performance in Public and Non Profit Organizations Book PDF

Author : Alessandro Hinna,Luca Gnan,Fabio Monteduro
Publisher : Emerald Group Publishing
Page : 350 pages
File Size : 53,6 Mb
Release : 2016-04-12
Category : Political Science
ISBN : 9781786351074

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Governance and Performance in Public and Non-Profit Organizations by Alessandro Hinna,Luca Gnan,Fabio Monteduro Pdf

Studies in Public and Non-Profit Governance (SPNPG) publishes in a growing area of governance research. SPNPG allows for the establishment of an engaged community of researchers. It contributes to the definition of the theoretical components that assign an innovation role to governance systems in public and non profit organizations.

Productivity in Public and Non Profit Organizations

Evan M. Berman
Productivity in Public and Non Profit Organizations Book PDF

Author : Evan M. Berman
Publisher : SAGE
Page : 316 pages
File Size : 50,8 Mb
Release : 1998-03-10
Category : Business & Economics
ISBN : 076191031X

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Productivity in Public and Non Profit Organizations by Evan M. Berman Pdf

Provides a wide range of tools and strategies to promote employee motivation, cost-effective service delivery, effective partnering, harmonious workplace relations and the use of information technology.

Municipal Benchmarks

David N. Ammons
Municipal Benchmarks Book PDF

Author : David N. Ammons
Publisher : M.E. Sharpe
Page : 538 pages
File Size : 49,5 Mb
Release : 2012-03-06
Category : Business & Economics
ISBN : 9780765634573

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Municipal Benchmarks by David N. Ammons Pdf

Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)

Municipal Benchmarks

David Ammons
Municipal Benchmarks Book PDF

Author : David Ammons
Publisher : Routledge
Page : 536 pages
File Size : 42,5 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317464334

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Municipal Benchmarks by David Ammons Pdf

Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation. "Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute "I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)

Total Quality Management in the Public Sector

Colin Morgan,Stephen Murgatroyd
Total Quality Management in the Public Sector Book PDF

Author : Colin Morgan,Stephen Murgatroyd
Publisher : McGraw-Hill Education (UK)
Page : 226 pages
File Size : 43,5 Mb
Release : 1994-02-16
Category : Business & Economics
ISBN : 9780335232383

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Total Quality Management in the Public Sector by Colin Morgan,Stephen Murgatroyd Pdf

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.