Transformational Public Service

Author : Cheryl King,Lisa Zanetti
Publisher : Routledge
Page : 216 pages
File Size : 41,7 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317453383

Get Book

Transformational Public Service: Portraits of Theory in Practice by Cheryl King,Lisa Zanetti Pdf

Everyone who aspires to more effective public service should read this book. It provides a compelling antidote to the managerial focus of theory and practice in public administration. Written with the aim of inspiring and rekindling a mission for public service, Transformational Public Service weaves together theory and stories from actual practice to show that public service can (and does) advance the goals of democracy, inclusiveness, and social and economic justice. Eight practitioners from government and non-governmental organizations at all levels - from the street to the executive office - tell their personal stories of transformational public service. Theory, poetry, and popular culture references are woven around the stories. Both students and practitioners will discover new ways of thinking in this book that will enable them to transform their own administrative practices. As the authors note in their prologue: "As we listened to these stories, we heard people say that public service can be and is transformational (transforms institutions, practices, and people's lives and experiences) in ways that serve democracy, engagement, and social and economic justice. The public service they practice is collaborative, humanistic, emancipatory, inclusive, and diverse."

Author : Anthony Larsson,Robin Teigland
Publisher : Routledge
Page : 379 pages
File Size : 46,5 Mb
Release : 2019-10-08
Category : Business & Economics
ISBN : 9781000690644

Get Book

Digital Transformation and Public Services by Anthony Larsson,Robin Teigland Pdf

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Author : Ronald R. Sims
Publisher : IAP
Page : 345 pages
File Size : 54,9 Mb
Release : 2010-10-01
Category : Political Science
ISBN : 9781617351242

Get Book

Change (Transformation) in Government Organizations by Ronald R. Sims Pdf

“Change (Transformation) in Government Organizations” discusses recent efforts to bring about change in government organizations. The book brings together contributions by a number of managers, practitioners, academics and consultants in the study of international, federal, state, and local government efforts to respond to increased calls for change (transformation) in public sector organizations. Each contributor describes their work in this area using as a backdrop the fact that public sector organizations continue to be under new and substantial pressures to change and transform themselves. Hence a collection of current contributions such as those in this book are intended to add to the ongoing debates and rewriting of the success and failures of change in public sector organizations. The ultimate purpose of this book is to further our knowledge about the related issues and current efforts to bring about change or transformation in public sector organizations. The contributors, all experts with extensive experience as change agents in both public and private sector organizations not only support their analyses and discussions of specific cases and change (transformation) management issues but also provide practical tools, ideas and lessons learned, intended to be generalizable to other public sector agencies and helpful to those responsible for developing, implementing and evaluating similar efforts in the years to come. The audience for the book will be government managers, scholars and others interested in undertaking or learning about such efforts.

Author : Ricardo S. Morse,Terry F. Buss,C. Morgan Kinghorn
Publisher : Routledge
Page : 443 pages
File Size : 50,7 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317453284

Get Book

Transforming Public Leadership for the 21st Century by Ricardo S. Morse,Terry F. Buss,C. Morgan Kinghorn Pdf

The forces of globalization are shifting our world, including the public sector, away from hierarchy and command and control toward one of collaboration and networks. The way public leadership is thought about and practiced must be, and is being, transformed. This volume in the "Transformational Trends in Governance & Democracy" series explores what the shift looks like and also offers guidance on what it should look like. Specifically, the book focuses on the role of "career leaders" - those in public service - who are agents of change not only in their own organizations, but also in their communities and policy domains. These leaders work in network settings, making connections and collaborating to create public value and advance the common good. Featuring the insights of an authoritative group of contributors, the volume offers a mix of scholarship, from philosophical discussions to conceptual models to empirical studies that, taken together, will help inform the transformation of public leadership that is already underway.

Author : Donald F. Kettl
Publisher : JHU Press
Page : 239 pages
File Size : 48,7 Mb
Release : 2015-04-01
Category : Political Science
ISBN : 9781421416366

Get Book

The Transformation of Governance by Donald F. Kettl Pdf

An updated edition of the classic text on public administration presents practical steps for managing government effectively in an age of hyperpartisanship. Co-winner of the Louis Brownlow Book Award from the National Academy of Public Administration The traditional theory of public administration is based on entrenched notions of hierarchy and authority. However, as the structure of public work has grown less hierarchical, managers have adopted a wide variety of non-authoritarian strategies. This growing gap between theoretical ideas and actual practice poses enormous challenges for front-line leaders struggling to deal with ever-larger expectations and ever-tighter budgets—and for American government in determining how best to hold public administrators accountable for their performance. The Transformation of Governance offers a new framework for reconciling effective administration with the requirements of democratic government. Instead of thinking in terms of organizational structure and management, Donald F. Kettl suggests, administrators and theorists need to focus on governance, or the links between government and its broader environment—political, social, and administrative—through which social action occurs. In this updated edition, a new epilogue shows Kettl urging political leaders to step back from the political barricades of hyperpartisanship to consider government’s contemporary dilemma: Is there any practical way forward for public administrators to manage government effectively? Reinforcing the ten principles of bridge building which he developed in the original book, Kettl adds an eleventh, which lays out five transformative strategies: redefining public law to promote public accountability; re-conceptualizing government agencies as instruments of leverage; launching government leaders as boundary spanners; using information technology for building authority and trust; and incorporating performance management into processes that drive collaboration. With a new preface from Michael Nelson, editor of the Interpreting American Politics series, this award-winning book will be sought out by public policymakers eager to read a leading scholar's newest insights into the field.

Author : Heather Smith,Annan, Fawn
Publisher : Unknown
Page : 20 pages
File Size : 55,7 Mb
Release : 2001
Category : Electronic
ISBN : OCLC:49740721

Get Book

Ontario Public Service I & IT-enabled Business Transformational Projects : Research Overview & Recommendations by Heather Smith,Annan, Fawn Pdf

Author : Beth Gazley,Katha Kissman
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 40,8 Mb
Release : 2015-07-27
Category : Business & Economics
ISBN : 9781118976722

Get Book

Transformational Governance by Beth Gazley,Katha Kissman Pdf

There has never been so much pressure on nonprofit boards of directors to achieve a level of accountability that meets public and stakeholder expectations. Member-serving association boards may be especially challenged by their more complex affiliate structures and a greater emphasis on representative governance. But what does the journey to good governance look like? Markedly different from existing board development books, this modern approach focuses less on the behaviors and qualities of "high-performing boards" and more on the stages and processes that directors and their staff used to transform their boards. Based on research funded by the ASAE Foundation, the book fills a gap in the governance literature by emphasizing diagnosis and problem solving, using the actual tools and activities implemented by 85 transformed associations. Combining the credibility of scholarly research with lively and compelling stories, tools, and teachable moments, this book is designed to help associations and other nonprofit organizations achieve the entire journey to good governance, from first to last steps.

Author : Vishanth Weerakkody,Christopher G. Reddick
Publisher : Routledge
Page : 274 pages
File Size : 41,5 Mb
Release : 2013
Category : Business & Economics
ISBN : 9780415527378

Get Book

Public Sector Transformation Through E-government by Vishanth Weerakkody,Christopher G. Reddick Pdf

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.

Author : Ricardo S. Morse,Terry F. Buss
Publisher : Routledge
Page : 352 pages
File Size : 43,6 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317467830

Get Book

Innovations in Public Leadership Development by Ricardo S. Morse,Terry F. Buss Pdf

This is the best single-source guide to leadership development in the public sector. It offers a wealth of advice for teachers, students, trainers, human resource officers, and established leaders. The all-original chapters include discussions of leadership frameworks, competencies for public leaders for the "new governance," and strategies for senior leaders in government.The book's wide-ranging coverage includes in-depth discussions of specific approaches to learning methods such as action learning and social artistry, as well as presentations of leader development models such as transformational stewardship and global leadership. The contributors present experiences from real-world leadership development programs, and the book situates leader development within the current trends of networks, collaboration, and boundary-crossing work in the public sector.

Author : Emerson J. Jones
Publisher : Xlibris Corporation
Page : 304 pages
File Size : 46,8 Mb
Release : 2018-07-06
Category : Social Science
ISBN : 9781543491364

Get Book

A Handbook on Transformation and Transitioning Public Sector Governance by Emerson J. Jones Pdf

This is a handbook on reinventing and repositioning strategy for strengthening public sector governance, redesigning and remodelling the public service delivery system, administrative reshaping, creation of sustainable capacity for effective governance and improvements in governance effectiveness. It discusses various approaches for introducing strategic changes in diverse sectors and institutions for increased citizens value and satisfaction. It is an interactive resource that provides guiding principles and tools that support the reinventing and repositioning process at national and subnational governance levels. It describes the modelling of benefits and impacts to ensure resources are focused in the right areas to deliver the greatest benefits.

Author : David Sir Varney,Great Britain: H.M. Treasury
Publisher : The Stationery Office
Page : 100 pages
File Size : 50,7 Mb
Release : 2006-12-06
Category : Business & Economics
ISBN : 9780118404891

Get Book

Service transformation by David Sir Varney,Great Britain: H.M. Treasury Pdf

The focus of this review is how to save government, citizen and business time and money by examining the scope of integrating front-line service delivery. The Service Sector is an important economic bulwark in a modern society, with technology revolutionizing the way service providers interact with customers. Yet, with the continued pace of social, demographic and technological change, public service delivery is facing an increasing challenge, with a gap developing between public and private service delivery. Central Government delivers such services through departments, whilst departments make use of agents or agencies alone or in co-operation with local government. Such a system develops a transactional relationship, that is, the department focuses on the specific customer need, but does not take account of the overview, that is the Government's relationship with the citizen, who may need multiple services, but has to contact the various but separate helplines, call centres, front-line offices and websites to obtain the relevant service they require. A similar situation seems to apply to business, with the need to provide the same data to different parts of government, for different services. The report believes that a much more fundamental and widespread change is necessary if the public service economy is to match the performance of the best service providers. The Service Sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service. This report focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government to meet a range of their needs and those of business. This report builds on those published by Sir Peter Gershon (ISBN 1845320328) and Sir Michael Lyons (ISBN 1845320093) in 2004 (available on HM Treasury website).

Author : Yogesh Dwivedi,Mahmud Shareef,Sanjay K Pandey,Vinod Kumar
Publisher : Routledge
Page : 326 pages
File Size : 54,5 Mb
Release : 2013-11-12
Category : Business & Economics
ISBN : 9781135044534

Get Book

Public Administration Reformation by Yogesh Dwivedi,Mahmud Shareef,Sanjay K Pandey,Vinod Kumar Pdf

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.

Author : Mike Wallace,Michael Reed,Dermot O'Reilly,Michael Tomlinson,Jonathan Morris,Rosemary Deem
Publisher : Oxford University Press
Page : 385 pages
File Size : 51,6 Mb
Release : 2022-10-17
Category : Psychology
ISBN : 9780192698025

Get Book

Developing Public Service Leaders by Mike Wallace,Michael Reed,Dermot O'Reilly,Michael Tomlinson,Jonathan Morris,Rosemary Deem Pdf

Developing Public Service Leaders examines why and how governments and representative bodies in public service organizations have mounted major interventions over the last two decades to develop senior staff as leaders. A critical explanation is developed of the foundational contribution made by national leadership development interventions in the 2000s to the emergence, proliferation, and normalization of leadership development provision. Through carrying out qualitative research in England, the authors investigate the national leadership development interventions for school education, healthcare, and higher education. Whilst also looking at the contemporary legacy of these interventions within a global scale, examining the growing international movement and comparing interventions across the world. The book looks at new ways to approach leadership development, adopting a novel perspective on leadership as a metaphorical concept and coining the concept of 'leaderism', and exploring how although senior staff may be widely acculturated as leaders, they may not necessarily be committed to acting as government change agents. Leadership development makes a diffuse contribution towards the ongoing neoliberalization of public services. Developing Public Service Leaders is a comprehensive and essential read for a researcher or policymaker striving for an in-depth understanding of the field and its ramifications.

Author : Janet Vinzant Denhardt,Lane Crothers
Publisher : Georgetown University Press
Page : 216 pages
File Size : 48,8 Mb
Release : 1998
Category : Business & Economics
ISBN : 0878407057

Get Book

Street-level Leadership by Janet Vinzant Denhardt,Lane Crothers Pdf

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.

Author : Weerakkody, Vishanth,Janssen, Marijn,Dwivedi, Yogesh K.
Publisher : IGI Global
Page : 582 pages
File Size : 41,5 Mb
Release : 2009-05-31
Category : Computers
ISBN : 9781605663913

Get Book

Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective by Weerakkody, Vishanth,Janssen, Marijn,Dwivedi, Yogesh K. Pdf

"This book provides comprehensive coverage and definitions of the most important issues, concepts, trends, and technologies within transformation stage e-government implementation"--Provided by publisher.