Measuring And Managing Performance In Organizations

Author : Robert Austin
Publisher : Addison-Wesley
Page : 286 pages
File Size : 41,5 Mb
Release : 2013-07-15
Category : Computers
ISBN : 9780133488401

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Measuring and Managing Performance in Organizations by Robert Austin Pdf

This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!

Author : Dean Spitzer
Publisher : AMACOM
Page : 312 pages
File Size : 44,6 Mb
Release : 2007-02-09
Category : Business & Economics
ISBN : 9780814430095

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Transforming Performance Measurement by Dean Spitzer Pdf

It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Author : Robert Daniel Austin
Publisher : Unknown
Page : 128 pages
File Size : 52,7 Mb
Release : 1996
Category : Employees
ISBN : 013348842X

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Measuring and Managing Performance in Organizations by Robert Daniel Austin Pdf

Author : Peter Bogetoft
Publisher : Springer Science & Business Media
Page : 270 pages
File Size : 49,6 Mb
Release : 2013-01-04
Category : Business & Economics
ISBN : 9781461460435

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Performance Benchmarking by Peter Bogetoft Pdf

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in–depth yet very accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S. Beinecke Professor of Accounting, Yale School of Management CFO, Compensation Valuation, Inc. "I highly recommend this well-written and comprehensive book on measuring and managing performance. Dr. Bogetoft summarizes the fundamental mathematical concepts in an elegant, intuitive, and understandable way." Jon A. Chilingerian Professor, Brandeis University and INSEAD "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking." Christian Parbøl Director, DONG Energy "This book is the primer on benchmarking for performance management." Albert Birck Business Performance Manager, Maersk Oil "This excellent book provides a non technical introduction for performance management." Misja Mikkers, Director, Dutch Health Care Authority "With this very well written and comprehensive introduction to the many facets of benchmarking in hand, organizations have no excuse for not applying the best and cost effective benchmarking methods in their performance assessments." Stig P. Christensen Senior R&D Director, COWI

Author : Elizabeth Houldsworth,Dilum Jirasinghe
Publisher : Kogan Page Publishers
Page : 260 pages
File Size : 51,5 Mb
Release : 2006
Category : Business & Economics
ISBN : 0749444770

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Managing and Measuring Employee Performance by Elizabeth Houldsworth,Dilum Jirasinghe Pdf

As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice examples from leading international organizations, this text addresses the increasing demand for managers in all sectors to manage and measure staff performance.

Author : Paolo Taticchi
Publisher : Springer Science & Business Media
Page : 376 pages
File Size : 42,9 Mb
Release : 2010-01-22
Category : Business & Economics
ISBN : 9783642048005

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Business Performance Measurement and Management by Paolo Taticchi Pdf

Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.

Author : Umit S. Bititci
Publisher : John Wiley & Sons
Page : 312 pages
File Size : 40,9 Mb
Release : 2015-08-11
Category : Business & Economics
ISBN : 9781119025696

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Managing Business Performance by Umit S. Bititci Pdf

Motivate, engage, and achieve lasting success with more effective performance management Managing Business Performance offers a unique blueprint for achieving organisational excellence through improved productivity, efficiency, engagement, and morale. With a unique approach that acknowledges the human aspect of performance management, this book combines technical and social know-how to give you a solid framework for designing, configuring, and managing performance improvement initiatives with sustainable results. You'll find practical models, techniques, and tools that take you beyond management theory into advice that you can use, with clear explanations that steer you toward the customisations that would best suit your organisation. International case studies illustrate these ideas in action, providing an intimate look at how cultural differences impact management strategies, and insight into how they can be managed. Organisational performance tools and techniques are well established, but many organisations will never realise their full benefit. This book helps you get more out of your performance strategy by showing you how the organisation's complex social nature impacts real-world outcomes, and how it can be used to drive better performance. Blend technical and social management strategies Keep people motivated and engaged See better results with more staying power Get the very best from your organisation Performance management strategies that fail to take people into account are counterproductive. There's no better way to de-motivate, demoralise, and disengage the people upon whom the organisation depends. Sustainable success requires a blended approach that utilizes the most effective science within the art of people management, and Managing Business Performance gives you a solid foundation for better business performance strategy.

Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Publisher : John Wiley & Sons
Page : 484 pages
File Size : 40,7 Mb
Release : 2014-10-13
Category : Education
ISBN : 9781118439050

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Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf

New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Author : Theodore H. Poister
Publisher : John Wiley & Sons
Page : 315 pages
File Size : 55,5 Mb
Release : 2008-03-11
Category : Business & Economics
ISBN : 9780470365175

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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister Pdf

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Author : Vincent Charles,Mukesh Kumar
Publisher : Cambridge Scholars Publishing
Page : 595 pages
File Size : 42,8 Mb
Release : 2014-10-02
Category : Business & Economics
ISBN : 9781443868426

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Business Performance Measurement and Management by Vincent Charles,Mukesh Kumar Pdf

Measuring and managing the performance of a business is one of the main requirements of the management of any organization. This book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management. It draws authors from all around the globe from a variety of functional disciplines, all of whom are working in the field of business performance measurement and management, thus resulting in a variety of perspectives on performance measurement from various functional areas – accounting, finance, economics, marketing, and operations management – in a single volume.

Author : Wayne W. Eckerson
Publisher : John Wiley & Sons
Page : 321 pages
File Size : 41,6 Mb
Release : 2005-10-27
Category : Business & Economics
ISBN : 9780471757658

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Performance Dashboards by Wayne W. Eckerson Pdf

Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.

Author : Andy Neely
Publisher : Cambridge University Press
Page : 386 pages
File Size : 42,7 Mb
Release : 2002-03-07
Category : Business & Economics
ISBN : 052180342X

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Business Performance Measurement by Andy Neely Pdf

A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.

Author : Andy D. Neely,Chris Adams,Mike Kennerley
Publisher : FT Press
Page : 426 pages
File Size : 41,6 Mb
Release : 2002
Category : Business performance measurement
ISBN : IND:30000085750564

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The Performance Prism by Andy D. Neely,Chris Adams,Mike Kennerley Pdf

The Performance Prism takes a radically different look at performance measurement, and sets out explicitly to identify how managers can use measurement data to improve business performance.

Author : Rob Paton
Publisher : SAGE
Page : 212 pages
File Size : 42,8 Mb
Release : 2003-02-18
Category : Business & Economics
ISBN : 0761973656

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Managing and Measuring Social Enterprises by Rob Paton Pdf

Managing and Measuring Social Enterprises explores how the perfomance agenda has impacted on public policy and management. Rob Paton examines what has happened when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.

Author : Craig E. Schneier,Douglas G. Shaw,Richard W. Beatty,Lloyd S. Baird
Publisher : Human Resource Development
Page : 548 pages
File Size : 53,8 Mb
Release : 1995
Category : Business & Economics
ISBN : 0874252652

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Performance Measurement, Management, and Appraisal Sourcebook by Craig E. Schneier,Douglas G. Shaw,Richard W. Beatty,Lloyd S. Baird Pdf

This sourcebook provides complete, up-to-date coverage of all aspects of performance management -- communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical how to sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires, transparency masters, and other materials to use in presentations and training.