Managing Reputation In The Banking Industry

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Managing Reputation in The Banking Industry

Stefano Dell’Atti,Annarita Trotta
Managing Reputation in The Banking Industry Book PDF

Author : Stefano Dell’Atti,Annarita Trotta
Publisher : Springer
Page : 187 pages
File Size : 41,9 Mb
Release : 2016-04-15
Category : Business & Economics
ISBN : 9783319282565

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Managing Reputation in The Banking Industry by Stefano Dell’Atti,Annarita Trotta Pdf

The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.

Trust the Brand - Corporate Reputation Management in Private Banking

Verena A. Knipp
Trust the Brand Corporate Reputation Management in Private Banking Book PDF

Author : Verena A. Knipp
Publisher : Diplomica Verlag
Page : 148 pages
File Size : 45,5 Mb
Release : 2009-10
Category : Business & Economics
ISBN : 9783836680585

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Trust the Brand - Corporate Reputation Management in Private Banking by Verena A. Knipp Pdf

Reputation is the sum of individual perceptions, experiences and beliefs in the mind of a company's stakeholder. Therefore, synchronous stakeholder communication and interaction has to respect the needs of all parties involved. Reputation management is the total of concepts, processes and structures that are directed towards the effective management of reputation within a company. It covers all activities to establish, preserve, improve and defend reputation systematically. Private banking is a highly sensitive and trust requiring business. A strong bank brand and a healthy reputation are its key success factors. Private banks concentrate on prosperous clientele; therefore, they know that the loss of the good name is one of the major business risks. Although the significant role of reputation in private banking is commonly clear, a systematic management of corporate reputation is rarely. This book investigates the current status of reputation management in private banking and identifies reputation drivers. Consequently, a survey on German private banks is being conducted. Based upon the findings, a structure for corporate reputation management under aspects of good corporate governance will be derived. Regarding corporate reputation management as a consulting product, opportunities for the consulting industry are presented in conclusion.

Reputation Management

Andrew Hiles
Reputation Management Book PDF

Author : Andrew Hiles
Publisher : A&C Black
Page : 257 pages
File Size : 45,6 Mb
Release : 2011-12-19
Category : Business & Economics
ISBN : 9781849300568

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Reputation Management by Andrew Hiles Pdf

Managing and understanding the value of an organization's reputation is essential in the digital age, where the slightest negative incident can go "viral" and quickly become a major PR containment exercise. Reputation management is an integrated part of any organization's risk management plan, so this intangible yet vital asset has to be assessed, managed, and protected. Reputation Management provides advice on how to define and value your organization's reputation and techniques for maintaining and protecting it from risks that may arise on a daily basis. This book also covers where the responsibility for reputation management lies, risk identification, governance aspects, and containment and mitigation of a negative event. Aimed at the risk manager, corporate communicator, business strategist, auditor, and senior manager, Reputation Management covers: * The governance of reputation * Measuring and managing reputation * Managing and monitoring external perceptions * Reputation crisis management * Strategic planning and reputation * Reputation and investors

Sustainable Banking

Rosella Carè
Sustainable Banking Book PDF

Author : Rosella Carè
Publisher : Springer
Page : 166 pages
File Size : 41,7 Mb
Release : 2018-03-18
Category : Business & Economics
ISBN : 9783319733890

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Sustainable Banking by Rosella Carè Pdf

This book aims to provide scholars, students and practitioners with a broad analysis – both theoretical and practical – of what it means to be a sustainable bank. It provides a comprehensive overview of sustainable banking literature and practices, discussing environmental and social pressures. The book is organized into seven chapters, of which two are dedicated to practical case studies and analysis. The book features up-to-date academic literature, a broad overview on new sustainable banking models and strategies, and case studies. Sustainable Banking is a useful reference for those seeking to understand a subject of fervent discussion in an era of financial turmoil.

Artificial Intelligence Enabled Management

Rubee Singh,Shahbaz Khan,Anil Kumar,Vikas Kumar
Artificial Intelligence Enabled Management Book PDF

Author : Rubee Singh,Shahbaz Khan,Anil Kumar,Vikas Kumar
Publisher : Walter de Gruyter GmbH & Co KG
Page : 249 pages
File Size : 54,5 Mb
Release : 2024-06-04
Category : Business & Economics
ISBN : 9783111173252

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Artificial Intelligence Enabled Management by Rubee Singh,Shahbaz Khan,Anil Kumar,Vikas Kumar Pdf

Companies in developing countries are adopting Artificial Intelligence applications to increase efficiency and open new markets for their products. This book explores the multifarious capabilities and applications of AI in the context of these emerging economies and its role as a driver for decision making in current management practices. Artificial Intelligence Enabled Management argues that the economic problems facing academics, professionals, managers, governments, businesses and those at the bottom of the economic pyramid have a technical solution that relates to AI. Businesses in developing countries are using cutting-edge AI-based solutions to improve autonomous delivery of goods and services, implement automation of production and develop mobile apps for services and access to credit. By integrating data from websites, social media and conventional channels, companies are developing data management platforms, good business plans and creative business models. By increasing productivity, automating business processes, financial solutions and government services, AI can drive economic growth in these emerging economies. Public and private sectors can work together to find innovative solutions that simultaneously alleviate poverty and inequality and increase economic mobility and prosperity. The thought-provoking contributions in this book also bring attention to new barriers that have emerged in the acceptance, use, integration and deployment of AI by businesses in developing countries and explore the often-overlooked drawbacks of AI adoption that can hinder or even cause value loss. The book is a must-read for policymakers, researchers, and anyone interested in understanding the critical role of AI in the emerging economy perspective.

Crisis, Issues and Reputation Management

Andrew Griffin
Crisis Issues and Reputation Management Book PDF

Author : Andrew Griffin
Publisher : Kogan Page Publishers
Page : 280 pages
File Size : 42,8 Mb
Release : 2014-04-03
Category : Business & Economics
ISBN : 9780749469931

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Crisis, Issues and Reputation Management by Andrew Griffin Pdf

Handling a crisis and knowing how to manage the potential reputational damage that can occur has become a top priority for all businesses. Learn from international brands like Nestle, Unilever, McDonalds, Cadbury, RBS and more, to discover the value of reputation management and how to effectively and proactively approach the Corporate Social Responsibility of your business. Whether it is an internal or external crisis, now more than ever brands and organizations are having to understand and respond rapidly to shifting public values, rising expectations, demands for public consultation and increasingly intrusive news media. Crisis, Issues and Reputation Management defines and explores the value of reputation, providing practical guidelines for effective reputation management that will resolve issues with minimum damage and disruption to the business. Showcasing a variety of crises through a range of case studies from international brands including Nestle, Unilever, General Electric, McDonald's, Coca-cola, Cadbury, Tesco, Pan Am, RBS and more, this definitive handbook provides a new and broader perspective on the topic for new and seasoned practitioners alike. Practical and accessible, it outlines a comprehensive approach to managing situations that may turn into crises - and handling crises once they occur.

Managing the Corporate Reputation of National Commercial Bank

P. K. Jagersma
Managing the Corporate Reputation of National Commercial Bank Book PDF

Author : P. K. Jagersma
Publisher : Createspace Independent Publishing Platform
Page : 110 pages
File Size : 43,7 Mb
Release : 2017-05-27
Category : Electronic
ISBN : 1546985514

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Managing the Corporate Reputation of National Commercial Bank by P. K. Jagersma Pdf

'Managing the Corporate Reputation of National Commercial Bank - A Senior Executive Perspective' aims to provide an authoritative view on the 'reputation equity' of National Commercial Bank (NCB) seen through the lens of 168 senior executives and senior managers. We had access to the peak of the pyramid - Financial Times Global 500 company senior executives and senior managers - who submitted data on NCB's (wholesale) banking activities (that is, business and corporate banking including investment banking) and contributed their time, ideas, and insight. The result is a unique 'MRI scan' of NCB. We have built upon the structure of earlier studies with the addition of several more detailed areas of analysis (see also: P.K. Jagersma, 'On Becoming Extraordinary: Star Professional Service Firms', ISBN 978 908 107 7651 available through www.amazon.com). We have focused in on six 'key performance indicators' of NCB's wholesale banking activities: client strategy, market strategy, competitive strategy, people strategy, innovation strategy, and business model strategy. Measuring and managing the value of reputation is the holy grail of bank management. Not surprisingly, 'Managing the Corporate Reputation of National Commercial Bank - A Senior Executive Perspective' has been really fascinating to work on.

Reputation Management

John Doorley,Helio Fred Garcia
Reputation Management Book PDF

Author : John Doorley,Helio Fred Garcia
Publisher : Routledge
Page : 473 pages
File Size : 44,7 Mb
Release : 2020-07-14
Category : Business & Economics
ISBN : 9781351235013

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Reputation Management by John Doorley,Helio Fred Garcia Pdf

Reputation Management is an established how-to guide for students and professionals, as well as CEOs and other business leaders. This fourth edition is updated throughout, including: new social media management techniques for the evolving age of digital media, and perspectives on reputation management in an era of globalization. The book is embroidered by ethics, and organized by corporate communication units, such as media relations, issues management, crisis communication, organizational communication, government relations, and investor relations. Each chapter is fleshed out with the real-world experiences cited by the authors and contributions from 36 leaders in the field, including The Arthur W. Page Society, the International Communications Consultancy Organization, the PR Council, CVS Health, Edelman and Ketchum. This was the first book on reputation management and, now in its fourth edition, remains a must-have reference for students taking classes in public relations management, corporate communication, communication management, and business. CEOs, business leaders, and professionals working in these areas find it a reliable resource for measuring, monitoring and managing reputation.

Managing Operational Risk

Douglas G. Hoffman
Managing Operational Risk Book PDF

Author : Douglas G. Hoffman
Publisher : John Wiley & Sons
Page : 580 pages
File Size : 53,8 Mb
Release : 2002-01-25
Category : Business & Economics
ISBN : 0471412686

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Managing Operational Risk by Douglas G. Hoffman Pdf

"Managing Operational Risk" ist ein maßgeblicher Leitfaden zum Handling des operativen Risikos in Finanzinstituten. Als operatives Risiko bezeichnet man das Risiko für mögliche unerwartete Verluste, die auf Systemfehler, nicht adäquate interne Steuerungs- und Kontrollmechanismen sowie auf menschliches Versagen und höhere Gewalt zurückzuführen sind. Erläutert werden hier alle grundsätzlichen Fragen, angefangen bei einer ausführlichen Definition des Begriffs operatives Risiko, bis hin zu Entwurf und Implementierung anspruchsvoller Riskmanagement-Systeme. Darüber hinaus werden neueste Verfahren zur Erstellung von Computermodellen ebenso erörtert wie führende Methoden zur Integration von Legacy Systemen für die Bewertung und Erfassung operativer Risiken. "Managing Operational Risk" ist ein sachlich-prägnanter Ratgeber zur Bewertung und Minimierung des operativen Risikos. Geschrieben von Douglas Hoffman, einem international führenden Experten auf diesem Gebiet. Mit zahlreichen Fallstudien zu Spitzenfinanzinstitutionen weltweit.

Contemporary Issues in Sustainable Finance

Mario La Torre,Helen Chiappini
Contemporary Issues in Sustainable Finance Book PDF

Author : Mario La Torre,Helen Chiappini
Publisher : Springer Nature
Page : 306 pages
File Size : 40,9 Mb
Release : 2020-07-01
Category : Business & Economics
ISBN : 9783030402488

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Contemporary Issues in Sustainable Finance by Mario La Torre,Helen Chiappini Pdf

Sustainable investments, although not yet working under a comprehensive regulatory framework, represent a growing, worldwide phenomenon. Such growth reflects the renewed public and private interest in environmental issues such as climate change, poverty and financial inclusion, as well as growing support from conscious investors looking to finance environmental and social initiatives. However, despite the interest that sustainable investments are gaining among governors, investors and practitioners, important challenges remain that must be addressed. Comprising a collection of research presented at the 2nd Social Impact Investments International Conference, this contributed volume offers a global analysis of the current state of the sustainable finance sector, proposing solutions to challenging obstacles and exploring topics including impact investing, social impact bonds and green banking. Providing real-life case studies from Europe, Latin America and Africa, this book is an insightful and timely read for scholars interested in sustainable finance, social impact investing, development finance and alternative finance.

Relationship Management in Banking

Steve Goulding,Richard Abley
Relationship Management in Banking Book PDF

Author : Steve Goulding,Richard Abley
Publisher : Kogan Page Publishers
Page : 401 pages
File Size : 49,9 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9780749482848

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Relationship Management in Banking by Steve Goulding,Richard Abley Pdf

Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.

"Strategic Financial Management: Navigating the Banking Landscape"

Dr. Vishal Thakur
Strategic Financial Management Navigating the Banking Landscape Book PDF

Author : Dr. Vishal Thakur
Publisher : Dr Vishal Thakur
Page : 134 pages
File Size : 49,9 Mb
Release : 2024-03-31
Category : Business & Economics
ISBN : 9788119585236

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"Strategic Financial Management: Navigating the Banking Landscape" by Dr. Vishal Thakur Pdf

This is "Strategic Financial Management: Navigating the Banking Landscape." This book serves as your simplified guide to the complicated world of money. This book aims to simplify the complexities of financial management and offer useful ideas for success, regardless of the reader's experience level or level of curiosity about the banking sector. It can be difficult to navigate the banking industry in the fast-paced, constantly-evolving economic climate of today. The financial industry is more connected and active than ever thanks to quick technological breakthroughs, shifting global markets, and regulatory changes. But have no fear—this book will guide you through the chances and challenges that lie ahead. We'll begin by providing a strong foundation in financial ideas and translating technical terms into plain English. After that, we'll look at the strategic ideas that support efficient money management, giving you the ability to make wise choices that advance your financial objectives. This book contains information that can help you manage the financial health of a firm, improve your own finances, or learn more about the banking sector in general. Through case studies, real-world examples, and helpful advice, you'll learn important lessons about how to confidently manage the complexity of banking.

Corporate Social Responsibility: Concepts, Methodologies, Tools, and Applications

Management Association, Information Resources
Corporate Social Responsibility Concepts Methodologies Tools and Applications Book PDF

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 1655 pages
File Size : 54,7 Mb
Release : 2018-07-06
Category : Business & Economics
ISBN : 9781522561934

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Corporate Social Responsibility: Concepts, Methodologies, Tools, and Applications by Management Association, Information Resources Pdf

The decisions a corporation makes affect more than just its stakeholders and can have wide social, environmental, and economic consequences. This facilitates a business environment built around the practical regulations and transparency necessary to ensure ethical and responsible business practice. Corporate Social Responsibility: Concepts, Methodologies, Tools, and Applications is a vital reference source on the ways in which corporate entities can implement responsible strategies and create synergistic value for both businesses and society. Highlighting a range of topics such as company culture, organizational diversity, and human resource management, this multi-volume book is ideally designed for business executives, managers, business professionals, human resources managers, academicians, and researchers interested in the latest advances in organizational development.

Corporate Reputation

Ronald J. Burke,Graeme Martin
Corporate Reputation Book PDF

Author : Ronald J. Burke,Graeme Martin
Publisher : CRC Press
Page : 356 pages
File Size : 42,9 Mb
Release : 2016-05-13
Category : Business & Economics
ISBN : 9781317159469

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Corporate Reputation by Ronald J. Burke,Graeme Martin Pdf

Increasing media scrutiny, global coverage and communication via the internet means corporate reputation can be damaged quickly, and failing to successfully address challenges to corporate reputation has consequences. Companies generally suffer almost ten times the financial loss from damaged reputations than from whatever fines may be imposed. According to Ernst & Young, the investment community believes up to 50 per cent of a company's value is intangible - based mostly on corporate reputation. So recognizing potential threats, or anticipating risks, emerges as a critical organizational competence. Organizations can regain lost reputations, but recovery takes a long time. Corporate Reputation contains both academic content along with practical contributions, developed by those serving as consultants or working in organizations in the area of corporate reputation and its management or recovery. It covers: why corporate reputation matters, the increase in reputation loss, threats to corporate reputation, monitoring reputation threats online and offline, the key role of leadership in reputation recovery, and making corporate reputation immune from threats. Any book that is going to do justice to a subject that is so complex and intangible needs imagination, depth and range, and this is exactly what the contributors bring with them.

The U.S. Banking System

Felix I. Lessambo
The U S Banking System Book PDF

Author : Felix I. Lessambo
Publisher : Springer Nature
Page : 328 pages
File Size : 48,9 Mb
Release : 2019-12-18
Category : Business & Economics
ISBN : 9783030347925

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The U.S. Banking System by Felix I. Lessambo Pdf

The U.S. banking system differs from many countries both in the range of services supplied and the complexity of operations. Meanwhile, the U.S. financial markets have become the attraction of worldwide investors. This book explains the three key aspects of the industry: the laws governing the banking institutions, the regulations thereof, and their economics and financial statements in a manner not covered by any competitive publications, of interest to both professionals and scholars who want to better grasp this industry. Auditing a bank and/or liquidating a bank require a set of rules not always well understood. The book provides such an overview.