Service Innovation In Design Studies And Practices

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Service Innovation in Design Studies and Practices

Ahmad Zuhairi Abdul Majid
Service Innovation in Design Studies and Practices Book PDF

Author : Ahmad Zuhairi Abdul Majid
Publisher : Penerbit USM
Page : 138 pages
File Size : 45,5 Mb
Release : 2022-07-23
Category : Technology & Engineering
ISBN : 9789674616045

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Service Innovation in Design Studies and Practices by Ahmad Zuhairi Abdul Majid Pdf

This book is a guide for designers in industrial design, as well as in other areas such as architecture, interior design and visual communication in the area of digital media. It is also suitable for service bidders, as they also need to understand how to get the quality of care required, with the aid of a designer who will be mindful on the intangible aspects of service. As with other design areas, service design often gives priority to studying prior to the application of the concept of innovation or service enhancement. This is especially important since knowing the needs of the customers is the cornerstone of every discipline of design. It is desirable for a designer to review the needs of customers and service markets before considering the planning process. Service design is an element that has been implemented ever since a long time ago, but it is unlikely that its application can be done quickly, as there are combinations of different fields that need to contribute ideas and skills to service delivery. Service design used to be a term that does not exist, as service providers only discussed the concepts of 'to be built', 'to be created', 'to be launched' and so on when service was to be introduced. Thus, this book aims to bring back service design to the limelight, so as to not only educate designers, but also to remind service providers that it is also, and always will be, an important part of service

Service Design Practices for Healthcare Innovation

Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Service Design Practices for Healthcare Innovation Book PDF

Author : Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Publisher : Springer Nature
Page : 536 pages
File Size : 43,7 Mb
Release : 2022-01-19
Category : Medical
ISBN : 9783030872731

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Service Design Practices for Healthcare Innovation by Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche Pdf

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Designing for Service

Daniela Sangiorgi,Alison Prendiville
Designing for Service Book PDF

Author : Daniela Sangiorgi,Alison Prendiville
Publisher : Bloomsbury Publishing
Page : 288 pages
File Size : 51,8 Mb
Release : 2017-02-23
Category : Design
ISBN : 9781474250153

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Designing for Service by Daniela Sangiorgi,Alison Prendiville Pdf

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

A Tiny History of Service Design

Daniele Catalanotto
A Tiny History of Service Design Book PDF

Author : Daniele Catalanotto
Publisher : Unknown
Page : 128 pages
File Size : 53,5 Mb
Release : 2018-09-14
Category : Electronic
ISBN : 0464827280

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A Tiny History of Service Design by Daniele Catalanotto Pdf

A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.

An Introduction to Service Design

Lara Penin
An Introduction to Service Design Book PDF

Author : Lara Penin
Publisher : Bloomsbury Publishing
Page : 192 pages
File Size : 40,8 Mb
Release : 2018-05-17
Category : Design
ISBN : 9781350031913

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An Introduction to Service Design by Lara Penin Pdf

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.

The Service Innovation Handbook

Lucy Kimbell
The Service Innovation Handbook Book PDF

Author : Lucy Kimbell
Publisher : BIS Publishers
Page : 0 pages
File Size : 46,6 Mb
Release : 2015-01-27
Category : Business & Economics
ISBN : 9063693532

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The Service Innovation Handbook by Lucy Kimbell Pdf

This is an essential read for managers in forms that used to have a product focus and that are trying to shift towards designing services and experiences. By covering the early stages of the innovation process, it guides readers throught developing new knowledge, creating service concepts and prototyping experiences. It's valuable not only for service innovation and design practicioners but also visionary business leaders who understand that creating destinct customer experiences is the future of innovation.

Design for Services

Anna Meroni,Daniela Sangiorgi
Design for Services Book PDF

Author : Anna Meroni,Daniela Sangiorgi
Publisher : CRC Press
Page : 335 pages
File Size : 49,8 Mb
Release : 2016-04-08
Category : Business & Economics
ISBN : 9781317152378

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Design for Services by Anna Meroni,Daniela Sangiorgi Pdf

In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

Service Design and Service Thinking in Healthcare and Hospital Management

Mario A. Pfannstiel,Christoph Rasche
Service Design and Service Thinking in Healthcare and Hospital Management Book PDF

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 535 pages
File Size : 52,6 Mb
Release : 2018-12-28
Category : Medical
ISBN : 9783030007492

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Service Design and Service Thinking in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Service Design

Andy Polaine,Lavrans Løvlie,Ben Reason
Service Design Book PDF

Author : Andy Polaine,Lavrans Løvlie,Ben Reason
Publisher : Rosenfeld Media
Page : 216 pages
File Size : 40,7 Mb
Release : 2013-03-13
Category : Business & Economics
ISBN : 9781933820613

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Service Design by Andy Polaine,Lavrans Løvlie,Ben Reason Pdf

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

An Introduction to Industrial Service Design

Satu Miettinen
An Introduction to Industrial Service Design Book PDF

Author : Satu Miettinen
Publisher : Routledge
Page : 167 pages
File Size : 50,5 Mb
Release : 2016-11-10
Category : Business & Economics
ISBN : 9781317181743

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An Introduction to Industrial Service Design by Satu Miettinen Pdf

Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

Service Design and Delivery

Mairi Macintyre,Glenn Parry,Jannis Angelis
Service Design and Delivery Book PDF

Author : Mairi Macintyre,Glenn Parry,Jannis Angelis
Publisher : Springer Science & Business Media
Page : 170 pages
File Size : 53,5 Mb
Release : 2011-04-02
Category : Business & Economics
ISBN : 9781441983213

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Service Design and Delivery by Mairi Macintyre,Glenn Parry,Jannis Angelis Pdf

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

This is Service Design Thinking

Marc Stickdorn,Jakob Schneider
This is Service Design Thinking Book PDF

Author : Marc Stickdorn,Jakob Schneider
Publisher : John Wiley & Sons
Page : 389 pages
File Size : 42,9 Mb
Release : 2012-01-11
Category : Business & Economics
ISBN : 9781118156308

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This is Service Design Thinking by Marc Stickdorn,Jakob Schneider Pdf

How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principles Tools: describing a variety of tools and methods used in Service Design Thinking Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper—capturing different stakeholder concerns: e.g. customers, front-line staff and management.

This Is Service Design Doing

Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider
This Is Service Design Doing Book PDF

Author : Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider
Publisher : "O'Reilly Media, Inc."
Page : 1341 pages
File Size : 42,6 Mb
Release : 2018-01-02
Category : Business & Economics
ISBN : 9781491927137

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This Is Service Design Doing by Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider Pdf

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Case Studies in Service Innovation

Linda A. Macaulay,Ian Miles,Jennifer Wilby,Yin Leng Tan,Liping Zhao,Babis Theodoulidis
Case Studies in Service Innovation Book PDF

Author : Linda A. Macaulay,Ian Miles,Jennifer Wilby,Yin Leng Tan,Liping Zhao,Babis Theodoulidis
Publisher : Springer Science & Business Media
Page : 220 pages
File Size : 53,7 Mb
Release : 2012-05-02
Category : Business & Economics
ISBN : 9781461419723

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Case Studies in Service Innovation by Linda A. Macaulay,Ian Miles,Jennifer Wilby,Yin Leng Tan,Liping Zhao,Babis Theodoulidis Pdf

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

The Handbook of Service Innovation

Renu Agarwal,Willem Selen,Göran Roos,Roy Green
The Handbook of Service Innovation Book PDF

Author : Renu Agarwal,Willem Selen,Göran Roos,Roy Green
Publisher : Springer
Page : 842 pages
File Size : 40,5 Mb
Release : 2015-04-08
Category : Technology & Engineering
ISBN : 9781447165903

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The Handbook of Service Innovation by Renu Agarwal,Willem Selen,Göran Roos,Roy Green Pdf

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.