Making Process Improvement Work

Author : Neil S. Potter,Mary E. Sakry
Publisher : Addison-Wesley Professional
Page : 185 pages
File Size : 43,9 Mb
Release : 2002
Category : Business & Economics
ISBN : 9780201775778

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Making Process Improvement Work by Neil S. Potter,Mary E. Sakry Pdf

Every development organization can benefit by paying attention to process improvement, yet all too many "process improvement initiatives" fail to deliver on their promises. In this concise book, two of the field's leading consultants present easy-to-apply techniques for achieving rapid and quantifiable benefits -- and then maintaining your momentum to deliver even greater value over time. Drawing on their experience with more than 3,000 developers and 100 organizations, Neil S. Potter and Mary E. Sakry show you exactly what works -- and what doesn't work. Next, they present a step-by-step guide to identifying your best opportunities for process improvement, deploying changes effectively, and tracking your progress. The book also includes a detailed example plan document designed to help you jumpstart your process improvement initiative. Making Process Improvement Work includes a foreword by noted software process expert Karl Wiegers. For all developers, project and IT managers, and clients seeking to maximize the effectiveness of the software development process and the value of the software it delivers.

Author : James R. Persse, PhD
Publisher : "O'Reilly Media, Inc."
Page : 353 pages
File Size : 43,8 Mb
Release : 2006-09-14
Category : Computers
ISBN : 9780596553845

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Process Improvement Essentials by James R. Persse, PhD Pdf

Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.

Author : Neil Potter,Mary Sakry
Publisher : Addison-Wesley
Page : 185 pages
File Size : 43,5 Mb
Release : 2002-03-22
Category : Computers
ISBN : 9780132929561

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Making Process Improvement Work by Neil Potter,Mary Sakry Pdf

Software process improvement too often reflects a significant disconnect between theory and practice. This book bridges the gap—offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Project managers will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to: · Scope and develop an improvement plan · Identify and prioritize risks and mitigate anticipated difficulties · Derive metrics that accurately measure progress toward business goals · Sell your improvement program in-house · Initially target practitioners and projects most-open to new approaches and techniques · Stay focused on goals and problems · Align the actions of managers and practitioners · Delay major policy documents and edicts until solutions have been practiced and tested · Use existing resources to speed deployment · Incorporate improvement models, such as SEI CMM® and CMMISM, into your improvement program For those managers who are tired of chronic project difficulties, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.

Author : Neil Potter,Mary Sakry
Publisher : Addison-Wesley
Page : 177 pages
File Size : 55,8 Mb
Release : 2012-05-01
Category : Computers
ISBN : 9780132929585

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Making Process Improvement Work for Service Organizations by Neil Potter,Mary Sakry Pdf

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to Scope and develop an improvement plan Identify and prioritize risks and mitigate anticipated difficulties Derive metrics that accurately measure progress toward business goals Sell your improvement program in house Initially target practitioners and teams most open to new approaches and techniques Stay focused on goals and problems Align the actions of managers and practitioners Delay major policy documents and edicts until solutions have been practiced and tested Use existing resources to speed deployment Incorporate improvement models, such as SEI CMMISM for Services, into your improvement program For those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.

Author : N. S. Potter,M. Sakry
Publisher : Unknown
Page : 169 pages
File Size : 49,6 Mb
Release : 2006
Category : Electronic
ISBN : OCLC:656598864

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Making Process Improvement Work by N. S. Potter,M. Sakry Pdf

Author : Mark Graban
Publisher : CRC Press
Page : 330 pages
File Size : 54,5 Mb
Release : 2016-06-30
Category : Medical
ISBN : 9781138031586

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Lean Hospitals by Mark Graban Pdf

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.

Author : Susan Page
Publisher : AMACOM
Page : 354 pages
File Size : 41,9 Mb
Release : 2010-02-17
Category : Business & Economics
ISBN : 9780814414798

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The Power of Business Process Improvement by Susan Page Pdf

Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.

Author : Anonim
Publisher : Addison-Wesley Professional
Page : 165 pages
File Size : 48,9 Mb
Release : 2012
Category : Electronic
ISBN : 9780132929608

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Making Process Improvement Work for Service Organizations: A Concise Action Guide by Anonim Pdf

Author : Bjorn Andersen
Publisher : Quality Press
Page : 313 pages
File Size : 51,7 Mb
Release : 2007-04-04
Category : Business & Economics
ISBN : 9780873890274

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Business Process Improvement Toolbox by Bjorn Andersen Pdf

This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. Author Bjørn Andersen works from the premise that consistently working on improving various aspects of how things are done, large and small, is the key to success for any organization.The first half presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement roadmap, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology. And finally, a number of templates can be found at the very end of the book, templates that support most of the tools presented.This book is suitable for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement.

Author : Patricia L. Thomas, PhD, RN, FAAN, FNAP, FACHE, NEA-BC, ACNS-BC, CNL,James L. Harris, PhD, APRN-BC, MBA, CNL, FAAN,Brian J. Collins, BS, MA
Publisher : Springer Publishing Company
Page : 314 pages
File Size : 41,9 Mb
Release : 2020-11-19
Category : Medical
ISBN : 9780826139443

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Data-Driven Quality Improvement and Sustainability in Health Care by Patricia L. Thomas, PhD, RN, FAAN, FNAP, FACHE, NEA-BC, ACNS-BC, CNL,James L. Harris, PhD, APRN-BC, MBA, CNL, FAAN,Brian J. Collins, BS, MA Pdf

Data-Driven Quality Improvement and Sustainability in Health Care: An Interprofessional Approach provides nurse leaders and healthcare administrators of all disciplines with a solid understanding of data and how to leverage data to improve outcomes, fuel innovation, and achieve sustained results. It sets the stage by examining the current state of the healthcare landscape; new imperatives to meet policy, regulatory, and consumer demands; and the role of data in administrative and clinical decision-making. It helps the professional identify the methods and tools that support thoughtful and thorough data analysis and offers practical application of data-driven processes that determine performance in healthcare operations, value- and performance-based contracts, and risk contracts. Misuse or inconsistent use of data leads to ineffective and errant decision-making. This text highlights common barriers and pitfalls related to data use and provide strategies for how to avoid these pitfalls. In addition, chapters feature key points, reflection questions, and real-life interprofessional case exemplars to help the professional draw distinctions and apply principles to their own practice. Key Features: Provides nurse leaders and other healthcare administrators with an understanding of the role of data in the current healthcare landscape and how to leverage data to drive innovative and sustainable change Offers frameworks, methodology, and tools to support quality improvement measures Demonstrates the application of data and how it shapes quality and safety initiatives through real-life case exemplars Highlights common barriers and pitfalls related to data use and provide strategies for how to avoid these pitfalls

Author : Bjørn Andersen
Publisher : Quality Press
Page : 312 pages
File Size : 45,9 Mb
Release : 2007-01-01
Category : Business & Economics
ISBN : 9780873897198

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Business Process Improvement Toolbox by Bjørn Andersen Pdf

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling your current business processes, using performance measurement in improvement work, creating a business process improvement road map, and organizing for improvement work. The second half of the book presents the overall toolbox, followed by one chapter for each phase of the overall improvement model. For each of these phases, a selection of suitable tools is presented with background, steps for how to use them, and an example of their use. The final two chapters contain two more extensive case studies illustrating the use of the full methodology.

Author : Colomo-Palacios, Ricardo
Publisher : IGI Global
Page : 399 pages
File Size : 47,5 Mb
Release : 2014-02-28
Category : Computers
ISBN : 9781466651838

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Agile Estimation Techniques and Innovative Approaches to Software Process Improvement by Colomo-Palacios, Ricardo Pdf

Applying methodologies of Software Process Improvement (SPI) is an effective way for businesses to remain competitive in the software industry. However, many organizations find implementing software process initiatives challenging. Agile Estimation Techniques and Innovative Approaches to Software Process Improvement reviews current SPI techniques and applications through discussions on current and future trends as well as the presentation of case studies on SPI implementation. Ideal for use by academics, students, and policy-makers, as well as industry professionals and managers, this publication provides a complete overview of current tools and methodologies regarding Software Process Improvement.

Author : Cameron Stark,Gavin Hookway,Gill McVicar,Hugo Van Woerden
Publisher : CRC Press
Page : 162 pages
File Size : 47,9 Mb
Release : 2023-10-11
Category : Medical
ISBN : 9780429665257

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The Field Guide to Rapid Process Improvement Workshops in Healthcare by Cameron Stark,Gavin Hookway,Gill McVicar,Hugo Van Woerden Pdf

This book takes the reader through the process to plan, deliver, and follow-up a weeklong Lean Quality Improvement event, usually termed a ‘Rapid Improvement Event’ or ‘Rapid Process Improvement Workshop (RPIW).’ Drawing on the experience of conducting over 100 of these workshops, the book gives readers the information to plan and run their own event. It describes how RPIWs fit in to wider improvement processes and how the reader can maximize these processes in their own organization. These weeklong improvement events are popular in health and social care, but there are no textbooks available to support them. There are several books that describe the use of shorter Kaizen events in health care, but none that describe the process of delivering weeklong events. The events have a rhythm specific to the one-week format, and the book seeks to help people to make use of best practice and to avoid common problems. Based on the experiences of the authors, this book includes an introduction to Lean concepts linked to the relevant part of the process description; examples and templates of forms that can be used in workshops; and photographs of actual events.

Author : Tristan Boutros,Jennifer Cardella
Publisher : CRC Press
Page : 252 pages
File Size : 49,5 Mb
Release : 2017-07-27
Category : Business & Economics
ISBN : 9781498719902

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The Basics of Process Improvement by Tristan Boutros,Jennifer Cardella Pdf

Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the tra

Author : Paul M. Clarke,Rory V. O'Connor,Terry Rout,Alec Dorling
Publisher : Springer
Page : 447 pages
File Size : 52,5 Mb
Release : 2016-05-11
Category : Business & Economics
ISBN : 9783319389806

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Software Process Improvement and Capability Determination by Paul M. Clarke,Rory V. O'Connor,Terry Rout,Alec Dorling Pdf

This book constitutes the refereed proceedings of the 16th International Conference on Software Process Improvement and Capability Determination, SPICE 2016, held in Dublin, Ireland, in June 2016. The 28 full papers presented together with 5 short papers were carefully reviewed and selected from 52 submissions. The papers are organized in the following topical sections: SPI in regulated and safety critical domains; gamification and education issues in SPI; SPI in agile and small settings; SPI and assessment; SPI and project management concerns; empirical research case studies of SPI; knowledge and human communications issues in SPI.