Service Systems Implementation

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer Science & Business Media
Page : 310 pages
File Size : 51,5 Mb
Release : 2011-02-07
Category : Business & Economics
ISBN : 1441979042

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Service Systems Implementation by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer Science & Business Media
Page : 360 pages
File Size : 51,6 Mb
Release : 2011-04-20
Category : Business & Economics
ISBN : 9781441982704

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The Science of Service Systems by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer Science & Business Media
Page : 325 pages
File Size : 50,8 Mb
Release : 2011-02-07
Category : Business & Economics
ISBN : 9781441979049

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Service Systems Implementation by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Author : G Livingston
Publisher : Academic Press
Page : 500 pages
File Size : 55,6 Mb
Release : 2012-12-02
Category : Cooking
ISBN : 9780323148030

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Food Service Systems by G Livingston Pdf

Food Service Systems: Analysis, Design, and Implementation contains the proceedings of a conference held in Framington, Massachusetts on April 7-9, 1976. This book provides a comprehensive treatment of the interrelated elements of food service systems as presented in the conference. Particularly, this compilation shows a step-by-step approach to the problems apparent in food service systems. This includes analyzing and optimizing food, labor utilization, facility design, equipment selection, quality control, training, and microbiological and nutritional aspects in food service operations. Each element is tackled from the viewpoint of its analysis and design into a new system, with emphasis on the methodology involved. Some actual case histories of successful food service systems designs and implementation are included. This book will serve as a text for college and university level courses in Food Service Systems and other related courses. Aside from this, it will also be a good reference for food and food systems research workers, consultants, and planners.

Author : Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Publisher : Springer
Page : 362 pages
File Size : 47,5 Mb
Release : 2015-12-12
Category : Computers
ISBN : 9783319231952

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Fundamentals of Service Systems by Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt Pdf

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Publisher : Elsevier
Page : 254 pages
File Size : 52,8 Mb
Release : 2021-06-23
Category : Technology & Engineering
ISBN : 9780323852487

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Smart Product-Service Systems by Pai Zheng,Chun-Hsien Chen,Zuoxu Wang Pdf

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Author : National Health Planning Information Center
Publisher : Unknown
Page : 48 pages
File Size : 49,9 Mb
Release : 1978
Category : Emergency medical services
ISBN : UCR:31210023587353

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Emergency Medical Service Systems and Health Planning by National Health Planning Information Center Pdf

Author : Irene Ng,Glenn Parry,Peter Wild,Duncan McFarlane,Paul Tasker
Publisher : Springer Science & Business Media
Page : 470 pages
File Size : 50,8 Mb
Release : 2011-07-02
Category : Technology & Engineering
ISBN : 9780857291899

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Complex Engineering Service Systems by Irene Ng,Glenn Parry,Peter Wild,Duncan McFarlane,Paul Tasker Pdf

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Page : 394 pages
File Size : 54,6 Mb
Release : 2019-11-25
Category : Business & Economics
ISBN : 9783030309671

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Smart Service Systems, Operations Management, and Analytics by Hui Yang,Robin Qiu,Weiwei Chen Pdf

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer
Page : 360 pages
File Size : 55,6 Mb
Release : 2011-04-29
Category : Business & Economics
ISBN : 1441982698

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The Science of Service Systems by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Author : Paul Rogers,Robert Hering,IBM Redbooks
Publisher : IBM Redbooks
Page : 518 pages
File Size : 55,9 Mb
Release : 2012-10-18
Category : Computers
ISBN : 9780738436401

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z/OS Distributed File Service zSeries File System Implementation z/OS V1R13 by Paul Rogers,Robert Hering,IBM Redbooks Pdf

The z/OS® Distributed File Service zSeries® File System (zFS) is a z/OS UNIX® file system that can be used like the Hierarchical File System (HFS). zFS file systems contain files and directories, including Access Control Lists (ACLs), that can be accessed with the z/OS HFS application programming interfaces (APIs). zFS file systems can be mounted into the z/OS UNIX hierarchy along with other local or remote file system types (for example, HFS, TFS, AUTOMNT, NFS, and so on). zFS does not replace HFS, but it is the z/OS UNIX strategic file system and IBM® recommends migrating HFS file systems to zFS. Beginning with z/OS V1R7, there are no restrictions for file system structures that should be kept as HFS instead of zFS. This IBM Redbooks® publication helps you to install, tailor, and configure new zFS file systems. This information can be used by system administrators who work with the zFS component of the IBM z/OS Distributed File Service base element. The book provides a broad description of the new architecture of the zFS file system for all releases up to zFS V1R13. You can use it as a reference when converting HFS file systems to zFS file systems. It will help you to create a solution for migrating to zFS file systems, and to understand the performance differences between HFS file systems and zFS file systems.

Author : Andy Polaine,Lavrans Løvlie,Ben Reason
Publisher : Rosenfeld Media
Page : 216 pages
File Size : 44,9 Mb
Release : 2013-03-13
Category : Business & Economics
ISBN : 9781933820613

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Service Design by Andy Polaine,Lavrans Løvlie,Ben Reason Pdf

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Author : Wolf Wolfensberger,Susan Thomas,National Institute on Mental Retardation
Publisher : Unknown
Page : 510 pages
File Size : 40,5 Mb
Release : 1983
Category : Evaluation research (Social action programs)
ISBN : 0919648347

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PASSING by Wolf Wolfensberger,Susan Thomas,National Institute on Mental Retardation Pdf

Author : A. Massey
Publisher : Edward Elgar Publishing
Page : 393 pages
File Size : 42,5 Mb
Release : 2011-01-01
Category : Political Science
ISBN : 9781781001080

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International Handbook on Civil Service Systems by A. Massey Pdf

'This Handbook on civil service systems is truly international and comparative. It covers and compares countries from all continents. It also connects historical (Weberian) legacies to contemporary challenges such as coordination, the hollow state, and trust. Massey's Handbook does not avoid difficult issues for civil service systems such as ruined reforms, fiscal retrenchment, and cultural and political system shocks. Therefore this book is exceptionally rich and stimulating.' Geert Bouckaert, Katholieke Universiteit Leuven, Belgium While there is no universally accepted definition of civil servant and civil service, this authoritative and informative Handbook compares and contrasts various approaches to organising the structure and activities of different civil service systems. Underpinning theories and frameworks provide a disciplinary perspective from which to explore recurring topics and themes, and international comparisons are made via case studies from Africa, Asia, Australasia, Europe, and North and South America. The expert contributors consider the historical and theoretical context of public administration and public sector management, encompassing issues such as the Weberian legacy, joined-up government and the hollowed-out state thesis. The debate between Anglo-American influenced systems versus the continental European approach to organising the civil service is also addressed.

Author : Anonim
Publisher : VISHNUVARTHANAN MOORTHY
Page : 92 pages
File Size : 40,5 Mb
Release : 2024-06-10
Category : Electronic
ISBN : 9781301711079

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CMMI Implementation Guide by Anonim Pdf