Emotional Intelligence In Tourism And Hospitality

Author : Erdogan Koc
Publisher : CABI
Page : 166 pages
File Size : 42,9 Mb
Release : 2019-04-16
Category : Business & Economics
ISBN : 9781786398314

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Emotional Intelligence in Tourism and Hospitality by Erdogan Koc Pdf

Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence". Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.

Author : Vicky Katsoni,Marival Segarra-Oña
Publisher : Springer
Page : 658 pages
File Size : 52,9 Mb
Release : 2019-01-31
Category : Business & Economics
ISBN : 9783030039103

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Smart Tourism as a Driver for Culture and Sustainability by Vicky Katsoni,Marival Segarra-Oña Pdf

This book explores the latest developments in the field of smart tourism, focusing in particular on the important cultural and sustainability synergies that have emerged during the digital era. The aim is to elucidate how ICTs can promote innovation and creativity in the tourism and leisure sector in ways that take into account cultural and social responsibilities, foster sustainable tourism management, and enhance cultural tourism, cultural heritage, and sustainable development. The book is based on the proceedings of the Fifth International Conference of the International Association of Cultural and Digital Tourism (IACuDiT), attended by academics and industry practitioners from cultural, heritage, communication, and innovational tourism backgrounds, and is edited in collaboration with IACuDiT. It will have broad appeal to professionals from academia, industry, government, and other organizations who wish to learn about novel perspectives in the fields of tourism, travel, hospitality, culture and heritage, leisure, and sports within the context of a knowledge society and smart economy in which sustainability is becoming ever more important.

Author : Alessandro Cavelzani,Mark Esposito
Publisher : Tate Publishing
Page : 152 pages
File Size : 41,5 Mb
Release : 2010-08
Category : Psychology
ISBN : 9781616631772

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Emotional Intelligence & Hospitality by Alessandro Cavelzani,Mark Esposito Pdf

As competition increases throughout the economic sector, those who can integrate cutting edge research into their business strategies will have a competitive advantage. Emotional Hospitality will help business owners maximize their interactions with consumers in both interpersonal and environmental ways.

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 2224 pages
File Size : 44,9 Mb
Release : 2021-12-30
Category : Business & Economics
ISBN : 9781668438749

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Research Anthology on Human Resource Practices for the Modern Workforce by Management Association, Information Resources Pdf

Human resource departments have been a crucial part of business practices for decades and particularly in modern times as professionals deal with multigenerational workers, diversity initiatives, and global health and economic crises. There is a necessity for human resource departments to change as well to adapt to new societal perspectives, technology, and business practices. It is important for human resource managers to keep up to date with all emerging human resource practices in order to support successful and productive organizations. The Research Anthology on Human Resource Practices for the Modern Workforce presents a dynamic and diverse collection of global practices for human resource departments. This anthology discusses the emerging practices as well as modern technologies and initiatives that affect the way human resources must be conducted. Covering topics such as machine learning, organizational culture, and social entrepreneurship, this book is an excellent resource for human resource employees, managers, CEOs, employees, business students and professors, researchers, and academicians.

Author : Erdogan Koc
Publisher : CABI
Page : 244 pages
File Size : 54,5 Mb
Release : 2017-10-20
Category : Business & Economics
ISBN : 9781786390677

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Service Failures and Recovery in Tourism and Hospitality by Erdogan Koc Pdf

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

Author : Erdogan Koc
Publisher : Routledge
Page : 351 pages
File Size : 50,6 Mb
Release : 2020-09-03
Category : Business & Economics
ISBN : 9781000172065

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Cross-Cultural Aspects of Tourism and Hospitality by Erdogan Koc Pdf

Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.

Author : Shin Yasuda,Razaq Raj,Kevin Griffin
Publisher : CABI
Page : 186 pages
File Size : 44,9 Mb
Release : 2018-11-05
Category : Business & Economics
ISBN : 9781786392343

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Religious Tourism in Asia by Shin Yasuda,Razaq Raj,Kevin Griffin Pdf

The Asia-Pacific region is considered the world's religious core, with the greatest number of pilgrims and travellers to religious events for both international and domestic tourism. It is estimated that there are approximately 600 million national and international religious and spiritual voyages in the world, of which over half take place in Asia. This book focuses on tourism and sacred sites in Asia. Contemporary case studies of religious and pilgrimage activities provide key learning points and present practical examples from this 'hub' of pilgrimage destinations. They explore ancient, sacred and emerging tourist destinations and new forms of pilgrimage, faith systems and quasi-religious activities. It will be of interest to researchers within religious, cultural, heritage and Asian tourism. Key features include: - An Asian perspective on a growing area of tourism. - Case studies from across the continent. - Full-colour images of pilgrimage sites and key destinations bring the topic to life.

Author : Zheng Xiang,Matthias Fuchs,Ulrike Gretzel,Wolfram Höpken
Publisher : Springer Nature
Page : 1976 pages
File Size : 52,9 Mb
Release : 2022-09-01
Category : Business & Economics
ISBN : 9783030486525

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Handbook of e-Tourism by Zheng Xiang,Matthias Fuchs,Ulrike Gretzel,Wolfram Höpken Pdf

This handbook provides an authoritative and truly comprehensive overview both of the diverse applications of information and communication technologies (ICTs) within the travel and tourism industry and of e-tourism as a field of scientific inquiry that has grown and matured beyond recognition. Leading experts from around the world describe cutting-edge ideas and developments, present key concepts and theories, and discuss the full range of research methods. The coverage accordingly encompasses everything from big data and analytics to psychology, user behavior, online marketing, supply chain and operations management, smart business networks, policy and regulatory issues – and much, much more. The goal is to provide an outstanding reference that summarizes and synthesizes current knowledge and establishes the theoretical and methodological foundations for further study of the role of ICTs in travel and tourism. The handbook will meet the needs of researchers and students in various disciplines as well as industry professionals. As with all volumes in Springer’s Major Reference Works program, readers will benefit from access to a continually updated online version.

Author : Melissa Ramdas
Publisher : Frontiers Media SA
Page : 124 pages
File Size : 54,9 Mb
Release : 2024-03-13
Category : Science
ISBN : 9782832546239

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Emotional Intelligence in Applied Settings: Approaches to Its Theoretical Model, Measurement, and Application by Melissa Ramdas Pdf

Author : Costa, Vânia,Costa, Carlos
Publisher : IGI Global
Page : 312 pages
File Size : 55,5 Mb
Release : 2022-04-08
Category : Business & Economics
ISBN : 9781799892878

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Sustainability and Competitiveness in the Hospitality Industry by Costa, Vânia,Costa, Carlos Pdf

The hospitality industry is one of the most significant drivers of economic growth and socioeconomic advances in both developed and developing countries. This industry contributes directly to gross domestic product, job creation, income level, destination expansion, and economic development. Forecasts for 2020 indicated a promising year was ahead for this industry, but the COVID-19 pandemic had a catastrophic impact. Hospitality companies are experiencing one of the biggest, unprecedented crises to date, and experts must now rethink strategies to ensure these businesses’ recovery. Sustainability and Competitiveness in the Hospitality Industry focuses on complex issues from a hotel industry perspective. It surveys existing research by reflecting on the pandemic’s impacts and generates scenarios for how to strengthen business structures. Covering a wide range of topics such as digital hospitality and tourism products, this reference work is ideal for managers, business professionals, entrepreneurs, practitioners, researchers, academicians, instructors, and students.

Author : Vicky Katsoni
Publisher : Springer Nature
Page : 693 pages
File Size : 50,7 Mb
Release : 2023-05-26
Category : Business & Economics
ISBN : 9783031294266

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Tourism, Travel, and Hospitality in a Smart and Sustainable World by Vicky Katsoni Pdf

This book features the second volume of the proceedings of the 9th International Conference of the International Association of Cultural and Digital Tourism (IACuDiT). Held at the Syros Island in Greece in September 2022, the conference's lead theme was ‘Tourism, Travel, and Hospitality in a Smart and Sustainable World’. With a full appreciation of the contributions made by numerous writers toward the progress in tourism research, this book presents a critical academic discourse on sustainable practices in a smart tourism context, stimulating future debates and advancing knowledge and understanding in this critical area of knowledge. It also puts emphasis on the knowledge economy and smart destinations notion. It enacts new modes of tourism management and development and presents chapters on cultural heritage tourism, emerging technologies and tourism consumer behaviour, such as tourism education, location-based services, Internet of Things, smart cities, mobile services, gamification, digital collections and the virtual visitor, social media, social networking, and augmented reality.

Author : John J. Sosik,Dongil Jung
Publisher : Routledge
Page : 592 pages
File Size : 40,6 Mb
Release : 2018-05-24
Category : Psychology
ISBN : 9781351682275

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Full Range Leadership Development by John J. Sosik,Dongil Jung Pdf

It has been more than 30 years since Bernard M. Bass presented an integrated overview of Full Range Leadership Development (FRLD), which has since become the standard for providing leadership training around the world in business, military, religious, and educational contexts. This book teaches how to use FRLD to grow transformational leaders in organizations. Organizations that support and develop transformational leadership at all levels are more productive and profitable, attract and retain top notch talent, promote creativity and innovation, garner trust and commitment from employees, leverage sustainability and workplace safety efforts, and are strategically positioned to respond well to uncertainties and changes in the market. Retaining the conversational style of the first edition, this second edition contains several new features, such as: updated leader profiles and leadership examples, including more international cases; expanded discussion of gender diversity and leadership in teams; and new Summary Questions and Reflective Exercises. The book’s practical action steps make it of use to both practitioners and students and well-suited as a core leadership textbook or supplement in leadership development courses.

Author : Stanislav Ivanov,Craig Webster
Publisher : Emerald Group Publishing
Page : 361 pages
File Size : 44,7 Mb
Release : 2019-10-14
Category : Business & Economics
ISBN : 9781787566897

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Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by Stanislav Ivanov,Craig Webster Pdf

Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Author : Sharma, Dipanker,Bhardwaj, Bhawana,Dhiman, Mohinder Chand
Publisher : IGI Global
Page : 471 pages
File Size : 40,8 Mb
Release : 2023-12-18
Category : Business & Economics
ISBN : 9798369319031

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Leveraging AI and Emotional Intelligence in Contemporary Business Organizations by Sharma, Dipanker,Bhardwaj, Bhawana,Dhiman, Mohinder Chand Pdf

Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.

Author : David Guralnick,Michael E. Auer,Antonella Poce
Publisher : Springer Nature
Page : 451 pages
File Size : 45,8 Mb
Release : 2021-11-12
Category : Technology & Engineering
ISBN : 9783030906771

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Innovations in Learning and Technology for the Workplace and Higher Education by David Guralnick,Michael E. Auer,Antonella Poce Pdf

This book covers the topics such as online learning methodologies, case studies, new technologies in learning (such as virtual reality, augmented reality, holograms, and artificial intelligence), adaptive learning, and project-based learning. New technologies provide us with new opportunities to create new learning experiences, leveraging research from a variety of disciplines along with imagination and creativity. The Learning Ideas Conference was created to bring researchers, practitioners, and others together to discuss, innovate, and create. The Learning Ideas Conference 2021 was the 14th annual conference and the first under its new name (following on its predecessors, the International Conference on E-Learning in the Workplace and the International Conference on Interactive Collaborative and Blended Learning). The conference was held online from June 14-18, 2021, and included two special tracks: The ALICE (Adaptive Learning via Interactive, Collaborative and Emotional Approaches) Special Track and a track entitled Building a University of Tomorrow, from the Xi'an Jiaotong-Liverpool University (XJTLU) in China. The papers included in this book may be of interest to researchers in pedagogy and learning theory, university faculty members and administrators, learning and development specialists, user experience designers, and others.