Measuring Roi In Learning And Development

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Measuring ROI in Learning & Development

Patricia Pulliam Phillips,Jack J. Phillips
Measuring ROI in Learning Development Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips
Publisher : Association for Talent Development
Page : 355 pages
File Size : 44,5 Mb
Release : 2011-12-21
Category : Business & Economics
ISBN : 9781607287858

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Measuring ROI in Learning & Development by Patricia Pulliam Phillips,Jack J. Phillips Pdf

How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ROI in learning and performance improvement programs has produced a book filled with functional, pragmatic suggestions and examples that can be implemented in the real world. Measuring ROI in Learning & Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs. Specific topics covered include: examination of selected case studies, many of which employ the ROI Methodology definition and discussion of the ROI Methodology, and suggestions on how to best implement it exploration of best practices in measurement and evaluation of ROI discussion of various ROI data collection plans coverage of data analysis strategies and program assessment protocols analysis of program costs. Measuring ROI in Learning and Development provides comprehensive coverage of all aspects of developing, creating, implementing, maintaining, and assessing an effective, productive ROI-measurement program. With its explanation of the ROI Methodology; presentation of numerous case studies; extensive documentation and analysis of best practices; and consideration of such important issues as cost, data collection, and program assessment, this title is the most complete resource available for those involved with measuring ROI.

Measuring ROI in Learning and Development

Patricia Pulliam Phillips,Jack J. Phillips
Measuring ROI in Learning and Development Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips
Publisher : ASTD
Page : 0 pages
File Size : 51,5 Mb
Release : 2012
Category : Business & Economics
ISBN : 1562867997

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Measuring ROI in Learning and Development by Patricia Pulliam Phillips,Jack J. Phillips Pdf

Describes how learning and development programs are evaluated, including the financial ROI. Case studies represent settings and cultures from around the world including India, Australia, Canada, Germany, and other countries. Case studies are engaging, and follow the evaluation process from the decision to evaluate a program, to reporting results.

Measuring the Success of Learning Through Technology

Tamar Elkeles,Patricia Pulliam Phillips,Jack J. Phillips
Measuring the Success of Learning Through Technology Book PDF

Author : Tamar Elkeles,Patricia Pulliam Phillips,Jack J. Phillips
Publisher : Association for Talent Development
Page : 226 pages
File Size : 47,6 Mb
Release : 2014-08-08
Category : Business & Economics
ISBN : 9781607284253

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Measuring the Success of Learning Through Technology by Tamar Elkeles,Patricia Pulliam Phillips,Jack J. Phillips Pdf

Learn to measure the results of your technology-based learning programs with this step-by-step guide. Few would dispute the convenience, cost, and efficiency of learning through technology. Whether e-learning, blended learning, or mobile learning, it’s usually just in time, just enough, and just for the user. The challenge with e-learning lies in proving its value and showing the results. The cost savings and the outcome of the learning program must be considered to determine the true value of these programs. Renowned ROI experts Jack and Patti Phillips have joined with Tamar Elkeles, the chief learning officer for Qualcomm, to provide this guide for measuring the success of e-learning programs. By following the steps prescribed in this book, designers and developers can significantly affect the success of e-learning at the application and impact levels, ultimately making the ROI easy to develop. Part I of the book outlines the steps that make up the logical approach to evaluation using the ROI Methodology. Part II describes how the methodology has been applied in real-life case studies. These studies represent a variety of industries and applications and are written by experienced professionals in the field of learning and development.

Measuring the Success of Sales Training

Patricia Pulliam Phillips,Jack J. Phillips,Rachel Robinson
Measuring the Success of Sales Training Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Rachel Robinson
Publisher : Association for Talent Development
Page : 242 pages
File Size : 40,9 Mb
Release : 2013-02-28
Category : Business & Economics
ISBN : 9781607285236

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Measuring the Success of Sales Training by Patricia Pulliam Phillips,Jack J. Phillips,Rachel Robinson Pdf

It has never been more important to show examples of sales skills at work. The process to evaluate these skills is sometimes perceived as straightforward and routine, simply a matter of tracking the sales gains after the program has been conducted. But credibly Measuring the Success of Sales Training programs is a bit more involved than that. Experts in the practice of ROI measurement, Jack and Patricia Phillips have collected a new book of ROI case studies, with a focus on sales training programs. The case studies presented in this book demonstrate how to use of the ROI Methodology to properly measure the results of sales programs. These studies come from all over the world, in many different disciplines and concentrations, from financial services to the public sector. The use of the ROI Methodology addresses issues that are sometimes omitted from other casebooks. First, since many other factors influence sales, there must always be a step to isolate the effects of the sales training program on the sales (each study features this step). Second, when converting to monetary value, only the profit margins of increased sales must be used, not the sales themselves—a mistake made by many. Third, the stream of monetary benefits for the increased profits must be conservative, usually representing only one year. Sponsors need a credible, conservative approach to measuring ROI—one that meets these challenges. All of the case studies in this book will address these issues, providing examples and benchmarks for others to use to evaluate these important types of programs.

The Value of Learning

Jack J. Phillips,Patricia Pulliam Phillips
The Value of Learning Book PDF

Author : Jack J. Phillips,Patricia Pulliam Phillips
Publisher : John Wiley & Sons
Page : 467 pages
File Size : 48,9 Mb
Release : 2007-08-20
Category : Business & Economics
ISBN : 0470228067

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The Value of Learning by Jack J. Phillips,Patricia Pulliam Phillips Pdf

The Value of Learning is a hands-on guide for the implementation of learning and development programs that can be applied across all types of programs, ranging from leadership development to basic skills training for new employees. In this book, Patti Phillips and Jack J. Phillips offer a proven approach to measurement and evaluation for learning and development that can be replicated throughout an organization, enable comparisons of results from one program to another, and ultimately improve ROI.

Return on Investment in Training and Performance Improvement Programs

Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Return on Investment in Training and Performance Improvement Programs Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Publisher : Taylor & Francis
Page : 438 pages
File Size : 48,6 Mb
Release : 2024-05-01
Category : Business & Economics
ISBN : 9781040023075

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Return on Investment in Training and Performance Improvement Programs by Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes Pdf

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.

Proving the Value of Soft Skills

Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Proving the Value of Soft Skills Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Publisher : Association for Talent Development
Page : 328 pages
File Size : 48,6 Mb
Release : 2020-08-04
Category : Business & Economics
ISBN : 9781950496648

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Proving the Value of Soft Skills by Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray Pdf

A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Measuring Return on Investment

Jack J. Phillips
Measuring Return on Investment Book PDF

Author : Jack J. Phillips
Publisher : ASTD
Page : 310 pages
File Size : 46,5 Mb
Release : 1994
Category : Business & Economics
ISBN : IND:30000076341720

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Measuring Return on Investment by Jack J. Phillips Pdf

This title presents numerous case studies on how to prove the dollar-for-dollar ROI and worth of training and development programs.

Measuring the Success of Leadership Development

Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Measuring the Success of Leadership Development Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Publisher : Association for Talent Development
Page : 265 pages
File Size : 47,7 Mb
Release : 2015-05-22
Category : Business & Economics
ISBN : 9781607282396

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Measuring the Success of Leadership Development by Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray Pdf

Evaluate leadership development programs all the way to impact and ROI. Globally, a record amount is being invested in leadership development, more than at any other time in history. And that translates into additional accountability for anyone spearheading a new program. Measuring the Success of Leadership Development offers a proven methodology that will help you step up to the challenge. You’ll learn how to begin the leadership development process with the end in mind and show return on investment to key stakeholders. Renowned ROI experts Jack and Patti Phillips have joined knowledge organization expert Rebecca Ray to support you every step of the way. This essential guide outlines each step of the proven ROI Methodology and explains how to apply it to driving leadership development program performance and evaluating results. Case studies show the methodology in action across seven successful leadership development programs. If you’re leading the charge, it’s crucial that you create and track metrics for your program’s success. In this book you will learn: how to begin the leadership development process with the end in mind what data to collect to show return on investment to key stakeholders best practices in measurement and evaluation strategies.

How to Measure Training Results

Jack J. Phillips,Ron Stone
How to Measure Training Results Book PDF

Author : Jack J. Phillips,Ron Stone
Publisher : McGraw Hill Professional
Page : 300 pages
File Size : 51,6 Mb
Release : 2002-02-22
Category : Business & Economics
ISBN : 0071406263

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How to Measure Training Results by Jack J. Phillips,Ron Stone Pdf

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

Handbook of Training Evaluation and Measurement Methods

Jack J. Phillips
Handbook of Training Evaluation and Measurement Methods Book PDF

Author : Jack J. Phillips
Publisher : Routledge
Page : 440 pages
File Size : 41,6 Mb
Release : 2012-08-21
Category : Business & Economics
ISBN : 9781136010422

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Handbook of Training Evaluation and Measurement Methods by Jack J. Phillips Pdf

This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

Return on Investment in Training and Performance Improvement Programs

Jack J. Phillips
Return on Investment in Training and Performance Improvement Programs Book PDF

Author : Jack J. Phillips
Publisher : Routledge
Page : 344 pages
File Size : 45,6 Mb
Release : 2012-06-25
Category : Business & Economics
ISBN : 9781136368332

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Return on Investment in Training and Performance Improvement Programs by Jack J. Phillips Pdf

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI

Ron Stone
The Real Value of Training Measuring and Analyzing Business Outcomes and the Quality of ROI Book PDF

Author : Ron Stone
Publisher : McGraw Hill Professional
Page : 321 pages
File Size : 42,6 Mb
Release : 2011-05-20
Category : Business & Economics
ISBN : 9780071761246

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The Real Value of Training: Measuring and Analyzing Business Outcomes and the Quality of ROI by Ron Stone Pdf

GET THE TOOLS AND KNOW-HOW THAT MAKE ROI MORE THAN JUST A NUMBER "Ron does such a great job answering the question that has baffl ed many learning professionals for years: How do we measure and demonstrate the value of training. Applying his methodology of ROI is inspiring in that the exercise helps to translate training activities into improved performance and, ultimately, tangible business outcomes, rather than mere calculation of numbers." —JUDY FENG, Director, Talent Management, Baxter Asia Pacific "Those who have criticized ROI will be pleased with Stone’s ROI Quality Analysis (RQA). HR directors and training managers will benefit from implementing this credible technique, and Stone's 'secret sauce ingredients' allow instructional designers to serve up a five-star training program." —STEPHANIE MOOSHEGIAN, Ph.D., Chair, Saint Louis University's Organizational Studies Program "Loaded with robust and practical methodologies, templates, and proven tools, The Real Value of Training masterfully demystifies ROI. As a seasoned learning and development practitioner, I can now add a valuable ROI approach that when used with both tangible and intangible results tells a powerful story of how signifi cant learning events contribute to positive business outcomes. Great book!" —MERIBETH GERMINO, Master of Arts in Law and Diplomacy, Biopharmaceutical Industry Leadership Development Executive "The uniqueness of this book is that it will benefit any leader who wants to transform the organization through training solutions totally focused on alignment with performance through integrating training with individual development and business goals." —VIDYADHAR S. DABHOLKAR, Head of Human Resource Development, HILTI Manufacturing India Pvt. Ltd. The financial crisis and ensuing recession permanently changed how business is conducted. Executives and other decision makers, pressured to accomplish higher goals with lower budgets, are demanding greater levels of accountability from their people. And when it comes to investing in business processes, they want quantifiable proof that any new initiative will contribute to solving problems, serving customers, and improving the business. The Real Value of Training gives you the tools not only to prove that your program will deliver solutions; it goes one step further, so you can explain exactly how much it will deliver. Presented by training ROI expert Ron Stone, The Real Value of Training offers an 11-step process for qualitatively and quantitatively measuring the value of training. Stone's methodology brings ROI to a new level of scrutiny and credibility by helping you successfully: Collect critical performance data Analyze results and adjust for causal influence and sustained impact Assign a monetary value to business-outcome data Calculate the fully loaded cost of the solution design Calculate the ROI and its level of quality Predict and quantify performance improvement Using Stone's groundbreaking methods, you will create a training program that is powerful but flexible enough to refocus at a moment's notice, so it remains aligned with the organization’s interests, no matter what happens—whether it's another economic meltdown or a shift in business strategy. Take your training ROI to a new level of credibility! With The Real Value of Training, you have everything you need to verify that your training solution is directly aligned with business strategy and to determine and communicate its ultimate value to the organization.

Kirkpatrick's Four Levels of Training Evaluation

James D. Kirkpatrick,Wendy Kayser Kirkpatrick
Kirkpatrick s Four Levels of Training Evaluation Book PDF

Author : James D. Kirkpatrick,Wendy Kayser Kirkpatrick
Publisher : Association for Talent Development
Page : 399 pages
File Size : 53,9 Mb
Release : 2016-10-01
Category : Business & Economics
ISBN : 9781607281023

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Kirkpatrick's Four Levels of Training Evaluation by James D. Kirkpatrick,Wendy Kayser Kirkpatrick Pdf

A timely update to a timeless model. Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few. James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Handbook of Training Evaluation and Measurement Methods

Jack J. Phillips
Handbook of Training Evaluation and Measurement Methods Book PDF

Author : Jack J. Phillips
Publisher : Routledge
Page : 441 pages
File Size : 50,5 Mb
Release : 2012-08-21
Category : Business & Economics
ISBN : 9781136010415

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Handbook of Training Evaluation and Measurement Methods by Jack J. Phillips Pdf

This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.