New Studies In Global It And Business Services Outsourcing

Author : Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri
Publisher : Springer
Page : 219 pages
File Size : 40,9 Mb
Release : 2011-10-09
Category : Business & Economics
ISBN : 9783642248153

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New Studies in Global IT and Business Services Outsourcing by Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri Pdf

This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.

Author : Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri
Publisher : Springer
Page : 219 pages
File Size : 51,5 Mb
Release : 2012-02-29
Category : Business & Economics
ISBN : 3642248160

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New Studies in Global IT and Business Services Outsourcing by Julia Kotlarsky,Leslie P. Willcocks,Ilan Oshri Pdf

This book contains 11 carefully revised and selected papers from the 5th Workshop on Global Sourcing, held in Courchevel, France, March 14-17, 2011. They have been gleaned from a vast empirical base brought together by leading researchers in information systems, strategic management, and operations. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to how innovation can be realized in global or outsourced software development environments.

Author : Łukasz Mamica
Publisher : Routledge
Page : 224 pages
File Size : 51,8 Mb
Release : 2020
Category : Architecture
ISBN : 1003018882

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Outsourcing in European Emerging Economies by Łukasz Mamica Pdf

"Drawing on a range of European cases, this edited volume analyses the offshoring and outsourcing of foreign companies, with a focus on territorial embeddedness. The book opens by developing a theoretical framework and then presents a range of international case studies, exploring the experiences of the service hub cities of Dublin, Bratislava, Budapest, Prague and Cracow. Attention is also given to internal and external determinants of embeddedness, with chapters on the employee perspective, the Fintech industry, corporate social responsibility and the role of universities. This volume will be of interest to advanced students and researchers in regional economics, economic geography, innovation studies, industrial economics, European economics and international business."--

Author : Leslie P. Willcocks,Mary C. Lacity,Chris Sauer
Publisher : Springer
Page : 651 pages
File Size : 55,6 Mb
Release : 2017-07-25
Category : Computers
ISBN : 9783319526515

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Outsourcing and Offshoring Business Services by Leslie P. Willcocks,Mary C. Lacity,Chris Sauer Pdf

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Author : Ronan McIvor
Publisher : Cambridge University Press
Page : 299 pages
File Size : 45,6 Mb
Release : 2010-07-22
Category : Business & Economics
ISBN : 9781107717459

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Global Services Outsourcing by Ronan McIvor Pdf

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Author : Leslie Willcocks,Ilan Oshri,Julia Kotlarsky
Publisher : Palgrave Macmillan
Page : 0 pages
File Size : 48,8 Mb
Release : 2024-10-11
Category : Business & Economics
ISBN : 3031610210

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Transformation in Global Outsourcing by Leslie Willcocks,Ilan Oshri,Julia Kotlarsky Pdf

With businesses facing rapid change in technologies and digital business models, decision makers need to keep apace with the latest thought leadership in order to deliver value to stakeholders. This edited volume provides a comprehensive guide to the range of digital sourcing models and supporting technologies that deliver value to their sourcing engagements. It will be of great value to scholars and students of sourcing and digital business models, as well as practitioners and policymakers working in this space.

Author : Mary Lacity,Leslie Willcocks
Publisher : Bloomsbury Publishing
Page : 256 pages
File Size : 55,9 Mb
Release : 2015-04-23
Category : Business & Economics
ISBN : 9781472918505

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Nine Keys to World-Class Business Process Outsourcing by Mary Lacity,Leslie Willcocks Pdf

Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.

Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer
Page : 351 pages
File Size : 41,6 Mb
Release : 2015-01-23
Category : Business & Economics
ISBN : 9781137437440

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The Handbook of Global Outsourcing and Offshoring 3rd edition by Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Pdf

Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.

Author : Łukasz Mamica
Publisher : Routledge
Page : 222 pages
File Size : 49,9 Mb
Release : 2020-11-29
Category : Architecture
ISBN : 9781000221145

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Outsourcing in European Emerging Economies by Łukasz Mamica Pdf

Drawing on a range of European cases, this edited volume analyses the offshoring and outsourcing of foreign companies, with a focus on territorial embeddedness. The book opens by developing a theoretical framework and then presents a range of international case studies exploring the experiences of the service hub cities of Brno, Bratislava, Budapest, Krakow, and Prague. Attention is also given to internal and external determinants of embeddedness, with chapters on the employee perspective, the Fintech industry, corporate social responsibility, and the role of universities. This volume will be of interest to advanced students and researchers in regional economics, economic geography, innovation studies, industrial economics, European economics, and international business.

Author : William Greene
Publisher : DIANE Publishing
Page : 64 pages
File Size : 52,8 Mb
Release : 2006
Category : Offshore outsourcing
ISBN : 9781428957725

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Growth in services outsourcing to India propellant or drain on the U.S. economy? by William Greene Pdf

Author : Javier Peña Capobianco
Publisher : Emerald Group Publishing
Page : 287 pages
File Size : 55,5 Mb
Release : 2023-10-11
Category : Business & Economics
ISBN : 9781837536283

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The New Era of Global Services by Javier Peña Capobianco Pdf

The New Era of Global Services is the result of interviews with more than seventy international leaders. The results show that in the coming years, Global Services will tend to grow in business-to-business (B2B), business-to-consumer (B2C), peer-to-peer (P2P), an in particular peer-to-business (P2B) relationships.

Author : Gupta, Amar
Publisher : IGI Global
Page : 440 pages
File Size : 51,6 Mb
Release : 2008-03-31
Category : Business & Economics
ISBN : 9781599049731

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Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy by Gupta, Amar Pdf

"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.

Author : Artur Klimek
Publisher : Walter de Gruyter GmbH & Co KG
Page : 191 pages
File Size : 55,5 Mb
Release : 2020-08-24
Category : Business & Economics
ISBN : 9783110690699

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Offshoring of white-collar services by Artur Klimek Pdf

This is one of the few books on the market dealing with offshoring of professional services, a dynamic phenomenon of high relevance in the global economy. The market for offshore services is worth more than 1 trillion dollars annually and employs millions of people. Global offshoring of services has been recently undergoing a profound transformation due to automation and robotisation of tasks. It can be associated with the increased codifi cation of knowledge, commoditisation of services and advancement in technology. The global perspective has been supplemented by a detailed analysis of offshoring in Central and Eastern Europe. It witnesses a dynamic growth of foreign direct investment (FDI) in professional services, resulting in capital and knowledge transfers. This books is a result of a holistic approach and an interdisciplinary research. It is enriched with conclusions from meetings with representatives of: authorities responsible for attracting FDI; associations of offshoring fi rms; and enterprises operating in professional services. It was also a result of numerous discussions with scholars during academic conferences and research seminars.

Author : Julia Kotlarsky,Ilan Oshri,Leslie P. Willcocks
Publisher : Springer
Page : 211 pages
File Size : 52,6 Mb
Release : 2016-09-27
Category : Business & Economics
ISBN : 9783319470092

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Shared Services and Outsourcing: A Contemporary Outlook by Julia Kotlarsky,Ilan Oshri,Leslie P. Willcocks Pdf

This book constitutes the revised selected papers from the 10th Global Sourcing Workshop held in Val d’Isère, France, in February 2016. The 11 papers presented in this volume were carefully reviewed and selected from 47 submissions. The book offers a review of the key topics in outsourcing and offshoring of information technology and business services offering practical frameworks that serve as a tool kit to students and managers. The range of topics covered is wide and diverse, but predominately focused on how to achieve success in shared services and outsourcing. More specifically, the book examines outsourcing decisions and management practices, giving specific attention to shared services that have become one of the dominant sourcing models. The topics discussed combine theoretical and practical insights regarding challenges that industry leaders, policy makers, and professionals face or should be concerned with. Case studies from various organizations, industries and countries such as UK, Italy, The Netherlands, Canada, Australia and Denmark complete the book.

Author : Albert Plugge
Publisher : Springer Nature
Page : 296 pages
File Size : 50,7 Mb
Release : 2024-06-17
Category : Electronic
ISBN : 9783031515286

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Digitalisation of Global Business Services by Albert Plugge Pdf