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Implementing Itsm

Randy A. Steinberg

Author : Randy A. Steinberg
Publisher : Trafford Publishing
Page : 459 pages
File Size : 43,9 Mb
Release : 2014-05-09
Category : Computers
ISBN : 9781490735122

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Implementing Itsm by Randy A. Steinberg Pdf

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Implementing ITSM

Randy A. Steinberg

Author : Randy A. Steinberg
Publisher : Trafford Publishing
Page : 461 pages
File Size : 54,5 Mb
Release : 2014-03-05
Category : Computers
ISBN : 9781490719580

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Implementing ITSM by Randy A. Steinberg Pdf

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

ITIL Small-scale Implementation

Sharon Taylor,Ivor Macfarlane

Author : Sharon Taylor,Ivor Macfarlane
Publisher : The Stationery Office
Page : 116 pages
File Size : 54,6 Mb
Release : 2006-01-26
Category : Business & Economics
ISBN : 0113309805

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ITIL Small-scale Implementation by Sharon Taylor,Ivor Macfarlane Pdf

Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).

Implementing ISO/IEC 20000 Certification: The Roadmap

Jan van Bon,David Clifford

Author : Jan van Bon,David Clifford
Publisher : Van Haren
Page : 214 pages
File Size : 45,7 Mb
Release : 2008-03-03
Category : Education
ISBN : 9789087531966

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Implementing ISO/IEC 20000 Certification: The Roadmap by Jan van Bon,David Clifford Pdf

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Implementing ITIL

Randy A. Steinberg

Author : Randy A. Steinberg
Publisher : Unknown
Page : 0 pages
File Size : 49,8 Mb
Release : 2005
Category : Computer technical support
ISBN : 1412066182

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Implementing ITIL by Randy A. Steinberg Pdf

How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented!" "We will use many of these concepts in our program planning!" "Real, valuable, informative - Great!" "Some great tips for implementing ITIL!" "Very valuable information!"

Implementing IBM Storage Data Deduplication Solutions

Alex Osuna,Eva Balogh,Alexandre Ramos Galante de Carvalho,Rucel F. Javier,Zohar Mann,IBM Redbooks

Author : Alex Osuna,Eva Balogh,Alexandre Ramos Galante de Carvalho,Rucel F. Javier,Zohar Mann,IBM Redbooks
Publisher : IBM Redbooks
Page : 322 pages
File Size : 51,7 Mb
Release : 2011-03-24
Category : Computers
ISBN : 9780738435244

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Implementing IBM Storage Data Deduplication Solutions by Alex Osuna,Eva Balogh,Alexandre Ramos Galante de Carvalho,Rucel F. Javier,Zohar Mann,IBM Redbooks Pdf

Until now, the only way to capture, store, and effectively retain constantly growing amounts of enterprise data was to add more disk space to the storage infrastructure, an approach that can quickly become cost-prohibitive as information volumes continue to grow and capital budgets for infrastructure do not. In this IBM® Redbooks® publication, we introduce data deduplication, which has emerged as a key technology in dramatically reducing the amount of, and therefore the cost associated with storing, large amounts of data. Deduplication is the art of intelligently reducing storage needs through the elimination of redundant data so that only one instance of a data set is actually stored. Deduplication reduces data an order of magnitude better than common data compression techniques. IBM has the broadest portfolio of deduplication solutions in the industry, giving us the freedom to solve customer issues with the most effective technology. Whether it is source or target, inline or post, hardware or software, disk or tape, IBM has a solution with the technology that best solves the problem. This IBM Redbooks publication covers the current deduplication solutions that IBM has to offer: IBM ProtecTIER® Gateway and Appliance IBM Tivoli® Storage Manager IBM System Storage® N series Deduplication

Mastering ITSM

Cybellium Ltd

Author : Cybellium Ltd
Publisher : Cybellium Ltd
Page : 277 pages
File Size : 40,5 Mb
Release : 2023-09-06
Category : Computers
ISBN : 9798859152070

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Mastering ITSM by Cybellium Ltd Pdf

Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.

Introduction to Real ITSM

Rob England

Author : Rob England
Publisher : Lulu.com
Page : 126 pages
File Size : 43,5 Mb
Release : 2008-09-10
Category : Business & Economics
ISBN : 9781409223009

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Introduction to Real ITSM by Rob England Pdf

This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITILÂ®. This book is not about ITIL. Really. Real ITSMâ¢ is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob GrinsellFor more on Real ITSM (and more samples from the book!) come to the Real ITSM website.

ITIL lite

Malcolm Fry,Office of Government Commerce

Author : Malcolm Fry,Office of Government Commerce
Publisher : The Stationery Office
Page : 136 pages
File Size : 51,9 Mb
Release : 2010-03-09
Category : Business & Economics
ISBN : 0113312121

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ITIL lite by Malcolm Fry,Office of Government Commerce Pdf

ITL Lite is aimed at encouraging organizations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organization can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

ITSM Process Assessment Supporting ITIL (TIPA)

Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes

Author : Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes
Publisher : Van Haren
Page : 234 pages
File Size : 43,9 Mb
Release : 2009-12-12
Category : Education
ISBN : 9789087535667

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ITSM Process Assessment Supporting ITIL (TIPA) by Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes Pdf

The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.

IT STRATEGY AND MANAGEMENT, FOURTH EDITION

DUBEY, SANJIVA SHANKAR

Author : DUBEY, SANJIVA SHANKAR
Publisher : PHI Learning Pvt. Ltd.
Page : 460 pages
File Size : 55,8 Mb
Release : 2018-08-01
Category : Business & Economics
ISBN : 9789387472969

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IT STRATEGY AND MANAGEMENT, FOURTH EDITION by DUBEY, SANJIVA SHANKAR Pdf

Businesses are becoming increasingly global, so they need a well-orchestrated IT management strategy to meet the increasing customer expectations and international competition. This concise yet comprehensive edition is designed to prepare students with IT strategy, planning and management with latest management frameworks, researched principles and proven best practices. Besides giving an in-depth study of managing IT as a strategic resource, the book also explains how to prepare an effective plan for implementing IT strategy. Further, it covers the complete lifecycle of IT management encompassing IT projects and program management, IT service management, planning and measuring returns from IT investment, and management of IT-led change in the organization. In addition, it deals with the topics of modern interest such as computer ethics, IPR management, and Indian cyber laws. NEW TO THE EDITION  Includes three new chapters on ‘Business Model Strategies’, ‘Business Process Reengineering and ERP’, and ‘Big Data Analytics Strategy’.  Several case studies in the Indian context to give a practical under-standing of the subject for the readers.  MCQs to help students to test their knowledge. TARGET AUDIENCE • B. Tech (Computer Science) • B.Tech (IT) • M.Sc. (IT) • MBA (PGDM)

Implementing Enterprise Observability for Success

Manisha Agrawal,Karun Krishnannair

Author : Manisha Agrawal,Karun Krishnannair
Publisher : Packt Publishing Ltd
Page : 164 pages
File Size : 46,6 Mb
Release : 2023-06-16
Category : Computers
ISBN : 9781804619131

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Implementing Enterprise Observability for Success by Manisha Agrawal,Karun Krishnannair Pdf

Unlock your organizational potential and scale your business using observability with this information packed guide Purchase of the print or Kindle book includes a free PDF eBook Key Features Learn the principles of identifying stakeholders, tools, and processes necessary for implementing observability Develop strategies to self-sustain the observability journey in the long run Learn with real-life case studies to set up observability for your enterprise Book Description Observability can be implemented in multiple ways within an organization based on the organization's needs. So, it's crucial for organizations to decide whether they need observability and to what extent, what skills and tools will suit them, and how long will it take to implement it. Implementing Enterprise Observability for Success provides a step-by-step approach to help you create an observability strategy, understand the principles behind the creation of the strategy, and logical steps to plan and execute the implementation. You'll learn about observability fundamentals and challenges, the importance of data and analytics along with different tools. Further, you'll discover the various layers from which data should be collected for setting up observability. Through real- life examples distilled from the author's experience in implementing observability at an enterprise level, you'll uncover some of the non-technical & technical drivers of observability like the culture of the organization, the hierarchy of stakeholders, tools at disposal and the willingness to invest. By the end of this book, you'll be well-equipped to plan the observability journey, identify different stakeholders, spot the technology stack required, and lay out an effective plan for organization-wide adoption. What you will learn Understand observability fundamentals from scratch Get to grips with common challenges in implementing observability Segregate organizations according to their size for implementing observability Leverage analytics to better understand the value of collected data Explore best practices from case studies to smoothen your observability journey Understand the Observability Maturity Model and the essential people skills necessary to attain each maturity level Who this book is for This book is for technology leaders, architects, and initiative leads looking to enhance monitoring and/or implementing observability. Engineers, developers, and professionals already working on monitoring and analytics or are responsible for scaling the observability implementation across multiple teams or at an organizational level can also benefit from this book. A deep understanding of monitoring concepts, general knowledge of IT systems and processes along with familiarity with working across various stakeholders is required.

Advances in Usability and User Experience

Tareq Ahram,Christianne Falcão

Author : Tareq Ahram,Christianne Falcão
Publisher : Springer
Page : 982 pages
File Size : 43,6 Mb
Release : 2019-06-12
Category : Technology & Engineering
ISBN : 9783030191351

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Advances in Usability and User Experience by Tareq Ahram,Christianne Falcão Pdf

This book focuses on emerging issues in usability, interface design, human–computer interaction, user experience and assistive technology. It highlights research aimed at understanding human interaction with products, services and systems, and focuses on finding effective approaches for improving user experience. It also discusses key issues in designing and providing assistive devices and services to individuals with disabilities or impairment, to assist mobility, communication, positioning, environmental control and daily living. The book covers modelling as well as innovative design concepts, with a special emphasis on user-centered design, and design for specific populations, particularly the elderly. Virtual reality, digital environments, heuristic evaluation and forms of device interface feedback of (e.g. visual and haptic) are also among the topics covered. Based on the both the AHFE 2019 Conference on Usability & User Experience and the AHFE 2019 Conference on Human Factors and Assistive Technology, held on July 24-28, 2019, Washington D.C., USA, this book reports on cutting-edge findings, research methods and user-centred evaluation approaches.

Ten Steps to ITSM Success

Angelo Esposito

Author : Angelo Esposito
Publisher : IT Governance Publishing
Page : 255 pages
File Size : 52,7 Mb
Release : 2013-02-07
Category : Business & Economics
ISBN : 9781849284578

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Ten Steps to ITSM Success by Angelo Esposito Pdf

Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.

IT STRATEGY AND MANAGEMENT

SANJIVA SHANKAR DUBEY

Author : SANJIVA SHANKAR DUBEY
Publisher : PHI Learning Pvt. Ltd.
Page : 275 pages
File Size : 40,6 Mb
Release : 2010-11-25
Category : Business & Economics
ISBN : 9788120342217

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IT STRATEGY AND MANAGEMENT by SANJIVA SHANKAR DUBEY Pdf

This textbook, now in its second edition, continues to provide a thorough understanding of the concepts and applications of IT strategy and management. The book gives an in-depth study of the information technology as a strategic resource, the need for a strategic approach for its management, and the necessity of its alignment with business strategy. It explains how to prepare an effective plan for the implementation of information strategy. The book also describes how to evaluate the impact of IT on organizations and their workforce, and how to measure returns on IT investment. It also covers recent developments in IT management such as ITIL (Information Technology Infrastructure Library), IT service management, MOF (Microsoft Operations Framework), COBIT, and standards such as ISO 20000 and B527001, which are currently being practised by the industry but need more dissemination in the academic arena. This well-structured and clearly written book is designed for the students of MBA, MCA, BE (IT) and other graduate courses. In addition, IT Professionals who need to update their knowledge continuously for their professional growth will also find the book quite handy. The book has received wide patronage as textbook and reference book by several leading MBA schools and technical universities for courses such as Information Management, MIS, IT/ITES Management, ITSM, and Computers in Management or IT for the Management of Enterprise. What is New to This Edition : Contains an entirely a new chapter on Computer Ethics, Intellectual Property Rights and Cybercrime Incorporates two new cases on Indian Telecom IT: Dream IT, and MG Retail: A Case of Missing “e” in Retail Provides multiple choice questions, with answers, for a better grasp of the concepts discussed

Implementing Itsm

Implementing Itsm by Randy A. Steinberg Pdf

Implementing ITSM by Randy A. Steinberg Pdf

ITIL Small-scale Implementation by Sharon Taylor,Ivor Macfarlane Pdf

Implementing ISO/IEC 20000 Certification: The Roadmap by Jan van Bon,David Clifford Pdf

Implementing ITIL by Randy A. Steinberg Pdf

Implementing IBM Storage Data Deduplication Solutions by Alex Osuna,Eva Balogh,Alexandre Ramos Galante de Carvalho,Rucel F. Javier,Zohar Mann,IBM Redbooks Pdf

Mastering ITSM by Cybellium Ltd Pdf

Introduction to Real ITSM by Rob England Pdf

ITIL lite by Malcolm Fry,Office of Government Commerce Pdf

ITSM Process Assessment Supporting ITIL (TIPA) by Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes Pdf

IT STRATEGY AND MANAGEMENT, FOURTH EDITION by DUBEY, SANJIVA SHANKAR Pdf

Implementing Enterprise Observability for Success by Manisha Agrawal,Karun Krishnannair Pdf

Advances in Usability and User Experience by Tareq Ahram,Christianne Falcão Pdf

Ten Steps to ITSM Success by Angelo Esposito Pdf

IT STRATEGY AND MANAGEMENT by SANJIVA SHANKAR DUBEY Pdf

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