Introduction To Human Resource Management In Tourism And Hospitality Industry Uum Press

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Introduction to Human Resource Management in Tourism and Hospitality Industry (UUM Press)

Rozila Ahmad ,Nurhazani Mohd Shariff
Introduction to Human Resource Management in Tourism and Hospitality Industry UUM Press Book PDF

Author : Rozila Ahmad ,Nurhazani Mohd Shariff
Publisher : UUM Press
Page : 142 pages
File Size : 47,5 Mb
Release : 2019-01-01
Category : Business & Economics
ISBN : 9789672210368

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Introduction to Human Resource Management in Tourism and Hospitality Industry (UUM Press) by Rozila Ahmad ,Nurhazani Mohd Shariff Pdf

Introduction to Human Resource Management in Tourism and Hospitality Industry is written for the reference of students taking courses related to human resource management in tourism and hospitality industry. This book contains some information of tourism and hospitality industry in Malaysia. Included in this book is information regarding industrial relations in Malaysia which applies Malaysian laws as some of the international laws are not applicable in Malaysia. This book applies new theories and information from a new source of reference to help students gain a new perspective on human resource management in the tourism and hospitality industry. The scope of the content is comprised of the overview of human resource management in tourism and hospitality industry, recruitment and selection, motivation, training and development, performance appraisal, reward, organization communication, employee relations and labour relations, leadership, international HRM, and the future of HRM in the tourism and hospitality industry.

Handbook of Human Resource Management in the Tourism and Hospitality Industries

Ronald J. Burke,Julia Christensen Hughes
Handbook of Human Resource Management in the Tourism and Hospitality Industries Book PDF

Author : Ronald J. Burke,Julia Christensen Hughes
Publisher : Edward Elgar Publishing
Page : 128 pages
File Size : 49,7 Mb
Release : 2024-06-19
Category : Electronic
ISBN : 9781786431370

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Handbook of Human Resource Management in the Tourism and Hospitality Industries by Ronald J. Burke,Julia Christensen Hughes Pdf

The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.

Human Resource Management for the Hospitality and Tourism Industries

Dennis Nickson
Human Resource Management for the Hospitality and Tourism Industries Book PDF

Author : Dennis Nickson
Publisher : Routledge
Page : 320 pages
File Size : 47,6 Mb
Release : 2007-02-19
Category : Business & Economics
ISBN : 9781136397172

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Human Resource Management for the Hospitality and Tourism Industries by Dennis Nickson Pdf

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: • recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising • legislation and equal opportunities: illegal discrimination and managing diversity • staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse • remuneration strategies in the industry: the ‘cafeteria award’ approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice – boxed examples, reflective review questions, web links’ discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.

Human Resource Practice System in Malaysian Five-Star Hotels (UUM Press)

Rozila Ahmad
Human Resource Practice System in Malaysian Five Star Hotels UUM Press Book PDF

Author : Rozila Ahmad
Publisher : UUM Press
Page : 119 pages
File Size : 52,7 Mb
Release : 2014-01-01
Category : Business & Economics
ISBN : 9789670474571

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Human Resource Practice System in Malaysian Five-Star Hotels (UUM Press) by Rozila Ahmad Pdf

Organisations, including hotels, usually have more than one human resource practices system. Thus, this book is written to provide an understanding of the human resource practice system for managerial and non-managerial employees in the context of hotel industry. This book focuses specifically on five-star beach resort hotels in Malaysia. The human resource practices system for managerial employees includes empowerment while the recruitment and selection is more thorough. Their compensation is more attractive and their training is more rewarding. Both groups of employees are provided with a clear job description, orientation, employment security, objective performance appraisal, career development opportunity and effective communication.

Tourism Research in Malaysia: What, Which Way and So What? (UUM Press)

Kadir Din,Jabil Mapjabil
Tourism Research in Malaysia What Which Way and So What UUM Press Book PDF

Author : Kadir Din,Jabil Mapjabil
Publisher : UUM Press
Page : 365 pages
File Size : 45,7 Mb
Release : 2010-01-01
Category : Business & Economics
ISBN : 9789675311567

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Tourism Research in Malaysia: What, Which Way and So What? (UUM Press) by Kadir Din,Jabil Mapjabil Pdf

This collection offers a sample of contemporary works on tourism and its impact on the Malaysian environment, written by academics from a variety of perspectives. Given the growing body of literature on different aspects of the industry the coverage is by no means representative, let alone exhaustive, of the current discourse. Nonetheless the nineteen chapters cover a range of interests and concerns which have emerged as a consequence of spectacular growth in tourist arrival which currently places Malaysia as one of the most popular destinations in Asia. Recent forecast indicates that the growth trends will continue for at least another decade before the country as a destination approaches maturity. This volume would be a useful reference for students, academic and other researchers who are looking for detailed information to enable them to analyse the impacts and implications of tourism development on the host society.

Human Resource Management in the Hospitality and Tourism Industry

Michael Riley
Human Resource Management in the Hospitality and Tourism Industry Book PDF

Author : Michael Riley
Publisher : Routledge
Page : 224 pages
File Size : 42,8 Mb
Release : 2014-04-23
Category : Business & Economics
ISBN : 9781317856252

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Human Resource Management in the Hospitality and Tourism Industry by Michael Riley Pdf

This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of labour * the practical techniques * strategy. The author argues that labour costs, labour utilisation, labour market behaviour and pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design and organizational change. Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It is appropriate for degree level students and practitioners in the industry.

Handbook of Hospitality Human Resources Management

Dana V Tesone
Handbook of Hospitality Human Resources Management Book PDF

Author : Dana V Tesone
Publisher : Routledge
Page : 560 pages
File Size : 52,9 Mb
Release : 2008-09-10
Category : Business & Economics
ISBN : 9781136400049

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Handbook of Hospitality Human Resources Management by Dana V Tesone Pdf

Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry. Written by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.

Human Resource Management in a Hospitality Environment

Jerald Chesser
Human Resource Management in a Hospitality Environment Book PDF

Author : Jerald Chesser
Publisher : CRC Press
Page : 284 pages
File Size : 40,9 Mb
Release : 2017-03-16
Category : Business & Economics
ISBN : 9781771883016

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Human Resource Management in a Hospitality Environment by Jerald Chesser Pdf

This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.

Human Resource Management for Hospitality, Tourism and Events

Dennis Nickson
Human Resource Management for Hospitality Tourism and Events Book PDF

Author : Dennis Nickson
Publisher : Routledge
Page : 320 pages
File Size : 47,5 Mb
Release : 2013-08-29
Category : Business & Economics
ISBN : 9781136001468

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Human Resource Management for Hospitality, Tourism and Events by Dennis Nickson Pdf

Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.

Human Resource Management in the Hospitality Industry

Michael John Boella,Steven Goss-Turner
Human Resource Management in the Hospitality Industry Book PDF

Author : Michael John Boella,Steven Goss-Turner
Publisher : Routledge
Page : 354 pages
File Size : 50,8 Mb
Release : 2013
Category : Business & Economics
ISBN : 9780415632539

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Human Resource Management in the Hospitality Industry by Michael John Boella,Steven Goss-Turner Pdf

This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.

Human Resource Management in the Hospitality Industry

Michael Boella,Steven Goss-Turner
Human Resource Management in the Hospitality Industry Book PDF

Author : Michael Boella,Steven Goss-Turner
Publisher : Routledge
Page : 386 pages
File Size : 42,6 Mb
Release : 2012-08-21
Category : Business & Economics
ISBN : 9781136397097

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Human Resource Management in the Hospitality Industry by Michael Boella,Steven Goss-Turner Pdf

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: • Selection, appointment and induction • Training and management development • Labour turnover • Employee relations and employment law • Managing people and customer care • Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Human Resource Management in the Hospitality Industry

Michael J. Boella,Steven Goss-Turner
Human Resource Management in the Hospitality Industry Book PDF

Author : Michael J. Boella,Steven Goss-Turner
Publisher : Routledge
Page : 607 pages
File Size : 44,6 Mb
Release : 2019-08-02
Category : Business & Economics
ISBN : 9780429805943

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Human Resource Management in the Hospitality Industry by Michael J. Boella,Steven Goss-Turner Pdf

Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Human Resources Management in the Hospitality Industry

David K. Hayes,Jack D. Ninemeier
Human Resources Management in the Hospitality Industry Book PDF

Author : David K. Hayes,Jack D. Ninemeier
Publisher : John Wiley & Sons
Page : 506 pages
File Size : 49,5 Mb
Release : 2009
Category : Business & Economics
ISBN : 9780470084809

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Human Resources Management in the Hospitality Industry by David K. Hayes,Jack D. Ninemeier Pdf

This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Human Resources and Tourism

Darren Lee-Ross,Josephine Pryce
Human Resources and Tourism Book PDF

Author : Darren Lee-Ross,Josephine Pryce
Publisher : Channel View Publications
Page : 298 pages
File Size : 42,9 Mb
Release : 2010-05-07
Category : Business & Economics
ISBN : 9781845412432

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Human Resources and Tourism by Darren Lee-Ross,Josephine Pryce Pdf

The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.

Human Resource Management for Tourism, Hospitality and Leisure

Tom Baum
Human Resource Management for Tourism Hospitality and Leisure Book PDF

Author : Tom Baum
Publisher : Cengage Learning
Page : 0 pages
File Size : 43,8 Mb
Release : 2006
Category : Hospitality industry
ISBN : 1844801969

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Human Resource Management for Tourism, Hospitality and Leisure by Tom Baum Pdf

Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure. Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop students' critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles. In addition, this process of reflecting on human resource issues will allow students to arrive at ideas and solutions that will assist them in the workplace.