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Author : Jack J. Phillips
Publisher : Unknown
Page : 0 pages
File Size : 44,5 Mb
Release : 2008
Category : Cost effectiveness
ISBN : 1560000007
Author : Jack J. Phillips,Patricia Pulliam Phillips
Publisher : Association for Talent Development
Page : 153 pages
File Size : 43,5 Mb
Release : 2008-05-01
Category : Business & Economics
ISBN : 9781607282433
Today's organizations demand a focus on higher-level objectives—objectives that clearly provide business impact and value and satisfy the expectations of a wide range of key stakeholders. If you're involved in implementing projects, programs, initiatives, or solutions in your organization, Beyond Learning Objectives can help you meet these new expectations. This book provides step-by-step processes for defining, measuring, and developing six types of objectives: input, reaction, learning, application, impact, and ROI. You'll also learn to avoid common pitfalls in the development of objectives, such as unclear, incomplete, nonspecific, or even missing objectives. And you'll learn how well crafted, results-driven objectives can satisfy the needs of all your stakeholders. With this book in your hands, you can become a champion of well-defined objectives, providing direction, focus, and guidance. By spelling out expectations, creating commitment, and positioning your initiatives for success, you'll help your organization align its programs with its results and leap forward into the state-of-the-art world of measurable performance.
Author : Elaine Biech
Publisher : Association for Talent Development
Page : 1135 pages
File Size : 42,8 Mb
Release : 2022-05-24
Category : Business & Economics
ISBN : 9781953946355
Start, Build, and Navigate Your Training and TD Career ATD’s Handbook for Training and Talent Development is the premier resource and compendium of everything a training and talent development (TD) professional needs to know to start, build, and navigate a thriving career. Now in its third edition and grounded by the Talent Development Capability Model, this is more than a revised volume. This edition offers an up-to-date view of the growing roles of talent development professionals, our changing world of work, and the critical need for business alignment. Edited by Elaine Biech, the third edition is divided into eight sections comprising 57 chapters authored by 100 expert practitioners—the brightest thinkers in the field—who share foundational and advanced perspectives and information. The Handbook dives deeply into growing professional expertise and personal skills, virtual learning and remote work, trends affecting TD, managing organizational and career change, growing roles in TD, and understanding organizational impact and business alignment. Fifty online tools are available to download, and there is also a glossary and references. TD professionals, keep this practical, companionable volume close by; it’s the reference you will always turn to.
Author : Patricia Pulliam Phillips,Jack J. Phillips
Publisher : Association for Talent Development
Page : 355 pages
File Size : 50,8 Mb
Release : 2011-12-21
Category : Business & Economics
ISBN : 9781607287858
How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ROI in learning and performance improvement programs has produced a book filled with functional, pragmatic suggestions and examples that can be implemented in the real world. Measuring ROI in Learning & Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs. Specific topics covered include: examination of selected case studies, many of which employ the ROI Methodology definition and discussion of the ROI Methodology, and suggestions on how to best implement it exploration of best practices in measurement and evaluation of ROI discussion of various ROI data collection plans coverage of data analysis strategies and program assessment protocols analysis of program costs. Measuring ROI in Learning and Development provides comprehensive coverage of all aspects of developing, creating, implementing, maintaining, and assessing an effective, productive ROI-measurement program. With its explanation of the ROI Methodology; presentation of numerous case studies; extensive documentation and analysis of best practices; and consideration of such important issues as cost, data collection, and program assessment, this title is the most complete resource available for those involved with measuring ROI.
Author : Patricia Pulliam Phillips,Jack J Phillips
Publisher : Berrett-Koehler Publishers
Page : 122 pages
File Size : 47,9 Mb
Release : 2022-09-20
Category : Social Science
ISBN : 9781523002290
By the winners of the Association for Talent Development's 2022 Thought Leader award! Prove your effectiveness to anyone-and achieve professional success-by adopting the same ROI methods and metrics that leading companies use. In an era of evidence-based inquiry, people need to be able to demonstrate the value of their projects credibly. But how do you do that when there isn't an obvious measure connected to the project, like increased sales? In their new book Patti and Jack Phillips, the cofounders of ROI Institute, show how you can adopt the same methodology used by more than 6,000 organizations in seventy countries to evaluate large institutional initiatives. By following their six-step process, you can build a case for any project, process, or intervention, even so-called soft programs. For example, the first case study in the book involves successfully demonstrating the effectiveness of chaplaincy in an intensive care unit. The authors explain how to link your project to a meaningful business outcome, make sure your project will actually influence that outcome, identify metrics that will show if you're making progress, collect and analyze data, and use the results to build support. This book includes extensive examples from a wide range of organizations: businesses, nonprofits, schools, law enforcement, and more. It provides diagnostic tools and supportive practices and even offers advice on how to find a positive interpretation for results that don't conform to your anticipated outcome. Answering the question Is it worth it? defines the ultimate value of any project. Using the methodology this book presents will keep your work relevant, your career on track, and your organization healthy.
Author : Patricia Pulliam Phillips,Jack J. Phillips,Gina Paone,Cyndi Huff Gaudet
Publisher : John Wiley & Sons
Page : 462 pages
File Size : 48,8 Mb
Release : 2019-07-05
Category : Business & Economics
ISBN : 9781119322719
Written by two of the world's most well-known ROI (Return on Investment) gurus, this guide is indispensable for anyone involved in showing the value of money for projects and programs in governments, non-governmental organizations, nonprofits, and businesses. These range from human capital programs to marketing initiatives, technology implementations, systems integrations, quality and lean processes, public health initiatives, procurement procedures, public relations events, risk management policies, economic development programs, corporate social responsibility projects, public policy programs, branding activities, innovation programs, customer satisfaction projects, and everything in between. In a step-by-step process, the book shows how to measure the success of projects and programs, including measuring impact and ROI (Return on Investment). This book also shows how to forecast the value of the project in advance and how to collect data during and after project implementation. It addresses improvements throughout the process so that the project delivers optimum value. In addition to businesses, this book is appropriate for governments, NGOs, nonprofits, universities and healthcare organizations. As a reference for those who are seeking ways to assign value to what they have measured, the book will clarify and resolve much of the mystery surrounding the conversion of data to monetary values. Building on a tremendous amount of experience, application, practice, and research, the book will be based on the work of many individuals and organizations, particularly those who have been reaching the ultimate levels of accountability using the ROI Methodology. Developed in an easy-to-read format and fortified with examples, tips, and checklists, this will be an indispensable guide for those who seek to understand accountability issues.
Author : Bocarnea, Mihai C.,Winston, Bruce E.,Dean, Debra
Publisher : IGI Global
Page : 400 pages
File Size : 50,5 Mb
Release : 2021-06-25
Category : Computers
ISBN : 9781799876670
Different organizational instruments have been developed and adapted with proven reliability and validity to measure organizational attitudes, beliefs, and behaviors. These new data collection instruments can be used in organizational management and leadership, including human research development. This technology will enhance data collection, reliability, and accurately assess management and leadership for improved organizational outcomes. Now that this new style of data collection and measurement has entered the workplace, it is essential to understand both the benefits and challenges of these newly developed instruments as well as looking at how they are used, where they are implemented, and how the technology itself functions. The Handbook of Research on Advancements in Organizational Data Collection and Measurements: Strategies for Addressing Attitudes, Beliefs, and Behaviors includes a collection of 15 newly developed organizational instruments with proven reliability and validity meant to measure organizational attitudes, beliefs, and behaviors. Additionally, chapters will address methodological issues related to scale development and use as well as specific technologies used, such as the use of machine learning in future performance assessment. This book is ideal for faculty, consultants, and managers, along with practitioners, stakeholders, researchers, academicians, and students interested in advancing the theoretical understanding and the practical application of using newly developed instruments for addressing organizational attitudes, beliefs, and behaviors.
Author : Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Publisher : Taylor & Francis
Page : 438 pages
File Size : 53,8 Mb
Release : 2024-05-01
Category : Business & Economics
ISBN : 9781040023075
The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.
Author : Jack J. Phillips,Patricia Pulliam Phillips
Publisher : Association for Talent Development
Page : 305 pages
File Size : 40,9 Mb
Release : 2009-09-01
Category : Business & Economics
ISBN : 9781607283560
Workplace learning professionals are often frustrated when senior executives and other top organizational leaders do not "get" the value of learning and training initiatives. Often, these same professionals are left wondering what measuring stick is most meaningful to their company's purse string holders. Based on interviews, surveys, research, and briefings with senior management and C-Level executives, Measuring for Success reveals what specific learning measurements are important to top level executives and what measures they often find disappointing. Learning and development professionals, including chief learning officers, training directors and other top learning professionals, will gain insight to help them build the best case for world-class training and development practice. Readers get straight answers from the top to help them develop strategies and measure what really matters to those at the top.
Author : Brian Underhill,Jonathan Passmore,Marshall Goldsmith
Publisher : John Wiley & Sons
Page : 228 pages
File Size : 50,8 Mb
Release : 2022-03-14
Category : Business & Economics
ISBN : 9781119823780
COACH ME! YOUR PERSONAL BOARD OF DIRECTORS An indispensable wellspring of advice from the world’s foremost leadership experts In Coach Me! Your Personal Board of Directors: Leadership Advice from the World’s Greatest Coaches, a team of world-renowned executive coaches and leadership experts delivers a revolutionary collection of contributions from 52 of the globe’s leading management thinkers. Each curated piece explores a critical issue in leadership, covering topics like self-awareness, communication, interpersonal relationships, emotional intelligence, delegation, coaching, change management, transition management, execution, and career development. Among the 50 stories included within, readers will find inspirational and practical advice based on real-world leaders who were forced to transform their company’s business model, their organization, or themselves to achieve success. Each concise, actionable chapter lets you be a fly on the wall of a successful leader demonstrating a solution to a commonly encountered leadership problem. Coach Me! Your Personal Board of Directors also provides: Thorough introductions to self-examination and self-awareness, including maximizing the impact of feedback and proven techniques to ensure your leadership measures up Comprehensive explorations of communication and interpersonal relationship skills, including treatments of authenticity and cultural fluency Practical discussions of emotional intelligence, including the management of out-of-control feelings and conflict management In-depth examinations of change and transition management, including explorations of the first 100 days as a new leader and how to lead teams through crises Perfect for managers, executives, and business leaders of all kinds, Coach Me! Your Personal Board of Directors: Leadership Advice from the World’s Greatest Coaches will also earn a place in the libraries of the coaches, consultants, and other professionals who work with leaders in government, business, and the nonprofit sectors.
Author : Patricia Pulliam Phillips,Jack J. Phillips
Publisher : Association for Talent Development
Page : 193 pages
File Size : 50,8 Mb
Release : 2015-12-01
Category : Business & Economics
ISBN : 9781607282181
Is your program ready for the real world? Real world evaluation is a balance between art, science, accuracy, and cost. To set your program up for success, you need to start the measurement and evaluation journey with a clear destination in mind. In Real World Training Evaluation, Patricia and Jack Phillips hone in on ROI in learning and development and outline a clear pathway to seamless and credible evaluation. Learn to avoid real world barriers that commonly get in the way of talent development initiatives. Earn the respect of senior management by showing bottom-line impact, including the ROI. And start describing program successes in quantitative, qualitative, financial, and non-financial terms to win over crucial stakeholders. By demonstrating program results, you can help your organization link its human capital investment to operational excellence and sustainability. Real World Training Evaluation offers the directions and tools to get you there.
Author : Patricia Pulliam Phillips,Jack J. Phillips,Rachel Robinson
Publisher : Association for Talent Development
Page : 242 pages
File Size : 40,6 Mb
Release : 2013-02-28
Category : Business & Economics
ISBN : 9781607285236
It has never been more important to show examples of sales skills at work. The process to evaluate these skills is sometimes perceived as straightforward and routine, simply a matter of tracking the sales gains after the program has been conducted. But credibly Measuring the Success of Sales Training programs is a bit more involved than that. Experts in the practice of ROI measurement, Jack and Patricia Phillips have collected a new book of ROI case studies, with a focus on sales training programs. The case studies presented in this book demonstrate how to use of the ROI Methodology to properly measure the results of sales programs. These studies come from all over the world, in many different disciplines and concentrations, from financial services to the public sector. The use of the ROI Methodology addresses issues that are sometimes omitted from other casebooks. First, since many other factors influence sales, there must always be a step to isolate the effects of the sales training program on the sales (each study features this step). Second, when converting to monetary value, only the profit margins of increased sales must be used, not the sales themselves—a mistake made by many. Third, the stream of monetary benefits for the increased profits must be conservative, usually representing only one year. Sponsors need a credible, conservative approach to measuring ROI—one that meets these challenges. All of the case studies in this book will address these issues, providing examples and benchmarks for others to use to evaluate these important types of programs.
Author : Roy V. H. Pollock,Andy Jefferson,Calhoun W. Wick
Publisher : John Wiley & Sons
Page : 336 pages
File Size : 45,8 Mb
Release : 2015-04-21
Category : Business & Economics
ISBN : 9781118677445
Get real results for your business – maximize yourtraining and development programs Corporate learning and development programs play an undeniablerole in successful business endeavors, but only when they're doneright. The significant revisions in the third edition of The SixDisciplines of Breakthrough Learning add fresh, timely elementsto a resource that has become known globally as a trusted guide forprofessionals determined to get the most of their companies'training and development programs. All-new examples, tools, guides,and insights combine to make an excellent, all-in-one resource foreveryone from workplace professionals and HR managers to trainingdevelopment providers and businesses leaders looking to maximizethe return on their enterprise's learning budget. Infused with current research and recent case studies, thisresource serves as a practical guide that recommends concreteactions for producing tangible results. Tools, guides, andchecklists in every chapter ensure that readers walk away withmeaningful strategies that can be implemented right away. The bookincludes: A complete review of research drawn from thousands of insights,goals, and lessons learned Specific strategies and actions that can be put into effectquickly for immediate results A focus on ROI for business leaders wanting to make a clearerconnection between dollars spent and new skills gained Checklists in each chapter to help learning organizationsperform quality audits of new and existing learning programs The third edition of The Six Disciplines of BreakthroughLearning contains so many new resources and so muchthoroughly-revised content that even those who own previouseditions will find its reinvigorated approach highly beneficial.Strengthen the link between your learning efforts and your businessgoals with this increasingly popular, globally recognizedresource.
Author : Catherine H. Monaghan,E. Paulette Isaac-Savage,Paul G. Putman
Publisher : Taylor & Francis
Page : 325 pages
File Size : 53,5 Mb
Release : 2023-12-14
Category : Education
ISBN : 9781003818007
Career Pathways in Adult Education showcases the wide-ranging possibilities for a satisfying career in the field of adult education. Along with practical advice for launching and advancing a career in adult education, this book includes personal stories and insights from adult education professionals which focus on the research, practices, programs, and services within multiple industries. Divided into two parts, the book begins by examining transferable skills that adult educators need to be successful in any adult education career. Chapters in the second part focus on specific career opportunities for those with adult education backgrounds, including discussions around career lifecycle from entry to advancement, career development, and future trends. Written by active practitioners in adult education, chapters are designed to be practical, informative, and thought-provoking regarding career entry, progression, development, and advancement. A truly one-of-a-kind text, Career Pathways in Adult Education is the ideal companion for students and professionals looking to transition into adult education as well as graduate program administrators who wish to share the importance of their programs.
Author : Emma Weber
Publisher : Kogan Page Publishers
Page : 264 pages
File Size : 43,8 Mb
Release : 2014-03-03
Category : Business & Economics
ISBN : 9780749472238
Learning transfer is the missing link in training. Using conventional approaches to training, an average of just 10-20% of learning makes it back into the workplace and contributes to better business outcomes. With the current increased emphasis on efficiency and cost-effectiveness, such a dismal record is no longer acceptable. To improve these statistics and to make training truly valuable we must recognise that successful learning is not just about good content and well executed programmes but also about finding ways to facilitate genuine behavioural change and accountability back in the workplace. Turning Learning into Action provides the necessary tools to enable trainers, buyers of training and L&D professionals to do just this. It presents the new, proven TLA methodology, which acknowledges the important role of ADDIE in the instructional design process but takes learning a step further. TLA focuses on the fact that to generate significant behavioural change, consistent, systematic follow-up after the training event is critical.