Hospitality 2 0 Digital Revolution In The Hotel Industry
Hospitality 2 0 Digital Revolution In The Hotel Industry Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Hospitality 2 0 Digital Revolution In The Hotel Industry book. This book definitely worth reading, it is an incredibly well-written.
HOSPITALITY 2.0: Digital Revolution in the Hotel Industry by Ira Vouk Pdf
This book is about the past, present, and future of hospitality. It presents a comprehensive study on the state of the industry by describing the challenges it has been dealing with, major disruptions in the recent years, effects of tech evolution, cloud computing, alternative accommodations and COVID-19, with a glimpse into what the future holds in the next 5-10 years and how we can get there faster and more efficiently. It contains exclusive interviews with industry leaders and technology founders who share their stories about what inspired them to start their companies, how they overcame the challenges presented by the hospitality industry, and how they developed their products into key elements of the hospitality ecosystem. You will also find interviews with companies like Google and AWS where they share their vision on how to move the industry forward through technology and what they are already doing in that area. This book is best suited for: hotel owners and managers, executives of hospitality companies, technology founders, investors, hospitality professors and students as well as anyone else who has an interest in the hospitality industry and shares my passion for its evolution. Regardless of your current experience and knowledge level, you will learn many new things about the industry. At least one ‘Aha!’ moment per chapter is guaranteed.
Tourism, Hospitality and Digital Transformation by Kayhan Tajeddini,Vanessa Ratten,Thorsten Merkle Pdf
Innovation and technological advancements can be disruptive forces, especially for conventional business in the hospitality and tourism industries. This book is timely with its critical examination of such forces and how the two industries should strategize and respond to changes effectively. It examines a wide scope of topics, from environmental scanning, formulation, implementation and evaluation to the way managers make strategy choices for better organizational performance. The book illustrates how companies can re-orient their strategies and appraise the effectiveness of the business; its key competitors; and how they should set business goals through various cases, i.e. different types of hospitality and tourism business from traditional hotels to Airbnb and endeavors to provide strategic conceptual theories with real world application through such case studies.
Digital Transformation of the Hotel Industry by Jorge Marques,Rui Pedro Marques Pdf
The hotel industry has gone through important transformations, not only in terms of management and operation but also in terms of interaction with consumers. Technological development and adaptation to the digital era have been one of the greatest challenges for hotels. This book aims to fill the gap in the literature in this specific area of the tourism sector and contribute to a better understanding of trends and challenges in the hotel industry on a global scale.
Digital Transformation and Hospitality by Zera Schmidt Pdf
"Dive into the Digital Revolution of Hospitality! "Digital Transformation and Hospitality: A Focus on Electronic Service Delivery and Performance of Hotels" is your passport to a world where technology and hospitality blend seamlessly. In this captivating exploration, we unravel the dynamic relationship between the digital age and the art of guest service. Embark on a journey through the evolving landscape of hospitality as we introduce you to the profound changes brought about by digital innovation. Discover how hotels have harnessed the power of electronic service delivery to enhance the guest experience, streamline operations, and stay ahead in the ever-competitive hospitality industry. From the convenience of mobile check-ins to the magic of AI-powered chatbots, this book offers an in-depth look at the technological wonders shaping the guest experience. Explore real-world case studies, success stories, and the challenges faced by the industry as it adapts to this transformative era. As you turn these pages, you'll be inspired by the incredible fusion of human touch with digital prowess. Witness the rise of personalized service through data-driven insights, the transformation of 'accommodation' into 'experience, ' and the evolution of hotels into vibrant hubs of innovation. More than a celebration of the present, this book is a call to action. It reminds us that the journey of digital transformation is ongoing. The world of technology will continue to evolve, and so will guest expectations. By the end, you'll be equipped with a renewed vision of how hospitality can thrive in the digital age. If you're a professional in the hospitality industry, an aspiring hotelier, or simply curious about the exciting fusion of hospitality and technology, "Digital Transformation and Hospitality" is your essential guide to this thrilling new era. Get ready to embrace change, nurture innovation, and navigate the ever-shifting landscape of the digital age in hospitality."
Hospitality Management and Digital Transformation by Richard Busulwa,Nina Evans,Aaron Oh,Moon Kang Pdf
Hospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organizations into a position where they can effectively leverage digital technologies to simultaneously deliver breakthroughs in efficiency, agility, and guest experience. Hospitality Management and Digital Transformation is a much-needed guidebook to digital disruption and transformation for current and prospective hospitality and leisure managers. The book: • Explains digital technology advancements, how they cause disruption, and the implications of this disruption for hospitality and leisure organizations. • Explains the digital business and digital transformation imperative for hospitality and leisure organizations. • Discusses the different digital capabilities required to effectively compete as a digital business. • Discusses the new and/or enhanced roles hospitality and leisure managers need to play in effecting the different digital capabilities, as well as the competencies required to play these roles. • Discusses how hospitality and leisure managers can keep up with digital technology advancements. • Unpacks more than 36 key digital technology advancements, discussing what they are, how they work, and how they can be implemented across the hospitality and leisure industry. This book will be useful for advanced undergraduate and postgraduate students studying strategic management, IT, information systems, or digital business–related courses as part of degrees in hospitality and leisure management; as well as practitioners studying for professional qualifications.
Technology Strategies for the Hospitality Industry by Peter D. Nyheim,Daniel J. Connolly Pdf
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. TECHNOLOGY STRATEGIES FOR THE HOSPITALITY INDUSTRY, 2/e examines technology strategies for the hospitality industry. Exceptionally practical in approach, this edition includes a new chapter on technology in the casino industry and a new chapter on technology for meetings and events. A separate chapter is devoted to planning and investment as students learn what technology exists and how to use it succeed in the hospitality business.
Hotel Sales and Revenue Management Book 2.0 by Carol Verret Pdf
Hotel Sales and Revenue Management Book 2.0 reflects the changes that Web 2.0 has brought to the hotel industry. Web 2.0 represents a seismic shift in how hotel sales, marketers and revenue managers perform their jobs-separating those that will be average and those that will be awesome! The travel and hospitality industry has had an intricate relationship with the internet since the advent of the Online Travel Agencies such as Expedia, Travelocity, etc. Far more than most industries, the impacting Web 2.0 has been swift and become embedded in the fabric of how the hotel industry conducts business. Do the basics still matter? Yes, but the basics have morphed into a new dynamic driven by changes in the buying habits of customers that increasingly use the internet and social media to make their choices. This shift applies to all segments-from the leisure traveler to the sophisticated meeting planner professionals. Understanding this shift, its evolution and applying the new basics, this book provides a handbook for succeeding in a Web 2.0 world. It is an exciting way and creative approach to hotel sales and revenue management!
Is it time for traditional hotels to check out? As one of the world's most established industries, the hotel sector has remained relatively unchanged and unchallenged for decades. Yet traditional hotels have recently come under increasing pressure on two major fronts: from disruptors in the sharing economy such as Airbnb, and by a rising wave of modern consumers who have become re-educated by social media and hotel comparison websites. Can this traditionally slow-moving sector reinvent itself or will it become increasingly marginalized? Is it time for traditional hotels to check out? Increasing numbers of hoteliers believe that traditional hotels are on the brink of a resurgence in popularity. Global hotel chains are catching up to modern trends – adding technologized curation and personalisation to their offerings. In Checking Out, Katherine Doggrell interviews key figures in the hotel industry and draws upon various case studies to explore the ways in which this traditionalist industry can remain relevant in the 21st century. The hotel 'experience' has been redefined, as guests now value fast Wi-Fi and mobile check-ins over room service and mini-fridges. Checking Out is an engaging investigation into the unprecedented challenges that face the hotel sector in the digital era and the strategies that are being employed by its leaders and innovators.
Yearbook of Varna University of Management by Anonim Pdf
Yearbook of Varna University of Management (http://www.vum.bg). It includes articles and reports from the 13th International Scientific Conference on „Modern Science, Business and Education”, July, 03rd-04th, 2017, Varna University of Management, Dobrich campus.
Information Technology in the Hospitality Industry by Martin Peacock Pdf
With the advent of computerization the business practice of the hospitality industry has been affected by information technology, in common with other industries. The information technology revolution has meant wholesale changes and opportunities for the industry. This text examines the nature of these changes in the context of the consumer, looking at hospitality staffing, the strategic role which IT can play, the manager, company culture and future implications.
Digital Transformation in Aviation, Tourism and Hospitality in Southeast Asia by Azizul Hassan,Nor Aida Abdul Rahman Pdf
Technological advances and the drive to digitalize business processes in aviation, tourism, and hospitality have forced the industries to go along with the digital movement. The results are often mixed. This book brings together contributions from leading scholars in the field and explores the digital transformation in these industries in Southeast Asia. The book looks at the impact of digital transformation on the region and the issues and challenges brought about by this transformation. It also addresses trends in the industries from blockchain technology, AI, biometric and mobile technology applications to in-flight catering. It examines the impact of COVID-19 on the industries and how the pandemic has led to businesses adopting new business models. Through the case studies of digital adoptions in the region, readers will gain insights on how the countries have leveraged new technologies and the implementation processes to drive digital transformation. The book aims to help scholars and policy makers understand the digital advances in the industries to better formulate responses in research and policy making and deliver effective digital transformation.
International Tourism and Hospitality in the Digital Age by Anonim Pdf
"This book brings together the best practices for growth, development, and strategic management within the tourism and hospitality industries, highlighting comparative research that explores the cross-cultural contexts and societal implications of tourism"--
Hospitality Information Technology by Galen R. Collins,Cihan Cobanoglu,Anil Bilgihan,Ekaterina Berezina Pdf
New Ninth Edition Now Available! The hospitality industry is quickly becoming automated, leading to greater efficiency, better customer service, and ultimately, increased profits As a result, it is imperative that a person wishing to enter the hospitality business be familiar with the technology propelling it forward This book will help you with this task Hospitality Information Technology: Learning How to Use It discusses a variety of information technologies (eg, mobile, cloud computing, self-service, wireless, social media, etc) that are transforming hospitality businesses, with a special emphasis on restaurant and lodging operations It addresses technical concepts underlying current and future developments in hospitality information technology Current hospitality applications are described and explained in detail, as well as new ones being developed to take advantage of emerging technologies Hospitality Information Technology: Learning How to Use It consists of 12 chapters providing answers to the following important questions: How are computer-based information systems used to empower hospitality organizations? What measures can be taken in preventing computer and network failures, optimizing hardware performance, and minimizing security threats? How are restaurant and lodging applications used for enhancing operational efficiency and effectiveness? What are the mission-critical systems in hotels and restaurants? What are the key steps in constructing and operating an accounting information system and ensuring that data and information are reliable, confidential, secure, and available as needed? How are in-room and guest-facing technologies used in hotel environments impacting guest experiences? Why is social media important to hospitality businesses? How can hospitality businesses use technology to gain a competitive advantage? Why it is important that IT projects are managed efficiently and meet the objectives of stakeholders? How are data mining and analytics used for improving decision making in the hospitality industry? What are the steps and considerations when selecting and implementing hospitality information systems? How are emerging technologies influencing and reshaping hospitality business models? Key changes to the ninth edition include: Chapter 1 Information Systems and Technology: Old areas/new areas addressed include pandemic impact, voice assistant technology, chatbots, virtual agents, artificial intelligence, Internet of Things and Internet of Everything, QR codes, intelligent crowd management, RFID, beacon technology, biometric and contactless technologies, hardware capacities updates (e.g., RAM, storage: HDD/SSD, etc.), monitor technology, 3D printer technology, digital signage, mobile apps, wearable technologies, customer feedback technologies (e.g., HappyOrNot terminals, data visualization, updated figures, etc. Chapter 2 Networks and System Security: Old areas/new areas addressed include pandemic impact, mesh topology, LiFi, 5G networks, WiFi6, update on network components and capacities (e.g., server types: edge), business continuity planning, ransomware, network attacks (e.g., DDoS and IoT), data breaches, personal information privacy and protection, causes of system failure, passwordless authentication, new photographs/updated figures, etc. Chapter 3 Restaurant Technology Systems: Old areas/new areas addressed include pandemic impact, POS hardware/software, mobile and contactless payment systems, enhanced customer satisfaction, tabletop and self-service technologies, QR codes, online reservation systems, table management systems, integration of systems with third party delivery systems, home delivery and online ordering systems, gift card programs, digital menus, new photographs/new and updated figures, etc. Chapter 4 Lodging Technology Systems: Old areas/new areas addressed include hotel loyalty programs, distribution channels (e.g., booking fees), direct and indirect channels, etc.), GDS and OTAs, Blockchain distribution systems, revenue management, baggage handling system, check-in and self-service technologies, new photographs/, etc.. Chapter 5 Accounting Information Systems: Blockchain accounting technology Chapter 6 Guest Centric Technologies: Old areas/new areas addressed include pandemic impact, guestroom technology advancements, guestroom control systems, big data to customize and enhance customer experience., electronic locking technology (e.g., Mobile Key/bluetooth Systems), fire safety and security systems, energy management systems, contactless devices, in-room technology (e.g., Internet access, Wi-Fi/5G, IoT devices: smart windows, mirrors, etc.),new photographs/updated figures. etc. Chapters 9 and 11: Minor updates: Old areas/new areas addressed include data mining and pandemic, systems evaluation, role of technology, RFP, new photograph, etc. Chapter 7 The Internet and Social media. Old areas/new areas addressed included Internet usage and growth, Internet and travel, IoT, search engine optimization and marketing, destination information, transportation, sharing economy platforms, consumer generated media, social media platforms, social media metrics, Internet statistics 2020, etc. Chapter 12 Automation and Robotics in the Hospitality Industry: Old areas/new areas addressed include pandemic impact, self-service technologies, industrial and service robots, deployment of robots in the hospitality industry and other service environments, virtual reality technology, virtual tools, and virtual trips/tourists, conferences, and experiences (e.g., Amazon Explore).
Entrepreneurship and Big Data by Meghna Chhabra,Rohail Hassan,Amjad Shamim Pdf
The digital age has transformed business opportunities and strategies in a resolutely practical and data-driven project universe. This book is a comprehensive and analytical source on entrepreneurship and Big Data that prospective entrepreneurs must know before embarking upon an entrepreneurial journey in this present age of digital transformation. This book provides an overview of the various aspects of entrepreneurship, function, and contemporary forms. It covers a real-world understanding of how the entrepreneurial world works and the required new analytics thinking and computational skills. It also encompasses the essential elements needed when starting an entrepreneurial journey and offers inspirational case studies from key industry leaders. Ideal reading for aspiring entrepreneurs, Entrepreneurship and Big Data: The Digital Revolution is also useful to students, academicians, researchers, and practitioners.
Social Media Marketing in Tourism and Hospitality by Roberta Minazzi Pdf
This book describes ongoing developments in social media within the tourism and hospitality sector, highlighting impacts on both the demand and the supply side. It offers a combination of theory and practice, with discussion of real-life business experiences. The book is divided into three parts, the first of which provides an overview of recent trends in social media and user-generated content, clarifies concepts that are often used in an overlapping way and examines the “digitization of word of mouth” via online networks. The second part analyzes the impacts that social media can have on traveler behavior for each step in the travel process and also on suppliers, highlighting opportunities, threats and strategies. In the third part of the book, future potential trends deriving from the mobile marketing technologies are explored and possible methods for social monitoring by means of key performance indicators are examined. It is considered how engaging customers and prospects by means of social media might increase customer loyalty, foster electronic word-of-mouth communication, and consequently have important effects on corporate sales and revenues. The discussion encompasses methods to measure company performance on each of the social media in order to understand the optimal mix that will support and improve business strategies.
