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Serviceology for Designing the Future by Takashi Maeno,Yuriko Sawatani,Tatsunori Hara Pdf
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Massively Multi-Agent Systems II by Donghui Lin,Toru Ishida,Franco Zambonelli,Itsuki Noda Pdf
This book contains revised selected and invited papers presented at the International Workshop on Massively Multi-Agent Systems, MMAS 2018, held in Stockholm, Sweden, in July 2018. The 7 revised full papers presented were carefully reviewed and selected for inclusion in this volume. Also included are 3 post-workshop papers. The papers discuss enabling technologies, new architectures, promising applications, and challenges of massively multi-agent systems in the era of IoT. They are organized in the following topical sections: multi-agent systems and Internet of Things; architectures for massively multi-agent systems; and applications of massively multi-agent systems.
Servitization Strategy and Managerial Control by Anna Pistoni,Lucrezia Songini Pdf
This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.
Design for Tomorrow—Volume 1 by Amaresh Chakrabarti,Ravi Poovaiah,Prasad Bokil,Vivek Kant Pdf
This book showcases cutting-edge research papers from the 8th International Conference on Research into Design (ICoRD 2021) written by eminent researchers from across the world on design processes, technologies, methods and tools, and their impact on innovation, for supporting design for a connected world. The theme of ICoRD‘21 has been “Design for Tomorrow”. The world as we know it in our times is increasingly becoming connected. In this interconnected world, design has to address new challenges of merging the cyber and the physical, the smart and the mundane, the technology and the human. As a result, there is an increasing need for strategizing and thinking about design for a better tomorrow. The theme for ICoRD’21 serves as a provocation for the design community to think about rapid changes in the near future to usher in a better tomorrow. The papers in this book explore these themes, and their key focus is design for tomorrow: how are products and their development be addressed for the immediate pressing needs within a connected world? The book will be of interest to researchers, professionals and entrepreneurs working in the areas on industrial design, manufacturing, consumer goods, and industrial management who are interested in the new and emerging methods and tools for design of new products, systems and services.
Serviceology for Services by Takeshi Takenaka,Spring Han,Chieko Minami Pdf
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Serviceology for Smart Service System by Yuriko Sawatani,James Spohrer,Stephen Kwan,Takeshi Takenaka Pdf
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Advances in Engineering and Information Science Toward Smart City and Beyond by Ryoichi Shinkuma,Fatos Xhafa,Takayuki Nishio Pdf
This book presents advances on the state of the art in smart cities systems and applications based on the proof of concept and prototyping for smart cities in an interdisciplinary context of engineering and information sciences. Smart cities have emerged as highly complex technological endeavors that combine knowledge and technology from many disciplines ranging from information sciences to engineering. Due to their complex nature, the modeling, development, and prototyping of applications in smart cities present a myriad of challenges, including technical, economic, and social ones, across application subdomains such as smart transportation, social welfare, tourism, and smart industry. It becomes difficult or sometimes impossible to provide a solution for such potential research issues and challenges from a traditional disciplinary-approach only; to tackle such research issues and to make the paradigm of smart cities a reality, interdisciplinary approaches are deemed necessary. Readers, developers, practitioners, and policy-makers in the field find in the book insights, experiences, findings, and perspectives on smart cities applications with an emphasis on real-life prototyping, beyond the confines of laboratory experiments.
Serviceology for Services by Yoshinori Hara,Dimitris Karagiannis Pdf
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Serviceology for Services by Masaaki Mochimaru,Kanji Ueda,Takeshi Takenaka Pdf
Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Intelligent Transport Systems for Everyone’s Mobility by Tsunenori Mine,Akira Fukuda,Shigemi Ishida Pdf
This book presents the latest, most interesting research efforts regarding Intelligent Transport System (ITS) technologies, from theory to practice. The book’s main theme is “Mobility for everyone by ITS”; accordingly, it gathers a range of contributions on human-centered factors in the use or development of ITS technologies, infrastructures, and applications. Each of these contributions proposes a novel method for ITS and discusses the method on the basis of case studies conducted in the Asia-Pacific region. The book are roughly divided into four general categories: 1) Safe and Secure Society, 2) ITS-Based Smart Mobility, 3) Next-Generation Mobility, and 4) Infrastructure Technologies for Practical ITS. In these categories, several key topics are touched on with each other such as driver assistance and behavior analysis, traffic accident and congestion management, vehicle flow management at large events, automated or self-driving vehicles, V2X technologies, next-generation public transportation systems, and intelligent transportation systems made possible by big data analysis. In addition, important current and future ITS-related problems are discussed, taking into account many case studies that have been conducted in this regard.
Design for a Better Future by John Body,Nina Terrey Pdf
This book expands upon current design knowledge, focussing on the application of design thinking to large scaled complex systems, at the leading edge of cross sector and public value innovation.While the subject matter is specific to the design industry, the language and concepts are applicable and accessible to a broad audience.
Service Engineering for Gastronomic Sciences by Takeshi Shimmura,Tomomi Nonaka,Satomi Kunieda Pdf
This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering field. Further, it highlights a range of experiments conducted at actual business sites to verify the effectiveness of the proposed methodologies and theories. In modern society, food study has become more complex, as it involves multiple fields of science. For instance, a long-lived society entails a number of problems for human beings. A balanced intake of nutrients is important for a healthy life, but in many cases, healthy food is not the most enjoyable. As such, it is important for the food industry to provide foods that are both tasty and wholesome, based on the sciences of gastronomy and nutrition. Conventional food study proceeds along the lines of a specific field such as nutrition, agriculture, or gastronomy, though it should be conducted in an interdisciplinary manner. This book covers multifaceted research on food study to respond to today’s societal demands, based mainly on the natural and social sciences. It addresses a wide range of topics, including: food production management using mathematical modeling, operations research, and production engineering; evaluation of food products based on big data analysis; psychological experiments and ethnography; food products based on consumer behavior; organoleptic assessment and health improvement; design of physical dining environments using virtual reality, pedestrian debt recognition (human indoor position measuring), and observation of behavior. Reporting on and assessing many studies conducted at actual business locations, the book offers a unique and highly practical resource.
Design, User Experience, and Usability by Aaron Marcus,Elizabeth Rosenzweig,Marcelo M. Soares Pdf
This 5-volume HCII-DUXU 2023 book set constitutes the refereed proceedings of the 12th International Conference on Design, User Experience, and Usability, DUXU 2023, held as part of the 24th International Conference, HCI International 2023, which took place in Copenhagen, Denmark, in July 2023. A total of 1578 papers and 396 posters have been accepted for publication in the HCII 2023 proceedings from a total of 7472 submissions. The papers included in this volume set were organized in topical sections as follows: Part I: Design methods, tools and practices; emotional and persuasive design; Part II: Design case studies; and creativity and design education; Part III: Evaluation methods and techniques; and usability, user experience and technology acceptance studies; Part IV: Designing learning experiences; and chatbots, conversational agents and robots: design and user experience; Part V: DUXU for cultural heritage; and DUXU for health and wellbeing.
[ ] With Design: Reinventing Design Modes by Gerhard Bruyns,Huaxin Wei Pdf
This collection stems from the International Association of Societies of Design Research (IASDR) congress in 2021, promoting the research of design in its many fields of application. Today's design finds itself at a critical moment where the conventional ‘modes’ of doing, thinking and application are increasingly challenged by the troubled ideology of globalisation, climate change, migration patterns and the rapid restructuring of locally driven manufacturing sectors. The volume presents a selection of papers on state-of-the-art design research work. As rapid technological development has been pushing and breaking new ground in society, the broad field of design is facing many unprecedented changes. In combination with the environmental, cultural, technological, and, crucially, pandemic transitions, design at large is called to fundamentally alter its modes of practice. Beyond the conventional models of conducting research, or developing solutions to ‘wicked’ problems, the recoupling of design with different modes should be seen as an expression to embrace other capacities of thinking, criticisms and productions. This selection of proceedings papers delivers the latest insights into design from a multitude of perspectives, as reflected in the eight thematic modes of the congress ; i.e., [social] , [making] , [business] , [critical], [historical/projective], [impact], [pandemic], and [alternative] with design modes. The book benefits design researchers from both academia and industry who are interested in the latest design research results, as well as in innovative design research methods. In presenting an interesting corpus of design case studies as well as studies of design impact, this comprehensive collection is of relevance to design theorists and students, as well as scholars in related fields seeking to understand how design plays a critical role in their respective domains.