Actionable Performance Measurement

Author : Marvin T. Howell
Publisher : Quality Press
Page : 297 pages
File Size : 41,6 Mb
Release : 2005-06-30
Category : Mathematics
ISBN : 9781636940687

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Actionable Performance Measurement by Marvin T. Howell Pdf

Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how well they are meeting customers’ needs, how targeted improvements are being achieved, and how management is doing. Accurate performance measures tell companies where they are, and to take action if they are not on track or if performance does not meet expectations.Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.Included is a student workbook to be used as a teaching tool in conjunction with the books.

Author : Howell
Publisher : Pearson Education India
Page : 258 pages
File Size : 55,9 Mb
Release : 2007-09
Category : Electronic
ISBN : 8131716988

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Actionable Performance Measurement by Howell Pdf

Author : Jerry L. Harbour
Publisher : CRC Press
Page : 102 pages
File Size : 45,8 Mb
Release : 2009-06-16
Category : Business & Economics
ISBN : 1439802505

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The Basics of Performance Measurement, Second Edition by Jerry L. Harbour Pdf

You can’t understand, manage, or improve what you don’t measure While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge. Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.

Author : Christopher Davis
Publisher : Simon and Schuster
Page : 381 pages
File Size : 51,7 Mb
Release : 2015-07-13
Category : Computers
ISBN : 9781638350453

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Agile Metrics in Action by Christopher Davis Pdf

Summary Agile Metrics in Action is a rich resource for agile teams that aim to use metrics to objectively measure performance. You'll learn how to gather data that really counts, along with how to effectively analyze and act upon the results. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the Book The iterative nature of agile development is perfect for experience-based, continuous improvement. Tracking systems, test and build tools, source control, continuous integration, and other built-in parts of a project lifecycle throw off a wealth of data you can use to improve your products, processes, and teams. The question is, how to do it? Agile Metrics in Action teaches you how. This practical book is a rich resource for an agile team that aims to use metrics to objectively measure performance. You'll learn how to gather the data that really count, along with how to effectively analyze and act upon the results. Along the way, you'll discover techniques all team members can use for better individual accountability and team performance. Practices in this book will work with any development process or tool stack. For code-based examples, this book uses Groovy, Grails, and MongoDB. What's Inside Use the data you generate every day from CI and Scrum Improve communication, productivity, transparency, and morale Objectively measure performance Make metrics a natural byproduct of your development process About the Author Christopher Davis has been a software engineer and team leader for over 15 years. He has led numerous teams to successful delivery using agile methodologies. Table of Contents PART 1 MEASURING AGILE TEAMS Measuring agile performance Observing a live project PART 2 COLLECTING AND ANALYZING YOUR TEAM'S DATA Trends and data from project-tracking systems Trends and data from source control Trends and data from CI and deployment servers Data from your production systems PART 3 APPLYING METRICS TO YOUR TEAMS, PROCESSES, AND SOFTWARE Working with the data you're collecting: the sum of the parts Measuring the technical quality of your software Publishing metrics Measuring your team against the agile principles

Author : Robert J. Benson,Tom Bugnitz
Publisher : John Wiley & Sons
Page : 354 pages
File Size : 44,6 Mb
Release : 2004-04-26
Category : Business & Economics
ISBN : 9780471649946

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From Business Strategy to IT Action by Robert J. Benson,Tom Bugnitz Pdf

From Business Strategy to IT Action gives companies of all sizes the tools to effectively link IT to business strategy and produce effective, actionable strategies for bottom-line results. The authors present CEOs, CFOs, CIOs, and IT managers with a powerful and accessible resource packed with such useful material as: * The Strategy-to-Bottom-Line Value Chain, which integrates the management practices relating to planning, prioritization, alignment, and assessing a company's entire IT budget * Methods for using IT Impact Management to establish IT culture and performance models for the business/IT connection * The IT Improvement Zone, which quickly identifies where a company can focus its energies for maximum results * And much more

Author : Anonim
Publisher : Harvard Business Press
Page : 130 pages
File Size : 55,5 Mb
Release : 2009-10-01
Category : Business & Economics
ISBN : 9781422155530

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Measuring Performance by Anonim Pdf

Organizations want--and need--to track the changes in their overall performance. And the divisions, units, teams, and individuals within these organizations engage in similar success measurement. Performance Measurement explains the importance of regularly monitoring your group's performance and introduces formal measurement practices. You'll learn to Apply a disciplined process to performance measurement Set targets and communicate data effectively Use performance management as a coaching and development tool Meet Your Mentor Robert S. Kaplan is Baker Foundation Professor at the Harvard Business School and Chairman of the Practice Leadership Committee of Palladium, Executing Strategy. He has authored or coauthored 14 books, 18 Harvard Business Review articles, and more than 120 other papers. The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.

Author : National Research Council,Division on Engineering and Physical Sciences,Board on Infrastructure and the Constructed Environment,Committee for Oversight and Assessment of U.S. Department of Energy Project Management
Publisher : National Academies Press
Page : 52 pages
File Size : 44,6 Mb
Release : 2005-08-01
Category : Transportation
ISBN : 9780309181761

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Measuring Performance and Benchmarking Project Management at the Department of Energy by National Research Council,Division on Engineering and Physical Sciences,Board on Infrastructure and the Constructed Environment,Committee for Oversight and Assessment of U.S. Department of Energy Project Management Pdf

In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.

Author : Duke Okes
Publisher : Quality Press
Page : 99 pages
File Size : 45,7 Mb
Release : 2013-01-21
Category : Business & Economics
ISBN : 9780873898508

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Performance Metrics by Duke Okes Pdf

Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process. But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right people so that they can make proper decisions? This book provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them. It focuses on making sure that the metrics selected will guide people and processes in the direction the organization wants to go, and allow continual evaluation of success. Every highly effective organization is unique in some strategic way, and the metrics used should reflect these differences. Studying high performers can be useful from a learning standpoint, but simply adopting what someone else is doing is likely to take you off your track and put you on theirs. The concepts in this book will put you on the correct track and give you the tools to stay on it.

Author : Theodore H. Poister
Publisher : John Wiley & Sons
Page : 315 pages
File Size : 40,7 Mb
Release : 2008-03-11
Category : Business & Economics
ISBN : 9780470365175

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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister Pdf

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Author : Connie Siu
Publisher : FriesenPress
Page : 72 pages
File Size : 46,6 Mb
Release : 2016-03-07
Category : Electronic
ISBN : 9781460281215

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Get Results that Count by Connie Siu Pdf

Are you tired of reading through reams of statistics and listening to presentation after presentation just to find the essential nuggets about business performance that will put and keep your company ahead? Do you want colleagues and employees to buy in with cooperation and supportive engagement? Do you want to align your business actions with goals and ensure resources are allocated for optimal return? In this practical 'put it in play today' guide, management consultant Connie Siu cuts straight to the core elements of business performance measurement that will produce actionable results. Whether you're an executive, manager, business owner, project leader or team leader, Get Results that Count will help you: - Get clarity on what is important and relevant to measure - Develop meaningful measures - Monitor and communicate the right results to the right audience - Manage challenges with data - Drive accountability for performance - Overcome common measurement problems

Author : Jerry L. Harbour
Publisher : Unknown
Page : 128 pages
File Size : 48,5 Mb
Release : 2017-08-15
Category : Electronic
ISBN : 1138464171

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The Basics of Performance Measurement by Jerry L. Harbour Pdf

You can�t understand, manage, or improve what you don�t measure While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet, despite the book�s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge. Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.

Author : Bloomsbury Publishing
Publisher : Bloomsbury Publishing
Page : 272 pages
File Size : 47,8 Mb
Release : 2010-10-01
Category : Business & Economics
ISBN : 9781849300292

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Effective Operations and Performance Management by Bloomsbury Publishing Pdf

Effective Operations and Performance Management is a multi-author volume, written by practitioners and academics in their respective fields of expertise including Andrew Mayo, Subir Chowdhur, Andrew Cox and Leslie L. Kossoff providing coverage in all aspects of operations and performance within a company. The book addresses measuring and managing operational issues, providing you with a solid platform from which to develop strategies and grow your business. It includes over 30 chapters covering the management of operations and performance. It offers you a rich vein of thought leadership and best practice and practical step-by-step guides on methods to improve operational robustness and measure performance. There are a range of Checklists including Performing a Skills Gap Analysis, The Triple Bottom Line, Using and Understanding Financial Ratios for Analysis, Applying Stress-Testing to Business Continuity Management plus much more...

Author : Sachin Karadgi
Publisher : Springer
Page : 138 pages
File Size : 41,6 Mb
Release : 2014-06-02
Category : Business & Economics
ISBN : 9783319070070

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A Reference Architecture for Real-Time Performance Measurement by Sachin Karadgi Pdf

This book describes how manufacturing enterprises, by reinforcing their existing monitoring and control of manufacturing processes, can successfully face the ever-increasing pressure from internal and external environments to maintain their competitive advantage. Numerous performance measurement systems have been elaborated to satisfy these requirements, stressing the importance of financial and operational metrics. It also highlights the fact that research on generating and linking financial and operational metrics, especially in real-time, has not garnered sufficient attention to date. The book follows an approach that integrates enterprises across different levels and departments. By computing and linking the financial and operational metrics in real-time, the book demonstrates how to provide a comprehensive view of an entire enterprise.

Author : Dean Spitzer
Publisher : AMACOM
Page : 312 pages
File Size : 44,6 Mb
Release : 2007-02-09
Category : Business & Economics
ISBN : 9780814430095

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Transforming Performance Measurement by Dean Spitzer Pdf

It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Author : Peter T. Chingos
Publisher : John Wiley & Sons
Page : 322 pages
File Size : 40,9 Mb
Release : 2004-04-12
Category : Business & Economics
ISBN : 9780471655084

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Responsible Executive Compensation for a New Era of Accountability by Peter T. Chingos Pdf

A definitive road map to help companies assess and refine their executive reward strategies. Responsible pay has become inextricably linked with corporate governance and long-term shareholder value creation. Responsible Executive Compensation for a New Era of Accountability shows you how to revamp your executive compensation programs to drive shareholder value creation while adhering to the high standards of the new corporate governance environment. Packed with case studies, diagnostics, and contributions from world-renowned experts in executive compensation, this vital resource offers a comprehensive overview of the critical issues affecting executive compensation practice and theory during this new era. Order your copy today!