Marketing And Designing The Tourist Experience

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Marketing and Designing the Tourist Experience

Isabelle Frochot,Wided Batat
Marketing and Designing the Tourist Experience Book PDF

Author : Isabelle Frochot,Wided Batat
Publisher : Goodfellow Pub Limited
Page : 218 pages
File Size : 43,7 Mb
Release : 2013
Category : Business & Economics
ISBN : 1908999462

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Marketing and Designing the Tourist Experience by Isabelle Frochot,Wided Batat Pdf

The originality of this text lies in its combination of a wide range of knowledge, theory and best practice that has so far been widely distributed across a range of sources. Drawing all this together allows the authors to offer a much needed multifaceted but carefully integrated overview of managing and promoting the tourist experience.For students and practitioners alike it will make clear both in theory and in practice:* What really lies at the heart of the customer experience;* How to manage and improve service provision;* How to influence the customer experience;* Key examples illustrating real world success. The topic of 'experience' is becoming central to a proper and full understanding of consumer behaviour and the book covers the key sectors where it is a critical factor- from resort management and tourist information to destination marketing. International in scope and applicability it backs up the theory throughout with relevant case materials, questions and exercises.Written by experienced educators it is ideal for upper level students in tourism marketing and tourism management, and important for all practitioners and managers who also need to understand the principles and practice of experiential and tourism marketing, tourist behaviour, service quality and customer experience.

Handbook on the Tourist Experience

Agapito, Dora,Ribeiro, Manuel A.,Woosnam, Kyle Woosnam M.
Handbook on the Tourist Experience Book PDF

Author : Agapito, Dora,Ribeiro, Manuel A.,Woosnam, Kyle Woosnam M.
Publisher : Edward Elgar Publishing
Page : 424 pages
File Size : 44,7 Mb
Release : 2022-07-19
Category : Social Science
ISBN : 9781839109393

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Handbook on the Tourist Experience by Agapito, Dora,Ribeiro, Manuel A.,Woosnam, Kyle Woosnam M. Pdf

Offering an overview of current issues around design, marketing and management of experiences from the tourist perspective, this comprehensive Handbook critically reviews the key debates and developments within the field. Empirical chapters by international contributors explore a range of perspectives, challenges, opportunities for future research and best managerial practices.

The Routledge Handbook of Tourism Experience Management and Marketing

Saurabh Kumar Dixit
The Routledge Handbook of Tourism Experience Management and Marketing Book PDF

Author : Saurabh Kumar Dixit
Publisher : Routledge
Page : 653 pages
File Size : 49,8 Mb
Release : 2020-05-18
Category : Business & Economics
ISBN : 9780429512315

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The Routledge Handbook of Tourism Experience Management and Marketing by Saurabh Kumar Dixit Pdf

The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co-creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents. Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing. Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.

Visitor Experience Design

Noel Scott,Jun Gao,Jianyu Ma
Visitor Experience Design Book PDF

Author : Noel Scott,Jun Gao,Jianyu Ma
Publisher : CABI
Page : 283 pages
File Size : 47,9 Mb
Release : 2017-08-18
Category : Business & Economics
ISBN : 9781786391896

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Visitor Experience Design by Noel Scott,Jun Gao,Jianyu Ma Pdf

Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience. Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.

The Handbook of Managing and Marketing Tourism Experiences

Anonim
The Handbook of Managing and Marketing Tourism Experiences Book PDF

Author : Anonim
Publisher : Emerald Group Publishing
Page : 584 pages
File Size : 46,6 Mb
Release : 2016-11-09
Category : Business & Economics
ISBN : 9781786352897

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The Handbook of Managing and Marketing Tourism Experiences by Anonim Pdf

The planning, design, management and marketing of experiences for tourism markets is a major challenge for tourism destinations and providers in a globalized and highly competitive market. This book bridges the gap in contemporary literature by carefully examining the management and marketing of tourism experiences.

A Practical Guide to Managing Tourist Experiences

Isabelle Frochot
A Practical Guide to Managing Tourist Experiences Book PDF

Author : Isabelle Frochot
Publisher : Routledge
Page : 169 pages
File Size : 53,5 Mb
Release : 2021-12-30
Category : Business & Economics
ISBN : 9781000520385

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A Practical Guide to Managing Tourist Experiences by Isabelle Frochot Pdf

This book provides students with a concise and practical guide that presents key understandings of the tourist experience and provides strategic guidance on how to develop an impactful and memorable experience. Chapters follow the path of the tourist journey, firstly exploring consumer behaviour, the decision-making process and the tourist’s need for escape, and providing insights into the strategic implications of consumer behaviour and the concept of immersion in tourism. Subsequent chapters look at the impact of experiences; consider trends in tourism experience such as wellness, sustainability, authenticity and fantasy; and provide experience design models. The final chapter offers a unique ten-step approach to designing impactful and memorable tourist experiences. Highly practical and engaging, this book is packed full of case studies and examples, from forest bathing in Finland to truffle hunting in Italy, as well as tools and exercises to guide the design process. This book offers students a full understanding of how the experience is lived from the tourist perspective, how tourism providers can manage that process and how to develop successful experimental marketing interventions. This is essential reading for all tourism students and future tourism managers.

Routledge Handbook of the Tourist Experience

Richard Sharpley
Routledge Handbook of the Tourist Experience Book PDF

Author : Richard Sharpley
Publisher : Routledge
Page : 663 pages
File Size : 51,8 Mb
Release : 2021-11-17
Category : Business & Economics
ISBN : 9781000462241

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Routledge Handbook of the Tourist Experience by Richard Sharpley Pdf

Routledge Handbook of the Tourist Experience offers a comprehensive synthesis of contemporary research on the tourist experience. It draws together multidisciplinary perspectives from leading tourism scholars to explore emergent tourist behaviours and motivations. This handbook provides up-to-date, critical discussions of established and emergent themes and issues related to the tourist experience from a primarily socio-cultural perspective. It opens with a detailed introduction which lays down the framework used to examine the dynamic parameters of the tourist experience. Organised into five thematic sections, chapters seek to build and enhance knowledge and understanding of the significance and meaning of diverse elements of the tourist experience. Section 1 conceptualises and understands the tourist experience through an exploration of conventional themes such as tourism as authentic and spiritual experience, as well as emerging themes such as tourism as an embodied experience. Section 2 investigates the new, developing tourist demands and motivations, and a growing interest in the travel career. Section 3 considers the significance, motives, practices and experiences of different types of tourists and their roles such as the tourist as photographer. Section 4 discusses the relevance of ‘place’ to the tourist experience by exploring the relationship between tourism and place. The last section, Section 5, scrutinises the role of the tourist in creating their experiences through themes such as ‘transformations in the tourist role’ from passive receiver of experiences to co-creator of experiences, and ‘external mediators in creating tourist experiences'. This handbook is the first to fill a notable gap in the tourism literature and collate within a single volume critical insights into the diverse elements of the tourist experience today. It will be of key interest to academics and students across the fields of tourism, hospitality management, geography, marketing and consumer behaviour.

The Routledge Handbook of Tourism Experience Management and Marketing

Saurabh Kumar Dixit
The Routledge Handbook of Tourism Experience Management and Marketing Book PDF

Author : Saurabh Kumar Dixit
Publisher : Routledge
Page : 655 pages
File Size : 42,8 Mb
Release : 2020-06-08
Category : Business & Economics
ISBN : 9780429515743

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The Routledge Handbook of Tourism Experience Management and Marketing by Saurabh Kumar Dixit Pdf

The Routledge Handbook of Tourism Experience Management and Marketing offers a comprehensive and thorough inquiry into both customary and emergent issues of tourism experience and co-creation. Drawing together contributions from 83 authors from 28 countries with varied backgrounds and interdisciplinary interests, the handbook highlights multiple representations and interpretations of the theme. It also integrates a selection of illustrative global case studies to effectively present its chapter contents. Tourism experience drives the contemporary tourist’s behavior as they travel in pursuit of experiencing unique and unusual destinations and activities. Creating a memorable and enduring experience is therefore a prerequisite for the all tourism business organizations irrespective of the nature of their products or services. This handbook focuses on conceptualizing, designing, staging, managing and marketing paradigms of tourism experiences from both supply and demand perspectives. It sheds substantial light on the contemporary theories, practices and future developments in the arena of experiential tourism management and marketing. Encompassing the latest thinking and research themes, this will be an essential reference for upper-level students, researchers, academics and industry practitioners of hospitality as well as those of tourism, gastronomy, management, marketing, consumer behavior, cultural studies, development studies and international business, encouraging dialogue across disciplinary boundaries.

Marketing of Tourism Experiences

Noel Scott,Eric Laws,Philipp Boksberger
Marketing of Tourism Experiences Book PDF

Author : Noel Scott,Eric Laws,Philipp Boksberger
Publisher : Routledge
Page : 309 pages
File Size : 50,9 Mb
Release : 2013-09-13
Category : Business & Economics
ISBN : 9781317987260

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Marketing of Tourism Experiences by Noel Scott,Eric Laws,Philipp Boksberger Pdf

This book provides a review of the current theory and practice of experiential tourism and how it is marketed. Many societies today are characterised by widespread individual wealth of an order previously confined to the elite with the consequence that ownership of ‘ordinary’ physical goods is no longer a distinguishing factor. Instead people are now seeking the ‘extraordinary’ with examples being bodies enhanced through surgery, personal fitness trainers, and, in the case of leisure and tourism, seeking unique and unusual places to visit and activities to undertake. This trend manifests in the increasing consumption of services and the addition of experiential elements to physical goods by businesses aware of societal changes. The trend is enhanced by rapidly changing technology and economic production methods providing new sectors of the world’s population with access to the consumption experiences that are repeatedly featured in the media. This is the experience economy, characterised by a search by consumers for fantasies, feelings, and fun. This book was based on a special issue of Journal of Hospitality Marketing & Mangement.

Design Science in Tourism

Daniel R. Fesenmaier,Zheng Xiang
Design Science in Tourism Book PDF

Author : Daniel R. Fesenmaier,Zheng Xiang
Publisher : Springer
Page : 272 pages
File Size : 45,9 Mb
Release : 2016-10-04
Category : Business & Economics
ISBN : 9783319427737

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Design Science in Tourism by Daniel R. Fesenmaier,Zheng Xiang Pdf

This book explores the impact of design science and design thinking on tourism planning, gathering contributions from leading authorities in the field of tourism research and providing a comprehensive and interconnected panorama of cutting-edge results that influence the current and future design of tourist destinations. The book builds on recent findings in psychology, geography and urban and regional planning, as well as from economics, marketing and communications, and explores the opportunities arising from recent advances in the Internet and related technologies like memory, storage, RFID, GIS, mobile and social media in the context of collecting and analyzing traveler-related data. It presents a broad range of insights and cases on how modern design approaches can be used to develop new and better touristic experiences, and how they enable the tourism industry to track and communicate with visitors in a more meaningful way and more effectively manage visitor experiences.

Marketing for Tourism and Hospitality

Alan Fyall,Patrick Legohérel,Isabelle Frochot,Youcheng Wang
Marketing for Tourism and Hospitality Book PDF

Author : Alan Fyall,Patrick Legohérel,Isabelle Frochot,Youcheng Wang
Publisher : Routledge
Page : 708 pages
File Size : 54,6 Mb
Release : 2019-03-04
Category : Business & Economics
ISBN : 9781317308799

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Marketing for Tourism and Hospitality by Alan Fyall,Patrick Legohérel,Isabelle Frochot,Youcheng Wang Pdf

The marketing landscape has changed dramatically in recent years, especially for tourism and hospitality practitioners. Marketing for these industries is now a multi-dimensional, collaborative venture driven by technological change and the growing demand for authentic co-created experiences. Marketing for Tourism and Hospitality provides students with a contemporary, accessible and useful resource as they prepare to encounter the complexities and challenges of tourism and hospitality marketing globally. A clear articulation of the changing landscape, a comprehensive introduction to the three underpinning themes of collaboration, technology and experiences, and a plentiful supply of international case material provide students with an enjoyable and digestible resource that is both academically rigorous and practice-oriented, helping them prepare for day-to-day problems in the dynamic world of marketing. This contemporary, challenging and highly applied text is an indispensable resource for all students of tourism and hospitality degree programmes.

The Routledge Handbook of Tourism Marketing

Scott McCabe
The Routledge Handbook of Tourism Marketing Book PDF

Author : Scott McCabe
Publisher : Routledge
Page : 695 pages
File Size : 40,7 Mb
Release : 2014-01-03
Category : Business & Economics
ISBN : 9781317936190

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The Routledge Handbook of Tourism Marketing by Scott McCabe Pdf

Tourism has often been described as being about ‘selling dreams’, tourist experiences being conceptualized as purely a marketing confection, a socially constructed need. However, the reality is that travel for leisure, business, meetings, sports or visiting loved ones has grown to be a very real sector of the global economy, requiring sophisticated business and marketing practices. The Routledge Handbook of Tourism Marketing explores and critically evaluates the current debates and controversies inherent to the theoretical, methodological and practical processes of marketing within this complex and multi-sector industry. It brings together leading specialists from range of disciplinary backgrounds and geographical regions to provide reflection and empirical research on this complex relationship. The Handbook is divided in to nine inter-related sections: Part 1 deals with shifts in the context of marketing practice and our understanding of what constitutes value for tourists; Part 2 explores macromarketing and tourism; Part 3 deals with strategic issues; Part 4 addresses recent advances in research; Part 5 focuses on developments in tourist consumer behaviour; Part 6 looks at micromarketing; Part 7 moves on to destination marketing and branding issues; Part 8 looks at the influence of technological change on tourism marketing; and Part 9 explores future directions. This timely book offers the reader a comprehensive synthesis of this sub-discipline, conveying the latest thinking and research. It will provide an invaluable resource for all those with an interest in tourism and marketing, encouraging dialogue across disciplinary boundaries and areas of study. This is essential reading for Tourism students, researchers and academics as well as those of Marketing, Business, Events Management and Hospitality Management.

The Tourism and Leisure Experience

Michael Morgan,Peter Lugosi,J. R. Brent Ritchie
The Tourism and Leisure Experience Book PDF

Author : Michael Morgan,Peter Lugosi,J. R. Brent Ritchie
Publisher : Channel View Publications
Page : 260 pages
File Size : 54,8 Mb
Release : 2010
Category : Business & Economics
ISBN : 9781845411480

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The Tourism and Leisure Experience by Michael Morgan,Peter Lugosi,J. R. Brent Ritchie Pdf

People do not buy products or even services; they purchase the total experience that the product or service provides. This book brings together established and emerging international scholars to provide systematic reviews and illustrative cases drawn from tourism, leisure, hospitality, sport and event contexts. The book provides a useful framework for focusing the goals and associated methodologies of future research efforts and for implementing the results of these efforts.

Experiential Consumption and Marketing in Tourism Within a Cross-Cultural Context

Antónia Correia,Alan Fyall,Metin Kozak
Experiential Consumption and Marketing in Tourism Within a Cross Cultural Context Book PDF

Author : Antónia Correia,Alan Fyall,Metin Kozak
Publisher : Advances in Tourism Marketing
Page : 256 pages
File Size : 51,8 Mb
Release : 2019-07-31
Category : Tourism
ISBN : 1911396978

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Experiential Consumption and Marketing in Tourism Within a Cross-Cultural Context by Antónia Correia,Alan Fyall,Metin Kozak Pdf

Culture is the entangling web of symbols, sounds, rituals, rites and practices by which we become persons and by which we can grow. Culture is often the reason for travel, and both bargain and barrier in its consumption. Underpinned by globalization, tourism is both enabling and threatening culture and its practices, as business commodifies authentic differences. This book includes contributions that analyze and critique initiations to culture, and reports on the facilitation, celebration and sharing of culture through tourism and how each is manifested in tourism marketing theory, policy and practice. It contains case examples of the opportunities, best practices, aims, pitfalls and mistakes of those tourism businesses which have culture as their core experience as well as cases of where different tourists are engaged in exploring and learning about other cultures. In addition, the book contains chapters on the below themes of interest where culture has contributed strongly to their outcomes: the roles of tourists, locals and communities, events, business practices in facilitating and sharing culture, relationship marketing, experiential marketing, cross-border marketing, product differentiation and market segmentation, shopping experiences, storytelling and visual narrative analysis.Part of the Advances in Tourism Marketing series - a series of cutting-edge research-informed edited books that introduce the reader to a range of contemporary marketing phenomena in the domain of travel and tourism.

Sustainable Customer Experience Design

Bert Smit,Frans Melissen
Sustainable Customer Experience Design Book PDF

Author : Bert Smit,Frans Melissen
Publisher : Routledge
Page : 536 pages
File Size : 51,8 Mb
Release : 2018-05-30
Category : Business & Economics
ISBN : 9781317217862

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Sustainable Customer Experience Design by Bert Smit,Frans Melissen Pdf

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.