Handbook Of Research On Ai And Machine Learning Applications In Customer Support And Analytics

Author : Hossain, Md Shamim,Ho, Ree Chan,Trajkovski, Goran
Publisher : IGI Global
Page : 445 pages
File Size : 46,8 Mb
Release : 2023-05-02
Category : Computers
ISBN : 9781668471074

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Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics by Hossain, Md Shamim,Ho, Ree Chan,Trajkovski, Goran Pdf

In the modern data-driven era, artificial intelligence (AI) and machine learning (ML) technologies that allow a computer to mimic intelligent human behavior are essential for organizations to achieve business excellence and assist organizations in extracting useful information from raw data. AI and ML have existed for decades, but in the age of big data, this sort of analysis is in higher demand than ever, especially for customer support and analytics. The Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics investigates the applications of AI and ML and how they can be implemented to enhance customer support and analytics at various levels of organizations. This book is ideal for marketing professionals, managers, business owners, researchers, practitioners, academicians, instructors, university libraries, and students, and covers topics such as artificial intelligence, machine learning, supervised learning, deep learning, customer sentiment analysis, data mining, neural networks, and business analytics.

Author : Chkoniya, Valentina
Publisher : IGI Global
Page : 653 pages
File Size : 49,5 Mb
Release : 2021-06-25
Category : Computers
ISBN : 9781799869863

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Handbook of Research on Applied Data Science and Artificial Intelligence in Business and Industry by Chkoniya, Valentina Pdf

The contemporary world lives on the data produced at an unprecedented speed through social networks and the internet of things (IoT). Data has been called the new global currency, and its rise is transforming entire industries, providing a wealth of opportunities. Applied data science research is necessary to derive useful information from big data for the effective and efficient utilization to solve real-world problems. A broad analytical set allied with strong business logic is fundamental in today’s corporations. Organizations work to obtain competitive advantage by analyzing the data produced within and outside their organizational limits to support their decision-making processes. This book aims to provide an overview of the concepts, tools, and techniques behind the fields of data science and artificial intelligence (AI) applied to business and industries. The Handbook of Research on Applied Data Science and Artificial Intelligence in Business and Industry discusses all stages of data science to AI and their application to real problems across industries—from science and engineering to academia and commerce. This book brings together practice and science to build successful data solutions, showing how to uncover hidden patterns and leverage them to improve all aspects of business performance by making sense of data from both web and offline environments. Covering topics including applied AI, consumer behavior analytics, and machine learning, this text is essential for data scientists, IT specialists, managers, executives, software and computer engineers, researchers, practitioners, academicians, and students.

Author : Solanki, Arun,Kumar, Sandeep,Nayyar, Anand
Publisher : IGI Global
Page : 674 pages
File Size : 43,7 Mb
Release : 2019-12-13
Category : Computers
ISBN : 9781522596455

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Handbook of Research on Emerging Trends and Applications of Machine Learning by Solanki, Arun,Kumar, Sandeep,Nayyar, Anand Pdf

As today’s world continues to advance, Artificial Intelligence (AI) is a field that has become a staple of technological development and led to the advancement of numerous professional industries. An application within AI that has gained attention is machine learning. Machine learning uses statistical techniques and algorithms to give computer systems the ability to understand and its popularity has circulated through many trades. Understanding this technology and its countless implementations is pivotal for scientists and researchers across the world. The Handbook of Research on Emerging Trends and Applications of Machine Learning provides a high-level understanding of various machine learning algorithms along with modern tools and techniques using Artificial Intelligence. In addition, this book explores the critical role that machine learning plays in a variety of professional fields including healthcare, business, and computer science. While highlighting topics including image processing, predictive analytics, and smart grid management, this book is ideally designed for developers, data scientists, business analysts, information architects, finance agents, healthcare professionals, researchers, retail traders, professors, and graduate students seeking current research on the benefits, implementations, and trends of machine learning.

Author : Sathiyamoorthi Velayutham
Publisher : IGI Global, Engineering Science Reference
Page : 0 pages
File Size : 52,7 Mb
Release : 2019-08-23
Category : Computers
ISBN : 1522599053

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Handbook of Research on Applications and Implementations of Machine Learning Techniques by Sathiyamoorthi Velayutham Pdf

"This book examines the practical applications and implementation of various machine learning techniques in various fields such as agriculture, medical, image processing, and networking"--

Author : Masengu, Reason,Chiwaridzo, Option Takunda,Dube, Mercy,Ruzive, Benson
Publisher : IGI Global
Page : 515 pages
File Size : 51,7 Mb
Release : 2024-04-22
Category : Business & Economics
ISBN : 9798369321669

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AI-Driven Marketing Research and Data Analytics by Masengu, Reason,Chiwaridzo, Option Takunda,Dube, Mercy,Ruzive, Benson Pdf

The surge in technological advancements, coupled with the exponential growth of data, has left marketers grappling with the need for a paradigm shift. The once-established methods of consumer engagement are now overshadowed by the complexities of the digital age, demanding a profound understanding of artificial intelligence (AI) and data analytics. The gap between academic knowledge and practical applications in the field of marketing has widened, leaving industry professionals, educators, and students seeking a comprehensive resource to navigate the intricacies of this transformative era. AI-Driven Marketing Research and Data Analytics is a groundbreaking book that serves as a beacon for marketers, educators, and industry leaders alike. With a keen focus on the symbiotic relationship between AI, data analytics, and marketing research, this book bridges the gap between theory and practice. It not only explores the historical evolution of marketing but also provides an innovative examination of how AI and data analytics are reshaping the landscape. Through real-time case studies, ethical considerations, and in-depth insights, the book offers a holistic solution to the challenges faced by marketing professionals in the digital age.

Author : Sun, Zhaohao,Wu, Zhiyou
Publisher : IGI Global
Page : 425 pages
File Size : 50,5 Mb
Release : 2022-03-11
Category : Computers
ISBN : 9781799890188

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Handbook of Research on Foundations and Applications of Intelligent Business Analytics by Sun, Zhaohao,Wu, Zhiyou Pdf

Intelligent business analytics is an emerging technology that has become a mainstream market adopted broadly across industries, organizations, and geographic regions. Intelligent business analytics is a current focus for research and development across academia and industries and must be examined and considered thoroughly so businesses can apply the technology appropriately. The Handbook of Research on Foundations and Applications of Intelligent Business Analytics examines the technologies and applications of intelligent business analytics and discusses the foundations of intelligent analytics such as intelligent mining, intelligent statistical modeling, and machine learning. Covering topics such as augmented analytics and artificial intelligence systems, this major reference work is ideal for scholars, engineers, professors, practitioners, researchers, industry professionals, academicians, and students.

Author : Musiolik, Thomas Heinrich,Rodriguez, Raul Villamarin,Kannan, Hemachandran
Publisher : IGI Global
Page : 464 pages
File Size : 54,5 Mb
Release : 2024-05-13
Category : Business & Economics
ISBN : 9798369344545

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Enhancing and Predicting Digital Consumer Behavior with AI by Musiolik, Thomas Heinrich,Rodriguez, Raul Villamarin,Kannan, Hemachandran Pdf

Understanding consumer behavior in today's digital landscape is more challenging than ever. Businesses must navigate a sea of data to discern meaningful patterns and correlations that drive effective customer engagement and product development. However, the ever-changing nature of consumer behavior presents a daunting task, making it difficult for companies to gauge the wants and needs of their target audience accurately. Enhancing and Predicting Digital Consumer Behavior with AI offers a comprehensive solution to this pressing issue. A strong focus on concepts, theories, and analytical techniques for tracking consumer behavior changes provides the roadmap for businesses to navigate the complexities of the digital age. By covering topics such as digital consumers, emotional intelligence, and data analytics, this book serves as a timely and invaluable resource for academics and practitioners seeking to understand and adapt to the evolving landscape of consumer behavior.

Author : Srivastava, Pramod Kumar,Yadav, Ashok Kumar
Publisher : IGI Global
Page : 315 pages
File Size : 55,6 Mb
Release : 2024-03-22
Category : Computers
ISBN : 9798369310632

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Methodologies, Frameworks, and Applications of Machine Learning by Srivastava, Pramod Kumar,Yadav, Ashok Kumar Pdf

Technology is constantly evolving, and machine learning is positioned to become a pivotal tool with the power to transform industries and revolutionize everyday life. This book underscores the urgency of leveraging the latest machine learning methodologies and theoretical advancements, all while harnessing a wealth of realistic data and affordable computational resources. Machine learning is no longer confined to theoretical domains; it is now a vital component in healthcare, manufacturing, education, finance, law enforcement, and marketing, ushering in an era of data-driven decision-making. Academic scholars seeking to unlock the potential of machine learning in the context of Industry 5.0 and advanced IoT applications will find that the groundbreaking book, Methodologies, Frameworks, and Applications of Machine Learning, introduces an unmissable opportunity to delve into the forefront of modern research and application. This book offers a wealth of knowledge and practical insights across a wide array of topics, ranging from conceptual frameworks and methodological approaches to the application of probability theory, statistical techniques, and machine learning in domains as diverse as e-government, healthcare, cyber-physical systems, and sustainable development, this comprehensive guide equips you with the tools to navigate the complexities of Industry 5.0 and the Internet of Things (IoT).

Author : Gupta, Brij B.,Colace, Francesco
Publisher : IGI Global
Page : 530 pages
File Size : 52,7 Mb
Release : 2023-11-27
Category : Computers
ISBN : 9798369300008

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Handbook of Research on AI and ML for Intelligent Machines and Systems by Gupta, Brij B.,Colace, Francesco Pdf

The Handbook of Research on AI and ML for Intelligent Machines and Systems offers a comprehensive exploration of the pivotal role played by artificial intelligence (AI) and machine learning (ML) technologies in the development of intelligent machines. As the demand for intelligent machines continues to rise across various sectors, understanding the integration of these advanced technologies becomes paramount. While AI and ML have individually showcased their capabilities in developing robust intelligent machine systems and services, their fusion holds the key to propelling intelligent machines to a new realm of transformation. By compiling recent advancements in intelligent machines that rely on machine learning and deep learning technologies, this book serves as a vital resource for researchers, graduate students, PhD scholars, faculty members, scientists, and software developers. It offers valuable insights into the key concepts of AI and ML, covering essential security aspects, current trends, and often overlooked perspectives that are crucial for achieving comprehensive understanding. It not only explores the theoretical foundations of AI and ML but also provides guidance on applying these techniques to solve real-world problems. Unlike traditional texts, it offers flexibility through its distinctive module-based structure, allowing readers to follow their own learning paths.

Author : Bansal, Rohit,Ngah, Abdul Hafaz,Chakir, Aziza,Pruthi, Nishita
Publisher : IGI Global
Page : 370 pages
File Size : 40,6 Mb
Release : 2024-01-24
Category : Business & Economics
ISBN : 9798369308165

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Leveraging ChatGPT and Artificial Intelligence for Effective Customer Engagement by Bansal, Rohit,Ngah, Abdul Hafaz,Chakir, Aziza,Pruthi, Nishita Pdf

Academic scholars find themselves confronted with a formidable challenge: staying abreast of the ever-evolving landscape of Artificial Intelligence(AI). The intricate interplay between AI and its profound impact on various facets of society, including customer engagement, remains an enigma for many. This knowledge gap not only hampers their ability to contribute meaningfully to their fields but also leaves them trailing behind the dynamic developments taking place in industries worldwide. As AI continues to reshape the business environment, it becomes imperative for academia to bridge this chasm between theory and practice. Leveraging ChatGPT and Artificial Intelligence for Effective Customer Engagement is an effective solution to the pressing problem at hand. With meticulous clarity, it unravels the complexities of ChatGPT, an innovative AI technology, and its revolutionary potential in the realm of customer engagement. It offers a lifeline to academic scholars seeking to navigate the uncharted territory of AI, providing them with an in-depth understanding of how ChatGPT can reshape customer interactions.

Author : Harish Sharma
Publisher : Springer Nature
Page : 495 pages
File Size : 50,8 Mb
Release : 2024-06-18
Category : Electronic
ISBN : 9789819984763

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Artificial Intelligence: Theory and Applications by Harish Sharma Pdf

Author : Gharoie Ahangar, Reza,Napier, Mark
Publisher : IGI Global
Page : 338 pages
File Size : 43,9 Mb
Release : 2023-08-08
Category : Business & Economics
ISBN : 9781668483886

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Advancement in Business Analytics Tools for Higher Financial Performance by Gharoie Ahangar, Reza,Napier, Mark Pdf

The relentless growth of data in financial markets has boosted the demand for more advanced analytical tools to facilitate and improve financial planning. The ability to constructively use this data is limited for managers and investors without the proper theoretical support. Within this context, there is an unmet demand for combining analytical finance methods with business analytics topics to inform better investment decisions. Advancement in Business Analytics Tools for Higher Financial Performance explores the financial applications of business analytics tools that can help financial managers and investors to better understand financial theory and improve institutional investment practices. This book explores the value extraction process using more accurate financial data via business analytical tools to help investors and portfolio managers develop more modern financial planning processes. Covering topics such as financial markets, investment analysis, and statistical tools, this book is ideal for accountants, data analysts, researchers, students, business professionals, academicians, and more.

Author : Kumar, Pawan,Kumar, Sunil,Verma, Rajesh,Dadwal, Sumesh
Publisher : IGI Global
Page : 386 pages
File Size : 52,6 Mb
Release : 2024-04-29
Category : Business & Economics
ISBN : 9798369313442

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Convergence of Human Resources Technologies and Industry 5.0 by Kumar, Pawan,Kumar, Sunil,Verma, Rajesh,Dadwal, Sumesh Pdf

Through a combination of rapid technological advancement and the ongoing digital revolution, the role of Human Resources (HR) in shaping organizational trajectories has seen unprecedented growth. The amalgamation of digital HR technologies and the advent of Industry 5.0 pose both exceptional opportunities and formidable challenges, especially for developing economies grappling with resource constraints and skill gaps. These nations stand at a crossroads, where leveraging digital HR technologies becomes imperative for bolstering their competitive edge in the global arena. The book Convergence of Human Resources Technologies and Industry 5.0 undertakes a comprehensive exploration of the impacts, implementation, and repercussions of digital HR technologies within the framework of Industry 5.0 in developing economies. Bridging the gap between theory and practice, it employs a comprehensive approach encompassing theoretical frameworks, empirical investigations, and practical insights from both academia and industry. By offering tangible takeaways, and approaches, it equips readers to adeptly harness the power of digital HR technologies, enabling organizations to thrive in the era of Industry 5.0. Designed for HR professionals, executives, managers, researchers, policymakers, and students, this book delves into critical topics such as understanding the notion of Industry 5.0 in developing economies, exploring the transformative potential of digital HR technologies, and addressing challenges associated with their implementation.

Author : Nair, Arjun J.,Manohar, Sridhar,Mittal, Amit,Ahmed, Wasim
Publisher : IGI Global
Page : 348 pages
File Size : 53,6 Mb
Release : 2024-04-05
Category : Business & Economics
ISBN : 9798369322772

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Balancing Automation and Human Interaction in Modern Marketing by Nair, Arjun J.,Manohar, Sridhar,Mittal, Amit,Ahmed, Wasim Pdf

In modern marketing, a pivotal challenge has surfaced - finding the delicate balance between automation and human interaction. This challenge stems from the rapid advancement of artificial intelligence (AI) technologies, which, while promising unparalleled efficiency and innovation, also lack the personal touch inherent in traditional marketing. As AI gains prominence, marketers grapple with integrating automated processes while preserving the authenticity and emotional resonance that human engagement brings. Balancing Automation and Human Interaction in Modern Marketing positions itself as a guiding force in achieving balance amid the changing marketing landscape. Within the pages of this book lies a comprehensive exploration of contemporary marketing challenges centered on striking the right balance between automation and human interaction. The quest for optimal equilibrium threads through topics such as elevating customer experiences, scalable personalization through AI, emotional intelligence in marketing, and the critical role of human-centered design. By addressing these challenges head-on, the book provides practical advice for implementing AI in marketing but positions ethics at the forefront. It advocates for responsible AI-driven marketing, fostering trust, and ensuring that the human touch remains a cornerstone of brand-consumer relationships.

Author : Russ, Meir
Publisher : IGI Global
Page : 390 pages
File Size : 43,6 Mb
Release : 2023-06-26
Category : Business & Economics
ISBN : 9781668458617

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Cases on Enhancing Business Sustainability Through Knowledge Management Systems by Russ, Meir Pdf

Artificial intelligence (AI) is becoming a reality for pioneering organizations while they are facing complex and multifaceted aspects of business sustainability with ambiguous and changing ethical norms and vague or nonexistent legislation. The first quarter of the 21st century was identified as the beginning of the continuous, ongoing, and accelerating wave of simultaneous general purpose technologies revolutions causing accelerated shrinkage of the half-life of knowledge. Cases on Enhancing Business Sustainability Through Knowledge Management Systems presents teaching case studies exploring the formulation and implementation of knowledge management systems (KMS) in organizations. Covering topics such as automation, machine learning, and socio-ecological innovation, this case book is an essential resource for business leaders and managers, IT managers, entrepreneurs, government officials, computer scientists, students and educators of higher education, librarians, researchers, and academicians.