The Science Of Service Systems

The Science Of Service Systems Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of The Science Of Service Systems book. This book definitely worth reading, it is an incredibly well-written.

The Science of Service Systems

Haluk Demirkan,James C. Spohrer,Vikas Krishna
The Science of Service Systems Book PDF

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer Science & Business Media
Page : 360 pages
File Size : 46,9 Mb
Release : 2011-04-20
Category : Business & Economics
ISBN : 9781441982704

Get Book

The Science of Service Systems by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Fundamentals of Service Systems

Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Fundamentals of Service Systems Book PDF

Author : Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Publisher : Springer
Page : 362 pages
File Size : 46,7 Mb
Release : 2015-12-12
Category : Computers
ISBN : 9783319231952

Get Book

Fundamentals of Service Systems by Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt Pdf

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

Big Data and Smart Service Systems

Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Big Data and Smart Service Systems Book PDF

Author : Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Publisher : Academic Press
Page : 232 pages
File Size : 53,7 Mb
Release : 2016-11-23
Category : Technology & Engineering
ISBN : 9780128120408

Get Book

Big Data and Smart Service Systems by Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu Pdf

Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy

Service Systems Science

Kyoichi Kijima
Service Systems Science Book PDF

Author : Kyoichi Kijima
Publisher : Springer
Page : 182 pages
File Size : 40,5 Mb
Release : 2014-11-13
Category : Business & Economics
ISBN : 9784431542674

Get Book

Service Systems Science by Kyoichi Kijima Pdf

The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research. In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems. As a volume of the Translational Systems Sciences series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.

The Science of Service Systems

Haluk Demirkan,James C. Spohrer,Vikas Krishna
The Science of Service Systems Book PDF

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer
Page : 360 pages
File Size : 55,6 Mb
Release : 2011-04-27
Category : Business & Economics
ISBN : 144198271X

Get Book

The Science of Service Systems by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Modeling Service Systems

Ralph D. Badinelli
Modeling Service Systems Book PDF

Author : Ralph D. Badinelli
Publisher : Business Expert Press
Page : 169 pages
File Size : 50,8 Mb
Release : 2015-11-27
Category : Business & Economics
ISBN : 9781631570247

Get Book

Modeling Service Systems by Ralph D. Badinelli Pdf

This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating web sites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation. This book presents an overview of the foundational constructs of service science and models of co-creative systems, with the aim of enabling the reader to be a service innovator. The value proposition of this book is the opportunity to fill each reader's knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling.

Progressive Trends in Knowledge and System-Based Science for Service Innovation

Kosaka, Michitaka
Progressive Trends in Knowledge and System Based Science for Service Innovation Book PDF

Author : Kosaka, Michitaka
Publisher : IGI Global
Page : 511 pages
File Size : 52,6 Mb
Release : 2013-10-31
Category : Business & Economics
ISBN : 9781466646643

Get Book

Progressive Trends in Knowledge and System-Based Science for Service Innovation by Kosaka, Michitaka Pdf

Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

Handbook of Service Science, Volume II

Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Handbook of Service Science Volume II Book PDF

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani
Publisher : Springer
Page : 845 pages
File Size : 49,5 Mb
Release : 2018-10-16
Category : Business & Economics
ISBN : 9783319985121

Get Book

Handbook of Service Science, Volume II by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer,Kelly Lyons,Lia Patrício,Yuriko Sawatani Pdf

The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume. The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society. Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Smart Product-Service Systems

Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Smart Product Service Systems Book PDF

Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Publisher : Elsevier
Page : 254 pages
File Size : 46,5 Mb
Release : 2021-06-23
Category : Technology & Engineering
ISBN : 9780323852487

Get Book

Smart Product-Service Systems by Pai Zheng,Chun-Hsien Chen,Zuoxu Wang Pdf

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

Handbook of Service Science

Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Handbook of Service Science Book PDF

Author : Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Publisher : Springer Science & Business Media
Page : 758 pages
File Size : 41,9 Mb
Release : 2010-06-14
Category : Business & Economics
ISBN : 9781441916280

Get Book

Handbook of Service Science by Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer Pdf

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Smart Service Systems, Operations Management, and Analytics

Hui Yang,Robin Qiu,Weiwei Chen
Smart Service Systems Operations Management and Analytics Book PDF

Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Page : 394 pages
File Size : 53,9 Mb
Release : 2019-11-25
Category : Business & Economics
ISBN : 9783030309671

Get Book

Smart Service Systems, Operations Management, and Analytics by Hui Yang,Robin Qiu,Weiwei Chen Pdf

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Made to Serve

Timothy Baines,Howard Lightfoot
Made to Serve Book PDF

Author : Timothy Baines,Howard Lightfoot
Publisher : John Wiley & Sons
Page : 277 pages
File Size : 44,7 Mb
Release : 2013-04-09
Category : Business & Economics
ISBN : 9781118585283

Get Book

Made to Serve by Timothy Baines,Howard Lightfoot Pdf

A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others

Service Science

Mark S. Daskin
Service Science Book PDF

Author : Mark S. Daskin
Publisher : John Wiley & Sons
Page : 628 pages
File Size : 49,6 Mb
Release : 2011-07-15
Category : Mathematics
ISBN : 9780470877869

Get Book

Service Science by Mark S. Daskin Pdf

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's "How to Do It in Excel" sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

Exploring Services Science

Mehdi Snene,Michel Leonard
Exploring Services Science Book PDF

Author : Mehdi Snene,Michel Leonard
Publisher : Springer
Page : 139 pages
File Size : 41,6 Mb
Release : 2014-01-31
Category : Business & Economics
ISBN : 9783319048109

Get Book

Exploring Services Science by Mehdi Snene,Michel Leonard Pdf

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering and service discovery.

Food Service Systems

G Livingston
Food Service Systems Book PDF

Author : G Livingston
Publisher : Academic Press
Page : 500 pages
File Size : 41,9 Mb
Release : 2012-12-02
Category : Cooking
ISBN : 9780323148030

Get Book

Food Service Systems by G Livingston Pdf

Food Service Systems: Analysis, Design, and Implementation contains the proceedings of a conference held in Framington, Massachusetts on April 7-9, 1976. This book provides a comprehensive treatment of the interrelated elements of food service systems as presented in the conference. Particularly, this compilation shows a step-by-step approach to the problems apparent in food service systems. This includes analyzing and optimizing food, labor utilization, facility design, equipment selection, quality control, training, and microbiological and nutritional aspects in food service operations. Each element is tackled from the viewpoint of its analysis and design into a new system, with emphasis on the methodology involved. Some actual case histories of successful food service systems designs and implementation are included. This book will serve as a text for college and university level courses in Food Service Systems and other related courses. Aside from this, it will also be a good reference for food and food systems research workers, consultants, and planners.