Return On Investment In Training And Performance Improvement

Return On Investment In Training And Performance Improvement Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Return On Investment In Training And Performance Improvement book. This book definitely worth reading, it is an incredibly well-written.

Return on Investment in Training and Performance Improvement Programs

Jack J. Phillips
Return on Investment in Training and Performance Improvement Programs Book PDF

Author : Jack J. Phillips
Publisher : Routledge
Page : 396 pages
File Size : 42,7 Mb
Release : 2012-06-25
Category : Business & Economics
ISBN : 9781136368325

Get Book

Return on Investment in Training and Performance Improvement Programs by Jack J. Phillips Pdf

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

Return on Investment in Training and Performance Improvement

Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Return on Investment in Training and Performance Improvement Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Publisher : Unknown
Page : 0 pages
File Size : 54,9 Mb
Release : 2024
Category : Business & Economics
ISBN : 0367855720

Get Book

Return on Investment in Training and Performance Improvement by Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes Pdf

"The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patti P. Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition expands upon and updates the second edition with chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides relevant examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers"--

Measuring Return on Investment

Jack J. Phillips
Measuring Return on Investment Book PDF

Author : Jack J. Phillips
Publisher : ASTD
Page : 310 pages
File Size : 41,9 Mb
Release : 1994
Category : Business & Economics
ISBN : IND:30000076341720

Get Book

Measuring Return on Investment by Jack J. Phillips Pdf

This title presents numerous case studies on how to prove the dollar-for-dollar ROI and worth of training and development programs.

The ROI Fieldbook

Patricia Pulliam Phillips
The ROI Fieldbook Book PDF

Author : Patricia Pulliam Phillips
Publisher : Routledge
Page : 401 pages
File Size : 41,8 Mb
Release : 2007
Category : Business & Economics
ISBN : 9780750676229

Get Book

The ROI Fieldbook by Patricia Pulliam Phillips Pdf

Accompanying CD-ROM contains ... "dozens of tools, instruments, and templates ... [and] a thorough case study which is aligned with each fieldbook chapter to present how the ROI process and guiding principles are applied ... [and] interactive material such as "Are you ready for ROI?"--A self-assessment test. Other material includes templates for data collection, ROI analysis plan, action plan, and a cost summary sheet."--Page 4 of cover.

Return on Investment in Training and Performance Improvement Programs

Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Return on Investment in Training and Performance Improvement Programs Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes
Publisher : Taylor & Francis
Page : 438 pages
File Size : 50,6 Mb
Release : 2024-05-01
Category : Business & Economics
ISBN : 9781040023075

Get Book

Return on Investment in Training and Performance Improvement Programs by Patricia Pulliam Phillips,Jack J. Phillips,Klaas Toes Pdf

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives. Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions. This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments. The book provides examples, case studies and worksheets, and solutions to implementation issues. A case study spans the book and takes the reader through each part of the ROI Methodology. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations. This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs. A complimentary 500-page book with 25 detailed case studies is available to book purchasers. See the offer on page 384 at the back of the book.

Measuring ROI in Learning & Development

Patricia Pulliam Phillips,Jack J. Phillips
Measuring ROI in Learning Development Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips
Publisher : Association for Talent Development
Page : 355 pages
File Size : 41,6 Mb
Release : 2011-12-21
Category : Business & Economics
ISBN : 9781607287858

Get Book

Measuring ROI in Learning & Development by Patricia Pulliam Phillips,Jack J. Phillips Pdf

How do you accurately and effectively measure return on investment (ROI) in training and performance improvement? Measuring ROI in Learning & Development, a new volume with a focus on the international arena and including a selection of case studies, provides detailed information on how to create, develop, and sustain a comprehensive ROI evaluation system. A focus on accountability in measuring ROI in learning and performance improvement programs has produced a book filled with functional, pragmatic suggestions and examples that can be implemented in the real world. Measuring ROI in Learning & Development provides everyone who has a personal or professional interest in developing effective metrics with a solid foundation on which to build practical ROI measuring programs. Specific topics covered include: examination of selected case studies, many of which employ the ROI Methodology definition and discussion of the ROI Methodology, and suggestions on how to best implement it exploration of best practices in measurement and evaluation of ROI discussion of various ROI data collection plans coverage of data analysis strategies and program assessment protocols analysis of program costs. Measuring ROI in Learning and Development provides comprehensive coverage of all aspects of developing, creating, implementing, maintaining, and assessing an effective, productive ROI-measurement program. With its explanation of the ROI Methodology; presentation of numerous case studies; extensive documentation and analysis of best practices; and consideration of such important issues as cost, data collection, and program assessment, this title is the most complete resource available for those involved with measuring ROI.

Performance Consulting

Dana Gaines Robinson,James C. Robinson
Performance Consulting Book PDF

Author : Dana Gaines Robinson,James C. Robinson
Publisher : Berrett-Koehler Publishers
Page : 376 pages
File Size : 44,7 Mb
Release : 1995
Category : Business & Economics
ISBN : 1881052303

Get Book

Performance Consulting by Dana Gaines Robinson,James C. Robinson Pdf

The traditional training process confuses training activity with performance improvement by focusing on employees' learning needs, rather than on their performance needs. Traditional programs focus on developing excellent learning experiences, while failing to ensure that the newly acquired skills are transferred to the job. Thus, to be effective, training professionals must become ""performance consultants, "" shifting their focus from training delivery to the performance of the company and its individual contributors. Dana & Jim Robinson describe an approach suitable for use in any organizational setting or industry and with any content area. Dozens of useful tools, illustrative exercises, and a case study that threads through the book show how the techniques described are applied in an organizational setting.

HRD Trends Worldwide

Jack J. Phillips
HRD Trends Worldwide Book PDF

Author : Jack J. Phillips
Publisher : Routledge
Page : 420 pages
File Size : 51,9 Mb
Release : 2009-11-03
Category : Business & Economics
ISBN : 9781136397653

Get Book

HRD Trends Worldwide by Jack J. Phillips Pdf

Meet the demands of a competitive worldwide competitive economy. Discover the relevance of these 16 global HRD trends to your organization: * Strategy and training * Needs assessment and analysis * Performance improvement * Corporate universities * Training and delivery * Shared responsibilities * Systematic evaluation * Measuring the return on investment (ROI) * Training costs * Profit centers * Budgeting * Learning objectives * Management partnerships * Technology * Global training programs * Outsourcing Jack Phillips noticed something while consulting for organizations all over the world. He discovered that training and development departments - even though they are in different countries - experience many of the same issues and challenges. He recognized and then researched, sixteen critical global HRD trends. These sixteen noteworthy trends were formulated by surveying thirty-five organizations in various industrialized countries, as well as actually working with training and development departments across the globe. This firsthand global HRD experience verified and brought to life the trends. As a result of the author's investigation, 'HRD Trends Worldwide' outlines each HRD trend and helps you thoroughly understand them all and, more importantly, put them to good use. This text presents the survey results and explains each trend through examples and evidence. To help you work with the trends, the text provides an examination of each trend's potential impact on your training and performance improvement functions. Every HRD and training and development professional interested in meeting the demands of a competitive worldwide economy should make reading this book a priority.

Moving from Training to Performance

Dana Gaines Robinson,James C. Robinson
Moving from Training to Performance Book PDF

Author : Dana Gaines Robinson,James C. Robinson
Publisher : Berrett-Koehler Publishers
Page : 362 pages
File Size : 55,9 Mb
Release : 1998
Category : Business & Economics
ISBN : 1576750396

Get Book

Moving from Training to Performance by Dana Gaines Robinson,James C. Robinson Pdf

Consultants Dana and James Robinson work with clients to define performance requirements, determine performance gaps and training needs, and ensure that the work environment will support expected performance. Their new book is designed to help organizations move away from focusing on what employees need to learn, to a focus on performance to meet key organizational needs.

Handbook of Training Evaluation and Measurement Methods

Jack J. Phillips
Handbook of Training Evaluation and Measurement Methods Book PDF

Author : Jack J. Phillips
Publisher : Routledge
Page : 440 pages
File Size : 41,8 Mb
Release : 2012-08-21
Category : Business & Economics
ISBN : 9781136010422

Get Book

Handbook of Training Evaluation and Measurement Methods by Jack J. Phillips Pdf

This new, third edition of Jack Phillips's classic Handbook of Training Evaluation and Measurement Methods shows the reader not only how to design, implement, and assess the effectiveness of HRD programs, but how to ultimately measure their return on investment (ROI). Each chapter has been revised and updated to include additional research, expanded coverage, and new examples of Dr. Phillips's case studies. Seven entirely new chapters have also been added, focusing largely on ROI.

The Success Case Method

Robert O. Brinkerhoff
The Success Case Method Book PDF

Author : Robert O. Brinkerhoff
Publisher : ReadHowYouWant.com
Page : 302 pages
File Size : 51,9 Mb
Release : 2010-06-21
Category : Business & Economics
ISBN : 9781458777577

Get Book

The Success Case Method by Robert O. Brinkerhoff Pdf

Each year, organizations spend millions of dollars trying out new innovations and improvements-and millions will be wasted if they can't quickly find out what's working and what is not. The Success Case Method offers a breakthrough evaluation technique that is easier, faster, and cheaper than competing approaches, and produces compelling evidence decision-makers can actually use. Because it seeks out the best stories of how real individuals have actually used innovations, The Success Case Method can ferret out success no matter how small or infrequent. It can salvage the few ''gems'' of success from a larger initiative that is not doing well or find out how to make a partially successful effort even more successful. The practical methods and tools in this book can help those who initiate and foster change, including leaders, executives, managers, consultants, training directors, and anyone else who is trying to make things work better in organizations get the greatest returns for their investments.

Understanding the Basics of Return on Investment in Training

Patricia Pulliam Phillips
Understanding the Basics of Return on Investment in Training Book PDF

Author : Patricia Pulliam Phillips
Publisher : Kogan Page Publishers
Page : 118 pages
File Size : 40,9 Mb
Release : 2002
Category : Business & Economics
ISBN : 0749438916

Get Book

Understanding the Basics of Return on Investment in Training by Patricia Pulliam Phillips Pdf

Measuring return on investment in training is now a big issue. The author of Understanding the Basics of Return on Investment in Training helps trainers and senior resource staff understand how to assess both the tangible and intangible benefits of their training programmes. Worked examples show how all aspects of training effectiveness can be assessed.

Proving the Value of Soft Skills

Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Proving the Value of Soft Skills Book PDF

Author : Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray
Publisher : Association for Talent Development
Page : 327 pages
File Size : 40,6 Mb
Release : 2020-08-04
Category : Business & Economics
ISBN : 9781950496648

Get Book

Proving the Value of Soft Skills by Patricia Pulliam Phillips,Jack J. Phillips,Rebecca Ray Pdf

A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. Yet few executives champion the expenditure of resources to develop these critical skills. Why is that and what can be done to change this thinking? For years, managers convinced executives that soft skills could not be measured and that the value of these programs should be taken on faith. Executives no longer buy that argument but demand the same financial impact and accountability from these functions as they do from all other areas of the organization. In Proving the Value of Soft Skills, measurement and evaluation experts Patti Phillips, Jack Phillips, and Rebecca Ray contend that efforts can and should be made to demonstrate the effect of soft skills. They also claim that a proven methodology exists to help practitioners articulate those effects so that stakeholders’ hearts and minds are shifted toward securing support for future efforts. This book reveals how to use the ROI Methodology to clearly show the impact and ROI of soft skills programs. The authors guide readers through an easy-to-apply process that includes: business alignment design evaluation data collection isolation of the program effects cost capture ROI calculations results communication. Use this book to align your programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies.

Linking Training to Performance

William J. Rothwell,Patrick E. Gerity,Elaine A. Gaertner
Linking Training to Performance Book PDF

Author : William J. Rothwell,Patrick E. Gerity,Elaine A. Gaertner
Publisher : Amer. Assn. of Community Col
Page : 244 pages
File Size : 44,5 Mb
Release : 2000
Category : Business & Economics
ISBN : 9780871173614

Get Book

Linking Training to Performance by William J. Rothwell,Patrick E. Gerity,Elaine A. Gaertner Pdf

This book is written for workforce developers in community colleges and branch campus settings. College administrators, public officials, and employers may also find it helpful because it will give them a frame of reference for directing--or judging the quality of--community college workforce developers, the functions they oversee, the results they obtain, and the services they offer. This book can also serve as a text for the many students who are preparing themselves for careers in the challenging world of workforce development in community colleges. The book is intended to cover key issues in workforce development. The fifteen chapters are: (1) "The Role of Workforce Development Organizations" (Laurance J. Warford); (2) "Strategic Business Planning for Workforce Development" (Frederick D. Loomis); (4) "Integrating Workforce Development and Institutional Requirements" (James Jacobs); (5) "Competencies for Workforce Developers" (William J. Rothwell and Patrick E. Gerity); (6) "Building Community Partnerships for Workforce Development" (Mary Gershwin); (7) "Marketing Workforce Development Organizations" (Paul Pierpoint); (8) "The 5-S Consultative Approach to Sales" (Wesley E. Donahue and John E. Park); (9) "Finance and Budgeting for Workforce Development Organizations" (Leslie Roe); (10) "Establishing and Maintaining Effective Relations with Workforce Development Faculty, Staff, and Administrators" (Dennis Bona); (11) "Assessing Needs for Training and Nontraining Projects" (Elaine A. Gaertner and Cheryl A. Marshall); (12) "Integrating Complex Training and Nontraining Projects" (Ethan S. Sanders); (13) Evaluating Workforce Development Efforts (William J. Rothwell); (14) "Outsourcing Training" (Karen A. Flannery); and (15) "Lessons Learned and Emerging Issues" (Patrick E. Gerity). Appended are: (1) Developing a High-Performing Organization: Self-Assessment Instrument for Workforce Development Professionals in Higher Education; (2) Competency Model for Community College Workforce Developers; (3) Competency Assessment Instrument for Community College Workforce Developers; (4) Templates for Conducting 5-S Consultative Sales; (5) Coaching Checksheet for Community College Workforce Developers; (6) Templates for Community College Workforce Developers; and (7) State-by-State Electronic Resources for Workforce Development Strategic Plans and Customized Job Training Grants. The book also contains a foreword by George R. Boggs and James McKenney; preface; information about the contributors, and an index.

The Human Resources Scorecard

Jack J. Phillips,Ron Stone,Patricia Phillips
The Human Resources Scorecard Book PDF

Author : Jack J. Phillips,Ron Stone,Patricia Phillips
Publisher : Routledge
Page : 534 pages
File Size : 49,7 Mb
Release : 2012-06-25
Category : Business & Economics
ISBN : 9781136357404

Get Book

The Human Resources Scorecard by Jack J. Phillips,Ron Stone,Patricia Phillips Pdf

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for measuring return on investment in human resources programs. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed 20 years ago by co-author Jack J Phillips aids managers in determining and improving the bottom-line impact that human resource programs have on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource programs. 'The Human Resources Scorecard' is essential for human resource executives, professionals, CEOs, CFOs, consultants, professors and other managers concerned with their businesses' bottom lines. Jack J. Phillips, Ph.D. is a renowned expert of measurement and evaluation. He provides consulting services for Fortune 500 companies and workshops for major conference providers throughout the world. He is also an author or editor of more than 20 books and 100 articles. Ron D. Stone is vice president and chief consulting officer for Performance Resources Organization. He is also director of the company's consulting practices in measurement and accountability. He has published numerous articles on the subject of ROI. Patricia Pulliam Phillips is chairman and CEO of the Chelsea Group, a consulting and publishing organization that focuses on accountability issues in organizations. She works with organizations to implement measurement and evaluation processes.