Author : Deloitte
Publisher : Unknown
Page : 128 pages
File Size : 53,6 Mb
Release : 1995-01-01
Category : Electronic
ISBN : 1892383209
The Future of Retail Banking
Deloitte
The Future Of Retail Banking
The Future Of Retail Banking Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of The Future Of Retail Banking book. This book definitely worth reading, it is an incredibly well-written.
The Art of Better Retail Banking
Hugh Croxford,Frank Abramson,Alex Jablonowski
Author : Hugh Croxford,Frank Abramson,Alex Jablonowski
Publisher : John Wiley & Sons
Page : 302 pages
File Size : 47,6 Mb
Release : 2005-08-05
Category : Business & Economics
ISBN : 9780470014813
The Art of Better Retail Banking by Hugh Croxford,Frank Abramson,Alex Jablonowski Pdf
"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation." --Sir Mervyn Pedelty, Recently retired Chief Executive, The Co-operative Bank plc, smile, CIS and Co-operative Financial Services "A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don't expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry." --Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank "This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future." --Joseph DeFeo, CEO, CLS Bank. "This is a useful guide to retail banking that provides a thought-provoking view on the state of The Art (of Better Retail Banking). Clearly retail banking can get better, and must! To steal an analogy from the conclusion, there is a sea change going on - consumers are looking more and more for greater simplicity and value, and so many banks are still making such heavy weather of it. This book does a good job of charting the current developments." -- Lindsay Sinclair, CEO, ING Direct UK. "A whistle-stop tour of all aspects of retail banking. This is a very readable and insightful real world mix of theory, strategy, tactics and practice. They have even managed to make banking sound exciting. But mostly they have been able to cut through the complexity to remind us all that success in retail banking is not just about finance and efficiency - it is about customers and staff, who are all too often forgotten about." --Craig Shannon, Executive Director - Marketing, Co-operative Financial Services. "The authors live up to their promise of providing managers and students with a clear exposition of the retail banking sector and how banks can confront the challenging future they face. This book is a practical manual with lots of useful advice. I was looking for new insights in this book - and I found them!" --Professor Adrian Payne, Professor of Services Marketing, Director, Centre for Services Management, Cranfield School of Management. "A key determinant of any organisation's success will be an enhanced understanding of 'value' as defined by customers, employees, shareholders and other stakeholders. Value can mean different things to these different groups, and this book has set itself the objective of identifying the approaches that will improve the value proposition for all of these interested parties. It achieves this objective." --Professor Steve Worthington, Faculty of Business and Economics, Monash University. "An enjoyable and useful read. It provides a good perspective on the role of IT and how IT suppliers and professionals need to contribute to future developments in retail banking strategy and implementation. It helps provide guidance for the significant challenges ahead for both suppl
The Future of Retail Banking
J. DiVanna
Author : J. DiVanna
Publisher : Springer
Page : 178 pages
File Size : 48,6 Mb
Release : 2003-11-06
Category : Business & Economics
ISBN : 9780230509566
The Future of Retail Banking by J. DiVanna Pdf
This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.
Experience is King
Robert Weeks
Author : Robert Weeks
Publisher : Independently Published
Page : 0 pages
File Size : 48,6 Mb
Release : 2023-03-11
Category : Electronic
ISBN : 9798386697105
Experience is King by Robert Weeks Pdf
Experience is King: The Future of Retail Banking Customer Experience is a groundbreaking book that explores the changing landscape of retail banking and the critical role that customer experience plays in the success of financial institutions. In this comprehensive guide, renowned industry expert and author Robert K. Weeks takes a deep dive into the world of retail banking, examining the challenges faced by traditional banks in the face of digital disruption and the rise of fintech startups. Through real-world examples and case studies, Robert reveals the strategies that leading banks are using to stay ahead of the curve, including the implementation of cutting-edge technologies, the development of innovative products and services, and a renewed focus on customer-centricity. Drawing on his extensive experience working with top-tier banks and financial services companies around the world, Robert offers actionable insights and practical advice for organizations looking to transform their customer experience and thrive in the rapidly-evolving banking industry. He covers everything from the basics of customer experience design to the latest trends in digital banking, including artificial intelligence, machine learning, and blockchain. Filled with inspiring stories, practical tips, and expert guidance, Experience is King is the ultimate guide for anyone interested in the future of retail banking and the importance of delivering exceptional customer experiences. Whether you're a seasoned banking professional or a newcomer to the industry, this book will help you stay ahead of the curve and succeed in the new era of retail banking.
The Future of Retail Banking in Europe
Oonagh McDonald,Kevin Keasey
Author : Oonagh McDonald,Kevin Keasey
Publisher : John Wiley & Sons
Page : 208 pages
File Size : 41,6 Mb
Release : 2003-03-28
Category : Business & Economics
ISBN : 9780470855744
The Future of Retail Banking in Europe by Oonagh McDonald,Kevin Keasey Pdf
Within Europe, the banking sector is commencing a period of considerable change and consolidation. Advances in technology, competition from the non-banking sector, the introduction of the Euro, a European Central bank and, possibly, pan-European Regulation, combined with the challenge from US banks, increased mergers and changing practices means 21st century banking is changing immeasurably. The Future of Retail Banking in Europe is written in an accessible style by Oonagh McDonald and Kevin Keasey, two of the leading authorities in the field and includes: In-depth analysis of the banking structures in all the major European markets. Foreword by Guy Warren, Head of Banking, Europe, Unisys Corporation Unique insights into the industry from the CEOs of major European banks. The challenges being faced in the industry and predictions into what the future holds for retail banking in Europe. This book will be essential reading for middle and senior managers in the banking and financial service sectors, both suppliers and investors in the banking sector, and MBA students.
The future of retail banking
Kent Eriksson
Author : Kent Eriksson
Publisher : Unknown
Page : 72 pages
File Size : 44,8 Mb
Release : 2008
Category : Electronic
ISBN : OCLC:441353930
The future of retail banking by Kent Eriksson Pdf
Retail Banking
A. Omarini
Author : A. Omarini
Publisher : Springer
Page : 297 pages
File Size : 41,9 Mb
Release : 2016-01-12
Category : Technology & Engineering
ISBN : 9781137392558
Retail Banking by A. Omarini Pdf
The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors. Taking both multidisciplinary and holistic approaches, Retail Banking is a comprehensive analysis of how traditional retail banks can meet the challenges of the emerging competitive landscape. It outlines the importance of considering the traditional fundamentals of banking and fitting them into the modern times, where technology is pervasive and developments in the macro and micro scenarios have changed the landscape of the industry. It highlights that modern retail banking is a conscious step away from the past, and suggests that for banks to succeed in this field, they must step away from ad-hoc initiatives and instead encourage loyalty and a life-long confidence in each of their customers. This book will be of interest to those with in interest in retail banking, bank management, business models and strategies and financial services.
The Future of Retail Banking
J. DiVanna
Author : J. DiVanna
Publisher : Palgrave Macmillan
Page : 0 pages
File Size : 49,9 Mb
Release : 2003-11-07
Category : Business & Economics
ISBN : 1403911266
The Future of Retail Banking by J. DiVanna Pdf
This book arises from an event on the future of banking which included leading figures in the industry. It addresses current trends influencing competition including globalization, market structure, technology and demographics and how these will impact upon companies and their organization, business opportunities, revenue streams, branding and customer behaviour. It will also show banks how to develop strategic initiatives for future competition. This will represent essential thinking for the banking and financial services industry.
Retail and Digital Banking
John Henderson
Author : John Henderson
Publisher : Kogan Page Publishers
Page : 281 pages
File Size : 42,6 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9780749482725
Retail and Digital Banking by John Henderson Pdf
Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation.
Bye Bye Banks?
James Haycock,Shane Richmond
Author : James Haycock,Shane Richmond
Publisher : Wunderkammer
Page : 0 pages
File Size : 54,6 Mb
Release : 2015
Category : Banks and banking
ISBN : 0993220649
Bye Bye Banks? by James Haycock,Shane Richmond Pdf
Tech companies have disrupted retailing, media, transit and travel. Now the retail banking business model looks set to be transformed too. In Bye Bye Banks? James Haycock and Shane Richmond describe these startups, and to which areas of the banking industry they are laying siege. It shows that this assault is already well underway and that many incumbents are poised to be displaced, diminished and disintermediated. It draws on extensive research and on-and-off the record interviews with senior executives in some of the biggest banks. Haycock and Richmond conclude with the recommendation that traditional banks need to reinvent themselves by launching a 'Beta Bank': a lean, stand-alone organisation fit for the future for which they provide a ten-point operating model. This short book is a bold, urgent and timely analysis of the forces shaping the future of financial services. Its message to industry leaders in the sector could not be more simple: adapt or prepare to be disrupted. "This work accurately and concisely captures the effects of the disruption brought to the banking industry by the digital revolution. The comments by other banking and innovation professionals about their own experiences are particularly intriguing." - Alessandro Hatami, former Innovation Executive at Lloyds Banking Group "James Haycock is a key voice for how the banking industry should and will change." - Tom Hopkins, Product Innovation Director, Experian Consumer Services "If you are an incumbent retail bank, read it, get on with it, make it happen." - Lee Sankey, former Group Design Director, Barclays
Banking on Change
London Institute of Banking and Finance
Author : London Institute of Banking and Finance
Publisher : John Wiley & Sons
Page : 248 pages
File Size : 47,9 Mb
Release : 2019-10-14
Category : Business & Economics
ISBN : 9781119609988
Banking on Change by London Institute of Banking and Finance Pdf
PRAISE FOR Banking on Change "In this 140th Anniversary celebration book, The London Institute of Banking and Finance stick to their core function of educating us all, but especially aspirant bankers, on the role and concerns of (retail and commercial) banking in the UK. They have assembled a well-chosen group of practitioners from a range of professions to write clear and easily assimilable essays, no technical expertise required, on a wide variety of current banking issues. If you want to learn about the current practices and problems of UK retail banking, this book must be essential reading." —Charles Goodhart, emeritus professor of banking and finance at the London School of Economics "In this important book, a line from Bill Allen's contribution is key: 'Nobody can predict the ferocity of the gale of creative destruction' that faces the financial services sector. True; but if you read the many and varied contributions, you'll have a pretty good idea. Moreover, you'll understand how we (that is, bankers) got here – and what we should do to make the industry more competitive, fairer and more genuinely useful. It is a soup-to-nuts look at banking – from the early days of the Institute of Banking, through the go-go years of ifs, to a present and future that are likely to be dominated by technology. It is well-worth a long read." —Andrew Hilton, director, Centre for the Study of Financial Innovation "If you were to imagine what a book celebrating 140 years of financial knowledge might contain, you could not come up with a better selection than this. As well as a historic sweep – from no-tech to fintech, the decline of trust and the rise of competition – today's hot subjects are addressed, including sustainable investing, cultural diversity and digital identity. The cradle-to-grave nature of the industry is captured in pieces about financial education and pensions. And it's well written, setting the scene nicely for the next era." —Jane Fuller, Fellow of the Society of Investment Professionals Financial services are undergoing rapid, and potentially dramatic, change. What will happen in payments, in sustainable finance and in fintech? How can the industry boost financial inclusion and ensure that its workforce has the skills it needs to meet regulatory requirements and to compete with new entrants? Can trade finance rise to the challenge of underpinning global trade for all and help the developing world avoid "financial abandonment"? What do financial services need to do to protect our digital identities? Banking on Change provides insights by experts and influencers from across the financial services industry on these and other questions. Published to mark the 140th anniversary of The London Institute of Banking & Finance, this book is intended to be of lasting value to both students and professionals.
Retail Banking 2020
John Garvey, PwC (US) Global Banking and Capital Markets Leader,Bob Sullivan, PwC (US) US Banking and Capital Markets Leader,Justo Alcocer, PwC (Spain) EMEA Banking and Capital Markets Leader,Antony Eldridge, PwC (Singapore) Asia-Pacific Banking and Capital Markets Leader
Author : John Garvey, PwC (US) Global Banking and Capital Markets Leader,Bob Sullivan, PwC (US) US Banking and Capital Markets Leader,Justo Alcocer, PwC (Spain) EMEA Banking and Capital Markets Leader,Antony Eldridge, PwC (Singapore) Asia-Pacific Banking and Capital Markets Leader
Publisher : PricewaterhouseCoopers LLP
Page : 44 pages
File Size : 52,7 Mb
Release : 2014-03-14
Category : Business & Economics
ISBN : 8210379456XXX
Retail Banking 2020 by John Garvey, PwC (US) Global Banking and Capital Markets Leader,Bob Sullivan, PwC (US) US Banking and Capital Markets Leader,Justo Alcocer, PwC (Spain) EMEA Banking and Capital Markets Leader,Antony Eldridge, PwC (Singapore) Asia-Pacific Banking and Capital Markets Leader Pdf
Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics and economics are together creating an imperative to change. Banks need to get ahead of these challenges and retool to win in the next era. Banks must not only execute on today’s imperatives, but also radically innovate and transform themselves for the future.
Bank 2.0
Brett King
Author : Brett King
Publisher : Marshall Cavendish International Asia Pte Ltd
Page : 400 pages
File Size : 44,7 Mb
Release : 2010-06-05
Category : Business & Economics
ISBN : 9789814312660
Bank 2.0 by Brett King Pdf
BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.
The Digital Banking Revolution
Luigi Wewege,Michael C. Thomsett
Author : Luigi Wewege,Michael C. Thomsett
Publisher : Walter de Gruyter GmbH & Co KG
Page : 138 pages
File Size : 52,9 Mb
Release : 2019-12-02
Category : Business & Economics
ISBN : 9781547401598
The Digital Banking Revolution by Luigi Wewege,Michael C. Thomsett Pdf
Emergent innovative financial technologies are profoundly changing the way in which we spend, move and manage our money, unlike ever before, and traditional retail banks are facing stiff competition. The global financial crisis in 2007–2009 led to large losses, and even the collapse of a significant number of established banks shaking the trust of financial customers worldwide. The Digital Banking Revolution is an insightful look at how financial technology and the rapid rise of financial technology companies have brought welcome changes offering flexibility to the banking industry. The book offers a unique perspective on the consumerization of retail banking services. It delves into the many changes that financial innovations have brought about in banking, the main financial disruptors, the new era of "banking on the go," and financial innovations from countries around the world before concluding with a discussion on the future of banking including optimizing structures, new strategies for business outcomes, and human resources in the digital era.
Innovation in the financial retail banking industry. Are banks taking over Fintechs or are Fintechs taking over banking?
Frederic Tronnier
Author : Frederic Tronnier
Publisher : GRIN Verlag
Page : 54 pages
File Size : 43,6 Mb
Release : 2016-06-24
Category : Business & Economics
ISBN : 9783668245778
Innovation in the financial retail banking industry. Are banks taking over Fintechs or are Fintechs taking over banking? by Frederic Tronnier Pdf
Bachelor Thesis from the year 2016 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 1,3, University of Frankfurt (Main) (Fachbereich für Wirtschaftsinformatik), language: English, abstract: The thesis focuses on how Fintechs are disrupting the financial retail banking industry and how banks react to these changes. In this context, challenges and opportunities of their actions will be analyzed and discussed. Furthermore, it will be derived how aspects of innovation influence the Fintechs success in this process and how innovation takes place in the financial industry in general. Finally, this thesis discusses the implications of the current situation for both Fintechs and banks, and identifies potential outcomes and consequences for all involved parties. Since the beginning of the 21st century and the spread of the internet whole industries have been transformed or became obsolete. Disruption in the form of digitalization has taken place in the music, book, media and movie industry. Online and mobile services, offered by start-ups and technology companies are changing one industry at a time. Retail-focused companies like Apple, Netflix, Google, Amazon and Twitter have changed the way people think and use music, films, books and media. They also changed the consumers’ general perception of good service, usability and of how companies are doing business. Despite all these improvements in our everyday life, the financial retail banking industry has remained relatively constant, even though it caused people to adapt to new circumstances, in the form of the Global Financial Crisis (GFC), resulting in a Global Recession and higher regulations for the industry. Since then, the industry missed the opportunity to regain the customers’ trust by changing their habits and improving their services. Instead, customers are increasingly unlikely to buy products or refer their bank but are increasingly prepared to leave their bank within the next six months. This state of stagnancy inside the financial retail banking industry seems to have changed. New entrants have caused uproar in the industry. Fintechs, an acronym for financial technology, are entering the retail market, forcing banks to adapt and innovate. Online and mobile banking services are now considered to be the future of financial retail banking. Fintechs threaten to take away customers by offering better and cheaper services with higher usability. As both the number of Fintechs and their customers increase, banks realize that Fintechs are going to be a threat for them.