Managing Front Office Operations Ahlei

Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Pearson Higher Ed
Page : 668 pages
File Size : 49,5 Mb
Release : 2013-10-08
Category : Business & Economics
ISBN : 9780133475395

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Managing Front Office Operations (AHLEI) by Michael L. Kasavana,American Hotel & Lodging Association Pdf

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Author : Michael L. Kasavana
Publisher : Unknown
Page : 588 pages
File Size : 53,5 Mb
Release : 2017
Category : Hotel management
ISBN : 0866125507

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Managing Front Office Operations by Michael L. Kasavana Pdf

Author : Michael L. Kasavana,Richard M. Brooks,American Hotel & Lodging Association,American Hotel and Lodging Association, Educational Institute Staff
Publisher : Educational Institute
Page : 0 pages
File Size : 43,8 Mb
Release : 2012-05-29
Category : Electronic
ISBN : 0133097102

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Managing Front Office Operations by Michael L. Kasavana,Richard M. Brooks,American Hotel & Lodging Association,American Hotel and Lodging Association, Educational Institute Staff Pdf

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Author : Charles E. Steadmon,Michael L. Kasavana
Publisher : Unknown
Page : 344 pages
File Size : 43,7 Mb
Release : 1988
Category : House & Home
ISBN : IND:39000009162962

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Managing Front Office Operations by Charles E. Steadmon,Michael L. Kasavana Pdf

Handboek Front Office werkzaamheden.

Author : Michael L. Kasavana,Richard M. Brooks
Publisher : Unknown
Page : 564 pages
File Size : 48,9 Mb
Release : 1998
Category : Business & Economics
ISBN : UOM:39015061017821

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Front Office Procedures by Michael L. Kasavana,Richard M. Brooks Pdf

"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.

Author : Gabor Forgacs,American Hotel & Lodging Association
Publisher : Pearson Higher Ed
Page : 125 pages
File Size : 46,8 Mb
Release : 2013-05-06
Category : Business & Economics
ISBN : 9780133474725

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Revenue Management (AHLEI) by Gabor Forgacs,American Hotel & Lodging Association Pdf

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This short course provides students with an overview of this important discipline and is an ideal supplement to a marketing, front office, or general operations class. A solid understanding of revenue management’s key concepts and the selective application of its most effective strategies and tactics have become mission critical for most hospitality operations. This NEW book explores the applicability of revenue maximization strategies and their operational aspects. Readers will learn the difference between strategic and tactical revenue management and why that distinction is critical, the tools that are available to revenue managers and when to use them, the broad range of information needed to effectively maximize revenue, vital issues to consider before implementing revenue management tactics, how revenue management is often misunderstood and applied inappropriately, the significant potential consequences of using revenue management poorly, as well as the benefits it can provide when done well.

Author : James A. Bardi
Publisher : Wiley Global Education
Page : 512 pages
File Size : 44,7 Mb
Release : 2011-08-24
Category : Business & Economics
ISBN : 9781118135792

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Hotel Front Office Management by James A. Bardi Pdf

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Author : Linsley T. DeVeau
Publisher : Unknown
Page : 40 pages
File Size : 54,8 Mb
Release : 1996
Category : Business & Economics
ISBN : PSU:000045149733

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Front Office Management and Operations by Linsley T. DeVeau Pdf

-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.

Author : CPA John Kimani ,Dr. James Scott
Publisher : Finstock Evarsity Publishers
Page : 105 pages
File Size : 42,6 Mb
Release : 2023-07-09
Category : Business & Economics
ISBN : 9789914753325

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Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level by CPA John Kimani ,Dr. James Scott Pdf

• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations

Author : Matt A. Casado
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 53,7 Mb
Release : 2014-03-19
Category : Hotel front desk personnel
ISBN : 1494943646

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Front Office Management in Hospitality Lodging Operations by Matt A. Casado Pdf

An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

Author : James A. Bardi
Publisher : Wiley
Page : 0 pages
File Size : 47,9 Mb
Release : 1996-08-26
Category : Business & Economics
ISBN : 0471287121

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Hotel Front Office Management by James A. Bardi Pdf

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 340 pages
File Size : 46,9 Mb
Release : 2000
Category : Hotel front desk personnel
ISBN : PSU:000044842611

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Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Author : Aleta A. Nitschke,William D. Frye,American Hotel & Lodging Association
Publisher : Pearson Higher Ed
Page : 619 pages
File Size : 47,9 Mb
Release : 2013-04-29
Category : Business & Economics
ISBN : 9780133454376

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Managing Housekeeping Operations (AHLEI) by Aleta A. Nitschke,William D. Frye,American Hotel & Lodging Association Pdf

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Housekeeping is critical to the success of today's hospitality operations. The third edition of this textbook shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Author : Ahmed Ismail
Publisher : Cengage Learning
Page : 355 pages
File Size : 47,6 Mb
Release : 2002
Category : Business & Economics
ISBN : 0766823431

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Front Office Operations and Management by Ahmed Ismail Pdf

If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a “real world” understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

Author : Rocco M. Angelo,Andrew Vladimir
Publisher : Unknown
Page : 560 pages
File Size : 54,9 Mb
Release : 1994
Category : Business & Economics
ISBN : IND:30000042838346

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Hospitality Today by Rocco M. Angelo,Andrew Vladimir Pdf