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Modeling Service Systems by Ralph D. Badinelli Pdf
This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating web sites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation. This book presents an overview of the foundational constructs of service science and models of co-creative systems, with the aim of enabling the reader to be a service innovator. The value proposition of this book is the opportunity to fill each reader's knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling.
Guide to Modeling and Simulation of Systems of Systems by Bernard Zeigler Pdf
This user’s reference is a companion to the separate book also titled “Guide to Modelling and Simulation of Systems of Systems.” The principal book explicates integrated development environments to support virtual building and testing of systems of systems, covering in some depth the MS4 Modelling EnvironmentTM. This user’s reference provides a quick reference and exposition of the various concepts and functional features covered in that book. The topics in the user’s reference are grouped in alignment with the workflow displayed on the MS4 Modeling EnvironmentTM launch page, under the headings Atomic Models, System Entity Structure, Pruning SES, and Miscellaneous. For each feature, the reference discusses why we use it, when we should use it, and how to use it. Further comments and links to related features are also included.
Complex Engineering Service Systems by Irene Ng,Glenn Parry,Peter Wild,Duncan McFarlane,Paul Tasker Pdf
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Author : Michael Bell Publisher : John Wiley & Sons Page : 384 pages File Size : 40,8 Mb Release : 2017-11-14 Category : Business & Economics ISBN : 9780470141113
Answers to your most pressing SOA development questions How do we start with service modeling? How do we analyze services for better reusability? Who should be involved? How do we create the best architecture model for our organization? This must-read for all enterprise leaders gives you all the answers and tools needed to develop a sound service-oriented architecture in your organization. Praise for Service-Oriented Modeling Service Analysis, Design, and Architecture "Michael Bell has done it again with a book that will be remembered as a key facilitator of the global shift to Service-Oriented Architecture. . . . With this book, Michael Bell provides that foundation and more-an essential bible for the next generation of enterprise IT." -Eric Pulier, Executive Chairman, SOA Software "Michael Bell's insightful book provides common language and techniques for business and technology organizations to take advantage of the SOA paradigm. By focusing modeling techniques on the business problem, Bell provides a way for professionals to work throughout the life cycle to create reusable and enduring services." -Mike Zbranak, CIO, Chase Card Services "This book will become an imperative business and technology service-oriented modeling recipe for any manager, architect, modeler, analyst, and developer in today's software development industry." -Jeff Schneider, CEO, MomentumSI "'Innovative' and 'groundbreaking' are words that best describe Michael Bell's Service-Oriented Modeling. It depicts a true service modeling approach that elegantly closes a clear and critical service modeling gap in the SOA industry. This holistic book ties these concepts together using real-world examples across a service life cycle that transitions services from ideas and concepts into production assets that deliver business value. A must-read for business and technical SOA practitioners." -Eric A. Marks, CEO, AgilePath Corporation "As hot as SOA is today, many business and technology professionals still find it challenging to mind the gap between their disparate methodologies and objectives. Herein Michael Bell speaks clearly to both camps in straightforward language, outlining disciplines each can use to communicate effectively and advance the realization of corporate aims. This book is a bible for all who seek to drive business/technology into the future." -Mark Edward Goodrich, Director, Investing Product Management, Reuters Media "This book takes senior IT architects and systems designers into the depths of modeling for SOA, with a fresh new perspective on tools, terminology, and how to turn the theory into practice. His full life-cycle approach balances process, control, and accountability to align all the participants in the delivery pipeline-clearing the road for successful SOA business solutions." -Phil Gilligan, Chief Technology Officer, EBS
Service Systems by Jorge Cardoso,Ricardo Lopes,Geert Poels Pdf
This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.
Smart Service Systems, Operations Management, and Analytics by Hui Yang,Robin Qiu,Weiwei Chen Pdf
This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.
Guide to Modeling and Simulation of Systems of Systems by Bernard P. Zeigler,Hessam S. Sarjoughian Pdf
This easy-to-follow textbook provides an exercise-driven guide to the use of the Discrete Event Systems Specification (DEVS) simulation modeling formalism and the System Entity Structure (SES) simulation model ontology supported with the latest advances in software architecture and design principles, methods, and tools for building and testing virtual Systems of Systems (SoS). The book examines a wide variety of SoS problems, ranging from cloud computing systems to biological systems in agricultural food crops. This enhanced and expanded second edition also features a new chapter on DEVS support for Markov modeling and simulation. Topics and features: provides an extensive set of exercises throughout the text to reinforce the concepts and encourage use of the tools, supported by introduction and summary sections; discusses how the SoS concept and supporting virtual build and test environments can overcome the limitations of current approaches; offers a step-by-step introduction to the DEVS concepts and modeling environment features required to build sophisticated SoS models; describes the capabilities and use of the tools CoSMoS/DEVS-Suite, Virtual Laboratory Environment, and MS4 MeTM; reviews a range of diverse applications, from the development of new satellite design and launch technologies, to surveillance and control in animal epidemiology; examines software/hardware co-design for SoS, and activity concepts that bridge information-level requirements and energy consumption in the implementation; demonstrates how the DEVS formalism supports Markov modeling within an advanced modeling and simulation environment (NEW). This accessible and hands-on textbook/reference provides invaluable practical guidance for graduate students interested in simulation software development and cyber-systems engineering design, as well as for practitioners in these, and related areas.
Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Science by Miguel-Angel Sicilia,Christian Kop,Fabio Sartori Pdf
This book constitutes the post-proceedings of the International Workshop on Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Sciences (ONTOSE 2010) , held at the CAiSE 2010 conference in Hammamet, Tunisia, June, 2010. The 10 papers presented in this volume were carefully revised and selected from 25 submissions. They are grouped in sections on enterprise and service architectures, ontology applications, ontology visualization and query expansion, and ontologies for services.
Considered by many authors as a technique for modelling stochastic, dynamic and discretely evolving systems, this technique has gained widespread acceptance among the practitioners who want to represent and improve complex systems. Since DES is a technique applied in incredibly different areas, this book reflects many different points of view about DES, thus, all authors describe how it is understood and applied within their context of work, providing an extensive understanding of what DES is. It can be said that the name of the book itself reflects the plurality that these points of view represent. The book embraces a number of topics covering theory, methods and applications to a wide range of sectors and problem areas that have been categorised into five groups. As well as the previously explained variety of points of view concerning DES, there is one additional thing to remark about this book: its richness when talking about actual data or actual data based analysis. When most academic areas are lacking application cases, roughly the half part of the chapters included in this book deal with actual problems or at least are based on actual data. Thus, the editor firmly believes that this book will be interesting for both beginners and practitioners in the area of DES.
Designing Mobile Service Systems by Els van de Kar,Alexander Verbraeck Pdf
Annotation. "In this book we describe the design of services from a systems perspective. In this systems perspective we explain three elements of the service system that have to be balanced: the service concept with the value proposition to the users; the organisational network in which stakeholders have to cooperate to develop and deliver the service; and the technical architecture that uses information and communication technologies to deliver the content." "These three main elements of a service system are described in detail, and illustrated with examples of services from different domains. The elements are integrated into a methodology that describes how to design, implement and test mobile service systems. The trend is that service systems will become time and place independent and at the same time context dependent. Therefore the design of service systems that can be used anytime and anyplace will become common practice."--Jacket.
Handbook of Service Description by Alistair Barros,Daniel Oberle Pdf
The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discusses its methods. The Handbook of Service Description is the normative scientific reference for the upcoming standardization of the Unified Service Description Language (USDL). Complete documentation is included. The Handbook of Service Description is designed for those working in the service science industry as a reference book. Advanced-level students focused on computer science, engineering and business will also find this book a valuable asset.
The Science of Service Systems by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Research Handbook on Services Management by Davis, Mark M. Pdf
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
Service-oriented Software System Engineering by Zoran Stojanovi?,Ajantha Dahanayake Pdf
Current IT developments like component-based development and Web services have emerged as effective ways of building complex enterprise-scale information systems and providing enterprise application integration. To aid this process, platforms such as .NET and WebSphere have become standards in web-based systems development. However, there are still a lot of issues that need to be addressed before service-oriented software engineering (SOSE) becomes a prominent and widely accepted paradigm for enterprise information systems development and integration. This book provides a comprehensive view of SOSE through a number of different perspectives. Some of those perspectives include: service-based concepts, modeling and documentation, service discovery and composition, service-oriented architecture, model-driven development of service-oriented applications, service security and service-orientation in mobile settings. The book provides readers with an in-depth knowledge of the main challenges and practices in the exciting, new world of service-oriented software engineering. Addressing both technical and organizational aspects of this new field, it offers a balance making it valuable to a variety of readers, including IT architects, developers, managers, and analysts.
Big Data and Smart Service Systems by Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu Pdf
Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy