Lukaszewski On Crisis Communication

Author : James E. Lukaszewski, ABC, APR, Fellow PRSA
Publisher : Rothstein Publishing
Page : 422 pages
File Size : 43,6 Mb
Release : 2015-04-03
Category : Business & Economics
ISBN : 9781931332811

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Lukaszewski on Crisis Communication by James E. Lukaszewski, ABC, APR, Fellow PRSA Pdf

Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Author : Anonim
Publisher : Unknown
Page : 128 pages
File Size : 46,9 Mb
Release : 2013
Category : Electronic
ISBN : OCLC:1136882099

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Lukaszewski on Crisis Communication by Anonim Pdf

Author : James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus
Publisher : Rothstein Publishing
Page : 141 pages
File Size : 40,9 Mb
Release : 2016-08-02
Category : Business & Economics
ISBN : 9781944480288

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The Manager’s Guide to Handling the Media in Crisis by James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus Pdf

Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That’s easy if everyone – executives, PR, managers, and employees – is familiar with Jim Lukaszewski’s sure-fire methods for handling the media. James (Jim) Lukaszewski, America’s Crisis Guru TM, is one of the most visible corporate go-to people for companies when there is trouble in the room or on the horizon. The Manager’s Guide to Handling the Media in a Crisis: Doing and Saying the Right Thing When it Matters Most, shares with you the skills he has developed in 30+ years of helping companies in crisis management, employee communications, ethics, media relations, public affairs, reputation preservation, leadership restoration, and recovery. Jim speaks annually before a wide variety of local, statewide, national and international organizations and associations heard by thousands of each year – and in this book, he is speaking directly to you. With this book as a guide, you will be able to: Create and deliver the message that best represents your organization. Understand what it takes to be an effective spokesperson. . Make sure everyone is aware of company policies and procedures relating to the press. . Be aware of the needs, deadlines, and priorities of reporters. . Prepare to give good answers to all sorts of questions. . Monitor social media, assess its impact. . Identify the ways social media could be used to attack your company. . Preserve company reputation amid a flurry of conflicting publicity. . Reading this book, you will see why, wherever there is or can be trouble and crisis, affected audiences and troubled leaders are waiting to learn the way out of their problems from Jim. The book is practical, easy to read, filled with real-world case studies, checklists, anecdotes, discussion questions, and easy-to-remember tips for success.

Author : James Lukaszewski
Publisher : Rothstein Publishing
Page : 422 pages
File Size : 53,7 Mb
Release : 2015-04-03
Category : Business & Economics
ISBN : 9781931332644

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Lukaszewski on Crisis Communication by James Lukaszewski Pdf

Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.

Author : James E. Lukaszewski,Lukaszewski Group
Publisher : Unknown
Page : 323 pages
File Size : 42,9 Mb
Release : 2005-04-01
Category : Communication in management
ISBN : 1883291402

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Crisis Communication Plan Components and Models by James E. Lukaszewski,Lukaszewski Group Pdf

Author : James E. Lukaszewski
Publisher : John Wiley & Sons
Page : 244 pages
File Size : 53,8 Mb
Release : 2010-12-03
Category : Business & Economics
ISBN : 9781118041123

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Why Should the Boss Listen to You? by James E. Lukaszewski Pdf

This is a book about gaining influence and becoming a key trusted advisor. It is for everyone who advises leaders and senior managers (accounting, finance, human resources, IT, law, marketing, public relations, security, and strategic planning) and for outside consultants in these functional staff areas. It’s also for operations people yearning to finally be heard and heeded by their boss.

Author : Tony Jacques, Ph.D.
Publisher : Rothstein Publishing
Page : 389 pages
File Size : 48,8 Mb
Release : 2020-07-20
Category : Business & Economics
ISBN : 9781944480677

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Crisis Counsel by Tony Jacques, Ph.D. Pdf

Crisis Counsel: Navigating Legal and Communication Conflict, by Tony Jaques, Ph.D. is a new book by Rothstein Publishing. This book is designed to provide hands-on, practical guidance for senior executives, lawyers and public relations professionals to navigate crises and to balance conflicting advice from lawyers and communication professionals while promoting open communication and protecting legal liability. The book will help you to: * Balance reputation protection and legal obligation during a crisis. * Know why and how to apologize without increasing liability. * Weigh legal and communications advice when a crisis strikes. * Learn from original research which lets lawyers and communicators speak in their own words. * Draw practical everyday lessons from real-world examples of conflict between lawyers and communicators. * Navigate the legal and communication challenges of dealing with the media in a crisis. * Motivate lawyers and communicators to work better together. * Identify and avoid crucial areas of potential conflict from selected crisis case studies. * Understand the essential difference between corporate responsibility and legal liability. * Make decisions and do the right thing to protect your organization. The book includes a wide variety of global case studies and examples while analyzing how legal and communications advice was managed and the impact on reputation. Crisis Counsel also includes interviews with four of the leading global experts on crisis management and the conclusions of a focused, unique global survey of senior lawyers.

Author : James E. Lukaszewski
Publisher : Unknown
Page : 128 pages
File Size : 45,9 Mb
Release : 2000
Category : Electronic
ISBN : 1883291313

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War Stories and Crisis Communication Strategies by James E. Lukaszewski Pdf

Author : James E. Lukaszewski
Publisher : Lukaszewski Group, Incorporated
Page : 156 pages
File Size : 55,9 Mb
Release : 1999-08-01
Category : Crisis management
ISBN : 1883291267

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Media Relations Strategies During Emergencies by James E. Lukaszewski Pdf

Author : James E. Lukaszewski
Publisher : Unknown
Page : 198 pages
File Size : 49,7 Mb
Release : 1999-08-01
Category : Crisis management
ISBN : 1883291259

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War Stories and Crisis Communication Strategies by James E. Lukaszewski Pdf

Author : Helio Fred Garcia
Publisher : FT Press
Page : 332 pages
File Size : 44,5 Mb
Release : 2012-04-23
Category : Business & Economics
ISBN : 9780132888875

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Power of Communication,The by Helio Fred Garcia Pdf

Communication is the absolutely indispensable leadership discipline. But, too often, leaders and professional communicators get mired in tactics, and fail to influence public attitudes in the ways that would help them the most. The Power of Communication builds on the U.S. Marine Corps' legendary publication Warfighting, showing how to apply the Corps' proven leadership and strategy doctrine to all forms of public communication — and achieve truly extraordinary results. World-renowned leadership communications expert, consultant, and speaker Helio Fred Garcia reveals how to orient on audiences, recognizing their centers of gravity and most critical concerns. You'll learn how to integrate and succeed with all three levels of communication: strategic, operational, and tactical. Garcia shows how to take the initiative and control the agenda... respond to events with speed and focus... use the power of maneuver... prepare and plan... and put it all together, becoming a "habitually strategic" communicator.

Author : Philip J. Kitchen,Don E. Schultz
Publisher : Springer
Page : 433 pages
File Size : 50,7 Mb
Release : 2001-09-04
Category : Business & Economics
ISBN : 9780230554580

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Raising the Corporate Umbrella by Philip J. Kitchen,Don E. Schultz Pdf

Corporate communications are now hugely important in the success of companies and organisations. Using cases and examples from companies such as The Body Shop, Texaco, Johnson & Johnson, BP Oil & British Airways the authors introduce the framework necessary to analyse corporate communications strategies and provide clear practical guidelines for successful implementation. A must for anyone involved in corporate communications, public relations or public affairs, especially those working in multi-national or global organisations.

Author : James E. Lukaszewski,Steve Harrison
Publisher : McGraw-Hill Education
Page : 240 pages
File Size : 46,8 Mb
Release : 2020-03-17
Category : Business & Economics
ISBN : 1260455394

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The Decency Code: The Leader's Path to Building Integrity and Trust by James E. Lukaszewski,Steve Harrison Pdf

The essential guide to creating an honest, ethical workplace culture in any industry In The Manager’s Book of Decencies, Stephen Harrison showed how even the smallest gestures can produce big results and change the culture of an entire workforce. Now the author of that prescient bestseller has teamed up with Jim Lukaszewski, America’s Crisis Guru® to write the definitive guide to transforming or restoring your workplace into a showplace of honest, ethical behavior. Accountability, civility, compassion, empathy, honesty, humility, and principle: these are the seven characteristics embodied by every truly decent leader. The best organizations develop and maintain a civil culture, valuing ethical behavior, honesty, and integrity as much, or even more, than profitability. The Decency Code provides you with practical pathways to creating or restoring that type of culture. These strategies address the evolving workplace: flexible, fast-moving, delayered, virtual, unstable, out-of-balance, ambiguous, global, diverse, and ruthlessly competitive. Here are actionable tools and strategies to help you build your workplace on a new standard of honest, ethical behavior, along with informative case studies that examine the behavior of both ethical and unethical companies. Today’s climate of corporate cultural disorder needs a new type of leader, men and women who replace confusion with order, opaqueness with clarity, complexity with simplicity, hopelessness with confidence, greed with selflessness, and suspicion with trust. The common-sense prescriptions offered in The Decency Code can help you become the type of leader you wish to be—and effect the change you wish to see. This book is required reading for ethically conscious managers everywhere.

Author : H. Dan O'Hair,Mary John O'Hair
Publisher : John Wiley & Sons
Page : 1100 pages
File Size : 50,7 Mb
Release : 2020-04-24
Category : Language Arts & Disciplines
ISBN : 9781119399872

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The Handbook of Applied Communication Research by H. Dan O'Hair,Mary John O'Hair Pdf

An authoritative survey of different contexts, methodologies, and theories of applied communication The field of Applied Communication Research (ACR) has made substantial progress over the past five decades in studying communication problems, and in making contributions to help solve them. Changes in society, human relationships, climate and the environment, and digital media have presented myriad contexts in which to apply communication theory. The Handbook of Applied Communication Research addresses a wide array of contemporary communication issues, their research implications in various contexts, and the challenges and opportunities for using communication to manage problems. This innovative work brings together the diverse perspectives of a team of notable international scholars from across disciplines. The Handbook of Applied Communication Research includes discussion and analysis spread across two comprehensive volumes. Volume one introduces ACR, explores what is possible in the field, and examines theoretical perspectives, organizational communication, risk and crisis communication, and media, data, design, and technology. The second volume focuses on real-world communication topics such as health and education communication, legal, ethical, and policy issues, and volunteerism, social justice, and communication activism. Each chapter addresses a specific issue or concern, and discusses the choices faced by participants in the communication process. This important contribution to communication research: Explores how various communication contexts are best approached Addresses balancing scientific findings with social and cultural issues Discusses how and to what extent media can mitigate the effects of adverse events Features original findings from ongoing research programs and original communication models and frameworks Presents the best available research and insights on where current research and best practices should move in the future A major addition to the body of knowledge in the field, The Handbook of Applied Communication Research is an invaluable work for advanced undergraduate students, graduate students, and scholars.

Author : Finn Frandsen,Winni Johansen
Publisher : Walter de Gruyter GmbH & Co KG
Page : 601 pages
File Size : 46,5 Mb
Release : 2020-08-24
Category : Language Arts & Disciplines
ISBN : 9783110554236

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Crisis Communication by Finn Frandsen,Winni Johansen Pdf

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.