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Serviceology for Services by Yoshinori Hara,Dimitris Karagiannis Pdf
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Serviceology for Services by Masaaki Mochimaru,Kanji Ueda,Takeshi Takenaka Pdf
Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Serviceology for Services by Takeshi Takenaka,Spring Han,Chieko Minami Pdf
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Serviceology for Smart Service System by Yuriko Sawatani,James Spohrer,Stephen Kwan,Takeshi Takenaka Pdf
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Serviceology for Designing the Future by Takashi Maeno,Yuriko Sawatani,Tatsunori Hara Pdf
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Service Engineering for Gastronomic Sciences by Takeshi Shimmura,Tomomi Nonaka,Satomi Kunieda Pdf
This pioneering book on food study pursues an interdisciplinary approach to service science and the service engineering field. Further, it highlights a range of experiments conducted at actual business sites to verify the effectiveness of the proposed methodologies and theories. In modern society, food study has become more complex, as it involves multiple fields of science. For instance, a long-lived society entails a number of problems for human beings. A balanced intake of nutrients is important for a healthy life, but in many cases, healthy food is not the most enjoyable. As such, it is important for the food industry to provide foods that are both tasty and wholesome, based on the sciences of gastronomy and nutrition. Conventional food study proceeds along the lines of a specific field such as nutrition, agriculture, or gastronomy, though it should be conducted in an interdisciplinary manner. This book covers multifaceted research on food study to respond to today’s societal demands, based mainly on the natural and social sciences. It addresses a wide range of topics, including: food production management using mathematical modeling, operations research, and production engineering; evaluation of food products based on big data analysis; psychological experiments and ethnography; food products based on consumer behavior; organoleptic assessment and health improvement; design of physical dining environments using virtual reality, pedestrian debt recognition (human indoor position measuring), and observation of behavior. Reporting on and assessing many studies conducted at actual business locations, the book offers a unique and highly practical resource.
Servitization Strategy and Managerial Control by Anna Pistoni,Lucrezia Songini Pdf
This book intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. The book can represent a useful tool for companies interested developing successful servitization strategies.
Services and the Green Economy by Andrew Jones,Patrik Ström,Brita Hermelin,Grete Rusten Pdf
Services and the Green Economy addresses a significant gap in the knowledge and understanding of sustainable economic development. Bringing together a range of expert contributions the book analyses the role of services and service industries in the transition to a greener economy. Framed by an approach within environmental economic geography, chapters written by leading researchers from a range of disciplines explore how service industries, service firms and service activities are at heart of green economic processes. Adopting a global perspective, it includes research from the US, Europe, South America and Japan, providing a detailed insight into how the crucial role of service industry activity has often been ignored in current understandings of a green economic transition.
Semantic Technology by Guilin Qi,Kouji Kozaki,Jeff Z. Pan,Siwei Yu Pdf
This book constitutes the thoroughly refereed proceedings of the 5th Joint International Semantic Technology Conference, JIST 2015, held in Yichang, China, in November 2015. The theme of the JIST 2015 conference was "Big Data and Social Media". The JIST 2015 conference consisted of main technical tracks including 2 keynotes, 2 invited talks, a regular technical paper track (full and short papers), an in-use track, a poster and demo session, workshop, and tutorial. The 14 full and 8 short papers in this volume were carefully reviewed and selected from 43 submissions. The paper cover the following topics: ontology and reasoning, linked data, learning and discovery, RDF and query, knowledge graph, knowledge integration, query and recommendation, and applications of semantic technologies.
Massively Multi-Agent Systems II by Donghui Lin,Toru Ishida,Franco Zambonelli,Itsuki Noda Pdf
This book contains revised selected and invited papers presented at the International Workshop on Massively Multi-Agent Systems, MMAS 2018, held in Stockholm, Sweden, in July 2018. The 7 revised full papers presented were carefully reviewed and selected for inclusion in this volume. Also included are 3 post-workshop papers. The papers discuss enabling technologies, new architectures, promising applications, and challenges of massively multi-agent systems in the era of IoT. They are organized in the following topical sections: multi-agent systems and Internet of Things; architectures for massively multi-agent systems; and applications of massively multi-agent systems.
Progressive Trends in Knowledge and System-Based Science for Service Innovation by Kosaka, Michitaka Pdf
Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.
The Bloomsbury Companion to Language Industry Studies by Erik Angelone,Maureen Ehrensberger-Dow,Gary Massey Pdf
This volume provides a comprehensive overview of the key issues shaping the language industry, including translation, interpreting, machine translation, editing, terminology management, technology and accessibility. By exploring current and future research topics and methods, the Companion addresses language industry stakeholders, researchers, trainers and working professionals who are keen to know more about the dynamics of the language industry. Providing systematic coverage of a diverse range of translation and interpreting related topics and featuring an A to Z of key terms, The Bloomsbury Companion to Language Industry Studies examines how industry trends and technological advancement can optimize best practices in multilingual communication, language industry workspaces and training.
Advances in the Human Side of Service Engineering by Christine Leitner,Walter Ganz,Debra Satterfield,Clara Bassano Pdf
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
The Palgrave Handbook of Workplace Innovation by Adela McMurray,Nuttawuth Muenjohn,Chamindika Weerakoon Pdf
Innovation is a source of building long-term sustainability. If implemented successfully it can lead to superior organizational performance. To be competitive, companies and their leaders continuously strive to engage in new market spaces by developing and engaging in an innovative culture so as to differentiate themselves from their rivals. With contributions from scholars and practitioners, this Handbook provides evidence-based case studies to identify workplace innovation practices in developed and developing countries. Chapters are based on an organizational innovation framework and focuses on two major areas: the determinants of innovation and the process and outcome elements. It covers in-depth, cutting edge specialised topics such as frugal innovation, innovation associated with leadership as well as numerous organisational contexts such as for-profit and not for profit sectors and small, medium and large organisations. Essential reading for any student or scholar of innovation studies, this handbook provides novel coverage of innovation practices linked to organizational variables such as culture, ethics, leadership and performance.