Business Engineering And Service Design With Applications For Health Care Institutions

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Business Engineering and Service Design with Applications for Health Care Institutions

Oscar Barros
Business Engineering and Service Design with Applications for Health Care Institutions Book PDF

Author : Oscar Barros
Publisher : Business Expert Press
Page : 290 pages
File Size : 49,7 Mb
Release : 2013-10-07
Category : Business & Economics
ISBN : 9781606496275

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Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros Pdf

Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execution with BPMN tools and web services over SOA. In summary we integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering Our proposal has been extensively tested and improved based on the experience with hundreds of projects in all types of service industries performed at the Master in Business Engineering of the University of Chile. Several of such cases, which have had impressive economics results, are summarized in the text. In particular, we have worked on hospital services, where research and development projects that have been performed in five public hospitals will originate general solutions, summarized in the book, which will eventually be implemented in over a hundred facilities.

Service Design with Applications to Health Care Institutions

Oscar Barros
Service Design with Applications to Health Care Institutions Book PDF

Author : Oscar Barros
Publisher : Business Expert Press
Page : 230 pages
File Size : 54,7 Mb
Release : 2016-12-02
Category : Business & Economics
ISBN : 9781631575716

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Service Design with Applications to Health Care Institutions by Oscar Barros Pdf

This book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.

Business Engineering and Service Design, Second Edition

Oscar Barros
Business Engineering and Service Design Second Edition Book PDF

Author : Oscar Barros
Publisher : Business Expert Press
Page : 254 pages
File Size : 41,8 Mb
Release : 2016-10-14
Category : Business & Economics
ISBN : 9781631575693

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Business Engineering and Service Design, Second Edition by Oscar Barros Pdf

This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.

Service Design Practices for Healthcare Innovation

Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Service Design Practices for Healthcare Innovation Book PDF

Author : Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche
Publisher : Springer Nature
Page : 536 pages
File Size : 42,6 Mb
Release : 2022-01-19
Category : Medical
ISBN : 9783030872731

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Service Design Practices for Healthcare Innovation by Mario A. Pfannstiel,Nataliia Brehmer,Christoph Rasche Pdf

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

All Services, All the Time

Doug McDavid
All Services All the Time Book PDF

Author : Doug McDavid
Publisher : Business Expert Press
Page : 150 pages
File Size : 52,9 Mb
Release : 2015-09-16
Category : Business & Economics
ISBN : 9781631572777

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All Services, All the Time by Doug McDavid Pdf

This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such, they come into being, live through lifecycle stages, and can experience organizational health and various forms of organizational illness along the way. If the latter is frequent or extended, such organizations often die an untimely death. A services perspective can go a long way to combat this outcome and assist in maintaining organizational health. Allowing this perspective to permeate, an organization induces a consideration of its genuine value and leads to a greater understanding of the breadth of stakeholders who are the beneficiaries of it.

Modeling Service Systems

Ralph D. Badinelli
Modeling Service Systems Book PDF

Author : Ralph D. Badinelli
Publisher : Business Expert Press
Page : 169 pages
File Size : 45,8 Mb
Release : 2015-11-27
Category : Business & Economics
ISBN : 9781631570247

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Modeling Service Systems by Ralph D. Badinelli Pdf

This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-Logic perspective, such systems are the building blocks of all economic activity, and innovation of new service systems holds the promise of a new industrial revolution. Users navigating web sites, customers interacting with intelligent mobile retail applications, patients interpreting advice from health-care professionals and other sources, students interacting with teachers and learning materials, city dwellers invoking smart service applications for transportation routing, and the unlimited variations of smart service systems that will be enabled by the Internet of Things and other technologies provide ample evidence of the need for service innovation. This book presents an overview of the foundational constructs of service science and models of co-creative systems, with the aim of enabling the reader to be a service innovator. The value proposition of this book is the opportunity to fill each reader's knowledge gaps and offer a comprehensive, coherent, and introductory overview of service system modeling.

Service Thinking

Hunter Hastings,Jeff Saperstein
Service Thinking Book PDF

Author : Hunter Hastings,Jeff Saperstein
Publisher : Business Expert Press
Page : 166 pages
File Size : 55,9 Mb
Release : 2014-01-24
Category : Business & Economics
ISBN : 9781606496633

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Service Thinking by Hunter Hastings,Jeff Saperstein Pdf

This is a must-read for anyone trained in traditional process improvement or business architecture. In surprisingly clear language this book lays out the essentials of service thinking, and how the service paradigm transforms the way in which organizations innovate on behalf of their customers. It shifts the focus from product to experience, from one-sided production to co-creation of value, from the simply measurable to the emotional. I intend to buy a copy for every member of my team—Dart Lindsley, Cisco Sr. Manager of Transformation Planning and Analysis This book will introduce you to Service Science, Management and Engineering (SSME)—a term introduced by IBM to describe service science, which is the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another. The authors detail the disciplines, principles, insights and tools of SSME that are now ready to transition to the mainstream business world with transformative effect. They coin the new term “Service Thinking” to communicate this mainstream business transformation. It includes expository case histories of the service thinking-based transformation of familiar businesses, illustrating the seven principles of service thinking, with compelling examples and clear direction for application.

Service and Service Systems

Steve Baron
Service and Service Systems Book PDF

Author : Steve Baron
Publisher : Business Expert Press
Page : 162 pages
File Size : 52,7 Mb
Release : 2013-12-03
Category : Business & Economics
ISBN : 9781606495773

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Service and Service Systems by Steve Baron Pdf

This text is designed for use in a course in an applied international corporate finance for managers and executives. Instead of the encyclopedic approach, the text focuses on the two main issues of interest to managers who deal with overseas operations. The first main issue is how uncertain foreign exchange (FX) rate changes affect a firm's ongoing cash flows and equity value, and what can be done about that risk. The second main issue is the estimation of the cost of capital for international operations and the evaluation of overseas investment proposals. Numerous examples of real world companies are used.

How Can Digital Technologies Improve Public Services and Governance?

Nagy K. Hanna
How Can Digital Technologies Improve Public Services and Governance Book PDF

Author : Nagy K. Hanna
Publisher : Business Expert Press
Page : 160 pages
File Size : 51,8 Mb
Release : 2017-04-04
Category : Business & Economics
ISBN : 9781631578144

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How Can Digital Technologies Improve Public Services and Governance? by Nagy K. Hanna Pdf

This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.

Adoption and Adaption in Digital Business

Keith Sherringham,Bhuvan Unhelkar
Adoption and Adaption in Digital Business Book PDF

Author : Keith Sherringham,Bhuvan Unhelkar
Publisher : Business Expert Press
Page : 334 pages
File Size : 40,8 Mb
Release : 2021-04-06
Category : Business & Economics
ISBN : 9781637420256

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Adoption and Adaption in Digital Business by Keith Sherringham,Bhuvan Unhelkar Pdf

Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital business, it is having us do things differently which brings sustainable change. This was seen throughout 2020 during the COVID-19 global pandemic. People from around the world stood up and helped each other, shared their time, goods, skills, and expertise which collectively crafted and shaped our response to COVID. Our environment was changed, capacities and capabilities implemented, behaviors emerged, and outcomes were managed. Interests and values were aligned and as empowered individuals having ownership with pride in who we are and what we do, we adopted and adapted. Knowing the issue, the importance to us, what we needed to do, and where to get help, enabled us to better ourselves and those around us. For the decisions made, we empowered and supported with variations to circumstances as required of us. This book provides the hands-on of “fixing the pipes and helping people” to capacity and capability build for the crafting and shaping of the emergent behaviors needed through our aligned interest and values with the empowered emotional ownership: “I do good work, change is coming, help me with the change, and I can do more.”

Collaborative Innovation

Tony Morgan
Collaborative Innovation Book PDF

Author : Tony Morgan
Publisher : Business Expert Press
Page : 150 pages
File Size : 53,7 Mb
Release : 2017-03-07
Category : Business & Economics
ISBN : 9781631576324

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Collaborative Innovation by Tony Morgan Pdf

Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client–service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.

How Creating Customer Value Makes You a Great Executive

Gautam Mahajan
How Creating Customer Value Makes You a Great Executive Book PDF

Author : Gautam Mahajan
Publisher : Business Expert Press
Page : 156 pages
File Size : 49,7 Mb
Release : 2017-10-30
Category : Business & Economics
ISBN : 9781631579899

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How Creating Customer Value Makes You a Great Executive by Gautam Mahajan Pdf

Customer value is an overused and mis-understood term. Chris Ross said, ÒThere's a strong argument for changing the term 'marketing' and renaming it 'value creation'.Ó Companies fail to create value as well as they could because tools of customer value are not known. The author corrects this in simple steps by defining customer value, how it builds loyalty, market share, and profitability; and how customer value can be measured and created. This book also addresses managing steps such as a customer strategy, breaking silos, inter-departmental focus on the customer, measuring customer value added, circle of promises, customer-centric circles, bill of rights, total customer value management. Remember, if you create value for others, they will create value for you!

Citizen-Centered Cities, Volume II

Paul R. Messinger
Citizen Centered Cities Volume II Book PDF

Author : Paul R. Messinger
Publisher : Business Expert Press
Page : 174 pages
File Size : 55,7 Mb
Release : 2017-03-22
Category : Business & Economics
ISBN : 9781631576690

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Citizen-Centered Cities, Volume II by Paul R. Messinger Pdf

Modern cities are increasingly involving citizens in decisions that affect them. This trend is a part of a movement toward a new standard of city management and planning—falling under the names public involvement, public engagement, collaborative governance, civic renewal, participatory democracy, and citizen-centered change. City administrators have long focused on attaining excellence in their technical domains; they are now expected to achieve an equal standard of excellence in public involvement. Toward this end, Citizen-Centered Cities provides a body of experience about public involvement that would take years for municipal administrators to accumulate on the job. The twelve city studies in the present volume were written to provide city administrators with a comparative perspective about how U.S. and Canadian cities carry out their public involvement activities. The opening chapter summarizes general themes and salient differences in approaches to public involvement across twelve cities. The close government–academic cooperation required to carry out this project builds on an innovative partnership between the City of Edmonton and the University of Alberta called the Center for Public Involvement.

Service Design and Service Thinking in Healthcare and Hospital Management

Mario A. Pfannstiel,Christoph Rasche
Service Design and Service Thinking in Healthcare and Hospital Management Book PDF

Author : Mario A. Pfannstiel,Christoph Rasche
Publisher : Springer
Page : 535 pages
File Size : 40,9 Mb
Release : 2018-12-28
Category : Medical
ISBN : 9783030007492

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Service Design and Service Thinking in Healthcare and Hospital Management by Mario A. Pfannstiel,Christoph Rasche Pdf

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Engineering a Learning Healthcare System

National Academy of Engineering,Institute of Medicine
Engineering a Learning Healthcare System Book PDF

Author : National Academy of Engineering,Institute of Medicine
Publisher : National Academies Press
Page : 340 pages
File Size : 48,5 Mb
Release : 2011-06-14
Category : Medical
ISBN : 9780309224772

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Engineering a Learning Healthcare System by National Academy of Engineering,Institute of Medicine Pdf

Improving our nation's healthcare system is a challenge which, because of its scale and complexity, requires a creative approach and input from many different fields of expertise. Lessons from engineering have the potential to improve both the efficiency and quality of healthcare delivery. The fundamental notion of a high-performing healthcare system-one that increasingly is more effective, more efficient, safer, and higher quality-is rooted in continuous improvement principles that medicine shares with engineering. As part of its Learning Health System series of workshops, the Institute of Medicine's Roundtable on Value and Science-Driven Health Care and the National Academy of Engineering, hosted a workshop on lessons from systems and operations engineering that could be applied to health care. Building on previous work done in this area the workshop convened leading engineering practitioners, health professionals, and scholars to explore how the field might learn from and apply systems engineering principles in the design of a learning healthcare system. Engineering a Learning Healthcare System: A Look at the Future: Workshop Summary focuses on current major healthcare system challenges and what the field of engineering has to offer in the redesign of the system toward a learning healthcare system.