Implementing Total Quality Management Tqm The Issue Of National Culture

Author : Abraham Allotey
Publisher : GRIN Verlag
Page : 58 pages
File Size : 48,5 Mb
Release : 2008-08-18
Category : Business & Economics
ISBN : 9783640140398

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Implementing Total Quality Management (TQM) - The Issue of National Culture by Abraham Allotey Pdf

Master's Thesis from the year 2003 in the subject Business economics - Business Management, Corporate Governance, grade: 70%, University of East London (East London Business School), course: Master of Business Administration, language: English, abstract: Total Quality Management has worked in Japan, so why shouldn't it work in the USA, Europe or Africa? This is a very popular statement amongst many multinational companies when they want to implement quality strategies in different countries. They usually ignore the importance of culture and its impact on transplanting quality strategies that has been successful in one cultural set up. This is one of the main reasons why TQM has not worked in many countries. The compatibility of TQM with different cultures should always be reviewed since work ethics for instance in Ghana is different from that in Japan. Culture reflects the way of life, values, and beliefs of a society and as such very difficult to change but rather can be slightly modified through education and training to adapt to certain quality management strategies. This claim of the impact of national culture, on the successful TQM implementation across national boundaries forms the basis of this management report. In this report therefore, literature on both TQM and culture will be critically discussed in the first two chapters. The third chapter will critically analyze the literature on the impact of culture in the successful implementation of TQM across different countries. Chapter four will analyze the managerial implications and finally a conclusion and recommendation will be drawn. [...]

Author : Joseph R. Jablonski
Publisher : Jossey-Bass
Page : 168 pages
File Size : 47,5 Mb
Release : 1991
Category : Business & Economics
ISBN : IND:30000050222573

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Implementing Total Quality Management by Joseph R. Jablonski Pdf

Author : Zahed Mannan,Shahina. Akter
Publisher : BUBT Journal
Page : 14 pages
File Size : 45,5 Mb
Release : 2019-12-31
Category : Business & Economics
ISBN : 8210379456XXX

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Corporate sustainability imperative: Creating a climate and transforming culture for total quality management by Zahed Mannan,Shahina. Akter Pdf

The paper examines the necessity of corporate cultural transformation for implementing Total Quality Management (TQM) in organizations and then explores the basic elements of organizational culture in order for setting the stage for formulating the possible ways of transforming organizational culture to make it appropriate for TQM. Based on secondary data, the paper argues that change of corporate culture is inevitable for a fast-changing organization that aspires to gain competitive advantage in the turbulent business environment through continuous quality improvement. It suggests that (a) there is no best way to transform organizational culture and (b) changed culture needs to be sustained for continued success. It also attempts to identify lessons from cultural transformation efforts in the TQM organizations. Implications for management and organizations are presented, along with the directions for future research.

Author : Marshall Sashkin,Kenneth J. Kiser
Publisher : Berrett-Koehler Publishers
Page : 226 pages
File Size : 51,8 Mb
Release : 1993
Category : Business & Economics
ISBN : 1881052230

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Putting Total Quality Management to Work by Marshall Sashkin,Kenneth J. Kiser Pdf

This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ. This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ.

Author : Rolf E. Rogers
Publisher : Psychology Press
Page : 140 pages
File Size : 54,5 Mb
Release : 1996
Category : Business & Economics
ISBN : 156024996X

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Implementation of Total Quality Management by Rolf E. Rogers Pdf

Apply these proven methods for implementing TQM training in your workforce. Rolf Rogers provides a complete presentation on the topic from principles to case applications. This ready-made training format follows the approach used by trainers in the United States, Australia, and Saudi Arabia. For readers with a basic understanding of quality management, this manual's presentation charts are easily modified to suit your organization's needs for implementing total quality management principles.

Author : Carlos Noronha
Publisher : Springer
Page : 164 pages
File Size : 50,7 Mb
Release : 2002-05-10
Category : Business & Economics
ISBN : 9780230512351

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The Theory of Culture-Specific Total Quality Management by Carlos Noronha Pdf

This volume is the first to show the influence that culture has on the success of TQM, and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book will be compelling reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.

Author : Nayantara Padhi,Sasmita Palo
Publisher : Atlantic Publishers & Dist
Page : 308 pages
File Size : 42,7 Mb
Release : 2005
Category : Total quality management
ISBN : 8126904283

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Human Dimensions for Total Quality Management by Nayantara Padhi,Sasmita Palo Pdf

The Hunt For Quality Has Become The One And Only One Strategic Force Leading To Organisational Success And Growth In Both National And International Markets In The New Age Of Globalisation. The Organisations, Which Will Succeed, Are Those That Can Uphold A Dedication To Total Quality In Each And Every Organisational Function. In This Perspective, Managing People Effectively And Decorously Has Become More Indispensable Than Before. People Are The Major Basis Of Any Organised Endeavour. No Matter How Sophisticated The Quality Strategy Of The Organisation Is, It Won T Pass With Flying Colours Unless People Are Earnestly Involved And Committed To It. People Are Inexorably The Key To Achieve Quality. The Purpose Of The Present Book Is To Assist The Academics, Researchers, And In Particular Practitioners To Comprehend And Manage People In Their Endeavour To Achieve Quality.The Book Is Based Upon The Research Work Of The Authors On Human Dimension Of Total Quality Management Conducted At Rashtriya Ispat Nigam Limited/Vishakhapatnam Steel Plant, Which Is A Quintessence Of Successful Implementation Of Tqm Programme In The Indian Organisations. It Is A Minutiae Of The Strategic Concepts, Tools And Techniques Of Tqm, And Contemplates The Core Issue Of Tqm And Human Resource Interface. The Thrust Of The Book Is To Look At How Tqm Is Practised In Indian Organisations With An Accentuated Emphasis On The Role Of Hr Professionals And Various Human Factors, Diverse Challenges Brazen Out By Hr Professionals In The Course Of Tqm Implementation Etc. The Presentation Made In This Book, On Its Face, May Appear To Be Limited As It Is Based Upon The Findings Of A Study Carried Out In A Single Organisation. Nevertheless, It Is A Premeditated Attempt To Make A Detailed Inquiry Into The Issue.

Author : John S. Oakland
Publisher : Butterworth-Heinemann
Page : 0 pages
File Size : 47,7 Mb
Release : 1993
Category : Production management
ISBN : 0750609931

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Total Quality Management by John S. Oakland Pdf

In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance). The best-selling TQM book Completely revised and improved Includes implementing TQM, teamwork, culture change, Baldrige, QFD and much more

Author : Joseph R. Jablonski
Publisher : Unknown
Page : 228 pages
File Size : 51,5 Mb
Release : 1994
Category : Business & Economics
ISBN : CORNELL:31924078669060

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Implementing TQM by Joseph R. Jablonski Pdf

Author : H. Lal
Publisher : New Age International
Page : 22 pages
File Size : 43,6 Mb
Release : 2008
Category : Total quality management
ISBN : 9788122422894

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Organizational excellence through total quality management [electronic resource] by H. Lal Pdf

About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.

Author : Stupak/Leitner
Publisher : CRC Press
Page : 898 pages
File Size : 52,7 Mb
Release : 2001-03-22
Category : Political Science
ISBN : 0824704150

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Handbook of Public Quality Management by Stupak/Leitner Pdf

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 1740 pages
File Size : 55,7 Mb
Release : 2014-01-31
Category : Language Arts & Disciplines
ISBN : 9781466649804

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Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications by Management Association, Information Resources Pdf

In a globalized society, individuals in business, government, and a variety of other fields must frequently communicate and work with individuals of different cultures and backgrounds. Effectively bridging the culture gap is critical to success in such scenarios. Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications explores contemporary research and historical perspectives on intercultural competencies and transnational organizations. This three-volume compilation will present a compendium of knowledge on cultural diversity and the impact this has on modern interpersonal interactions. Within these pages, a variety of researchers, scholars, professionals, and leaders who interact regularly with the global society will find useful insight and fresh perspectives on the field of cross-cultural interaction.

Author : Yomi Babatunde,Sui Pheng Low
Publisher : Springer
Page : 449 pages
File Size : 48,7 Mb
Release : 2015-01-13
Category : Business & Economics
ISBN : 9789812873620

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Cross-Cultural Management and Quality Performance by Yomi Babatunde,Sui Pheng Low Pdf

This book explores China’s global competitiveness in the building of infrastructures with a particular interest in the resource-rich African countries. The book begins with a comprehensive literature review on total quality management (TQM) and national culture, followed by reviews of the construction industries in China and Nigeria. This provides better understanding of the linkages between TQM, based on the International Organization for Standardization’s ISO 9000 quality management systems (QMS), and national culture, based on Emeritus Professor Geert Hofstede’s national cultural dimensions. Premised on the culture-specificity and bi-directionality relationships between TQM and national culture, this book investigates the construction industries in China and Nigeria including their strengths, weaknesses, opportunities, and threats (SWOT) as well as an appraisal of their historical and emerging relationships. In its conceptual approach, this book presents different models in the lead up to its primary theoretical contribution of a quality management assessment model (QMAM) that was adopted during the study’s field work. The book also presents relevant lessons relating to cross cultural management and quality performance not only to the Nigerians but also other foreign players in Nigeria’s construction industry.

Author : Anonim
Publisher : Unknown
Page : 72 pages
File Size : 48,6 Mb
Release : 1992
Category : Administrative agencies
ISBN : NASA:31769000660491

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Continuous Improvement by Anonim Pdf

Author : Colin Combe
Publisher : Oxford University Press, USA
Page : 653 pages
File Size : 55,8 Mb
Release : 2014
Category : Business & Economics
ISBN : 9780199642991

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Introduction to Management by Colin Combe Pdf

This brand new textbook equips the next generation of managers with the skills to succeed in a global business environment. Skillsets help students improve both their academic work and their employability, a truly international range of case studies broadens their horizons, and practitioner insights show them how skills are used in the real world.