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Author : Rocco M. Angelo,Andrew Vladimir
Publisher : Unknown
Page : 560 pages
File Size : 54,8 Mb
Release : 1994
Category : Business & Economics
ISBN : IND:30000042838346
Author : Darrell Clifton
Publisher : CRC Press
Page : 334 pages
File Size : 48,8 Mb
Release : 2019-08-08
Category : Business & Economics
ISBN : 9781439874370
A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment provides experience-based, proven methods for preventing and resolving the challenges faced by today's hospitality practitioner. Designed for both novice security professionals and industry veterans in need of a reference, the book covers: Risk assessment, where threats and vulnerabilities are calculated with probabilities to determine risk The security plan, where you decide how to apply various layers of control to mitigate the risks Budgeting: the amount of money available to implement the plan determines the next step Policies: how to document policies into a security manual, training manual, emergency procedures manual, and incident action plan Staffing: scheduling, wages, deployment, and contract security Training, including specialized topics such as use of force and bike patrol Physical security and patrol procedures Alarm and camera systems and various software programs Emergency procedures and response Investigations, interviews, and crime analysis Executive skills: learning from proven leadership styles Ideal for novices and veterans alike, this accessible, reader-friendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them-all the while keeping customers and personnel safe and improving the bottom line.
Author : Chekitan S. Dev
Publisher : Cornell University Press
Page : 191 pages
File Size : 54,8 Mb
Release : 2012-11-01
Category : Business & Economics
ISBN : 9780801465260
In recent years the brand has moved squarely into the spotlight as the key to success in the hospitality industry. Business strategy once began with marketing and incorporated branding as one of its elements; today the brand drives marketing within the larger hospitality enterprise. Not only has it become the chief means of attracting customers, it has, more broadly, become the chief organizing principle for most hospitality organizations. The never-ending quest for market share follows trend after trend, from offering ever more elaborate and sophisticated amenities to the use of social media as a marketing tool—all driven by the preeminence of the brand. Chekitan S. Dev’s award-winning research has appeared in leading journals including Cornell Hospitality Quarterly, Journal of Marketing, and Harvard Business Review. He is the recipient of several major hospitality research and teaching awards. A former corporate executive with Oberoi Hotels & Resorts, he has served corporate, government, education, advisory, and private equity clients in more than forty countries as consultant, seminar leader, keynote speaker and expert witness. Hospitality Branding brings together the most important insights from the author’s many years of research and experience, all in a single, affordably priced volume (available in both print and eBook formats). Skillfully blending the knowledge of recent history, the wisdom of cutting-edge research, and promise of future trends, this book offers hospitality organizations the advice they need to survive and thrive in today’s competitive global business environment.
Author : Rocco M. Angelo,Andrew Vladimir
Publisher : Educational Institute of American Hotel & Motel Association
Page : 598 pages
File Size : 51,8 Mb
Release : 1994
Category : Business & Economics
ISBN : 0866120831
Author : Rocco M Angelo,American Hotel & Lodging Association
Publisher : Pearson Higher Ed
Page : 594 pages
File Size : 55,6 Mb
Release : 2013-05-06
Category : Business & Economics
ISBN : 9780133454239
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. New hospitality management students and employees new to the hospitality industry will benefit from this thorough introduction to the field of hospitality. Hospitality Today, a best-selling textbook, rich with full-color photos and illustrations, provides students with a comprehensive introduction to the many entities that make up the hospitality industry, such as hotels, restaurants, clubs, cruise lines, and casino hotels. They will learn about hospitality careers, the importance of service, and how hotels and restaurants are organized, as well as an overview of today’s hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give students an up-to-date look at the dynamic hospitality field.
Author : Chistine D. Pohl
Publisher : Wm. B. Eerdmans Publishing
Page : 224 pages
File Size : 41,7 Mb
Release : 1999-08-03
Category : Religion
ISBN : 0802844316
For most of church history, hospitality was central to Christian identity. Yet our generation knows little about this rich, life-giving practice.
Author : Frederick Demicco,Marvin J. Cetron,Owen Davies
Publisher : Unknown
Page : 0 pages
File Size : 52,8 Mb
Release : 2019-04-30
Category : Hospitality
ISBN : 152490757X
Focuses on strategy for companies during a time of prosperity and uncertainty. Written in an entrepreneurial and an environmental-scanning approach, this book helps students learn to read and interpret the trends in society that bring opportunity and threats to hospitality firms.
Author : Alastair Williams
Publisher : Routledge
Page : 280 pages
File Size : 44,8 Mb
Release : 2012-05-16
Category : Business & Economics
ISBN : 9781136351174
'Understanding the Hospitality Consumer' presents a unique perspective on consumer behaviour in the hospitality sector. It seeks to focus on the role of consumption in hospitality and to investigate our understanding of its place in the contemporary industry. Taking the view that successful marketing demands focusing on the customer, this text concentrates on understanding and determining customer needs, relevant factors in consumer buying behaviour and the effectiveness of today's marketing techniques. Using industry based case studies and examples 'Understanding the Hospitality Consumer' : * Introduces and explores the role of consumer behaviour theory in the context of hospitality management * Discusses the principles and research of consumer behaviour and illustrates how they are used in the hospitality industry today * Examines the value of consumer behaviour research as applied to the contemporary hospitality industry * Explores the challenges to traditional approaches to consumption posed by the postmodern hospitality consumer The book's targeted focus and practical application ensures that it is well suited for both students and practising managers in the hospitality field.
Author : Chris Sheppardson
Publisher : Business Expert Press
Page : 305 pages
File Size : 42,8 Mb
Release : 2020-10-16
Category : Business & Economics
ISBN : 9781952538551
This book is an introduction to the challenge of modern leadership. Leadership has changed from the traditional perspective to be one which is far broader based, with more expected and asked. Leaders today need to consider their stakeholders, their employees, the communities and society in which they operate, the environment, culture, and trends. The world has changed so much in the last ten years and many are lagging behind in their understanding. At the same time, we are about to witness a change in generations and the question arises as to whether industry is ready to empower and pass on the baton of leadership? The main goals are to help students to understand what will be asked of them as they become leaders. It is aimed to challenge perceptions, thinking, and knowledge. Also, it aims to prepare students to identify how leadership has changed people’s lives and help develop critical thinking about the role of leaders in business and in society.
Author : Stephen Ball,Susan Horner,Kevin Nield
Publisher : Routledge
Page : 215 pages
File Size : 44,7 Mb
Release : 2009-11-04
Category : Business & Economics
ISBN : 9781136414596
This book represents a comprehensive, authoritative and up-to-date analysis of key sectors in the hospitality and tourism industries in China and India, and will address the market's growing need for information on Tourism in China and India. The text will be written in an accessible style drawing on the authors’ wealth of theoretical, educational and industry experience. The text will contain inputs from academic colleagues and commercial contacts from the identified region. Case studies will give real life experiences of hospitality and tourism companies and organisations operating in this region and will include interactive exercises and discussion points.
Author : George Newlands,Allen Smith
Publisher : Routledge
Page : 252 pages
File Size : 49,8 Mb
Release : 2016-07-22
Category : Religion
ISBN : 9781317121213
Exploring the hospitality of God, and its implications for human thought and action, this book examines the concepts of hospitality as cognitive tools for reframing our thinking about God, divine action, and human response in discipleship. Hospitality is imagined as an interactive symbol, changing perspectives and encouraging stable environments of compassionate construction in society. Human rights are of crucial importance to the wellbeing of the people of our planet. But there is a sense in which they will always be an emergency measure, a response to evils as they are happening. The authors argue that a hospitable comparative theology reaches out to bring Christian hospitality into the dialogue of world religions and cultures. It will respect the identity of particular groups and yet will strive for a cosmopolitan sharing of common values. It will respect tradition but also openness to reform and re-imagining. It will encourage convergence and development in a fluid stream of committed hospitalities.
Author : Savita Sharma,Shivam Bhartiya
Publisher : CABI
Page : 126 pages
File Size : 43,6 Mb
Release : 2023-04-27
Category : Business & Economics
ISBN : 9781800621220
This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.
Author : Rocco M. Angelo
Publisher : Unknown
Page : 512 pages
File Size : 44,7 Mb
Release : 2017
Category : Hospitality industry
ISBN : 0866125094
Author : Christine D. Pohl
Publisher : Wm. B. Eerdmans Publishing
Page : 279 pages
File Size : 47,9 Mb
Release : 2024-01-16
Category : Religion
ISBN : 9781467467698
Hospitality is crucial to Christian ministry. To the early Christians, hospitality was central to the gospel mission. This hospitality did not consist of entertaining neighbors, but welcoming the stranger, especially those who could not return the favor. Yet despite urgent need, hospitality has fallen by the wayside. Christine Pohl’s classic work, Making Room, first spoke to this issue in 1999. And it is just as relevant today, with the refugee crisis, the rise in homelessness, and growing loneliness and isolation. This revitalized edition, with a new foreword and afterword by the author, introduces the theology of hospitality to a new generation. Pohl combines rich biblical and historical research with experience in contemporary Christian communities, including the Catholic Worker, L’Abri, Good Works, Inc., and others. Pragmatic and thoughtful, Pohl deals frankly with both the blessings and the boundaries of hospitality. Readers will find a wealth of wisdom to revive authentic hospitality in their ministry.
Author : Kemi Ogunyemi,Ebele Okoye,Omowumi Ogunyemi
Publisher : Springer Nature
Page : 324 pages
File Size : 53,6 Mb
Release : 2022-05-17
Category : Business & Economics
ISBN : 9783030955854
This book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work. Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic. These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.