Healthcare Service Management

Author : Li Tao,Jiming Liu
Publisher : Springer
Page : 168 pages
File Size : 40,9 Mb
Release : 2019-05-08
Category : Computers
ISBN : 9783030153854

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Healthcare Service Management by Li Tao,Jiming Liu Pdf

Healthcare service systems are of profound importance in promoting the public health and wellness of people. This book introduces a data-driven complex systems modeling approach (D2CSM) to systematically understand and improve the essence of healthcare service systems. In particular, this data-driven approach provides new perspectives on health service performance by unveiling the causes for service disparity, such as spatio-temporal variations in wait times across different hospitals. The approach integrates four methods -- Structural Equation Modeling (SEM)-based analysis; integrated projection; service management strategy design and evaluation; and behavior-based autonomy-oriented modeling -- to address respective challenges encountered in performing data analytics and modeling studies on healthcare services. The thrust and uniqueness of this approach lies in the following aspects: Ability to explore underlying complex relationships between observed or latent impact factors and service performance. Ability to predict the changes and demonstrate the corresponding dynamics of service utilization and service performance. Ability to strategically manage service resources with the adaptation of unpredictable patient arrivals. Ability to figure out the working mechanisms that account for certain spatio-temporal patterns of service utilization and performance. To show the practical effectiveness of the proposed systematic approach, this book provides a series of pilot studies within the context of cardiac care in Ontario, Canada. The exemplified studies have unveiled some novel findings, e.g., (1) service accessibility and education may relieve the pressure of population size on service utilization; (2) functionally coupled units may have a certain cross-unit wait-time relationship potentially because of a delay cascade phenomena; (3) strategically allocating time blocks in operating rooms (ORs) based on a feedback mechanism may benefit OR utilization; (4) patients’ and hospitals’ autonomous behavior, and their interactions via wait times may bear the responsible for the emergence of spatio-temporal patterns observed in the real-world cardiac care system. Furthermore, this book presents an intelligent healthcare decision support (iHDS) system, an integrated architecture for implementing the data-driven complex systems modeling approach to developing, analyzing, investigating, supporting and advising healthcare related decisions. In summary, this book provides a data-driven systematic approach for addressing practical decision-support problems confronted in healthcare service management. This approach will provide policy makers, researchers, and practitioners with a practically useful way for examining service utilization and service performance in various ``what-if" scenarios, inspiring the design of effectiveness resource-allocation strategies, and deepening the understanding of the nature of complex healthcare service systems.

Author : Marie Eloïse Muller,Marie Muller,Marthie Bezuidenhout,Karien Jooste
Publisher : Juta and Company Ltd
Page : 580 pages
File Size : 53,8 Mb
Release : 2006
Category : Health facilities
ISBN : 0702171638

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Health Care Service Management by Marie Eloïse Muller,Marie Muller,Marthie Bezuidenhout,Karien Jooste Pdf

This comprehensive management manual brings together a holistic philosophy of health care, an overview of good business practices, and guidelines for compliance to national and international hospital accreditation standards. Chapters cover conceptual frameworks for health service delivery, strategic planning, good governance, financial management, human resource management, and continuous quality improvement. The philosophy of Ubuntu, the African notion that everyone in a community is responsible for the welfare of its members, is also discussed as a necessary consideration in all heath care decisions.

Author : KARIEN. JOOSTE
Publisher : Unknown
Page : 128 pages
File Size : 48,8 Mb
Release : 2021
Category : Electronic
ISBN : 1485129125

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HEALTHCARE SERVICE MANAGEMENT. by KARIEN. JOOSTE Pdf

Author : Wickramasinghe, Nilmini
Publisher : IGI Global
Page : 825 pages
File Size : 42,5 Mb
Release : 2016-08-23
Category : Medical
ISBN : 9781522509219

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Handbook of Research on Healthcare Administration and Management by Wickramasinghe, Nilmini Pdf

Effective healthcare delivery is a vital concern for citizens and communities across the globe. The numerous facets of this industry require constant re-evaluation and optimization of management techniques. The Handbook of Research on Healthcare Administration and Management is a pivotal reference source for the latest scholarly material on emerging strategies and methods for delivering optimal healthcare opportunities and solutions. Highlighting issues relating to decision making, process optimization, and technological applications, this book is ideally designed for policy makers, administrators, students, professionals, and researchers interested in achieving superior healthcare solutions.

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 296 pages
File Size : 42,9 Mb
Release : 2016-12-16
Category : Medical
ISBN : 9783319464121

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Service Business Model Innovation in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.

Author : Jonathon S. Rakich,Beaufort B. Longest,Kurt Darr
Publisher : Unknown
Page : 492 pages
File Size : 49,6 Mb
Release : 1987
Category : Medical
ISBN : UOM:49015000007105

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Cases in Health Services Management by Jonathon S. Rakich,Beaufort B. Longest,Kurt Darr Pdf

Author : S. W. Booyens
Publisher : Juta and Company Ltd
Page : 308 pages
File Size : 46,5 Mb
Release : 2008
Category : Health facilities
ISBN : 070217730X

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Introduction to Health Services Management by S. W. Booyens Pdf

Ideal for all students studying first-level health services management, this invaluable all-in-one resource describes the environmental factors that affect health services, policy, and planning; the organization of services at the macro and micro level; and other issues such as staff absenteeism and management.

Author : S. W. Booyens
Publisher : Unknown
Page : 0 pages
File Size : 51,8 Mb
Release : 2001
Category : Health facilities
ISBN : 0702155608

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Introduction to Health Services Management by S. W. Booyens Pdf

This medical management guide details the functions of the first-level nurse manager in charge of a nursing unit in a hospital, community health-care clinic, or any other health-care facility. Essays from II health-care professionals offer comprehensive information on the environmental factors affecting the health services, philosophical principles of health-care delivery, and organization of services on both the macro- and micro-level. General control, quality control, supervision, financial management, and policy formation are covered.

Author : Buchbinder,Nancy H. Shanks
Publisher : Jones & Bartlett Publishers
Page : 705 pages
File Size : 55,9 Mb
Release : 2016-03-28
Category : Medical
ISBN : 9781284081015

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Introduction to Health Care Management by Buchbinder,Nancy H. Shanks Pdf

This concise, reader-friendly, introductory healthcare management text covers a wide variety of healthcare settings, from hospitals to nursing homes and clinics. Filled with examples to engage the reader’s imagination, the important issues in healthcare management, such as ethics, cost management, strategic planning and marketing, information technology, and human resources, are all thoroughly covered.

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 535 pages
File Size : 44,5 Mb
Release : 2018-12-28
Category : Medical
ISBN : 9783030007492

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Service Design and Service Thinking in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Author : Kieran Walshe,Judith Smith
Publisher : McGraw-Hill Education (UK)
Page : 464 pages
File Size : 54,5 Mb
Release : 2017-10-27
Category : Medical
ISBN : 9780335263530

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Healthcare Management by Kieran Walshe,Judith Smith Pdf

This popular book is written by leading experts in the field and covers all the key aspects of healthcare management. Written with healthcare managers, professionals and students in mind, it provides an accessible and evidence-based guide to healthcare systems, services, organizations and management. Key areas covered include: • Structure and delivery of healthcare services in the international context, including mental health, acute care, primary care, chronic disease and integrated care • Allocating resources for healthcare: setting and managing priorities • Health technologies, research and innovation • Global health policy: governing health systems across borders • Patient and public involvement in healthcare • Healthcare governance and performance This third edition has been significantly rewritten, with 10 new contributors and a new chapter structure designed to better support learning, practical application and further study. In addition, there is a more international focus and each chapter includes new case studies giving global examples of health systems and services, new and updated learning activities to encourage application to your own organization, and a range of links to useful online resources. Healthcare Management is essential research-based reading for students, teachers and healthcare professionals involved in management, research and health policy making. “Walshe and Smith have assembled an invaluable introduction to healthcare management and health systems. With their fellow authors, they provide a comprehensive review of a range of issues related to the funding and provision of care, and how services are organised and managed. Now in its third edition, Healthcare Management has been updated and revised to meet the needs of teachers and students alike.” Professor Chris Ham, Chief Executive, The King’s Fund, UK "This book covers the main areas of knowledge which managers need, and gives tools for thinking and empirical examples relevant to current challenges. Evidence based management might not always be possible, but this book gives a way for a manager to become research-informed and therefore more effective. This third edition of the book is even more relevant internationally and improved to help readers apply the ideas to their situation.” Professor John Øvretveit, Director of Research, LIME/MMC, The Karolinska Institute, Sweden “No-one learns to be a manager in a classroom or from a book, but books that take this disclaimer as their starting point are indispensable. Walshe and Smith (and their fellow authors) invite their audience (healthcare managers, healthcare policy makers and postgraduate students, taking courses in healthcare management) to critically combine experiential learning with academic learning and to acquire knowledge from both practice and theory. By doing so, they have found the third way between the advocates of evidence-based management and their criticasters.” Dr. Jan-Kees Helderman, Associate Professor in Public Administration, Institute for Management Research, Radboud University, Nijmegen, the Netherlands

Author : Health Administration Press
Publisher : Unknown
Page : 430 pages
File Size : 40,9 Mb
Release : 2001
Category : Business & Economics
ISBN : UOM:49015002584200

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Back to Basics by Health Administration Press Pdf

Author : M. G. Harris,Mary G. Harris
Publisher : Elsevier Australia
Page : 534 pages
File Size : 40,6 Mb
Release : 2006
Category : Employees
ISBN : 0729537595

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Managing Health Services by M. G. Harris,Mary G. Harris Pdf

Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.

Author : Kurt Darr
Publisher : Unknown
Page : 0 pages
File Size : 40,9 Mb
Release : 2018-10-19
Category : Medical
ISBN : 1938870794

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Ethics in Health Services Management by Kurt Darr Pdf

The ethical dimensions of managing healthcare services are often daunting, but the sixth edition of this highly regarded text provides the principles to educate students and guide practitioners as they strive to make the "right" decisions. From historical to contemporary examples, readers learn essential steps to effectively identify and solve ethical problems. More than 75 case studies and vignettes allow opportunities to analyze and apply ethical decision making across a range of care delivery settings and topics, including patient autonomy, end-of-life decisions, consent for treatment, resource allocation, whistle-blowing, confidentiality, and more. An extensive index helps readers locate and explore specific topics. The most comprehensive book on health services ethics, this text is indispensable for education in health services organization and management, strategic planning, finance, marketing, and nursing administration.

Author : Hari Singh
Publisher : Taylor & Francis
Page : 283 pages
File Size : 49,5 Mb
Release : 2017-12-15
Category : Business & Economics
ISBN : 9781351582391

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Essentials of Management for Healthcare Professionals by Hari Singh Pdf

Medical care is an industry and private providers and hospitals are the major service providers. They operate on business principles. Hospitals are getting highly specialized and complex. The diagnostics and therapeutics are technology intensive. Private establishments have to compete with one another to remain in business. They strive to induct the best talent and latest technical know-how, resulting in ever-increasing costs to patients. Patients, who pay high charges, demand quality as a matter of right. To meet the challenge, hospitals are constrained to bring in professionalism in their systems and services. They appoint qualified professional managers to manage their clinics and hospitals with a view to sparing health professionals to focus on clinical care. Whether right or wrong, ‘management’ is often associated with authority and power. As a result, the medical professionals are reduced to secondary level in some organizations. To retain commanding positions in medical organizations, it has become necessary for the healthcare professionals to learn ‘management’, at least its basics. On the other hand, non-medical managers while managing healthcare services do not get the required cooperation from the medical professionals, as the latter are often secretive and not willing to share medical knowledge. If medical knowledge is demystified, non-medical managers can perform many functions in healthcare organizations proficiently. Both medical and non-medical managers can complement each other in providing quality healthcare services. The book aims to orient clinicians (including physicians and nurses) and other healthcare professionals on the essentials of business management and to familiarize them with management terms and jargon. They can learn to be effective managers besides being health professionals. Similarly, non- medical managers can get familiarized to nuances of clinical care and special managerial requirements of healthcare facilities. They all will be able to relate processes in healthcare settings with the concepts of business management. They can develop expertise on patient relationship management