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Soft Skills For The Bpo Sector Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Soft Skills For The Bpo Sector book. This book definitely worth reading, it is an incredibly well-written.
Author : Shalini Verma
Publisher : Pearson Education India
Page : 264 pages
File Size : 51,9 Mb
Release : 2009-09
Category : Electronic
ISBN : 8131722201
Author : V Bastin Jerome,Alagra Antony
Publisher : Educreation Publishing
Page : 202 pages
File Size : 47,8 Mb
Release : 2018-08-20
Category : Education
ISBN : 8210379456XXX
The book "Soft Skills for Career Success" plays a vital role in the soft skill development and career success of young talents. Since most of the companies are giving more importance to soft skill of their employees, along with the technical skills, the topic soft skills become more important than ever. Today, as companies increasingly need to become more dynamic, interconnected and flexible, soft skills are critical. These skills important to fostering employee retention, improving leadership, and building a meaningful culture. The good news is that soft skills are learnable. This book covers all the topics related to the area soft skills, that you're sure to get some interesting nugget of wisdom from it. Each topic has a clear description which would enable the readers to comprehend easily. This book will also support young people in choosing rewarding and successful careers consistent with your personality and character. This book is an excellent tool for individuals preparing to look for or start new jobs, as well as individuals who are currently working but need to step back and evaluate their performance. It is a practical, helpful book about the employability skills which are absolutely necessary to attain glorious career success. The book style is challenging and playful, serious and engaging and a stepping stone to developing the soft skills indispensable to climb heights in one’s career.
Author : Gopalaswamy Ramesh
Publisher : Pearson Education India
Page : 476 pages
File Size : 53,5 Mb
Release : 2010-09
Category : Attitude
ISBN : 8131732851
Our world is witnessing a major change in communication patterns, with expanding social spheres, openness in communication and professionals working in multicultural environments. It is crucial, therefore, that India's workforce remains world-class, through re-training and continuous improvement, to remain competent, competitive and successful. To create and nurture successful professionals, the acquisition, cultivation and fine-tuning of soft skills are highly essential in the given business paradigm. The ACE of Soft Skills is a part of this educational process that produces top-notch professionals. Divided into three parts-Attitude, Communication and Etiquette-this unique book provides a broad-based coverage of what constitute soft skills. The foundations of soft skills lie in a strong attitude; this attitude gets manifested as communication, which gets further refined as etiquette. This book covers a wide range of topics-a gamut of nearly 40 essential soft skills-including personal accountability, listening skills, business proposals, and the role of small talk and humour at work. The numerous case studies, cartoons, figures, tables and quotations not only offer an insightful, practical and well-rounded perspective into soft skills, but also make reading a joyful experience.
Author : M.S. Rangaraju,S. Hanuman Kennedy
Publisher : Allied Publishers
Page : 431 pages
File Size : 52,9 Mb
Release : 2012-06-10
Category : Business & Economics
ISBN : 9788184247619
This edited volume is a compendium of research papers on the theme "Innovation in Management Challenges and Opportunities in the Next Decade". There were twenty seven papers contributed by academicians and researches and eleven papers contributed by amateur authors. The keynote on the theme given by Dr. T. Alex, Chairman, ISRO throws light on innovation in space technology which is ushering in lot of advancements towards well-being of the society.
Author : Prof. Jogen Chandra Kalita & Dr. Shyamanta Chakraborty; Editors: Dr. Mrinal Jyoti Goswami, Ms. Jeetumoni Basumatary Dr. Mreeshi Agarwala, Mr. Namdol Bhutia, Dr. Sanjib Raj, Dr. Soumen Saha, Dr. Hiramoni Gogoi & Associate Editors: Ms. Bharati Mossang, Dr. Irfan Ullah, Ms. Meyisangla Longkumer, Dr. Ritwik Mondal
Publisher : Aank_A Creative Line
Page : 310 pages
File Size : 50,9 Mb
Release : 2019-08-19
Category : Education
ISBN : 9788193893746
A collection of research articles on various areas/subjects collected as a part of Orientation Programme-120 (31st July to 20th August, 2019) held at UGC-HRDC, Gauhati University, Guwahati, Assam, India, PIN: 781 014 and published by AANK_A Creative Line, Guwahati.
Author : Ravindra Baburao Tasildar
Publisher : Cambridge Scholars Publishing
Page : 360 pages
File Size : 47,6 Mb
Release : 2019-01-22
Category : Education
ISBN : 9781527526631
Right from its formal introduction in India in 1835, through Thomas B. Macaulay’s Minute, English has been intrinsically linked with the employment prospects of Indians. During their regime, the British promoted English education to fulfil the requirement of English-knowing Indians for administrative purposes. Owing to globalization, the last few years have witnessed the opening up of thousands of lucrative job opportunities for graduates proficient in English. English has gained importance in India as the language of opportunities. In colonial India, English education was a passport to government jobs, while in the twenty-first century, proficiency in English is essential for private sector jobs. This book examines the development of curricula in English in Indian universities vis-a-vis the needs of second language learners studying in Special English programmes of Bachelor of Arts (BA). It also reflects on how globalization has strengthened the connection between English and employment.
Author : John W. Moravec,Pieter Spinder,Bianca Stokman,Thieu Besselink
Publisher : Education Futures LLC
Page : 273 pages
File Size : 53,5 Mb
Release : 2013-06-19
Category : Education
ISBN : 9780615742090
Knowmads are nomadic knowledge workers –creative, imaginative, and innovative people who can work with almost anybody, anytime, and anywhere. The jobs associated with 21st century knowledge and innovation workers have become much less specific concerning task and place, but require more value-generative applications of what they know. The office as we know it is gone. Schools and other learning spaces will follow next. This book explores the future of learning, work and how we relate with each other in a world where we are now asked to design our own futures. Key topics covered include: reframing learning and human development; required skills and competencies; rethinking schooling; flattening organizations; co-creating learning; and new value creation in organizations. In this volume, nine authors from three continents, ranging from academics to business leaders, share their visions for the future of learning and work. Educational and organizational implications are uncovered, experiences are shared, and the contributors explore what it’s going to take for individuals, organizations, and nations to succeed in Knowmad Society.
Author : Shalini Verma
Publisher : Vikas Publishing House
Page : 128 pages
File Size : 49,7 Mb
Release : 2024-07-02
Category : Science
ISBN : 9789325974203
Life skills are essentially individual abilities that help in promoting mental well-being and competence in people to deal with the various situations in life. This book presents various aspects of life skills, including communication, self-analysis, self-development and study habits. These are crucial elements in determining one's personal and professional growth. Developed in accordance with the new syllabus of the West Bengal Council of Technical Education and written in an interactive style, this course book will help the students inculcate the various life skills and enhance their acceptability and growth in this highly competitive world. Key Features • Opening Case Study in every chapter, along with case-analysis-based class discussion, to encourage students to apply their analytical skills • Assess Your Understanding to test understanding and assimilation of the information shared in the passages • Story Time with short, interesting stories that allow young learners to develop critical thinking skills and draw some moral lessons from them • In-class Team Activity in the form of role plays, debates, discussion, etc • Experiential Learning to gauge the students' understanding of the concepts and to measure how much of the learning they are able to apply in real life
Author : Anonim
Publisher : The Business Year
Page : 188 pages
File Size : 44,9 Mb
Release : 2024-07-02
Category : Business & Economics
ISBN : 9781912498819
Colombia is undergoing a period of generation-marking adversity. And saying this of Colombia is a tall order given a tumultuous yesterday of armed conflict and internal mass displacement. Today's struggles are of a different nature, however. President Duque has had to give simultaneous management to the COVID-19 health crisis, the Venezuelan refugee crisis, and an expanding fiscal deficit situation that lost the country its investment-grade rating. All this against a backdrop of mass social discontent manifested by record-setting civilian protest. Considering this concoction of challenges, Colombian business leaders have demonstrated the exceptional traits of resilience that characterize this country's people. This edition of The Business Year: Colombia is dedicated to them. This 188-page publication aims to paint a picture of Colombia's current economic condition, examining each major sector through exclusive interviews, as well as news and analysis, from from finance to energy and transport to tourism.
Author : V. Pereira,A. Malik
Publisher : Springer
Page : 208 pages
File Size : 54,6 Mb
Release : 2015-05-21
Category : Business & Economics
ISBN : 9781137481528
Human Capital in the Indian IT / BPO Industry analyses human capital management in the Indian information technology (IT) and business process outsourcing (BPO) industry, which has created a new paradigm for organising global talent engaged in designing and delivering IT and BPO services.
Author : Bibhu Prasad Mishra
Publisher : Pustak Mahal
Page : 223 pages
File Size : 50,5 Mb
Release : 2011-04-01
Category : Electronic
ISBN : 9788122311549
Author : C. Bhattacharya
Publisher : Excel Books India
Page : 724 pages
File Size : 50,5 Mb
Release : 2009
Category : Electronic
ISBN : 8174464778
While most books on marketing and services are readable, very few take the student's viewpoint and set out to answer the question Is it understandable? in the affirmative. This book and its pedagogy has been designed precisely with this in mind:v Design: The book has a consistency of design that is innovative, with aesthetic appeals. v Opening and Closing Cases: Every chapter begins and ends with a case. The cases introduce the primary theme and issues discussed in the chapter and closes with analytical tasks for the students. The cases are original, pertaining to Indian situations, companies and protagonists, helping the Indian students to connect.v Objectives: Every chapter has clear learning expectations, get a glimpse of the chapter context and their respective importance. v End-of-chapter Questions: The questions are many and have been designed carefully to enhance learning for the students. There are elements of research, project work, and academic exercises in them.v Illustrations: The book is generous with pleasing and informative charts, tables and diagrams.v Glossary: The Appendix at the end of the book contains a glossary of services and marketing terminologies. v Marketing models: In addition to the text, the appendix also contains major marketing models mentioned in the text, which are frequently used by the marketers.v How to do cases: The Appendix also contains an useful section for all students a template for case discussion and analysis.There are four parts in the book. Part I takes an overview look at the major differences between services and goods and their characteristics, classifications and different models. It methodically analyses the section on the local, domestic and international conditions and environment factors that have affected services. It also examines the importance of Relationship Marketing in services. Part II examines in-depth the marketing of services. It looks sweepingly and with depth at marketing planning and strategy, service buying behaviour, knowledge management and marketing research in services, and the seven marketing mix variables for services. Part III is about the assessment of service delivery and customer relationship management. Part IV deals exclusively with comprehensive service cases. The cases are in addition to the opening and closing cases. The book lucidly explains the basic concepts of services and marketing and fills a long-standing need of the students for a book on both services and marketing.
Author : Mayank Kumar Golpelwar
Publisher : Springer
Page : 214 pages
File Size : 40,5 Mb
Release : 2015-10-23
Category : Business & Economics
ISBN : 9783658118679
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.
Author : Matthias Pilz
Publisher : Springer
Page : 355 pages
File Size : 42,9 Mb
Release : 2016-01-27
Category : Education
ISBN : 9783658085025
This book explores how the Indian education and training system prepares young people for the world of work and for the requirements of the employment market – because India is a leading industrialised nation with a very young population and a high demand for a skilled workforce. Indian experts write from a course-specific perspective, offering a comprehensive picture of educational policy, curriculum design and cultural characteristics. The virtual absence of a formalised system of vocational training in India underlines the importance of this research.
Author : Dr. B. Shailaja dr. G. Rama krishna
Publisher : Archers & Elevators Publishing House
Page : 128 pages
File Size : 52,6 Mb
Release : 2024-07-02
Category : Antiques & Collectibles
ISBN : 9788193856529