Service And Service Systems

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Fundamentals of Service Systems

Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Fundamentals of Service Systems Book PDF

Author : Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt
Publisher : Springer
Page : 362 pages
File Size : 50,8 Mb
Release : 2015-12-12
Category : Computers
ISBN : 9783319231952

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Fundamentals of Service Systems by Jorge Cardoso,Hansjörg Fromm,Stefan Nickel,Gerhard Satzger,Rudi Studer,Christof Weinhardt Pdf

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

The Science of Service Systems

Haluk Demirkan,James C. Spohrer,Vikas Krishna
The Science of Service Systems Book PDF

Author : Haluk Demirkan,James C. Spohrer,Vikas Krishna
Publisher : Springer Science & Business Media
Page : 360 pages
File Size : 54,9 Mb
Release : 2011-04-20
Category : Business & Economics
ISBN : 9781441982704

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The Science of Service Systems by Haluk Demirkan,James C. Spohrer,Vikas Krishna Pdf

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Big Data and Smart Service Systems

Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Big Data and Smart Service Systems Book PDF

Author : Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu
Publisher : Academic Press
Page : 232 pages
File Size : 51,7 Mb
Release : 2016-11-23
Category : Technology & Engineering
ISBN : 9780128120408

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Big Data and Smart Service Systems by Xiwei Liu,Rangachari Anand,Gang Xiong,Xiuqin Shang,Xiaoming Liu Pdf

Big Data and Smart Service Systems presents the theories and applications regarding Big Data and smart service systems, data acquisition, smart cities, business decision-making support, and smart service design. The rapid development of computer and Internet technologies has led the world to the era of Big Data. Big Data technologies are widely used, which has brought unprecedented impacts on traditional industries and lifestyle. More and more governments, business sectors, and institutions begin to realize data is becoming the most valuable asset and its analysis is becoming the core competitiveness. Describes the frontier of service science and motivates a discussion among readers on a multidisciplinary subject areas that explores the design of smart service Illustrates the concepts, framework, and application of big data and smart service systems Demonstrates the crucial role of smart service to promote the transformation of the regional and global economy

Smart Product-Service Systems

Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Smart Product Service Systems Book PDF

Author : Pai Zheng,Chun-Hsien Chen,Zuoxu Wang
Publisher : Elsevier
Page : 254 pages
File Size : 46,8 Mb
Release : 2021-06-23
Category : Technology & Engineering
ISBN : 9780323852487

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Smart Product-Service Systems by Pai Zheng,Chun-Hsien Chen,Zuoxu Wang Pdf

Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)

International Handbook on Civil Service Systems

A. Massey
International Handbook on Civil Service Systems Book PDF

Author : A. Massey
Publisher : Edward Elgar Publishing
Page : 393 pages
File Size : 48,7 Mb
Release : 2011-01-01
Category : Political Science
ISBN : 9781781001080

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International Handbook on Civil Service Systems by A. Massey Pdf

'This Handbook on civil service systems is truly international and comparative. It covers and compares countries from all continents. It also connects historical (Weberian) legacies to contemporary challenges such as coordination, the hollow state, and trust. Massey's Handbook does not avoid difficult issues for civil service systems such as ruined reforms, fiscal retrenchment, and cultural and political system shocks. Therefore this book is exceptionally rich and stimulating.' Geert Bouckaert, Katholieke Universiteit Leuven, Belgium While there is no universally accepted definition of civil servant and civil service, this authoritative and informative Handbook compares and contrasts various approaches to organising the structure and activities of different civil service systems. Underpinning theories and frameworks provide a disciplinary perspective from which to explore recurring topics and themes, and international comparisons are made via case studies from Africa, Asia, Australasia, Europe, and North and South America. The expert contributors consider the historical and theoretical context of public administration and public sector management, encompassing issues such as the Weberian legacy, joined-up government and the hollowed-out state thesis. The debate between Anglo-American influenced systems versus the continental European approach to organising the civil service is also addressed.

Made to Serve

Timothy Baines,Howard Lightfoot
Made to Serve Book PDF

Author : Timothy Baines,Howard Lightfoot
Publisher : John Wiley & Sons
Page : 277 pages
File Size : 46,6 Mb
Release : 2013-04-09
Category : Business & Economics
ISBN : 9781118585283

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Made to Serve by Timothy Baines,Howard Lightfoot Pdf

A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a services-led competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in real-world practice and supported by a wealth of up-to-the minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming "just another services company" Provides numerous illustrations and examples of services-led competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, Rolls-Royce, Alstom, MAN, Xerox and others

Service Systems Management and Engineering

Ching M. Chang
Service Systems Management and Engineering Book PDF

Author : Ching M. Chang
Publisher : John Wiley & Sons
Page : 720 pages
File Size : 49,5 Mb
Release : 2018-01-05
Category : Technology & Engineering
ISBN : 9781119507543

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Service Systems Management and Engineering by Ching M. Chang Pdf

The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

Smart Service Systems, Operations Management, and Analytics

Hui Yang,Robin Qiu,Weiwei Chen
Smart Service Systems Operations Management and Analytics Book PDF

Author : Hui Yang,Robin Qiu,Weiwei Chen
Publisher : Springer Nature
Page : 394 pages
File Size : 55,6 Mb
Release : 2019-11-25
Category : Business & Economics
ISBN : 9783030309671

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Smart Service Systems, Operations Management, and Analytics by Hui Yang,Robin Qiu,Weiwei Chen Pdf

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

Service Systems Engineering and Management

A. Ravi Ravindran,Paul M. Griffin,Vittaldas V. Prabhu
Service Systems Engineering and Management Book PDF

Author : A. Ravi Ravindran,Paul M. Griffin,Vittaldas V. Prabhu
Publisher : CRC Press
Page : 578 pages
File Size : 54,9 Mb
Release : 2018-04-18
Category : Business & Economics
ISBN : 9781498723077

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Service Systems Engineering and Management by A. Ravi Ravindran,Paul M. Griffin,Vittaldas V. Prabhu Pdf

Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

Introduction to Product/Service-System Design

Tomohiko Sakao,Mattias Lindahl
Introduction to Product Service System Design Book PDF

Author : Tomohiko Sakao,Mattias Lindahl
Publisher : Springer Science & Business Media
Page : 279 pages
File Size : 52,9 Mb
Release : 2009-11-27
Category : Technology & Engineering
ISBN : 9781848829091

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Introduction to Product/Service-System Design by Tomohiko Sakao,Mattias Lindahl Pdf

"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.

Health Care Food Service Systems Management

Catherine F. Sullivan
Health Care Food Service Systems Management Book PDF

Author : Catherine F. Sullivan
Publisher : Jones & Bartlett Learning
Page : 502 pages
File Size : 53,8 Mb
Release : 1998
Category : Food Service, Hospital
ISBN : 0834209217

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Health Care Food Service Systems Management by Catherine F. Sullivan Pdf

This practical text offers a systems approach to health care foodservice management. Part I introduces the reader to the principles of the systems approach to management. Part II presents foodservice systems in sequential order to correspond with the flow of resources through the various departments. Each chapter contains behavioral objectives, keywords, suggested classroom and clinical assignments and test items for developing evaluation tools. An instructor's manual is provided.

Real-time Systems' Quality of Service

Roman Gumzej
Real time Systems Quality of Service Book PDF

Author : Roman Gumzej
Publisher : Springer Science & Business Media
Page : 131 pages
File Size : 40,6 Mb
Release : 2010-01-10
Category : Technology & Engineering
ISBN : 9781848828483

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Real-time Systems' Quality of Service by Roman Gumzej Pdf

"Real-time Systems’ Quality of Service" examines the attainability of efficiency, economy, and ease of use, which make up the quality of service of technologically advanced products. "Real-time Systems’ Quality of Service" reviews the state of the art in quality of service evaluation for real-time systems. It gives a classification of the relevant parameters for quality of service evaluation and also determines the critical points in the design and development process of real-time systems – where performance criteria should be applied or checked. Then, software development and certification standards are assessed, and finally the authors elaborate on how the suggested criteria should be applied to the design, development, and certification process of real-time systems. "Real-time Systems’ Quality of Service" will guide researchers and postgraduates in embedded and real-time systems through the process of introducing quality of service parameters into real-time systems.

Complex Engineering Service Systems

Irene Ng,Glenn Parry,Peter Wild,Duncan McFarlane,Paul Tasker
Complex Engineering Service Systems Book PDF

Author : Irene Ng,Glenn Parry,Peter Wild,Duncan McFarlane,Paul Tasker
Publisher : Springer Science & Business Media
Page : 470 pages
File Size : 42,6 Mb
Release : 2011-07-02
Category : Technology & Engineering
ISBN : 9780857291899

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Complex Engineering Service Systems by Irene Ng,Glenn Parry,Peter Wild,Duncan McFarlane,Paul Tasker Pdf

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

Designing and Managing Industrial Product-Service Systems

Petri Helo,Angappa Gunasekaran,Anna Rymaszewska
Designing and Managing Industrial Product Service Systems Book PDF

Author : Petri Helo,Angappa Gunasekaran,Anna Rymaszewska
Publisher : Springer
Page : 101 pages
File Size : 49,9 Mb
Release : 2016-08-27
Category : Business & Economics
ISBN : 9783319404301

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Designing and Managing Industrial Product-Service Systems by Petri Helo,Angappa Gunasekaran,Anna Rymaszewska Pdf

This book is dedicated to the issues and complexities of industrial services supply chain management. It analyzes how the transition from products to services can be managed, and how supply chains can be adjusted to reflect this new status quo. The book begins with chapters examining product-service systems structures and servitization – the services infusion process. Next, it presents industrial services as marketing and operations strategy. The focus shifts to service delivery, and this chapter discusses how the actual operations take place. This is followed by an examination of the role of technology and how connected assets are utilized by product vendors in value-creation. The book analyzes the transition from ownership to subscriptions in the pricing decisions chapter. Then the value chain effects chapter offers an overview of the mechanisms through which industrial companies are shortening the distance to end-users and aim for a better position in the value chain. Finally the conclusion addresses theoretical and empirical implications in the industrial services supply chain management.

Civil Service Systems in Asia

John P. Burns,Bidhya Bowornwathana
Civil Service Systems in Asia Book PDF

Author : John P. Burns,Bidhya Bowornwathana
Publisher : Edward Elgar Publishing
Page : 0 pages
File Size : 41,7 Mb
Release : 2001
Category : Civil service
ISBN : 1840646179

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Civil Service Systems in Asia by John P. Burns,Bidhya Bowornwathana Pdf

This study examines and contrasts the civil service systems of eight diverse Asian countries using a common comparative framework. The authors discuss several factors including, amongst others, historical development, internal labour markets, level of politicization, and the impact of reform.