Dealing With Difficult People Hbr Emotional Intelligence Series

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Dealing with Difficult People (HBR Emotional Intelligence Series)

Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo
Dealing with Difficult People HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo
Publisher : Harvard Business Press
Page : 82 pages
File Size : 45,5 Mb
Release : 2018-04-17
Category : Business & Economics
ISBN : 9781633696099

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Dealing with Difficult People (HBR Emotional Intelligence Series) by Harvard Business Review,Tony Schwartz,Mark Gerzon,Holly Weeks,Amy Gallo Pdf

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Self-Awareness (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Robert Steven Kaplan,Susan David,Tasha Eurich
Self Awareness HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Robert Steven Kaplan,Susan David,Tasha Eurich
Publisher : Harvard Business Press
Page : 99 pages
File Size : 54,5 Mb
Release : 2018-11-13
Category : Business & Economics
ISBN : 9781633696624

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Self-Awareness (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Robert Steven Kaplan,Susan David,Tasha Eurich Pdf

Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone. This book will teach you how to understand your thoughts and emotions, how to persuade your colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses. This volume includes the work of: Daniel Goleman Robert Steven Kaplan Susan David HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Annie McKee,Bill George,Herminia Ibarra
HBR Emotional Intelligence Ultimate Boxed Set 14 Books HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Annie McKee,Bill George,Herminia Ibarra
Publisher : Harvard Business Press
Page : 1210 pages
File Size : 51,6 Mb
Release : 2019-12-17
Category : Self-Help
ISBN : 9781633699427

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HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Annie McKee,Bill George,Herminia Ibarra Pdf

How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced 14-volume set includes every book in the series: Mindfulness Resilience Influence and Persuasion Authentic Leadership Dealing with Difficult People Focus Self-Awareness Happiness Empathy Leadership Presence Purpose, Meaning, and Passion Confidence Mindful Listening Power and Impact

HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Annie McKee,Bill George,Herminia Ibarra
HBR Emotional Intelligence Boxed Set 6 Books HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Annie McKee,Bill George,Herminia Ibarra
Publisher : Harvard Business Press
Page : 453 pages
File Size : 54,6 Mb
Release : 2018-03-27
Category : Self-Help
ISBN : 9781633696228

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HBR Emotional Intelligence Boxed Set (6 Books) (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Annie McKee,Bill George,Herminia Ibarra Pdf

How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. The specially priced six-volume set includes, Mindfulness, Resilience, Influence and Persuasion, Authentic Leadership, Happiness, and Empathy.

Leadership Presence (HBR Emotional Intelligence Series)

Harvard Business Review,Amy J.C. Cuddy,Deborah Tannen,Amy Jen Su,John Beeson
Leadership Presence HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Amy J.C. Cuddy,Deborah Tannen,Amy Jen Su,John Beeson
Publisher : Harvard Business Press
Page : 91 pages
File Size : 43,5 Mb
Release : 2018-04-17
Category : Business & Economics
ISBN : 9781633696259

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Leadership Presence (HBR Emotional Intelligence Series) by Harvard Business Review,Amy J.C. Cuddy,Deborah Tannen,Amy Jen Su,John Beeson Pdf

Lead with charisma and confidence. Many leaders consider "executive presence" a make-or-break factor in high-powered promotions. But what is this elusive quality, and how do you develop it? This book explains how to build the charisma, confidence, and decisiveness that top leaders project. Whether you're delivering a critical presentation or managing a hectic meeting, you'll be inspired to approach the situation with new strength. This volume includes the work of: Deborah Tannen Amy J. C. Cuddy Amy Jen Su This collection of articles includes "Deconstructing Executive Presence," by John Beeson; "How New Managers Can Send the Right Leadership Signals," by Amy Jen Su; "To Sound Like a Leader, Think About What You Say, and How and When You Say It," by Rebecca Shambaugh; "Connect, Then Lead," by Amy J. C. Cuddy, Matthew Kohut, and John Neffinger; "The Power of Talk: Who Gets Heard and Why," by Deborah Tannen; and "Too Much Charisma Can Make Leaders Look Less Effective," by Jasmine Vergauwe, Bart Wille, Joeri Hofmans, Robert B. Kaiser, and Filip De Fruyt. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Ellen Langer,Christina Congleton,Annie McKee
Harvard Business Review Emotional Intelligence Collection 4 Books HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Ellen Langer,Christina Congleton,Annie McKee
Publisher : Harvard Business Press
Page : 600 pages
File Size : 50,9 Mb
Release : 2017-04-18
Category : Self-Help
ISBN : 9781633693814

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Harvard Business Review Emotional Intelligence Collection (4 Books) (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Ellen Langer,Christina Congleton,Annie McKee Pdf

How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. This specially priced four-volume set includes Happiness, Resilience, Mindfulness, and Empathy.

Resilience (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Jeffrey A. Sonnenfeld,Shawn Achor
Resilience HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Jeffrey A. Sonnenfeld,Shawn Achor
Publisher : Harvard Business Press
Page : 144 pages
File Size : 50,6 Mb
Release : 2017-04-18
Category : Self-Help
ISBN : 9781633693241

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Resilience (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Jeffrey A. Sonnenfeld,Shawn Achor Pdf

How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This book reveals the key traits of those who emerge stronger from challenges, helps you train your brain to withstand the stresses of daily life, and presents an approach to an effective career reboot. This volume includes the work of: Daniel Goleman Jeffrey A. Sonnenfeld Shawn Achor This collection of articles includes “How Resilience Works,” by Diane Coutu; “Resilience for the Rest of Us,” by Daniel Goleman; “How to Evaluate, Manage, and Strengthen Your Resilience,” by David Kopans; “Find the Coaching in Criticism,” by Sheila Heen and Douglas Stone; “Firing Back: How Great Leaders Rebound After Career Disasters,” by Jeffrey A. Sonnenfeld and Andrew J. Ward; and “Resilience Is About How You Recharge, Not How You Endure,” by Shawn Achor and Michelle Gielan. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Purpose, Meaning, and Passion (HBR Emotional Intelligence Series)

Harvard Business Review,Morten T. Hansen,Teresa M. Amabile,Scott A. Snook,Nick Craig
Purpose Meaning and Passion HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Morten T. Hansen,Teresa M. Amabile,Scott A. Snook,Nick Craig
Publisher : Harvard Business Press
Page : 103 pages
File Size : 55,8 Mb
Release : 2018-04-17
Category : Business & Economics
ISBN : 9781633696280

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Purpose, Meaning, and Passion (HBR Emotional Intelligence Series) by Harvard Business Review,Morten T. Hansen,Teresa M. Amabile,Scott A. Snook,Nick Craig Pdf

Find your purpose at work. In an ideal world, our work lives would be completely fulfilling and intrinsically motivating. But what if you're stuck in a job and your heart isn't in it anymore? Or what if your company's mission seems unrelated to the work you do day in and day out? This book showcases the power of passion--and how you and your team can find it at work. This volume includes the work of: Morten T. Hansen Teresa M. Amabile Scott A. Snook Nick Craig This collection of articles includes "Finding Meaning at Work, Even When Your Job Is Dull," by Morten Hansen and Dacher Keltner; "What to Do When Your Heart Isn't in Your Work Anymore," by Andy Molinsky; "You Don’t Find Your Purpose--You Build It," by John Coleman; "How to Find Meaning in a Job That Isn't Your True Calling," by Emily Esfahani Smith; "You're Never Done Finding Purpose at Work," by Dan Pontefract; "From Purpose to Impact," by Nick Craig and Scott A. Snook; "Five Questions to Help Your Employees Find Their Inner Purpose," by Kristi Hedges; "How to Make Work More Meaningful for Your Team," by Lewis Garrad and Tomas Chamorro-Premuzic; "The Power of Small Wins," by Teresa M. Amabile and Steven J. Kramer; and "The Founder of TOMS on Reimagining the Company's Mission," by Blake Mycoskie. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Empathy (HBR Emotional Intelligence Series)

Harvard Business Review,Daniel Goleman,Annie McKee,Adam Waytz
Empathy HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Daniel Goleman,Annie McKee,Adam Waytz
Publisher : Harvard Business Press
Page : 144 pages
File Size : 40,5 Mb
Release : 2017-04-18
Category : Self-Help
ISBN : 9781633693265

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Empathy (HBR Emotional Intelligence Series) by Harvard Business Review,Daniel Goleman,Annie McKee,Adam Waytz Pdf

Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say “just put yourself in someone else’s shoes,” the reality is that understanding the motivations and emotions of others often proves elusive. This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that make you less empathetic—and when too much empathy is just too much. This volume includes the work of: Daniel Goleman Annie McKee Adam Waytz This collection of articles includes “What Is Empathy?” by Daniel Goleman; “Why Compassion Is a Better Managerial Tactic Than Toughness” by Emma Seppala; “What Great Listeners Actually Do” by Jack Zenger and Joseph Folkman; “Empathy Is Key to a Great Meeting” by Annie McKee; “It’s Harder to Empathize with People If You’ve Been in Their Shoes” by Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; “Being Powerful Makes You Less Empathetic” by Lou Solomon; “A Process for Empathetic Product Design” by Jon Kolko; “How Facebook Uses Empathy to Keep User Data Safe” by Melissa Luu-Van; “The Limits of Empathy” by Adam Waytz; and “What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence” an interview with Daniel Goleman by Andrea Ovans. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Influence and Persuasion (HBR Emotional Intelligence Series)

Harvard Business Review,Nick Morgan,Robert B. Cialdini,Linda A. Hill,Nancy Duarte
Influence and Persuasion HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Nick Morgan,Robert B. Cialdini,Linda A. Hill,Nancy Duarte
Publisher : Harvard Business Press
Page : 160 pages
File Size : 52,6 Mb
Release : 2017-11-14
Category : Business & Economics
ISBN : 9781633693944

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Influence and Persuasion (HBR Emotional Intelligence Series) by Harvard Business Review,Nick Morgan,Robert B. Cialdini,Linda A. Hill,Nancy Duarte Pdf

Changing hearts is an important part of changing minds. Research shows that appealing to human emotion can help you make your case and build your authority as a leader. This book highlights that research and shows you how to act on it, presenting both comprehensive frameworks for developing influence and small, simple tactics you can use to convince others every day. This volume includes the work of: Nick Morgan Robert Cialdini Linda A. Hill Nancy Duarte This collection of articles includes "Understand the Four Components of Influence," by Nick Morgan; "Harnessing the Science of Persuasion," by Robert Cialdini; "Three Things Managers Should Be Doing Every Day," by Linda A. Hill and Kent Lineback; "Learning Charisma," by John Antonakis, Marika Fenley, and Sue Liechti; "To Win People Over, Speak to Their Wants and Needs," by Nancy Duarte; "Storytelling That Moves People," an interview with Robert McKee by Bronwyn Fryer; "The Surprising Persuasiveness of a Sticky Note," by Kevin Hogan; and "When to Sell with Facts and Figures, and When to Appeal to Emotions," by Michael D. Harris. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Power and Impact (HBR Emotional Intelligence Series)

Harvard Business Review,Dan Cable,Peter Bregman,Harrison Monarth,Dacher Keltner
Power and Impact HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Dan Cable,Peter Bregman,Harrison Monarth,Dacher Keltner
Publisher : Harvard Business Press
Page : 91 pages
File Size : 52,7 Mb
Release : 2019-11-12
Category : Business & Economics
ISBN : 9781633697959

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Power and Impact (HBR Emotional Intelligence Series) by Harvard Business Review,Dan Cable,Peter Bregman,Harrison Monarth,Dacher Keltner Pdf

Wield your power for greater influence and impact. With formal authority comes power. But few people realize that informal power--the kind that doesn't come with a title--can have just as much impact. How do you use your power for greater influence? This book explains how power affects our emotions, our behavior, and how we work with others. You'll learn how to use self-awareness to keep your power in check, connect with the right people to create more value, respond to abuses of power, and leave a lasting impression. This volume includes the work of: Dan Cable Peter Bregman Harrison Monarth Dacher Keltner HOW TO BE HUMAN AT WORK. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Mindful Listening (HBR Emotional Intelligence Series)

Harvard Business Review,Jack Zenger,Rasmus Hougaard,Jacqueline Carter,Peter Bregman
Mindful Listening HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Jack Zenger,Rasmus Hougaard,Jacqueline Carter,Peter Bregman
Publisher : Harvard Business Press
Page : 86 pages
File Size : 52,8 Mb
Release : 2019-03-05
Category : Business & Economics
ISBN : 9781633696686

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Mindful Listening (HBR Emotional Intelligence Series) by Harvard Business Review,Jack Zenger,Rasmus Hougaard,Jacqueline Carter,Peter Bregman Pdf

Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

How to Deal With Difficult People

Gill Hasson
How to Deal With Difficult People Book PDF

Author : Gill Hasson
Publisher : John Wiley & Sons
Page : 215 pages
File Size : 50,6 Mb
Release : 2015-01-07
Category : Family & Relationships
ISBN : 9780857085672

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How to Deal With Difficult People by Gill Hasson Pdf

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Authentic Leadership (HBR Emotional Intelligence Series)

Harvard Business Review,Bill George,Herminia Ibarra,Rob Goffee,Gareth Jones
Authentic Leadership HBR Emotional Intelligence Series Book PDF

Author : Harvard Business Review,Bill George,Herminia Ibarra,Rob Goffee,Gareth Jones
Publisher : Harvard Business Press
Page : 160 pages
File Size : 52,6 Mb
Release : 2017-11-14
Category : Business & Economics
ISBN : 9781633693920

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Authentic Leadership (HBR Emotional Intelligence Series) by Harvard Business Review,Bill George,Herminia Ibarra,Rob Goffee,Gareth Jones Pdf

What does it mean to be yourself at work? As a leader, how do you strike the right balance between vulnerability and authority? This book explains the role of authenticity in emotionally intelligent leadership. You'll learn how to discover your authentic self, when emotional responses are appropriate, how conforming to specific standards can hurt you, and when you need to feel like a fake. This volume includes the work of: Bill George Herminia Ibarra Rob Goffee Gareth Jones This collection of articles includes: "Discovering Your Authentic Leadership" by Bill George, Peter Sims, Andrew N. McLean, and Diana Mayer; "The Authenticity Paradox" by Herminia Ibarra; "What Bosses Gain by Being Vulnerable" by Emma Seppala; "Practice Tough Empathy" by Rob Goffee and Gareth Jones; "Cracking the Code That Stalls People of Color" by Sylvia Ann Hewitt; "For a Corporate Apology to Work, the CEO Should Look Sad" by Sarah Green Carmichael; and "Are Leaders Getting Too Emotional?" an interview with Gautam Mukunda and Gianpiero Petriglieri by Adi Ignatius and Sarah Green Carmichael. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Getting Along

Amy Gallo
Getting Along Book PDF

Author : Amy Gallo
Publisher : Harvard Business Press
Page : 326 pages
File Size : 44,5 Mb
Release : 2022-09-13
Category : Business & Economics
ISBN : 9781647821074

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Getting Along by Amy Gallo Pdf

Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.