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Training and Development Yearbook, 2000 by Carolyn Nilson Pdf
This comprehensive guide to current training literature and resources is now in its sixth edition. It features the best full-length articles from leading publications plus abstracts of hundreds of other articles, all thoroughly indexed for easy retrieval and use.
The 2000 ASTD Training and Performance Yearbook by John A. Woods Pdf
Editors Woods and Cortada provide Trainers, consultants and human resource professionals with the best articles on the training industry of the year. All the current thinking and the latest in performance improvement innovations have been compiled in a single handy volume. This comprehensive review gives readers a full year's worth of innovative ideas on delivering effective training, evaluating programs and calculating return on investment, hot new training technology, and more.
The Training and Development Sourcebook by Craig Eric Schneier Pdf
Included are 50 of the most important articles written by leading practitioners in the training field. Also includes over 50 fully reproducible training tools and instruments that will save you valuable time in new program development and delivery
Educational Media and Technology Yearbook 2003 by Mary Ann Fitzgerald,Michael Orey,Robert Maribe Branch Pdf
The 28th volume of the Educational Media and Technology Yearbook describes current developments and trends in the field of instructional technology. Prominent themes for this volume include e-learning, collaboration, the standards reform movement, and a critical look at the field in its historical context. The audience for the Yearbook consists of media and technology professionals in schools, higher education, and business contexts, including instructional technology faculty, school library media specialists, curriculum leaders, business training professionals, and instructional designers. The Educational Media and Technology Yearbook has become a standard reference in many libraries and professional collections.
Bottom-Line Call Center Management by David L. Butler Pdf
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Author : Randy L. DeSimone,Jon M. Werner,David M. Harris Publisher : South Western Educational Publishing Page : 744 pages File Size : 54,7 Mb Release : 2002 Category : Business & Economics ISBN : 0030319323
Human Resource Development by Randy L. DeSimone,Jon M. Werner,David M. Harris Pdf
This book will assist you to understand the fundamentals of HRD and how HRD fits into the broader category of knowledge management. Presented in a clear and accessible style, the book focuses on understanding the essential theoretical concepts and developing practical HRD skills.
The China Population and Labor Yearbook, Volume 2 by Fang Cai Pdf
This English-language volume is an edited collection including several translations of articles from the 2008 and 2009 Chinese-language volumes of the Green Book of Population and Labor. Demographic scholar and economist Cai Fang offers policy guidance to the central government for an era of less favorable demographic circumstances than those experienced in the past.
The SAGE Handbook of Management Learning, Education and Development by Steven J Armstrong,Cynthia V Fukami Pdf
The scholarship of management teaching and learning has established itself as a field in its own right and this benchmark handbook is the first to provide an account of the discipline. Original chapters from leading international academics identify the key issues and map out where the discipline is going. Each chapter provides a comprehensive and critical overview of the given topic area, highlights current debates and reviews the emerging research agenda. Chapters embrace the study of organizations as a whole, the concepts of individual and collective learning, the delivery of formal management education and the facilitation of management development. Through consideration of these themes the Handbook analyzes, promotes and critiques the contribution of management learning, education and development to management understanding. It will be an invaluable point of reference for all students and researchers interested in broadening their understanding of this exciting and dynamic new field.
The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization¿s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools to help employees learn more, perform better, and work smarter. This comprehensive, up-to-date guide targets the roles necessary to manage training and learning in an organization: champion, builder, performance consultant, supporter, administrator, and keeper of the budget. Filled with expert information and real-world scenarios, this new book uses diagrams, charts, exercises, and a collection of tools for training delivery to help managers anticipate and solve a broad range of training challenges¿for their own departments or for the entire organization. How to Manage Training: Facilitating Workplace Learning for High Performance delivers the knowledge, skills, and guidance managers need to become true learning leaders. Readers will learn how toL ¿ Develop a sample business plan for training ¿ Deliver learning experiences in a wide range of formats ¿ Create programs for peer-to-peer assistance and collegial problem solving ¿ Foster coaching and mentoring in the workplace ¿ Promote learning and training opportunities at all levels in the organization
Author : Carl J. Dahlman,Jean-Eric Aubert Publisher : World Bank Publications Page : 208 pages File Size : 45,9 Mb Release : 2001 Category : Political Science ISBN : 0821350056
China and the Knowledge Economy by Carl J. Dahlman,Jean-Eric Aubert Pdf
Annotation Argues that, in order to address the growing economic, social, and political pressures of the 21st Century, China will have to build solid foundations for a knowledge-based economy by updating the economic and institutional regime, upgrading education and learning, and building information infrastructure.
Skill Formation and Globalization by Marcus Powell Pdf
Originally published in 2005. Countries at different stages of social, cultural and economic development approach the process of skill formation in different ways. In this enlightening collection, Marcus Powell uses empirical evidence to document how different nations formulate their training strategy, including how labour market information is used to inform decision making and the role stakeholders play in the process. Drawing on unique practical and research based experience from a variety of authors (all of whom have been employed as senior advisors or consultants to national governments or multilateral donor agencies) it provides unparalleled access to the expertise of key professionals and their knowledge about skill formation.
Knowledge Management Innovations for Interdisciplinary Education: Organizational Applications by Buckley, Sheryl Pdf
"This book is a detailed resource on knowledge management and innovations that has been written and edited to provide flexibility and in-depth knowledge management innovations, strategies, and practices"--Provided by publisher.
Measuring Innovation in OECD and Non-OECD Countries by William Blankley Pdf
It is widely accepted that innovation is key to economic growth. Countries where research and innovation are high on the national agenda are best suited to prosper in the knowledge-based economy. Conversely, countries whose economies are mainly dependent on natural resources and basic industries tend to lack competitiveness and flexibility in adapting to changing global trends. The Organisation for Economic Co-operation and Development (OECD) has long been concerned with the measurement of research and experimental development (R&D) and innovation activities. Under apartheid rule South Africa was barred from participating in OECD activities. Shortly after the advent of democracy in South Africa in 1994 the then Department of Arts, Culture, Science and Technology (now the Department of Science and Technology) initiated the process of applying for observer status on the OECD Committee for Scientific and Technological Policy. South Africa gained observer status in 1998. In March 2001, the Department and the OECD jointly hosted an international seminar in Pretoria on the measurement of innovation activities in OECD and non-OECD countries. This book is a collection of selected papers that were presented at the seminar by leading international and South African experts in innovation measurement. The chapters reflect various aspects of the measurement of innovation and how these measurements are applied in different countries. The volume contributes to the debate that exists between developing and developed countries on their approaches to the measurement of innovation.