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Author : Laura Baxter
Publisher : Castle Mount Media GmbH & Co. KG
Page : 232 pages
File Size : 46,5 Mb
Release : 2018-01-15
Category : Business & Economics
ISBN : 9783981847215
Author : Renee Evenson
Publisher : AMACOM
Page : 242 pages
File Size : 46,8 Mb
Release : 2013-10-15
Category : Business & Economics
ISBN : 9780814432990
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Author : Alan Willett
Publisher : AMACOM
Page : 240 pages
File Size : 50,6 Mb
Release : 2016-11-29
Category : Business & Economics
ISBN : 9780814437612
Every manager has to deal with difficult employees. However, what separates the great managers is their ability to turn them into productive team players. Control freaks. Narcissists. Slackers. Cynics. Their outbursts, irrational demands, gripes, and countless other disruptions need to be dealt with, and you are the unlucky one with that job description. This book turns this seemingly difficult chore into a straight-forward process that gently, yet effectively, improves behaviors. It all begins with understanding a core truth: most people actually want to contribute results, not cause headaches. When the manager resets to that fundamental principle, the potential for change can reveal itself in even the most hopeless situations. Written by tech industry expert Alan Willett, Leading the Unleadable explains how to: Master the necessary mindset Explain the problem calmly in a short feedback session Get a commitment to change, then follow up Coach others to replicate the process Develop the situational awareness required to spot future trouble before it hits Are you a great manager? Of course you believe you are. So don’t just put up with your difficult employees. Anyone can do that. Turn them into the tremendous team players everyone wants them to be!
Author : Marilyn Pincus
Publisher : Simon and Schuster
Page : 224 pages
File Size : 40,6 Mb
Release : 2004-10-08
Category : Business & Economics
ISBN : 9781593371869
"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
Author : Brette McWhorter Sember,Terrence J. Sember
Publisher : Simon and Schuster
Page : 192 pages
File Size : 43,6 Mb
Release : 2009-05-18
Category : Business & Economics
ISBN : 9781440514272
Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch. Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to: Calm down combatants Motivate wasters Silence gossips De-arm backstabbers Convince passive-aggressives to open up Teach narcissists the importance of the team This book helps managers decide what the right course of action is—whether it means chastising negative behavior, encouraging positive outlooks, separating certain folks, creating teams for success, giving employees warnings, and/or firing the ones who are pretty much rotten through and through. This book is essential reading for any manager looking to ensure a pleasant, productive—and fruitful—work environment.
Author : Roy H. Lubit
Publisher : FT Press
Page : 408 pages
File Size : 48,9 Mb
Release : 2004
Category : Business & Economics
ISBN : 0131409956
The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.
Author : Gill Hasson
Publisher : John Wiley & Sons
Page : 208 pages
File Size : 52,5 Mb
Release : 2014-10-29
Category : Business & Economics
ISBN : 9780857085719
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Author : Peter Ivanov
Publisher : Castle Mount Media GmbH & Co. KG
Page : 238 pages
File Size : 53,8 Mb
Release : 2017-09-13
Category : Business & Economics
ISBN : 9783981847239
Author : Glenn Shepard
Publisher : John Wiley & Sons
Page : 217 pages
File Size : 47,5 Mb
Release : 2010-12-30
Category : Business & Economics
ISBN : 9781118040485
There was a time when people were committed to working hard and being productive in the work force. Today, however, some workers have an entitlement mentality and the labor pool includes some people who donâ??t want a job - just a paycheck. In response to this trend, Glenn Shepard has written How to Manage Problem Employees. This comprehensive book will tell you how to set new hires up for success, structure compensation packages to maximize their involvement and work ethic, deal with problem areas before they become bad behavior, and motivate slow and often unmotivated employees. You'll learn the different personality types and how to handle specific manifestations of each, including gossiping, back stabbing, direct confrontation, hypochondriacs, breaking the chain of command, and sarcasm, as well as how to terminate employees while staying on solid legal ground.
Author : Mitchell Kusy,Elizabeth Holloway
Publisher : John Wiley & Sons
Page : 239 pages
File Size : 45,5 Mb
Release : 2009-04-01
Category : Business & Economics
ISBN : 9780470464601
“The day this person left our company is considered an annual holiday!” THIS QUOTE, taken from Kusy and Holloway’s research on toxic personalities, echoes the frustration and confusion that come from working with or managing an extremely difficult person. Just one toxic person has the capacity to debilitate individuals, teams, and even organizations. Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others’ thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement. Kusy and Holloway’s research reveals the warning signs that indicate a serious behavioral problem and identifies how this toxicity spreads in systems with long-term effects on organizational climate, even after the person has left. Their two-year, cutting-edge research study provides very specific actions that leaders need to take to reduce both the intensity and frequency of toxic personalities at work. No other book provides this menu of options from a systems perspective with practical relevance in real work situations. You’ll learn how to identify the toxic personality and describe the leader reactions and approaches that typically don’t work. Toxic Workplace! provides hands-on approaches that work with research-based strategies at the individual, team, and organizational level.Toxic Workplace! will provide new insights on how leaders lead, how organizational cultures sustain themselves, and how teams deal with toxic personalities.
Author : Scarlett Harris
Publisher : Fayetteville Mafia Press
Page : 148 pages
File Size : 49,7 Mb
Release : 2021-03-02
Category : Sports & Recreation
ISBN : 9781949024197
Lifelong wrestling fan and critic Scarlett Harris uses big ideas, such as #MeToo, the commodification of feminism, and how we tell women's stories to chart the rise and fall and rise of women's wrestling.
Author : Pamela Sneed
Publisher : City Lights Books
Page : 119 pages
File Size : 49,8 Mb
Release : 2020-10-20
Category : Poetry
ISBN : 9780872868137
Funeral Diva is the Winner of the Lambda Award for Lesbian Poetry! A poetic memoir about coming-of-age in the AIDS era, and its effects on life and art. "Sneed is an acclaimed reader of her own poetry, and the book has the feeling of live performance. . . . Its strength is in its abundance, its desire for language to stir body as well as mind."—Parul Sehgal, The New York Times Book Review "She is a writer for the future, in that she defies genre."—Hilton Als "This notable achievement, traveling from youth to adulthood, is a harrowing account of how Sneed transforms violence and pain into an artist's life."—Claudia Rankine, author of Citizen: An American Lyric "There's an eerie sense of timeliness to this book, which features prose and poetry by the writer and teacher Pamela Sneed and is largely — though not entirely — about mourning Black gay men killed too soon by a deadly virus."—Tomi Obaro, Buzzfeed "OH MY GOODNESS, it was amazing. I was in tears by the end. What starts off as beautiful memoir evolves into incredibly moving poetry, painful and sweet and lovely."—Marie Cloutier, Greenlight Bookstore, Brooklyn, NY "Balancing and mixing, with rhyme and reason, love and anger, good and bad, memory and the created present, all to tell the story of a life, a memoir unrestrained, devoid of artificial forms. Honest. Free."—Anjanette Delgado, New York Journal of Books In this collection of personal essays and poetry, acclaimed poet and performer Pamela Sneed details her coming of age in New York City during the late 1980s. Funeral Diva captures the impact of AIDS on Black Queer life, and highlights the enduring bonds between the living, the dying, and the dead. Sneed’s poems not only converse with lovers past and present, but also with her literary forebears—like James Baldwin, Toni Morrison, Audre Lorde—whose aesthetic and thematic investments she renews for a contemporary American landscape. Offering critical focus on matters from police brutality to LGBTQ+ rights, Funeral Diva confronts today's most pressing issues with acerbic wit and audacity. The collection closes with Sneed's reflections on the two pandemics of her time, AIDS and COVID-19, and the disproportionate impact of each on African American communities. "Riveting, personal, open-hearted, risky and wise."—Sarah Schulman, author of Conflict Is Not Abuse " . . . a tour de force about the collision between a coalescing 1980s 'Black lesbian and gay literary and poetic movement' in New York and the onslaught of AIDS."—Donna Seaman, Booklist "Pamela Sneed's Funeral Diva is deft, defiant, and devastating."—Tommy Pico, author of Feed "Funeral Diva is urgent and necessary reading to live by. This is writing at its finest. Keep this book close to your heart and soul."—Karen Finley, author of Shock Treatment "Reminiscent of Audre Lorde’s Zami, Pamela Sneed’s memoir is, in itself, a healing balm, affirming in its truths and honesty. I cannot remember ever reading a book that illustrates the impact of the AIDS epidemic on our community more poignantly than Funeral Diva."—Nicole Dennis-Benn, author of Patsy "Pamela Sneed takes enormous risks in this book. She tells the truth with fierce concentration and an abiding sense of purpose.”—Dorothy Allison, author of Bastard Out of Carolina
Author : Laura Miller,Rebecca Copeland
Publisher : Univ of California Press
Page : 264 pages
File Size : 41,8 Mb
Release : 2018-06-08
Category : Social Science
ISBN : 9780520969971
Diva Nation explores the constructed nature of female iconicity in Japan. From ancient goddesses and queens to modern singers and writers, this edited volume critically reconsiders the female icon, tracing how she has been offered up for emulation, debate or censure. The research in this book culminates from curiosity over the insistent presence of Japanese female figures who have refused to sit quietly on the sidelines of history. The contributors move beyond archival portraits to consider historically and culturally informed diva imagery and diva lore. The diva is ripe for expansion, fantasy, eroticization, and playful reinvention, while simultaneously presenting a challenge to patriarchal culture. Diva Nation asks how the diva disrupts or bolsters ideas about nationhood, morality, and aesthetics.
Author : Carole Pope
Publisher : Vintage Canada
Page : 173 pages
File Size : 40,9 Mb
Release : 2023-08-15
Category : Biography & Autobiography
ISBN : 9781039010475
Throughout her career, Carole Pope has blazed a trail for the diva and anti-diva in all of us, and here she offers a no-holds-barred look at her adventures in the music scene – on the concert stage, in the recording studio, and in the bedroom. Known for ushering Canada from the punk movement of the 1970s to the new wave sound of the 1980s with Rough Trade, she candidly shares her thoughts on AIDS, sexuality and sexual politics, and the new breed of music divas that dominates the charts today.
Author : Mark Gregston
Publisher : Certa Publishing
Page : 225 pages
File Size : 45,6 Mb
Release : 2018-09-04
Category : Family & Relationships
ISBN : 9781946466501
Parenting today’s teens is not for cowards. Your teenager is facing unprecedented and confusing pressures, temptations, and challenges in today’s culture. Mark Gregston has helped teens and their parents through every struggle imaginable, and now he shares his biblical, practical insights with you in bite-size pieces. Punctuated with Scriptures, prayers, and penetrating questions, these one-page devotions will give you the wisdom and assurance you need to guide your teen through these years and reach the other side with relationships intact.
