Service Automation In The Public Sector

Author : Gustaf Juell-Skielse,Ida Lindgren,Maria Åkesson
Publisher : Springer Nature
Page : 230 pages
File Size : 47,5 Mb
Release : 2022-03-14
Category : Business & Economics
ISBN : 9783030926441

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Service Automation in the Public Sector by Gustaf Juell-Skielse,Ida Lindgren,Maria Åkesson Pdf

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Author : Virginia Eubanks
Publisher : St. Martin's Press
Page : 288 pages
File Size : 46,5 Mb
Release : 2018-01-23
Category : Social Science
ISBN : 9781466885967

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Automating Inequality by Virginia Eubanks Pdf

WINNER: The 2018 McGannon Center Book Prize and shortlisted for the Goddard Riverside Stephan Russo Book Prize for Social Justice The New York Times Book Review: "Riveting." Naomi Klein: "This book is downright scary." Ethan Zuckerman, MIT: "Should be required reading." Dorothy Roberts, author of Killing the Black Body: "A must-read." Astra Taylor, author of The People's Platform: "The single most important book about technology you will read this year." Cory Doctorow: "Indispensable." A powerful investigative look at data-based discrimination—and how technology affects civil and human rights and economic equity The State of Indiana denies one million applications for healthcare, foodstamps and cash benefits in three years—because a new computer system interprets any mistake as “failure to cooperate.” In Los Angeles, an algorithm calculates the comparative vulnerability of tens of thousands of homeless people in order to prioritize them for an inadequate pool of housing resources. In Pittsburgh, a child welfare agency uses a statistical model to try to predict which children might be future victims of abuse or neglect. Since the dawn of the digital age, decision-making in finance, employment, politics, health and human services has undergone revolutionary change. Today, automated systems—rather than humans—control which neighborhoods get policed, which families attain needed resources, and who is investigated for fraud. While we all live under this new regime of data, the most invasive and punitive systems are aimed at the poor. In Automating Inequality, Virginia Eubanks systematically investigates the impacts of data mining, policy algorithms, and predictive risk models on poor and working-class people in America. The book is full of heart-wrenching and eye-opening stories, from a woman in Indiana whose benefits are literally cut off as she lays dying to a family in Pennsylvania in daily fear of losing their daughter because they fit a certain statistical profile. The U.S. has always used its most cutting-edge science and technology to contain, investigate, discipline and punish the destitute. Like the county poorhouse and scientific charity before them, digital tracking and automated decision-making hide poverty from the middle-class public and give the nation the ethical distance it needs to make inhumane choices: which families get food and which starve, who has housing and who remains homeless, and which families are broken up by the state. In the process, they weaken democracy and betray our most cherished national values. This deeply researched and passionate book could not be more timely.

Author : Daniel Stedman Jones,Ben Crowe
Publisher : Demos
Page : 38 pages
File Size : 53,9 Mb
Release : 2001
Category : Great Britain
ISBN : 9781841800950

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Transformation Not Automation by Daniel Stedman Jones,Ben Crowe Pdf

Author : Edwin G. Johnsen
Publisher : Unknown
Page : 92 pages
File Size : 42,8 Mb
Release : 1976
Category : Public administration
ISBN : UIUC:30112101555537

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Automation Technology Applied to Public Service by Edwin G. Johnsen Pdf

Author : Ida Lindgren,Csaba Csáki,Evangelos Kalampokis,Marijn Janssen,Gabriela Viale Pereira,Shefali Virkar,Efthimios Tambouris,Anneke Zuiderwijk
Publisher : Springer Nature
Page : 474 pages
File Size : 41,9 Mb
Release : 2023-08-19
Category : Computers
ISBN : 9783031411380

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Electronic Government by Ida Lindgren,Csaba Csáki,Evangelos Kalampokis,Marijn Janssen,Gabriela Viale Pereira,Shefali Virkar,Efthimios Tambouris,Anneke Zuiderwijk Pdf

This book constitutes the proceedings of the 22nd IFIP WG 8.5 International Conference on Electronic Government, EGOV 2023, which took place in Budapest, Hungary, during September 5–7, 2023.The 28 full papers included in this book were carefully reviewed and selected from a total of 106 submissions. They were organized in topical sections as follows: Digital government; artificial intelligence, algorithms, and automation; open government and open data; smart cities, regions, and societies; innovation and transformation in government.

Author : Jan-Willem Middelburg
Publisher : Van Haren
Page : 183 pages
File Size : 40,5 Mb
Release : 2017-01-01
Category : Education
ISBN : 9789401800631

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Service Automation Framework by Jan-Willem Middelburg Pdf

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company.The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization.This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Author : Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas
Publisher : Unknown
Page : 136 pages
File Size : 47,6 Mb
Release : 1975
Category : Service industries
ISBN : UCBK:C025991954

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Automation Opportunities in the Service Sector by Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas Pdf

Author : Yannis Charalabidis,Rony Medaglia,Colin van Noordt
Publisher : Edward Elgar Publishing
Page : 303 pages
File Size : 45,5 Mb
Release : 2024-02-12
Category : Political Science
ISBN : 9781802207347

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Research Handbook on Public Management and Artificial Intelligence by Yannis Charalabidis,Rony Medaglia,Colin van Noordt Pdf

This pioneering Research Handbook on Public Management and Artificial Intelligence provides a comprehensive overview of the potentials, challenges, and governance principles of AI in a public management context. Multidisciplinary in approach, it draws on a variety of jurisdictional perspectives and expertly analyses key topics relating to this socio-technical phenomenon.

Author : Nagy K. Hanna
Publisher : Business Expert Press
Page : 160 pages
File Size : 42,7 Mb
Release : 2017-04-04
Category : Business & Economics
ISBN : 9781631578144

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How Can Digital Technologies Improve Public Services and Governance? by Nagy K. Hanna Pdf

This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.

Author : Marijn Janssen,Csaba Csáki,Ida Lindgren,Euripidis Loukis,Ulf Melin,Gabriela Viale Pereira,Manuel Pedro Rodríguez Bolívar,Efthimios Tambouris
Publisher : Springer Nature
Page : 591 pages
File Size : 45,9 Mb
Release : 2022-08-30
Category : Computers
ISBN : 9783031150869

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Electronic Government by Marijn Janssen,Csaba Csáki,Ida Lindgren,Euripidis Loukis,Ulf Melin,Gabriela Viale Pereira,Manuel Pedro Rodríguez Bolívar,Efthimios Tambouris Pdf

Chapters 6, 24, 26 and 36 are available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Author : Anonim
Publisher : Unknown
Page : 652 pages
File Size : 40,8 Mb
Release : 1976
Category : Weights and measures
ISBN : UCAL:B4108986

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NBS Special Publication by Anonim Pdf

Author : Ake Grönlund,L. Albinsson
Publisher : Springer Science & Business Media
Page : 254 pages
File Size : 41,7 Mb
Release : 2012-12-06
Category : Computers
ISBN : 9781447105114

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Managing Electronic Services by Ake Grönlund,L. Albinsson Pdf

This easy-to-read guide to portal/electronic services development will help organizations achieve more proficient project management in developing gateways to electronic services. The presentation discusses the most important challenges and the factors for success, addressing both the electronic services themselves and the gateways to them. While most books address the technical, managerial, or economic issues, Managing Electronic Services adopts an organizational perspective. This approach not only integrates the managerial, technical and economic issues, but also puts them into the context of a customers or users requirements and expectations.

Author : Wesley Doorsamy,Babu Sena Paul,Tshilidzi Marwala
Publisher : Springer Nature
Page : 292 pages
File Size : 53,8 Mb
Release : 2020-07-13
Category : Technology & Engineering
ISBN : 9783030482305

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The Disruptive Fourth Industrial Revolution by Wesley Doorsamy,Babu Sena Paul,Tshilidzi Marwala Pdf

The book explores technological advances in the fourth industrial revolution (4IR), which is based on a variety of technologies such as artificial intelligence, Internet of Things, machine learning, big data, additive printing, cloud computing, and virtual and augmented reality. Critically analyzing the impacts and effects of these disruptive technologies on various areas, including economics, society, business, government, labor, law, and environment, the book also provides a broad overview of 4IR, with a focus on technologies, to allow readers to gain a deeper understanding of the recent advances and future trajectories. It is intended for researchers, practitioners, policy-makers and industry leaders.

Author : Sam Goundar
Publisher : BoD – Books on Demand
Page : 198 pages
File Size : 55,5 Mb
Release : 2021-09-01
Category : Technology & Engineering
ISBN : 9781789855081

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e-Services by Sam Goundar Pdf

The turn of the new millennium has brought with it an explosion of activity around electronic services (e-services) in the form of e-commerce, e-business, e-government, e-learning, and so on. The provision of all possible goods and services electronically via the Internet with the use of semantic web technologies has seen a paradigm shift from the traditional brick-and-mortar location-based services to the ubiquitous provision of goods and services online. An understanding of this paradigm shift and the fundamental properties of e-service composition is required in order to take full advantage of the paradigm. As such, this book provides comprehensive coverage and understanding of the use of e-services within the technological, business, management, and organizational domains. Chapters cover such topics as digitized learning, information and communication technology in sports, cloud computing for universities, and more. This book is a reference book for scholars, researchers, and practitioners looking to update their knowledge on methodologies, theoretical analyses, modeling, simulation, and empirical studies on e-services.

Author : Markku Suksi
Publisher : Springer Nature
Page : 222 pages
File Size : 53,9 Mb
Release : 2023-07-24
Category : Law
ISBN : 9783031301421

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The Rule of Law and Automated Decision-Making by Markku Suksi Pdf

The book presents observations concerning automated decision-making from a general point of view at the same time as it analyses the manner in which praxis in some jurisdictions has evolved as concerns automated decision-making and how the requirements that are placed by the legal orders on it are formulated. The principle of the rule of law should apply in the context of automated decision-making of public authorities just as much as when the decision-makers are physical persons. In sync with increasing automatization of decision-making in public authorities, problematizing questions about the appropriate legal basis for algorithmic decision-making have started emerge. How should the principle of the rule of law apply within the area of automated decision-making, how should automated decision-making be regulated so that it satisfies the requirements created by the principle of the rule of law, and how should the principle of the rule of law be made concrete in decision-making that is based on algorithms? The proposal for an AI Act launched by the European Commission in April 2021, including an identification of high-risk uses of algorithmic techniques, raises further questions concerning practices and interpretations related to automated decision-making. The state based on the rule of law proceeds from the maxim that public powers are exercised within a legal frame that makes the exercise of public powers foreseeable in light of legal norms. Also, a state based on the rule of law requires that the contents of the exercise of public powers is regulated by legal norms, which means that the citizens must be able to know everything that is relevant about how the powers will be exercised, not only who it is that will exercise the powers. Because of rules and principles of this kind, including non-discrimination and proportionality, the exercise of powers will not become arbitrary.